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Kanban through its values:
agendas for change
Mike Burrows
@asplake
mike@djaa.com
positiveincline.com
meldstrong.com

Kanban through its values @asplake #lkce13
What is Kanban?

Kanban through its values @asplake #lkce13
What is Kanban?

The Kanban method [1] is an
evolutionary approach to change
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,
“start with what you do now”
approach to change

Kanban through its values @asplake #lkce13
Kanban through nine values

Ÿ understanding
Ÿ agreement
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
Nine values, three agendas
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Improvement
Ÿ transparency
Ÿ balance
Ÿ collaboration
Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
A1	

Improvement	
Ÿ transparency
Ÿ balance
Ÿ collaboration

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

CP1: Visualize
CP4: Make policies explicit
CP5: Implement feedback loops

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Make knowledge work visible, organize it
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Self-organize around the work
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Capture learning
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

policies - local
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

When priorities need to
change, inform the
people affected

policies - global
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

120

100
On hold

80

Proposed
Prioritised

60

Ready for Dev
Dev

40

Testing

20

0

feedback loops: informed by data
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

feedback loops: involve people
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

CP1: Visualize
CP4: Make policies explicit
CP5: Implement feedback loops

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

CP2: Limit work-in-progress (WIP)

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

demand vs capacity
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

urgency-driven vs date-driven
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

date-driven vs interrupt driven
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

short, medium & long term
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

delivery, improvement, experiment
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

customer, team, organization
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

CP2: Limit work-in-progress (WIP)

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

CP6: Improve collaboratively,
evolve experimentally
[using models [and the scientific method]]

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

creative relationships
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

the means to solve problems…
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

…and an improvement focus
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

Models

Internal

External

How
things
work

✔

✔

How to
change
them

✔

✔

Build & borrow models
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	
Plan

Act

Do

Check

Evolve experimentally
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

CP6: Improve collaboratively,
evolve experimentally
[using models [and the scientific method]]

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transparency
Ÿ balance
Ÿ collaboration
Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
A1	

Improvement	
Ÿ transparency
Ÿ balance
Ÿ collaboration

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
 The improvement
agenda

• 
• 
• 
• 

Team-level adoption
Capabilities, predictability
Model-driven improvement
Collaborative problem solving

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transparency
Ÿ balance
Ÿ collaboration
Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

A2	

Service Transformation	
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3: Manage flow

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating customer needs

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating customer needs

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

“Knowing what you’re delivering,
to whom, and why”

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Assure satisfaction
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

...anticipating the mobility
needs of people and society
ahead of time
from The Toyota Promise

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating customer needs

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating customer needs

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Keep it visible, value it
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

work-in-progress (WIP)
lead time =

throughput

Little’s law
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating customer needs

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

FP4: Encourage acts of
leadership at all levels in your
organization –
from individual contributors to
senior management

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

Ÿ understanding
Ÿ agreement
Ÿ respect

•  	
•  leadership
	
•  	

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ customer focus
Ÿ flow
Ÿ leadership

Small acts of leadership [13]
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

1.  What is the process?
2.  How can we see that it is working?
3.  How is it improving?

A leadership routine
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

FP4: Encourage acts of
leadership at all levels in your
organization –
from individual contributors to
senior management

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transparency
Ÿ balance
Ÿ collaboration
Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

A2	

Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
 The service

transformation
agenda

•  Customer-focused knowledge
discovery [15]
•  Service-oriented delivery
architectures
•  End-to-end flow management
•  Portfolio risk management
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transparency
Ÿ balance
Ÿ collaboration
Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

Organizational Change	
Ÿ understanding
Ÿ agreement
Ÿ respect

A3	

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1: Start with what you do now

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1 (expanded):
Start with what you do now,
understanding [4]:
• 
• 
• 

how it serves and frustrates the customer
how it works and fails to work for you
how it might be changed safely

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

visualization

perspectives
observations
models
goals

understanding
self
organization

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

•  Are we tampering? [5]
•  Is it bravado? [6]

