I am a seasoned military veteran with strong information technology & digital content production expertise. I am driven by my desire to succeed in achieving excellent results with professionalism through organization and accountability as a certified instructor, trainer, information technology professional, and digital content producer. My endeavor is to succeed, in fulfilling the objectives of your mission(s) and purpose(s). This will be accomplished via the strengths of my hands on experiences as a student, instructor, and trainer. I understand the need to quickly address, troubleshoot, (re)configure, and resolve unexpected technical—and non-technical—issues and problems; as well as the need to establish and maintain professional interpersonal communications and relationships with internal and external leadership, team members, and clients. I am authorized to work in the US for any employer.

1. Joseph L. McDonald
Corporate/Operations Instructor & Trainer / Information
Technology Professional & Digital Content Producer
725 FM 1103, Unit 395, Cibolo, TX 78108
Joseph.L.McDonald@gmail.com Primary: 318-780-5317 Alt: (808) 304-0317
GOVERNMENT CLEARANCE
TOP SECRET//SCI
PROFESSIONAL SUMMARY
I am a seasoned military veteran with strong information technology & digital content production
expertise. I am driven by my desire to succeed in achieving excellent results with professionalism
through organization and accountability as a certified instructor, trainer, information technology
professional, and digital content producer. My endeavor is to succeed, in fulfilling the objectives of your
mission(s) and purpose(s). This will be accomplished via the strengths of my hands on experiences as a
student, instructor, and trainer. I understand the need to quickly address, troubleshoot, (re)configure, and
resolve unexpected technical—and non-technical—issues and problems; as well as the need to establish
and maintain professional interpersonal communications and relationships with internal and external
leadership, team members, and clients. I am authorized to work in the US for any employer.
WORK EXPERIENCE
Operations Controller
General Dynamics – Kelly Field, San Antonio, TX – Aug 2010 to Nov 2015
Responsibilities
• Facilitated and guided various group discussions between multiple geographically separate
organizations to achieve various needed, desired, and preferred results
• Designed and developed high level visual information products in collaboration with the editors, subject
matter experts, and clients
• Accurately determined the most appropriate media to accomplish training lesson objectives then
effectively communicated those objectives & themes by utilizing a wide variety of computer graphic
production techniques, methods, and procedures
• Designed, arranged, advised, and provided visual information services for curriculum documentation,
instructional, and training presentation purposes
• Established and maintained a positive and professional relationship with internal and external
customers, team members and department contacts
• Researched information then built and briefed slides in PowerPoint & other presentation software
• Proficiently constructed easy to follow instructional aids and checklists
• Compiled, edited, disseminated, and routed various classification levels of information to appropriate
entities for processing, situational awareness, and decision making
• Advised personnel in the proper handling of both classified and unclassified material
Director of Photography & History / Minister of Media Ministry
Victory Worship Center (Volunteer) – San Antonio, TX – November 2011 to October 2016
Responsibilities
• Facilitated youth ethical decision making discussions and exercises to help youth better deal with grey area
dilemmas.
• Instructor, Teacher, and Trainer
• Director of Photography & History & Minister of Media Ministry (Graphics, Video, Sound, Animation)
• Advises, ascertains & transforms ideas and information from various sources into visual productions
Digital Content Producer / Manager / Webmaster & Graphics Designer
Healing Rain Falling Ministries – Chicago, IL – January 2016 to Present
Responsibilities
• Facilitator, Instructor, and Trainer

