This document provides details about Jayan Kurian Varghese, including his contact information, 14+ years of experience in IT management roles, education background of a Master's degree, certifications in ITIL, COBIT 5, TOGAF 9.1, and PRINCE2, and history of roles at Tawazun Economic Council and Emirates National Oil Company. It describes his responsibilities managing IT operations, projects, budgets, and ensuring compliance with standards like ISO 20000 and ISO 27001. Major achievements outlined include cost reductions, process automation, and successful project implementations.

1. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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Employer Tawazun Economic Council, TEKNIP Previous Emirates National Oil Company (ENOC)
Mobile # +971 555587630
+971 509234470
Certification ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R,
PRINCE2 Practitioner
Experience 14 Years Qualification Master of Computer Application (University of Madras)
SUMMARY
Management professional & strategist with demonstrated abilities in IT management, planning and
technology implementations. Driven Business Process Automations, Streamlined IT operations and
Information security. Possess a clear understanding of the industry with the distinction of instituting new
practices to achieve business & project excellence by adopting best practices, automations & timely delivery
without any compromise on IT Security, quality & scope.
Has rich Functional and Leadership experience and proficient in Business Analysis, IT Operations, System
Development and Integration, Database Protection and Tuning, IT Infrastructure Management, IT
Procurement, Information Security, Business Process Automations, Change & Release Management,
Enterprise Project Management, Team Management, ISO 20000, ISO 27001 standards and adopting IT
Strategy aligning to the Corporate vision.
Possess a flexible & detail oriented attitude and have strong analytical, problem solving & organizational
abilities. Proven skills in managing teams to work towards the corporate objectives, value proposition &
project success. An effective communicator with excellent team building & interpersonal skills, and motivate
team in achieving organizational objectives and career success.
“Awarded as Top contributor of innovative ideas. This was a business transformation initiative by ENOC
Group CEO. “
CERTIFICATIONS
Enterprise Project Management (Microsoft)
MCP, MCITP, MCTS (Microsoft)
ITIL® - V3 Expert (Peoplecert)
 ITIL® - Release Control & Validation (RCV)
 ITIL® - Operational Support & Analysis (OSA)
 ITIL® - Planning Protection & Optimization (PPO)
 ITIL® - Service Offerings & Agreements (SOA)
 ITIL® - Managing Across Lifecycle (MALC)
TOGAF 9.1 (The Open Group) – Enterprise Architecture
COBIT 5 (ISACA) – IT Governance
PMP (Training) – Project Management
M_o_R® - Management of Risk (Peoplecert)
 Foundation , Practitioner
PRINCE2® - Project Management (Peoplecert)
 Foundation , Practitioner

2. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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MANAGEMENTPROFICIENCY
 IT Service Management – Accordance with ITIL (includes CMDB)
 Shared Services (IT Centralization, IT Decentralization)
 Strategy Adoption and Business Planning
 Employee Smart Goals in par with Department Goals
 Budget Development & Management, Cost containment
 Contract Negotiations & Management
 Application Design & Implementation
 Service Strategy, Design and Transition (Policy & Procedures)
 Enterprise Project Management
 IT Governance
 Information Security
 Disaster Recovery, Replication & Business Continuity
 Risk Management
 ISO/IEC 20000-1:2011, ISO/IEC 27001:2013
TECHNICAL PROFICIENCY
DOMAIN PROFICIENCY
 Oil & Gas
 Information Technology
 Defense / Military
 Manufacturing
 Retail Business
 Bunkering and Trading
Project
Management
 Microsoft Project Professional 2007, 2010, 2013
 Project Server 2007, 2010, 2013
 Visio 2007, 2010, 2013
ETL Tools
Database
 Datastage Server & PX
 SQL Server 2005, 2008, 2012 Clusters
Development
Tools
 C, C++, Pascal, Cobol, VB.Net, ASP.Net,
ReportingTools
ITSM Tools
 SAP BO, Crystal Reports, SQL Report Server
 BMC Remedy
EMPLOYMENT@ TAWAZUN
Role : IT Business & Project Manager
Seconded to Caracal Light Ammunitions, a subsidiary of Tawazun Economic Council / EDIC as IT Business
Manager to streamline IT Operations & Project Management.

3. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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Achievements:
 Slashed OPEX & CAPEX by 35% by negotiating pricing, contracts and licensing, while ensuring the
continuation and enhancements of services
 Implemented Business Process Automations / Transformations by embracing apposite Enterprise
solution / software with due consideration of Return on Investment (ROI) & TCO
 Applied Continuous Service Improvement to ensure Business Continuity
 Leveraged IT Service Management (ITIL Framework) with Enterprise Governance (COBIT) mechanism
 Minimize People dependency by documenting the Standard Operating Procedures (SOP) and ensure
sharing of roles & responsibilities among respective SME’s and developing cross functional capabilities
 Adopted IT Strategy and Business Planning (Roadmap) In line with Corporate strategy
 Employee Smart Goals in line with Department Goals & Corporate Goals (effective Cascading option)
 Monitored Budget of development & management and done Cost containment
 Ensured Service Strategy, Design and Transition (Policies & Procedures)
 Ensured IT Projects are delivered within agreed time frame, budget and to avoid scope creep. Applied
Enterprise Project Management (PMI / PRINCE2 / EPM)
 Accomplished ISO Certifications (ISO/IEC 20000-1:2011, ISO/IEC 27001:2013)
 IT Shared Services (IT Centralization, IT Decentralization, IT Service / Technical Catalog)
 Ensured Reliable IT Services by having High Availability and ensure Business Continuity (Disaster
Recovery, Replication datacenters)
 Reviewed Risk Management & Information Security to minimize the organizational risk & to ensure
Corporate Credibility
 Ensured effective Software Licensing (Legal Compliance, Licensing based on effective utilization)
 Ensured effective Monitoring and Control by implementing CCTV, Access control, T&A on dedicated
Facilities Network
Responsibilities:
 Effective Utilization of resources to ensure business continuity
a. Application team (Business Applications, Infrastructure Applications & DBA's)
b. Development team (Device Programming, web app, web service etc., MOSS)
c. ERP team includes Oracle EBS, Dynamics AX, Dynamics GP
 Release Management Process owner
 Major Incident Analysis Report (MIAR), Corrective & Prevention Action(CAPA)
 Transformation for SIP (Service Improvement Plan) from Risk Register & CSI Initiatives
 Manage Microsoft Enterprise Agreements
 Effectively Managed Microsoft EA volume account
 Centralize the ERP (Dynamics, Oracle EBS) Applications
 Consolidation of Oracle and SQL Server databases
 Datacenter Consolidation
 Board Member of ISO (20000, 27001) Certifications, & Upcoming Surveillance Audits
 Implementation of ITIL Best Practices
 Developing Policies / Process / Procedures specific to IT Operations
 Processes Automation
 Reviews (Support Calls) with Team Members (Applications & Database)
 Contribution to Departmental Goals
 Review & Finalize Smart Goals of Teammembers
 Identifying, initiating and managing IT Operational Projects

4. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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 Software Licensing (Microsoft, Oracle) and true up's
 National resource development
 Tawazun ITID Budgeting
 Case studies and Feasibility studies
 IT Audits (External & Internal)
 JD’s for Application team
 Minimize People dependency
 IT Service Catalog and respective Technical Catalog result in costing and automation
 Change & Release management (CAB, ECAB)
 SOP – Standard Operating Procedures
Major Projects:
 Secure File sharing (SFTP)
 Digital rights management (ADRMS)
 Unified Communication Solution (Lync 2013)
 Service desk enhancement in line with ITIL Framework & ISO 20K Certification
 Unifying & Consolidating IT operations
 Consolidating Datacenters
 Mobile Device Lifecycle Management (MDM), BYOD
 IT Service Catalog and Costing and Charge back model
 HSE / EHS System (Oshens Health & Safety System)
 Unified Web hosting & Upgrading Tawazun SharePoint 2010 website
 Upgrade & Migrate SharePoint / Project Server 2010 to 2013
 Isolating & Replicating Development & Production Environment
 Monitoring Applications – using WhatsApp Gold
 Audit software (Quest) for AD, SQL Server, MS Exchange, SharePoint 2010, 2013
 Information Security Enhancements & Ensure compliance
a. Implementation of ADRMS
b. Implementation of 2 Factor Authentication for Servers and Computers (Desktop & Laptop)
c. Implementation of DLP
d. Infrastructure & Application Hardening
e. Enabling BI (Forensic) capability on Portal
f. ISO 27K Certification
 Upgrade and Consolidate MS Dynamics AX 2012 (ERP) with High availability
 Implement Management Reporter, Oracle Business Intelligence, EAM, HRMS (ESS, LMS, RMS, PMS)
 Implement centralized CCTV, Time & Attendance systemwith Access control
 Implement Clustered SQL 2008 R2, SQL 2012 R2 with multiple instance
 Stream line Microsoft Enterprise Agreement with maximum benefit
 Effective usage of License based on usage with automated Software release
 EDGE / End-user automated backup and Restore with minimal IT dependency
 Implement Print Management Solution Vs. Managed Print Services
 Statistical Process Control (SPC)
EMPLOYMENT@ ENOC
Role: Team lead for Applications (IT Operations)
Lead Microsoft applications like SharePoint Portal, EPM etc. and in-house developed applications including,

5. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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B2B, B2C, POS Interfaces, Tasjeel RTA Interfaces, Web services etc.
Achievements:
BMC Remedy Implementations & Support for ITSM, CMDB, ADDM etc., SAP Business Objects, Customer
care (800 ENOC), with High available & Disaster Recovery environments, Microsoft EPM for Project
Management.
Business Analyst & Architect. Several Case studies done including Microsoft TMG, Identity Management
(Group ID), Integrations, Document Management System, SSO, High availability & DR including Load
balancing, SQL Server Clustering, Application Consolidation and database consolidations.
Project Management Office, Enterprise Project Management Process and Review of ongoing projects.
Excellent Project Management done for several projects including BMC Remedy, B2B, B2C Portals, SharePoint
Portals, Unified Web hosting, Unified Communication Solution (Lync), Unified SMS solution, etc. as per PMI
Major Projects:
 BMC Remedy ITSM Suite 7.0 with High availability
 Upgrade of BMC Remedy ITSM Suite 7.6.04
 SSO for BMC Remedy (ARS 7.5 & ARS 7.6.04) JSS-SSO Plugin
 Integrate BMC Remedy Asset Module with Oracle EBS
 Customer care (800 ENOC) & Quality Audit Application using BMC Remedy ARS
 Email Automation for BMC Remedy ITSM Modules
 CMDB Implementation
 SOP for all IT Operational Process
 Identity Management using Group ID & Integrations like HRMS to AD
 Automations like AD account creation, Client Automation, Server Automations etc.
 Microsoft Enterprise Project Management 2007 and Upgrade to 2010
 Automate Inactivation of employee and Asset – BMC Remedy Synchronization with HRMS
 Timesheet Management for Engineering & Project Mgmt. department
 SOP Automation using BMC Remedy Change Management
 Microsoft TMG implementation
 Unified Communication Solution (Microsoft Lync 2010)
 SQL Server Cluster (2005 & 2008) and DR implementation for ENOC
 Employee Portal Using SharePoint (MOSS 2007 & 2010)
 Tasjeel & RTA interface using web services
 Ruby VeriFone, CASIO POS Interface for Shift, day and month end processing from back office of C-
stores of ENOC, EPPCO, Pronto & Zoom brands / stores.
 EPPCO B2B Portal for Accounts department
 EPPCO Lubricants B2B Portal
 DR and High availability Solutions
 Business Analysis for few project including, EPM for Engineering, Business Transformation Dept.,
Emirates gas, CPOP, DMS etc.
 Implementation of Microsoft EPM for ENOC IT, Engineering and GTS
 ETI application for In-house ticket booking which is integrated with Oracle HRMS
 Loan Management System for Arab Authority for Agricultural Investment and Development (AAAID),
Sudan using VB.Net
 Ship.Net for ENOC, Dubai Shipping (D&K) Dubai using VB.Net
 GCS CPS (Consumable Procurement) Portal for ENOC Group using VB.net

6. Jayan Kurian Varghese
IT Business & Project Manager
ITIL Expert, COBIT 5, TOGAF 9.1, EPM, MCTS, M_o_R, PRINCE2 Practitioner
Jayan Kurian Varghese (Contact: +971555587630,+971509234470 jayankvarghese@gmail.com), Position: IT Manager
Experience: 14 + Years, Education: Masters, Location: United Arab Emirates (UAE), Visa Status: UAE Residence
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APPRECIATIONS
Mr. Saeed Khoory (ENOC Group CEO) for Top innovator of ENOC Group. For around 128 successful
Innovative Ideas
Mr. Sina Khoory (Executive Director) for Successfully implementing SQL Server Cluster
Mr. Sina Khoory (Executive Director) for ETI integration with HRMS from EPIBS
Mr. Ayas Bin Hindi (GM of Tasjeel) for successfully implementing Tasjeel RTA Interface with Web
services.
Mr. Ahmed Al Mulla (EPPCO Lubricants) for successfully implementing EPPCO Lubricants B2B Portal
Mr. Khalid Hadi (Group Brand and Marketing Manager) for successfully implementing ENOC Employee
Portal
Mr. Eisa Al Sarkal (Group HR Manager) for successfully implementing iRecruitment Module for
Employee Portal.
Mr. Burhan Al Hashemi (Managing Director) for the successful contribution made to Quality
Department for project Management Quality Audit module using BMC Remedy
Mr. Sina Khoory (Executive Director) for Successfully implementing Identity Management (AD &
Oracle EBS, BMC Remedy, Telephone and Exchange) using Group ID
Mr. Sina Khoory (Executive Director) for Successful support provided for ENOC as SLA Team Lead for
Business Applications
Mr. Abdulmajeed Malek (Director - IT) for the successful project management for 800 ENOC
(Customer Care) project and integration with HRMS and BMC Remedy
Mr. Amitava Giri (Manager Quality & Business Excellence) for active contribution provided for
managing several quality projects including Operational Excellence, Quality Audit.
Mr. Mohamed Saif Al Mansoori (Director Tawazun IT Integrated Dept.) for successful contribution in
ISO/IEC 20000-1:2011 Information Technology – Service Management System Certification.
DECLARATION
I hereby declare that the above-mentioned particulars are true & genuine and are as per the certification.
References,Certification,Experience letter,AppreciationLettersetc. canbe providedonrequest.
Place : Abu Dhabi (JayanKurianVarghese)