Questions of safety
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

How much damage?
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

Do we have the patience?
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1 (expanded):
Start with what you do now,
understanding [4]:
• 
• 
• 

how it serves and frustrates the customer
how it works and fails to work for you
how it might be changed safely

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

FP2: Agree to pursue
evolutionary change

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

agreement from
vs
agreement between

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

agreement in principle,
vs
agreement in practice

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	
Managers,
Higher Organization,
Corporate
Systems

Less this…
Customers

YOU

Peers,
Others
Impacted

Team

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

…more this:

•  	
•  agreement
	
•  	

The
CustomersChange
Team
Team

Kanban through its values @asplake #lkce13

Peers,
Others
Impacted
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	
Fitness

Rinse &
repeat:

Time

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

FP2: Agree to pursue
evolutionary change

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  respect
	
•  	

FP3: Initially, respect current roles,
responsibilities & job titles

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  respect
	
•  	
…the dream of an empowered, selforganizing, trusting, respectful
workplace…
…the dream of organizations that
deliver high quality and delight
customers with designs that empower
rather than frustrate…
…the dream of a workplace where
cycle times are so short that ideas are
turned into valuable functionality
when they are needed…
Yes we Kanban!
David J Anderson [14]

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

Ÿ understanding
Ÿ agreement
Ÿ respect

•  	
•  respect
	
•  	

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ customer focus
Ÿ flow
Ÿ leadership

Respect is a key test
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  respect
	
•  	

FP3: Initially, respect current roles,
responsibilities & job titles

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

Organizational Change	
Ÿ understanding
Ÿ agreement
Ÿ respect

A3	

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
 The organizational
change agenda

• 
• 
• 
• 

Disciplined engagement
Systems & complexity thinking
Change capability, safety
Organizational learning

Kanban through its values @asplake #lkce13
What is Kanban?

Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,
“start with what you do now”
approach to change

Kanban through its values @asplake #lkce13
Reflection (1)
Ÿ understanding
Ÿ agreement
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ customer focus
Ÿ flow
Ÿ leadership

Which 3 values resonate most strongly?
Kanban through its values @asplake #lkce13
Reflection (2)
A1	

The improvement agenda

A2	

The service transformation agenda

A3	

The organizational change agenda

Which agenda will engage? Which will get the job done?

Kanban through its values @asplake #lkce13
References
[1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/
dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1
[2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/
[3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/
[4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-HMeadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1
[5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/
ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1
[6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/
0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1
[7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1
[8] Steven J. Spear, The High Velocity Edge
[9] http://en.wikipedia.org/wiki/Little%27s_law
[10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http://
www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1?
s=books&ie=UTF8&qid=1364387685&sr=1-1
[11] http://en.wikipedia.org/wiki/Learning_organization
[12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http://
www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1?
s=books&ie=UTF8&qid=1364387790&sr=1-1
[13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/
[14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources
[15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/
stand-up-meeting-thinking-tool-leadership-routine/

Kanban through its values @asplake #lkce13
Thank you
Special thanks to:
Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White,
Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham,
Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf,
Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret,
Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller,
Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel,
David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas,
Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton,
Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti
Photos:
Slide14: David J. Anderson & Associates Inc
Slide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG
Slide 35: http://www.nobelweekdialogue.org/?attachment_id=364

Kanban through its values @asplake #lkce13
Homework
Ÿ transparency
understanding
ŸŸbalance
agreement
ŸŸcollaboration
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ customer focus collaboration
Ÿ understanding
Ÿ

Ÿ flow
Ÿ leadership

Ÿ agreement
Ÿ respect

Ÿ customer focus
Ÿ flow
Ÿ leadership

Choose three values for your meldstrong.com
profile
Kanban through its values @asplake #lkce13

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KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13

