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- 1. BRIAN MENDOZA PROFILE FINANCIALMANAGEMENT | DIRECTOR OF OPERATIONS | CONSULTANT Highly qualified, tenacious and work driven professional. Armed with strong revenue cycle management and broad- based skills. Has proven experience in healthcare administration, client satisfaction, accounting, reporting, database management and administrative duties. Trained to demonstrate proven effectiveness to concurrently prioritize and assume administrative position. I am determined to implement earned skills for the rapid growth of the prospective organization by working effectively. COMPETENCIES Active Listening and problem solving skills Excellent accuracy, reliability, flexibility and analytical skills Enthusiastic, self-motivated and customer friendly Excellent communication and assertiveness SKILLS AND EXPERTISE Healthcare Administration and Client Satisfaction Coding, Billing and Revenue Recycling Accounting Administrative and Clerical Duties Cross Functional Team Management Credentialing and Data Management Training, Coaching Teams and Workers Strategic Planning and Methodology Monitoring and Supervision EDUCATION Bachelors Degree of Science, Health Care Administration | Indiana University 1995 WORK EXPERIENCE Clear Concept, Addison | IL 2005 - Present Senior Director of Operations Responsibilities • Properly manage Revenue, Days in A/R and collections rates for multiple specialties, • Meet with clients, providers and administrators to review all progress and issues. • Effectively oversee all departments’ registration, appointments, billing, collections, payments and financial reporting. • Efficiently make accounts payable, Account receivables and payroll, budgeting, staffing, corrective action and dismissal of employees. • Proactively implement clients onto EPIC to make sure the system supports and meets the needs for both front end office flow and back end billing office responsibilities. Anesthesia Management Partners | Lake Bluff, IL 2004 - 2005 Self Employed Consultant Responsibilities • Maximized cash flow and reduce accounts receivables for the billing and follow up departments. • Effectively managed the collection department for 12 clients over 4 states and “work from home” employees. • Properly developed and implemented policies and procedures that all departments could follow and adhere to. • Efficiently developed a proprietary billing and collection system specific to anesthesia practices 7306 N. Meade Ave, Chicago, IL 60646 Tel: (630) 632-5822
- 2. The Jacobson ConsultingGroup | Bradford,CT 2003 - 2004 Responsibilities • Proactively developed a database to provide vital hospital contract information for a large insurance company. • Actively oversaw a team of consultants responsible for reviewing all contracts, identify outlying contract terms and completing data base entries for easy look up The Center for Reproductive Health | Joliet, IL 2002 -2003 Responsibilities • Professionally worked with office staff to get process in place for scheduling, filing, billing, collections and payment posting • Successfully worked with owner and clinic staff in the process of acquiring up to date process and equipment. • Properly developed an office manager position responsible for budgeting, day to day oversight and clinical support North Shore University Health Systems, Evanston | IL 1998 - 2002 Cash Applications Manager Responsibilities • Properly handled cash posting department to post and balance insurance and patient payments for an average monthly lockbox of $10 million over two billing systems. • Effectively handled staffing, budgeting and working with accounting on reconciliation. Contract/Credentialing Manager Responsibilities • Successfully managed the credential of new medical group providers with the contracted insurance companies which required, gathering needed information from providers and insurance companies. • Adequately provided assistance for the Billing and Follow-up departments in regards to the guidelines of each contract as it related to reimbursement. Systems/Financial Reporting Manager Responsibilities • Accurately managed the billing system files that support all other departments, • Effectively produced financial monthly reporting for Senior Management, as well as the medical group practices and individual doctors. • managed re-credentialing for 301 providers and led processes to ensure the system fulfilled each area of the revenue cycle as was demanded • Properly reviewed and approved ad-hoc report request from the medical group. • Monitored and oversee systems team that produced ad hoc reporting for the medical group. ACHIEVEMENTS • I have worked on over 12 different billing systems including Epic, Kareo, AllScipts, Medical Manager, AdvancedMD, Nude Med, MISYS, Medipac and PPM. • Trained 23 consultants, hired to work with me, to serve their healthcare clients on their revenue cycles, systems and SOPs. • Consulted for Corum Home Health billing, successfully worked on all areas in the revenue cycle and responding to customers • Addressed Health Network’s contracting and re-credentialing working on claims with BCBS • I was part of a team of 13 consultants working for centers across the country • Systems/Finance Manager for Northshore, managing cash applications, insurance claims, and the postings for 230 offices. • I was promoted to a systems leadership role to enhance the PPM system and to help lead the EPIC conversion. • Consulted on all the back end revenue cycle, working with Anesthesia Management Partners and maximized cash flow and also develop a proprietary billing and collection system.
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