Leveraging the C in ICT (2003)

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The document discusses leveraging information and communication technologies (ICT) through XML web services. ICT encompasses both voice and data technologies used in telecommunications. XML web services can integrate different ICT systems for functions like customer relationship management, finance, human resources, billing, routing, charging, content delivery, and more.

Leveraging the ‘C’ in ‘ICT’
through XML Web Services

Marc Jadoul
XML Web Services for the Telecom Market
Heidelberg, 25 June 2003

To achieve their business objectives, increase competitiveness, and improve end user QoE, Communication Service Providers need to achieve a level of operational excellence — a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization — in all functional areas. This requires effective integration of network transformation programs with efforts to consolidate the previous separate worlds of IT, network operations and customer care.

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