Shango provides a platform to help service providers:
1) Cloudify or enable legacy telco services and processes through standardized data models and workflows.
2) Extend to new services by creating a marketplace of pre-integrated third party platforms and services.
3) Accelerate onboarding of customers using standardized customer provisioning templates.
1) Tony Harrop and Jeremy Vickers presented on building a high-volume, low-latency transaction processing platform called LiquidityHub to automate interest rate swaps.
2) Key challenges included maintaining sub-100ms latency, reliability of no lost transactions, and integrating with dealers and distributors while achieving 99.99% availability.
3) Detica helped implement the solution using an event-driven architecture with technologies like Fiorano and WebLogic Real Time to meet performance targets and scale to over 25,000 messages per second.
Evanti is a software company that develops solutions to help satellite service providers scale their networks and manage subscribers, revenue, costs, and business operations more efficiently. Their integrated business platform includes tools for traffic management, compression, billing, service plans, automation of business processes, and interfaces for operators and subscribers. The platform is designed to support millions of subscribers using limited satellite bandwidth and network resources.
Balin Labs is a technology company that specializes in developing extreme transaction processing (XTP) solutions to help reduce data center costs. They have a team of experts with decades of experience in telecom, analytics, and software development. Their flagship product, SimpleTX, provides libraries and frameworks to help customers quickly build XTP applications with high performance and reliability. In addition, Balin works directly with customers to understand their needs and deliver fully customized end-to-end solutions using the right mix of tools and technologies to ensure quality of service at the lowest total cost of ownership.
Pinnacle Online is an expense management software solution that provides a unified view of services and assets to help reduce expenses. It offers powerful analytics to analyze spending and establish favorable contracts based on actual usage. The solution tracks configurations, audits usage, manages assets, processes invoices, and handles service ordering through a single system to provide comprehensive expense management.
The document describes an on-demand customer interaction manager that provides multichannel communications services through a web browser. It delivers unified communications, skills-based routing, automated attendants, computer telephony integration, and third party integration. The software-as-a-service model allows companies to distribute customer interaction functions throughout their business while only paying for resources used.
Mindtree's expertise in machine to machine (M2M).Mindtree Ltd.
Mindtree offers end-to-end service capabilities in the field of M2M for various verticals. This includes smart energy, home automation, consumer systems, healthcare, telematics and navigation. Our customer base comprises device manufacturers, software vendors and service providers.
Kolmisoft released the completely new advanced Softswitch version MOR X3. This Softswitch offers new up-to-date features reflecting industry trends and meeting customers’ expectations. Professional VoIP billing and routing solution designed for those who want to meet a specific demand and retain a high ROI.
Avaya Aura Application Enablement Services (AES)Motty Ben Atia
The document discusses Avaya's Application Enablement Services (AES) platform. AES provides protocols, APIs, and web services that enable development of modular communication applications. It opens up functionality of Communication Manager and adds communication capabilities to desktop tools. AES supports integration of communication and business applications through API connectors and web services.
1) Tony Harrop and Jeremy Vickers presented on building a high-volume, low-latency transaction processing platform called LiquidityHub to automate interest rate swaps.
2) Key challenges included maintaining sub-100ms latency, reliability of no lost transactions, and integrating with dealers and distributors while achieving 99.99% availability.
3) Detica helped implement the solution using an event-driven architecture with technologies like Fiorano and WebLogic Real Time to meet performance targets and scale to over 25,000 messages per second.
Evanti is a software company that develops solutions to help satellite service providers scale their networks and manage subscribers, revenue, costs, and business operations more efficiently. Their integrated business platform includes tools for traffic management, compression, billing, service plans, automation of business processes, and interfaces for operators and subscribers. The platform is designed to support millions of subscribers using limited satellite bandwidth and network resources.
Balin Labs is a technology company that specializes in developing extreme transaction processing (XTP) solutions to help reduce data center costs. They have a team of experts with decades of experience in telecom, analytics, and software development. Their flagship product, SimpleTX, provides libraries and frameworks to help customers quickly build XTP applications with high performance and reliability. In addition, Balin works directly with customers to understand their needs and deliver fully customized end-to-end solutions using the right mix of tools and technologies to ensure quality of service at the lowest total cost of ownership.
Pinnacle Online is an expense management software solution that provides a unified view of services and assets to help reduce expenses. It offers powerful analytics to analyze spending and establish favorable contracts based on actual usage. The solution tracks configurations, audits usage, manages assets, processes invoices, and handles service ordering through a single system to provide comprehensive expense management.
The document describes an on-demand customer interaction manager that provides multichannel communications services through a web browser. It delivers unified communications, skills-based routing, automated attendants, computer telephony integration, and third party integration. The software-as-a-service model allows companies to distribute customer interaction functions throughout their business while only paying for resources used.
Mindtree's expertise in machine to machine (M2M).Mindtree Ltd.
Mindtree offers end-to-end service capabilities in the field of M2M for various verticals. This includes smart energy, home automation, consumer systems, healthcare, telematics and navigation. Our customer base comprises device manufacturers, software vendors and service providers.
