The document discusses 'Statik', a lesser-known aspect of the Kanban methodology for implementing organizational change in technology businesses. It outlines a systematic approach to understanding and addressing sources of dissatisfaction, analyzing demand and capability, modeling knowledge discovery, and designing effective Kanban systems. The process, which emphasizes a humane and repeatable strategy, aims to foster sustained improvement and collaboration in creative knowledge work environments.

1. STATIK,
Kanban’s hidden gem
Mike Burrows
@asplake
@KanbanInside
mike@djaa.com
STATIK, Kanban’s hidden gem @asplake #lascot14

2. The Kanban Method
• “Evolutionary change for your technology business”
(Anderson)
• The humane, “start with what you do now” approach to
change (@KanbanInside)
• Developed pragmatically by and for people engaged
in creative knowledge work
STATIK, Kanban’s hidden gem @asplake #lascot14

3. STATIK
• A new name for the Kanban Method’s best-kept secret
• The Systems Thinking Approach to Implementing Kanban (2012ish)
• Since 2009, day 2 of our class
• As STATIK, part III of my book (September 2014)
• A repeatable (and humane) way to get started with
STATIK, Kanban’s hidden gem @asplake #lascot14
Kanban
• A way to reinvigorate existing implementations,
however ad-hoc their initial introduction

4. STATIK
0. Understand the purpose of the system
1. Understand sources of dissatisfaction
2. Analyze demand and capability
3. Model the knowledge discovery process
4. Discover classes of service
5. Design kanban systems
6. Roll out
STATIK, Kanban’s hidden gem @asplake #lascot14

5. Reverse STATIK
0. Understand the purpose of the system
1. Understand sources of dissatisfaction
2. Analyze demand and capability
3. Model the knowledge discovery process
4. Discover classes of service
5. Design kanban systems
6. Roll out
STATIK, Kanban’s hidden gem @asplake #lascot14

6. 5. Kanban systems
STATIK, Kanban’s hidden gem @asplake #lascot14

7. 5. Kanban systems
How well is our work represented?
STATIK, Kanban’s hidden gem @asplake #lascot14

8. 5. Kanban systems
How well does it support our workflow?
STATIK, Kanban’s hidden gem @asplake #lascot14

9. 5. Kanban systems
~~~~~ ~~ ~~
~~~ ~~~~~~
Policies?
~~~ ~~
~~~ ~~
~~~~~ ~~ ~~
~~~ ~~~~~~
STATIK, Kanban’s hidden gem @asplake #lascot14

10. 5. Kanban systems
STATIK, Kanban’s hidden gem @asplake #lascot14
4
Limits on work-in-progress (WIP)?

11. 5. Kanban systems
STATIK, Kanban’s hidden gem @asplake #lascot14
4
Limits on work-in-progress (WIP)?

12. 5. Kanban systems
Limits on work-in-progress (WIP)?
STATIK, Kanban’s hidden gem @asplake #lascot14
4

13. 5. Kanban systems
Is our capacity respected when we replenish & commit?
STATIK, Kanban’s hidden gem @asplake #lascot14

14. 5. Kanban systems
Do we coordinate deliveries effectively, commit at the right time?
STATIK, Kanban’s hidden gem @asplake #lascot14

15. 5. Kanban systems
Effective feedback loops?
STATIK, Kanban’s hidden gem @asplake #lascot14

16. 5. Kanban systems
Informed by data?
STATIK, Kanban’s hidden gem @asplake #lascot14

17. 4. Classes of service
5. Kanban systems
Review:
• Different types of work items and where
they sit
• Policies
• WIP limits and other controls on WIP
• Commitment points
• Feedback loops
6. Roll out
STATIK, Kanban’s hidden gem @asplake #lascot14

18. 4. Classes of service
Managing to different kinds of expectations
STATIK, Kanban’s hidden gem @asplake #lascot14

19. 4. Classes of service
Managing to different kinds of expectations
STATIK, Kanban’s hidden gem @asplake #lascot14
Fixed Date

20. 4. Classes of service
Expedited Fixed Date
Managing to different kinds of expectations
STATIK, Kanban’s hidden gem @asplake #lascot14

21. 4. Classes of service
Standard Expedited Fixed Date
Managing to different kinds of expectations
STATIK, Kanban’s hidden gem @asplake #lascot14

22. 4. Classes of service
Standard Expedited Intangible Fixed Date
Managing to different kinds of expectations
STATIK, Kanban’s hidden gem @asplake #lascot14

23. 4. Classes of service
Q: Fixed Date, Expedited, Standard or Intangible?
1. Manually add space to a server that has reached 90% full
2. Roll out an automated disk space provisioning system
3. Fix the server that is keeping the trading system out of the
market (and costing us $1m per hour)
4. Report to the board next Friday to explain ourselves
STATIK, Kanban’s hidden gem @asplake #lascot14

