This document discusses the importance of considering patient experience in healthcare. It makes the following key points: 1. Patient experience should be the driver of healthcare, not just the doctor's perspective. Outcomes that matter to patients like functional status and quality of life are important. 2. Collecting patient experience data is not enough; it must be used to improve care through service design, patient empowerment, and quality improvement. 3. Involving patients in focus groups provided insights into their experiences with various treatments and recommendations to improve education programs, adapt timelines, and address psychological impacts.