The document discusses the costs of quality, including costs of conformance like prevention and appraisal, costs of non-conformance like internal and external failure costs, and intangible costs. It outlines steps for quality improvement which are to identify opportunities, form a team, analyze current processes, define desired outcomes, identify root causes and solutions, calculate costs of quality, prioritize and test solutions, implement solutions, measure progress, and communicate results.

1. PRESENTED BY :
GARIMA PUNJ
SONALIGARWAL

2.  Cost of Conformance
▪ Prevention Cost
▪ Appraisal Cost
 Cost of Non- Conformance
▪ Internal Failure Cost
▪ External Failure Cost
▪ Intangible Cost

3. Quality planning
Vendor survey
Customer research
Quality training
Product
Development

4. Incoming Inspection
Testing of Equipments
Quality Audits
Product Evaluations
FieldTesting

5. Rework
Scrap
Repair
Re-testing
Corrective actions

6. Returned Goods
Warranty Cost
Complaint
Handling

7. These are costs of highest magnitude which are
difficult to quantify like
Customer dissatisfaction
Company image
Loss of customer
Goodwill

9. 1. Identify opportunities for improvement.
2. Form team and define project scope.
3. Analyze the current process.
4. Define desired outcomes for improved process.
5. Identify root causes and propose solutions.
6. Calculate the cost of quality.
7. Prioritize, plan and test proposed solutions.
8. Redefine and implement solutions.
9. Measure progress and hold gains.
10. Acknowledge tams and communicate results.