24. 3. Knowledge discovery process
4. Classes of service
• Recognise different kinds of customer
expectation
• Qualitative categories before any
quantitative ranking
• Make explicit both internally and externally
• Select (prioritise) and risk-manage items
accordingly
6. Kanban systems
STATIK, Kanban’s hidden gem @asplake #lascot14

25. 3. Knowledge discovery process
What don’t we know?
STATIK, Kanban’s hidden gem @asplake #lascot14

26. 3. Knowledge discovery process
What have we discovered here?
STATIK, Kanban’s hidden gem @asplake #lascot14

27. 3. Knowledge discovery process
What is still to be discovered here?
STATIK, Kanban’s hidden gem @asplake #lascot14

28. 2. Demand & capability
3. Knowledge discovery process
• Creative knowledge work demands a shift:
• away from taking orders, satisfying
requirements
• towards building the capability to anticipate,
explore & meet needs at the right time
• Understand what kind of knowledge is acquired
at each stage of the process
• Implement through customer validation,
customer collaboration, policies, allocations
4. Classes of service
STATIK, Kanban’s hidden gem @asplake #lascot14

29. 2. Demand & capability
Demand
• How work arrives
• How frequently
• From whom
• Of what types
• In what sizes
• etc
Capability
• How work leaves
• Batches
• Lead time(s), delivery rate
• Predictability
• Flow efficiency
• etc
Are these in balance?
STATIK, Kanban’s hidden gem @asplake #lascot14

30. 2. Demand & capability
Demand
• Weekly calls with business
STATIK, Kanban’s hidden gem @asplake #lascot14
managers
• Ad-hoc meetings with user reps
• Mostly business-driven work;
some market-driven, regulatory
and infrastructure change
• Typically 2-10 days
development work per item
Capability
• Releases every 6 weeks
• But ~18 week lead time
• Flow efficiency percentage in
single digits
• (5 days in 18 weeks is 4%)
Outline example

31. 1. Sources of dissatisfaction
2. Demand & capability
• Attend to both sides of this equation
• Outside-in as well as inside-out
• Expect changes at the boundaries to impact
system design, and vice-versa
3. Knowledge discovery process
STATIK, Kanban’s hidden gem @asplake #lascot14

32. 1. Sources of dissatisfaction
Internal
STATIK, Kanban’s hidden gem @asplake #lascot14
External

33. 1. Sources of dissatisfaction
Internal
(self awareness)
STATIK, Kanban’s hidden gem @asplake #lascot14
External
(empathy)
Source: Markus Andrezak @markusandrezak #lascot14

34. STATIK, Kanban’s hidden gem @asplake #lascot14
0. Purpose
1. Sources of dissatisfaction
• Outside-in as well as inside-out
• Assumes a system scope and a boundary,
both potential sources of dissatisfaction in
their own right
• Sources are much easier to identify when
there is already some transparency
2. Demand & capability

35. STATIK 1-5
0. Understand the purpose of the system
1. Understand sources of dissatisfaction
2. Analyze demand and capability
3. Model the knowledge discovery process
4. Discover classes of service
5. Design kanban systems
6. Roll out
STATIK, Kanban’s hidden gem @asplake #lascot14

36. STATIK, Kanban’s hidden gem @asplake #lascot14
0. Purpose
What Who WHY

37. STATIK-0
0. Understand the purpose of the system
1. Understand sources of dissatisfaction
2. Analyze demand and capability
3. Model the knowledge discovery process
4. Discover classes of service
5. Design kanban systems
6. Roll out
STATIK, Kanban’s hidden gem @asplake #lascot14

38. Sustained, purposeful change with Kanban
0. Understand the purpose of the system
1. Understand sources of dissatisfaction
2. Analyze demand and capability
3. Model the knowledge discovery process
4. Discover classes of service
5. Design kanban systems
6. Roll out
Agreement
Balance Flow
STATIK, Kanban’s hidden gem @asplake #lascot14
Respect
Customer
focus
Transparency
Collaboration
Leadership

39. Resources
B L U E
H O L E
P RESS
B L U E
H O L E
P RESS
STATIK, Kanban’s hidden gem @asplake #lascot14
Kanban from the Inside print cover FINAL OUTLINED 270 pages.indd 1 9/1/2014 10:43:40 PM

40. Autumn Conference Series
Moscow, London, Paris, Istanbul, Hamburg, Bangalore
– see conf.leankanban.com
STATIK, Kanban’s hidden gem @asplake #lascot14

41. More Resources
Community Connections
Coaching Tools
Games
See positiveincline.com/index.php/resources/
STATIK, Kanban’s hidden gem @asplake #lascot14

42. Thank you!
Mike Burrows
@asplake
@kanbanInside
mike@djaa.com
STATIK, Kanban’s hidden gem @asplake #lascot14