2. • Digital Content Producer / Manager / Webmaster
• Public Affairs & Public Relations Specialist
• Graphics Developer / Designer
Digital Content Producer / Webmaster & Graphics Designer
Essence O Beauty (Volunteer) – Cibolo, TX – January 2013 to Present
Responsibilities
• Web Content Producer / Webmaster
• Visual Production Specialist (Photography, Graphics, Video, Sound, Animation)
• Graphics Designer & Photographer
• Public Affairs Specialist
• Trainer & Instructor
• Advisor & Specialist to customers on visual information projects
Digital Imaging Specialist
BestBuy – Selma, TX – April 2016 to Present
Responsibilities
• Primary Digital Imaging Specialist
• Assists clients / customers in making the best and most informed decision
• Understands client / customer needs and presents custom solutions
• Stays current on digital imaging technology information
Photographer / Studio Sales Associate
Portrait Innovations – Selma, TX – December 2015 to February 2016
Responsibilities
• Oversaw all studio functions
• Photographed various types of portrait photographs
• Ensured accurate production of portraits
Cyber Operations / Radio Frequency Transmissions Specialist
United States Air Force – Barksdale & Lackland AFB – June 2003 to Present
Responsibilities
• Certified Instructor & Trainer
• Counseled Airmen dealing with life, ethical, educational, career, and religious issues
• Assigned as Editor-in-Chief of the 426 Network Warfare Squadron (NWS) News Letter
• Redesigned the layout, look, flow, and feel of the 426 NWS News Letter
• Subject Matter Expert for the design, layout, & presentation of information on the 624 OC DataWall
• Integral in the visual presentation of briefings to various Distinguished Visitors for the 24th
AF
• Granted primary photographer role for various key and historical ceremonies of the 960th
Cyberspace Operations Groups (CyOG) and its detachments
Customer Service Agent
Alorica – Universal City, TX – December 2014 to May 2015
Responsibilities
• Provided end-user customer phone support—while ensuring that calls and data provided were
processed & maintained in strict confidentiality in adherence to various federal laws, regulations &
established policies, procedures, confidentiality & quality standards,
• Established and maintained a positive and professional relationship with internal and external
customers, team members and department contacts
• Maintain an in-depth knowledge of products and services, as well as policies and procedures
• Collected information, investigated issues, then diagnosed and troubleshot customer issues and
problems
• Recorded and verified customer information in various designated systems and maintained
documentation of contact with clients and customers in clear, concise notes with detailed
explanations using already established notation systems
Photo Lab Supervisor / Manager
CVS Pharmacy – Bossier City, LA – November 2000 to December 2007
Responsibilities
• Supervised, instructed & trained technicians as customer service representatives & cashiers

3. • Trained technicians in the proper handling and maintenance of photo lab equipment and operations
• Performed, trained & delegated the duties of equipment & supply inventory custodian
• Recognized—consistently, at District level—as outstanding customer service representative
Team Leader / Instructor / Trainer
United States Marine Corps – Bossier City, LA – January 1994 to February 2002
Responsibilities
• Qualified expert machine gunner, instructor, trainer & team Leader for primary machinegun team and squad
• Supervised and advised 15+ Marines in the proper training of unit machine gunners
• Trained 80 Marines & other personnel to qualify at expert level in proper deployment & use of machine guns
EDUCATION
Bachelor of Science, Information Systems and
CyberSecurity
ITT-Technical Institute – San Antonio, TX
2012 to 2013
Associate of Science, Information Systems Technology
Community College of the Air Force – Barksdale AFB / Bossier City, LA
2003 to 2007
COMPUTER SKILLS
Mac & Windows Operating Systems; Various Macintosh & Windows hardware & software; Microsoft
Office (Windows & Mac): Advanced in Word, Intermediate in Excel, Advanced in PowerPoint; Adobe
Photoshop, Illustrator, Lightroom & Acrobat; Affinity Photo & Designer; DAZ Studio, WordPress, 123 Form
Builder, Sony Vegas Pro; Windows Live Photo, Movie & DVD Maker; Avid Pinnacle Studio; Corel Paint
Shop Pro; iMovie; Aurora 3D Animation; Art Text
ACCOMPLISHMENTS
CERTIFICATIONS
• Instructor Certification Course, Apr 2013
• Air Force Trainer Certificate, Sep 2014
• Minister’s Certificate of License, Sep
2000
• Security+ Certified, Aug 2009
• Communications-Computer Systems
Operations Specialist, Sep 2005 / Adv. Aug 2007
• Religious Lay Reader, Sep 1994
• Certificate of Appreciation as Unit Moral Officer
(USMC), Aug 1994
• Certificate of Commendation (USMC), Jan 1996
• Meritorious Mast (USMC), Feb 1997
• Certificate of Achievement through Adversity
(USMC), Sep 1994
• Radio Frequency Transmissions Systems, Jul 2004
• Electronic Principles, Feb 2004
TRAINING
• Network Warfare Bridge Course,
May 2014
• Security Essentials Bootcamp, April 2014
• Certified Ethical Hacker Bootcamp,
Sep 2014
• Full Mission Qualification Training,
Sep 2008
• Initial Qualification Training, Jun 2007
• Non-Commissioned Officer-Leadership
Development Course, Aug 2008
• Professional Development Course, Jan 2010
• Airman Leadership School, Dec 2006
• Infantry Training Battalion (USMC), Sep 1995
VOLUNTEER LEADERSHIP EXPERIENCE
• Certified Training Instructor for the 624 Operations Center Cyber Weapons System;
• Air Force Jr. ROTC Instructor & Trainer & AF Jr. ROTC Honor Guard & Drill Team Commander & Trainer
• Primary Photographer for Lt General’s, Major General’s & Retiring Colonel’s Special Events
• Photographer for Stand-up of the 1st
Air Force Reserves Cyber Unit, attachments & name changings