The document discusses Kanban's value system and core practices. It outlines three "agendas" of Kanban - survivability, self-organization and better decision making, and collaboration. For survivability, the key values are understanding, agreement, and respect. Self-organization and better decision making values transparency and balance. Collaboration values customer focus, flow, and leadership. The document explores how these values and agendas can be applied within organizations.

1. Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden
agendas
Mike Burrows
@asplake
@kanbanInside
mike@djaa.com
positiveincline.com

2. Kanban’s not-so-hidden agendas @asplake #LKNA14
What do you want from
Kanban?

3. Kanban’s not-so-hidden agendas @asplake #LKNA14
What did they want from
Kanban?

4. Kanban’s not-so-hidden agendas @asplake #LKNA14
Exercise: Kanban’s Value System
(the super-quick version)

5. Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles
• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

6. Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles
• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

7. Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles
• : Start with what you do now
• : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

8. Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles
• : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

9. Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles
• understanding : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

10. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• : Improve collaboratively,
evolve experimentally (…)
NB: 1 value
appears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

11. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
NB: 1 value
appears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

12. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
NB: 1 value
appears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

13. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
NB: 1 value
appears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

14. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• transparency : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

15. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• transparency : Visualize
• : Limit work-in-progress (WIP)
• , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

16. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• transparency : Visualize
• : Limit work-in-progress (WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

17. Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices
• transparency : Visualize
• balance : Limit work-in-progress (WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve experimentally (…)
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance

18. Kanban’s not-so-hidden agendas @asplake #LKNA14
Of the 9, which 3 most strongly
• resonate with you personally?
• speak into your work situation?
Customer focus – Agreement – Collaboration
Flow – Leadership – Transparency
Understanding – Respect – Balance
What do you want from
Kanban?

19. Kanban’s not-so-hidden agendas @asplake #LKNA14
Follow up
• With your colleagues, the long version:
bit.ly/kanban-values-exercise
• Choose 3 values for your profile on
meldstrong.com
Customer focus – Agreement – Collaboration
Flow – Leadership – Transparency
Understanding – Respect – Balance

20. Kanban’s not-so-hidden agendas @asplake #LKNA14
Nine values, three agendas
Survivability
• Understanding
• Agreement
• Respect

21. Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement
• Respect

22. Kanban’s not-so-hidden agendas @asplake #LKNA14

23. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

24. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

25. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

26. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

27. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

28. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

29. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

30. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making
Transparency + Balance
• Opportunities for work
(not too much, not too little)
• A range of good choices
(not too many, not too few)
• Shared expectations
• Feedback

31. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making

32. Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration

33. Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration

34. Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG
http://www.nobelweekdialogue.org/?attachment_id=364

35. Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration

36. Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement
• Respect

37. Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement
• Respect

38. Kanban’s not-so-hidden agendas @asplake #LKNA14
A way to view what you do now:
• Creative work is service-oriented
• Service delivery involves workflow
• Workflow involves a series of
knowledge discovery activities
The Kanban lens

39. Kanban’s not-so-hidden agendas @asplake #LKNA14
Services, workflow,
knowledge discovery

40. Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: How soon will we know that we
have met a customer need?

41. Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: And how will we know?

42. Kanban’s not-so-hidden agendas @asplake #LKNA14
Within
Across
Collaboration + Leadership: T-shaped

43. Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration + Leadership: Triad

44. Kanban’s not-so-hidden agendas @asplake #LKNA14
Within
Across
Within
Across
Within
Across
Within
Across
Within
Across
Within
Across
Leadership at every level

45. Kanban’s not-so-hidden agendas @asplake #LKNA14
Leadership at every level

46. Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement
• Respect

47. Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement
• Respect

48. Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban is the humane,
“start with what you do now”
approach to change

49. Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado
• complacency
• tampering
Three patterns of unsafe change

50. Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado – too fast
• complacency – too slow
• tampering - too random
Three patterns of unsafe change

51. Kanban’s not-so-hidden agendas @asplake #LKNA14
The J-curve effect

52. Kanban’s not-so-hidden agendas @asplake #LKNA14
Fitness
Time
Small J’s, iterated

53. Kanban’s not-so-hidden agendas @asplake #LKNA14
Start with what you do now, understanding:
• The purpose of the system
• How it serves and frustrates the customer
• How it works and fails to work for those inside
the system
• How to change it safely

54. Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization
+ better decision making
• Keeping the need for change
never far from the surface
(understanding + transparency)
• Maintaining the corporate
commitment and personal
discipline to pursue change
safely and purposefully
(agreement + respect)

55. Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Survivability
• Understanding
• Agreement
• Respect

56. Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban from the Inside
Download the 3-chapter
preview:
www.djaa.com/kanbaninside
@KanbanInside

57. Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Survivability
• Understanding
• Agreement
• Respect