This document provides a summary and resume for Bobbie Wiley, a financial services specialist with over 10 years of experience in financial services roles. Some of her key skills and experiences include data analysis, problem solving, customer service, insurance, annuities, alternative investments, security operations, and journal entry review. Her most recent role was as a Cash Management Specialist at LPL Financial where she reviewed journal entries and resolved client inquiries. Prior to that she held roles in security operations at Bank of America and worked as an Insurance and Annuity Specialist.

1. Bobbie Wiley
Home: (704) 564-2399 Email: bjkjc10@gmail.com
Summary
Resourceful financial services specialist with over 10 years’ experience in the financial industry. A well-
organized individual with the ability to rapidly learn newtask, coupled with attention to detail and multi-
tasking. Successful in positions emphasizing skills in data analysis, problem solving and customer service
with a track record of consistently meeting goals and exceeding performance expectations.
 Possess a unique blend ofcross-functional skills in insurance, annuities,alternative investments,
security operations and customer service.
 Exceptional versatility and flexibility, with the ability to manage multiple tasks in a pressured
environment.
 Ability to communicate effectively with customers,vendors and the general public.
 Skilled at time management-consistently completes projects on time and according to quality
standards
 Team player with a strong work ethic and the ability to build relationships with diverse groups
PROFESSIONAL EXPERIENCE
Cash Management Specialist
LPL Financial, Charlotte, NC 2009-2014
 Created job aides to improve newhire training impacting Journal Department
 Exhibit strong risk management skills through reviewing on average 600 Journal request monthly
with approval up to $500k and escalating third party and high dollar value journals as needed
 Ran daily queries for Journal VS Purchase entries for reporting to management
 Act as liaison between Journals and other departments to handle escalations outside normal service
level agreement
 Exceptional versatility and flexibility with the ability to manage multiple tasks in a pressured
environment
 Thoroughly review and verify documentation to validate third party request for death benefits
 Received inbound calls from clients and financial advisors regarding requests to resolve client
inquiries and implement short and long term solutions.
 Subject matter expert (SME)regarding death journal policies and procedures
Security Operations Analyst,Global Security Operations
Bank ofAmerica, Charlotte, NC 2003-2007
 Created Intrader desktop Security Master procedures
 Assisted in Intrader User Assist and Regression Testing for database conversion
 Resolved transaction errors to assure proper trade processing ofCollateral Backed Securities as
well as equities,commercial paper and other security types
 Proficient with ADP, BPS, ICI/Impact/Broadbridge,Bloomberg,
DTC, BETA, Intrader, Dalcomp, Blackrock, Portfolio, Bony, Access and Trading System

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Bobbie Wiley
Documentation Control Group, Global Security Operation
Bank ofAmerica, Charlotte NC
 Established and updated customer accounts in response to internal and external customer inquiries
 Created Excel spreadsheets to facilitate identification ofnon-specific items and maintained
required documentation
 Maintained a high level of customer care by researching documents to prevent unnecessary
account restrictions and reviewing customer records to maintain data integrity in accordance with
SEC, AML and the Patriot Act
 Coded W-9’s and W-8 tax forms on NEWS system to insure correct reporting and withholding
Alternative Investment Specialist, Brokerage Operations
Wachovia Corporation 2000-2002
 Researched and resolved inquiries between Fund Companies and Branch Offices.
 Reviewed completion and accuracy of Commodities trade applications.
 Coordinated and reconciled commission with Accounting Department.
 Allocated commission per product and Registered Representative Codes.
 Advised Margin and IRA departments ofwired fund details for purchases.
 Contacted Fund Companies for month end updates and NAVposting.
 Maintained monthly Broker production and commission report.
 Obtained FINRA Series 6 License
Insurance and Annuity Specialist
 Organized and controlled annuity applications workload to ensure that all transactions were
processed and payment correctly forwarded to designated vendors within the required time frame.
 Delivered quality customer service by researching and responding effectively to all internal and
external client inquiries regarding contracts and commissions
 Increased department productivity by taking on varied responsibilitiessuch as check reconciliation,
data entry, and problem resolution.
 Resolved customer challenges through proactive investigation ofissuesin a liaison role.
 Posted trades on internal FOCUS system for capture on client monthly statements
Professional Licenses
 NC Life & Health Insurance
Education
MBA, Sperling School ofBusiness, Charlotte, NC2011
Bachelor ofScience, Business Management,University ofPhoenix, Charlotte, NC 2009