This document is a resume for Cassidhe O. Holke. It summarizes her skills and 15 years of experience in administrative assistant, office management, and receptionist roles. She has advanced skills in Microsoft Office Suite and is experienced with software like Village Management Systems and Voyager Information Management. Holke has a certificate in basic training from Riverside County and has taken courses in Excel, as an administrative assistant, and at community colleges. Her experience includes roles as a legal secretary, technical services assistant at SDG&E, and administrative assistant at various law firms and medical offices.

1. CASSIDHE O. HOLKE
9725 CHANNEL RD., #22
LAKESIDE, CA 92040
619-581-8239
CASSHOLKE@GMAIL.COM
Skills • Experienced Administrative Assistant / (MS Office Expert)
• Service-focused, technically skilled and hardworking office support
professional with fifteen years of experience as an administrative assistant,
office manager and receptionist.
• Advanced skills in MS Office Suite (Word, Excel, Access, PowerPoint and
Outlook); demonstrated ability to learn new computer programs quickly.
• Expert interpersonal and communication skills -- known for tactful handling of
sensitive, confidential issues
• Ability to resolve customer complaints
• Timely completion of polished, executive-level reports and presentations.
• Reputation for dependability, honesty, dedication and enthusiasm.
• Provide premium service to both internal and external customers
Software • Village Management System,
• Voyager Information Management,
• MS Office Suite 2013,
• MS Project,
• Database Administration, Spreadsheets, SAP Production ECC System PRD
• Office Management, Executive-Level Reports,
• Calendaring/Scheduling/Meeting Planning, Administrative & Executive
Support, Filing & Records Management,
• Front-Desk & Phone Reception, Customer Service, Payroll,
• Keystrokes per Hour: 8526 @ 100%,
• Medical Coding and Billing,
• Word Processing/Typing (65 WPM),
Education • Certificate of Basic Level Training required by the County of Riverside, CA
• Intermediate Excel Course - Completed August 15, 2007
• Professional Administrative Assistants Academy - Completed 11-26-2007
• San Joaquin Delta College/Stockton, CA 2002-2004
• Cuesta Community College/San Luis Obispo, CA 1999-2002

2. Experience The Law Office of Linda S. McAleer
Legal Secretary/Assistant
August 2014 – Present
• Prepare documents, including legal briefs, court subpoenas, spreadsheets
• Office-related letters
• Organize and maintain all legal files kept on-site.
• Maintain electronic-filing databases.
• Provide lawyers with direct assistance
• Research for cases,
• Gather necessary documents for trials and
• Submit paperwork to courthouses.
• Schedule client appointments, answering calls,
• Take notes during legal meetings and recorded statements
• Maintain the firm's legal research references.
• Opening and Closing Files
• Invoicing
Spencer S. Busby – A Professional Law Corporation
Legal Secretary/Assistant
August 2014 – Present
• Prepare documents, including legal briefs, court subpoenas, spreadsheets
• office-related letters
• Organize and maintain all legal files kept on-site.
• Maintain electronic-filing databases.
• Provide lawyers with direct assistance
• Research for cases,
• Gather necessary documents for trials and
• Submit paperwork to courthouses.
• Schedule client appointments, answering calls,
• Take notes during legal meetings and recorded statements
• Maintain the firm's legal research references.
San Diego Gas and Electric (via JobSpecs, Inc.), San Diego, CA
Technical Services Assistant, CMG Department – SDG&E
April 2013 – April 2014
• Updating and creating Excel databases to coincide with the upkeep and entry
of poles and attachments into the SAP Database program.
• Entry of over 700 backlogged/converted records to bring current on the
General Order side of the team, to keep the current General Order processes
updated and current.
• Responsible for entering backlogged and keeping current records updated on
the Joint Utility Communication Form Side of the team
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3. AppleOne Services Ltd, Las Vegas, NV and San Diego, CA
Administrative Assistant
July 2011 to November 2012
• Typing correspondence, reports, memorandums, documents, general
instructions, scheduling appointments,
• Filing, maintaining and updating hardcopy filing system,
• Typing letters,
• update and creating Excel databases, maintaining Access Databases,
• scanning and emailing documents to appropriate recipients,
• troubleshooting scanner/copier/fax machine,
• provide general information to office and telephone callers and/or referred
them to appropriate party,
• coordination of time, place and participant arrangements for meetings,
• Create agendas for meetings,
• Sorted, screened, prioritized and routed incoming mail,
• Processing AR/AP invoices.
• Legal Secretary / Assistant
Community Health Agency, County of Riverside, Riverside, CA
County Secretary II
April 2007 to March 2010
• Typing correspondence,
• Running various medical and Red Cross reports,
• Compiling memorandums,
• Creating forms and documents,
• General instructions, scheduling appointments
• Relieving Dr. Herfindahl – Deputy Public Health Officer - of
administrative details,
• Organized travel and accommodation arrangements for monthly and
semi-yearly conferences.
• Provided general information to office and telephone callers and/or
referred the caller to the proper department.
• Organized and managed a 6 county meeting for Emergency Medical
Services organization of disaster relief after the Fire Disasters in 2007
Loan Administration Network, Inc – San Bernardino, CA
Client Relations Representative
June 2006 to April 2007
• Customer Service in National Call Center,
• Updating resume database,
• Adding client and employees to the LANI database,
• Answering phones and liaison between clients, employees and hiring
managers.
• Achieved a recorded contract with Several Dallas and Houston based
companies
• for temporary employee placements
• Commerce Title - Assistant Title Officer & Searcher
• Kaiser Permanente - Echo Cardiology Clerk and ICD Clinic Secretary
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4. Alliance Title Company; Lathrop, CA November 2002 to August 2004
Assistant Title Officer
• Responsible for San Joaquin County Recording Desk
• Preparation and double checking of documents for accuracy for recording with
the County of San Joaquin
• Delivering of documents by 0700 to the County Recorder’s office for same day
recording
• Working with delivery clerk on contract with my office for delivery of documents to
the Recorder’s office.
Mission Medical Associates, Morro Bay, CA May 2000 to November 2002
Lead Medical Records Clerk
• Maintaining medical records for busy clinical office.
• Billing & coding, workman's compensation,
• Handling all subpoenas from attorneys and the District Attorney's Office.
• Data Entry.
References Krystal Rains – Business Owner
Phone Number: 818-823-6033
Eytan Kollin - Author & Teacher
Phone Number: 626-487-0321
Dani Kollin - Author and Artist
Phone Number: 310-387-3272
Greg Walters – Team Leader, Sempra Utilities
Compliance Management, SDG&E
8315 Century Park Court - CP22C
Business: 858-654-8396
Email: GWalters@semprautilities.com
María C. González-Navarro - Compliance Technical Advisor
Compliance Management, SDG&E
8315 Century Park Court - CP22C
San Diego, CA 92123
Office: 858-654-1152
Cellular: 619-417-7030
Email: mdgonzalez@semprautilities.com
Linda S. McAleer, Esq - Attorney
Cell: 619-456-7677
Office: 619-516-1601
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