  • 1. Kanban through its values: agendas for change Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Kanban through its values @asplake #lkce13
  • 2. What is Kanban? Kanban through its values @asplake #lkce13
  • 3. What is Kanban? The Kanban method [1] is an evolutionary approach to change Kanban through its values @asplake #lkce13
  • 4. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  • 5. Kanban through nine values Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 6. Nine values, three agendas A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Improvement Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 7. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  • 8. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  • 9. A1 A2 A3 •  •  transparency •  Make knowledge work visible, organize it Kanban through its values @asplake #lkce13
  • 10. A1 A2 A3 •  •  transparency •  Self-organize around the work Kanban through its values @asplake #lkce13
  • 11. A1 A2 A3 •  •  transparency •  Capture learning Kanban through its values @asplake #lkce13
  • 12. A1 A2 A3 •  •  transparency •  policies - local Kanban through its values @asplake #lkce13
  • 13. A1 A2 A3 •  •  transparency •  When priorities need to change, inform the people affected policies - global Kanban through its values @asplake #lkce13
  • 14. A1 A2 A3 •  •  transparency •  120 100 On hold 80 Proposed Prioritised 60 Ready for Dev Dev 40 Testing 20 0 feedback loops: informed by data Kanban through its values @asplake #lkce13
  • 15. A1 A2 A3 •  •  transparency •  feedback loops: involve people Kanban through its values @asplake #lkce13
  • 16. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  • 17. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  • 18. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  • 19. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  • 20. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  • 21. A1 A2 A3 •  •  balance •  demand vs capacity Kanban through its values @asplake #lkce13
  • 22. A1 A2 A3 •  •  balance •  urgency-driven vs date-driven Kanban through its values @asplake #lkce13
  • 23. A1 A2 A3 •  •  balance •  date-driven vs interrupt driven Kanban through its values @asplake #lkce13
  • 24. A1 A2 A3 •  •  balance •  short, medium & long term Kanban through its values @asplake #lkce13
  • 25. A1 A2 A3 •  •  balance •  delivery, improvement, experiment Kanban through its values @asplake #lkce13
  • 26. A1 A2 A3 •  •  balance •  customer, team, organization Kanban through its values @asplake #lkce13
  • 27. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  • 28. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  • 29. A1 A2 A3 •  •  collaboration •  creative relationships Kanban through its values @asplake #lkce13
  • 30. A1 A2 A3 •  •  collaboration •  the means to solve problems… Kanban through its values @asplake #lkce13
  • 31. A1 A2 A3 •  •  collaboration •  …and an improvement focus Kanban through its values @asplake #lkce13
  • 32. A1 A2 A3 •  •  collaboration •  Models Internal External How things work ✔ ✔ How to change them ✔ ✔ Build & borrow models Kanban through its values @asplake #lkce13
  • 33. A1 A2 A3 •  •  collaboration •  Plan Act Do Check Evolve experimentally Kanban through its values @asplake #lkce13
  • 34. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  • 35. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 36. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  • 37. A1 A2 A3 The improvement agenda •  •  •  •  Team-level adoption Capabilities, predictability Model-driven improvement Collaborative problem solving Kanban through its values @asplake #lkce13
  • 38. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 39. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 40. A1 A2 A3 •  •  customer •  focus CP3: Manage flow Kanban through its values @asplake #lkce13
  • 41. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  • 42. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  • 43. A1 A2 A3 •  •  customer •  focus “Knowing what you’re delivering, to whom, and why” Kanban through its values @asplake #lkce13
  • 44. A1 A2 A3 •  •  customer •  focus Assure satisfaction Kanban through its values @asplake #lkce13
  • 45. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  • 46. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  • 47. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  • 48. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  • 49. A1 A2 A3 •  •  customer •  focus ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Kanban through its values @asplake #lkce13
  • 50. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  • 51. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  • 52. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 53. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 54. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 55. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 56. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 57. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 58. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  • 59. A1 A2 A3 •  •  flow •  Keep it visible, value it Kanban through its values @asplake #lkce13
