The document discusses extending learning and development (L&D) portfolios to incorporate more informal and social learning opportunities. It proposes including practices like communities of practice, expert networks, and social media platforms. Training programs could integrate informal elements like videos, games and peer feedback. L&D units could provide services to facilitate collaboration, knowledge sharing, and performance support through coaching and expert discussions. The approach aims to build on informal learning experiences to enhance formal training, allowing lessons from small pilot programs to inform larger rollouts.

1. From formal to informal learning and back:
extending the portfolio of L&D units
Discover Social Learning
06.02.2014
Dr. Christoph Meier

2. Extending the L&D portfolio …
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3. Extending the L&D portfolio …
Good practices in integrating
managers / leaders in training
designs (goal definition, inprogram backing, transfer
coaching etc.)
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4. Extending the L&D portfolio …
After action reviews
Team meetings
Project review meetings
Lunch & learn
Reflective teams
...
Bar camps & jams
Expert networks
Communities of practice
...
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5. The extended L&D portfolio
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6. The relevance of social media
Standard & extended training programs
e.g. onboarding program:
online videos, serious games, eBooks,
company-specific-apps,
curated open contents (OER),
team assignments & peer-feedback via wikis,
expert input via VC,
weblogs als learning journals, …
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7. The relevance of social media
Performance support & networking services:
- Expert talks & demos via VC
- ePortfolios for reflecting, sharing & peer coaching
- Moderation of expert groups / wikis / YouTube channels
- Guidelines & coaching related to
- enterprise community management,
- internal & external collaboration via social media plattforms,
- individual knowledge management
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8. The extended L&D portfolio
Current movement of attention
Building on informal learning
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9. From informal to formal learning
Transfer
support
services
Training
services
Performance
support
services
feeds Facilitation /
into moderation of
Large scale training
Services related to
(team) collaboration &
knowledge exchange
feeds Community
into management
meetings, sessions
& workshops
(Peer) Coaching
(guidelines & best
practices)
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(guidelines & best
practices)
(Personal)
Knowledge creation
methods &
techniques
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10. From informal to formal learning:
an example
Small scale training
of pilot / field /
production units
Large scale roll out
of training
feeds into
 design, roll out &
delivery of
training drawing
on workshop
designs &
workshop
resources
Dr. Christoph Meier
 designed
problem
sets
 exercises
 FAQs
 etc.
feeds into
 workshops &
how to-sessions
with experts
 (peer) coaching
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•
•
•
•
•
work aids
guidelines
checklists
manuals
etc.
Project team working on a new
product / procedure
(e.g., dental insurance,
surface finishing process)
 support with use of collaboration
platforms, facilitation of
communities etc.
 support with creation of micro
articles, visuals, etc.)
 support with action reviews &
documentation of learnings
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11. Issues for discussion
› Is the approach "informal -> formal" relevant for L&D at CS?
› Putting this approach into practice:
› What does this require in terms of mandate for L&D?
› What does this require in terms of collaboration between L&D and
business units?
› What does this require in terms of competences on the part of
learning professionals?
› What are risks involved in putting this approach into practice?
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12. http://www.scil.ch
www.scil-blog.ch
https://twitter.com/scilCH
http://slideshare.net: "sc4il"
More information:
Dr. Christoph Meier
swiss centre for innovations in learning (scil)
Universität St. Gallen
Mail:
christoph.meier@unisg.ch
Tel.:
+41 71 224 7595
Dr. Christoph Meier
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© scil 06.02.2014 All rights reserved.