  • 60. A1 A2 A3 •  •  flow •  work-in-progress (WIP) lead time = throughput Little’s law Kanban through its values @asplake #lkce13
  • 61. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  • 62. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  • 63. A1 A2 A3 •  •  leadership •  Kanban through its values @asplake #lkce13
  • 64. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  leadership •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Small acts of leadership [13] Kanban through its values @asplake #lkce13
  • 65. A1 A2 A3 •  •  leadership •  1.  What is the process? 2.  How can we see that it is working? 3.  How is it improving? A leadership routine Kanban through its values @asplake #lkce13
  • 66. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  • 67. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 68. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 69. A1 A2 A3 The service transformation agenda •  Customer-focused knowledge discovery [15] •  Service-oriented delivery architectures •  End-to-end flow management •  Portfolio risk management Kanban through its values @asplake #lkce13
  • 70. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  • 71. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  • 72. A1 A2 A3 •  •  understanding •  FP1: Start with what you do now Kanban through its values @asplake #lkce13
  • 73. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  • 74. A1 A2 A3 •  •  understanding •  visualization perspectives observations models goals understanding self organization Kanban through its values @asplake #lkce13
  • 75. A1 A2 A3 •  •  understanding •  •  Are we tampering? [5] •  Is it bravado? [6] Questions of safety Kanban through its values @asplake #lkce13
  • 76. A1 A2 A3 •  •  understanding •  How much damage? Kanban through its values @asplake #lkce13
  • 77. A1 A2 A3 •  •  understanding •  Do we have the patience? Kanban through its values @asplake #lkce13
  • 78. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  • 79. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  • 80. A1 A2 A3 •  •  agreement •  agreement from vs agreement between Kanban through its values @asplake #lkce13
  • 81. A1 A2 A3 •  •  agreement •  agreement in principle, vs agreement in practice Kanban through its values @asplake #lkce13
  • 82. A1 A2 A3 •  •  agreement •  Managers, Higher Organization, Corporate Systems Less this… Customers YOU Peers, Others Impacted Team Kanban through its values @asplake #lkce13
  • 83. A1 A2 A3 …more this: •  •  agreement •  The CustomersChange Team Team Kanban through its values @asplake #lkce13 Peers, Others Impacted
  • 84. A1 A2 A3 •  •  agreement •  Fitness Rinse & repeat: Time Kanban through its values @asplake #lkce13
  • 85. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  • 86. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  • 87. A1 A2 A3 •  •  respect •  …the dream of an empowered, selforganizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Kanban through its values @asplake #lkce13
  • 88. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  respect •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Respect is a key test Kanban through its values @asplake #lkce13
  • 89. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  • 90. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  • 91. A1 A2 A3 The organizational change agenda •  •  •  •  Disciplined engagement Systems & complexity thinking Change capability, safety Organizational learning Kanban through its values @asplake #lkce13
  • 92. What is Kanban? Kanban through its values @asplake #lkce13
  • 93. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  • 94. Reflection (1) Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Which 3 values resonate most strongly? Kanban through its values @asplake #lkce13
  • 95. Reflection (2) A1 The improvement agenda A2 The service transformation agenda A3 The organizational change agenda Which agenda will engage? Which will get the job done? Kanban through its values @asplake #lkce13
  • 96. References [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/ dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-HMeadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ [14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources [15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/ stand-up-meeting-thinking-tool-leadership-routine/ Kanban through its values @asplake #lkce13
  • 97. Thank you Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti Photos: Slide14: David J. Anderson & Associates Inc Slide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 35: http://www.nobelweekdialogue.org/?attachment_id=364 Kanban through its values @asplake #lkce13
  • 98. Homework Ÿ transparency understanding ŸŸbalance agreement ŸŸcollaboration Ÿ respect Ÿ transparency Ÿ balance Ÿ customer focus collaboration Ÿ understanding Ÿ Ÿ flow Ÿ leadership Ÿ agreement Ÿ respect Ÿ customer focus Ÿ flow Ÿ leadership Choose three values for your meldstrong.com profile Kanban through its values @asplake #lkce13