Kolmisoft released the completely new advanced Softswitch version MOR X3. This Softswitch offers new up-to-date features reflecting industry trends and meeting customers’ expectations. Professional VoIP billing and routing solution designed for those who want to meet a specific demand and retain a high ROI.
Avaya Aura Application Enablement Services (AES)Motty Ben Atia
The document discusses Avaya's Application Enablement Services (AES) platform. AES provides protocols, APIs, and web services that enable development of modular communication applications. It opens up functionality of Communication Manager and adds communication capabilities to desktop tools. AES supports integration of communication and business applications through API connectors and web services.
The document compares key characteristics of PSTN, Internet, and NGN networks. It shows that NGN networks provide the highest levels of multimedia capability, quality of service, network intelligence, intelligent customer premises equipment, packet transport, distinct architecture, integrated control, service reliability, and evolvability/modularity. NGN also provides the shortest time to market while enabling more systematic service creation and the highest levels of ease of use and architecture openness.
Acqueon iQ is an all-in-one contact center solution that aims to address challenges with multi-vendor solutions such as integration issues, high costs, and lack of consistent customer experience across channels. It combines components like PBX, IVR, CTI, voice recording, quality monitoring, and agent desktop into a single integrated platform. Key features include support for multiple communication channels, outbound dialing modes, scripting tools, reporting, and an web-based agent desktop. It offers businesses a unified omnichannel solution to manage customer interactions across various verticals.
Unified communications is about integrating real-time or near-real time unified messaging and collaboration solutions.
But don't get confused. It's a lot more than making a call over your computer or checking whether someone is on the phone before you make a call.
It’s about looking at how things are done, and doing it better.
View the presentation, delivered as part of C/D/H's Technology Briefing Series, and find out more about Communication Enhanced Business Process and Microsoft Lync.
Contact C/D/H for more information about this and other topics – or check our blog at www.cdhtalkstech.com for tips on UC and other technologies.
Beyond trunking: The next wave of SIP transformationAvaya Inc.
The cost benefits of replacing legacy time division
multiplex (TDM) trunk circuits with Session Initiation
Protocol (SIP) trunking are substantial and well
documented. By connecting all enterprise voice,
video and data traffic to a service provider’s Internet
Protocol (IP) connection, SIP trunking can save
businesses between 20 to 50 percent over the
more expensive dedicated TDM trunks.
The document provides an agenda for a presentation on Microsoft Lync 2010. It includes sections on introducing the Lync 2010 family, architecture and management, features, migration, and resources/Q&A. It discusses the Lync server 2010 topology, manageability enhancements using the Communications Server Control Panel and PowerShell, virtualization support, new features like conferencing and enterprise voice, migration paths from older versions, and resources for further information. Slides include demonstrations of presence, conferencing, voice features and enterprise phones.
This document summarizes Comm-Core's VoIP PBX virtual machine platform and services for partners. It includes a robust 4 POP fiber network with 99.95% uptime, Broadsoft switching, and local and toll-free numbers. The platform uses VMware virtualization for cost savings, high availability through live migration, and automated load balancing. It is built on Dell servers with redundant connections and cooling. The platform utilizes the open-source Asterisk PBX software with many features included at no extra cost. Partners receive access to support, training, sales materials, order tracking and more through the Partner Resource Center.
Evanti is a telecom software company developing solutions for satellite service providers to address challenges of low capacity, efficiency, and complex payment systems. Their integrated business platform uses proprietary technologies like traffic shaper, encoder, and smart market solutions to improve costs and revenue management. This allows operators to efficiently manage up to 3 million subscribers per system while maximizing the utilization of limited satellite resources.
Transforming the service layer telus-sigmaSigma Systems
Shane Logan, Director of Services Architecture at Telus, is transforming Telus' service layer to maintain competitive advantage. Telus provides voice, IPTV, and internet services to 34 million Canadians. The challenges include giving developers faster access to Telus' subscriber base, and giving carriers and subscribers access to more affordable applications. To address this, Telus is implementing a Service Delivery Framework (SDF) to provide a centralized access point, policy engine, and third party relationship management. The SDF will improve time-to-market, reduce costs through re-use, and encourage external innovation by making services available on any device.
The document provides an overview of Infonova's Front & Back Office BSS platform, including its product management, customer management, fulfillment, billing and collections capabilities. It discusses how the BSS supports both Telco 1.0 and Telco 2.0 business models through modular and multi-tenant order-to-cash processes. Several case studies are presented showing how the BSS has helped telecom operators transform their businesses.
Azotel SIMPLer is a single software platform that manages all aspects of a service provider's business from service provisioning to billing. It provides a centralized system to manage subscribers, network equipment inventory, dispatch installations, billing and payments. The platform automates many processes to simplify operations and reduce costs for service providers. Azotel was originally founded as a WISP in 2002 and developed SIMPLer to address the problems their growth created by needing multiple separate applications.
The document describes an all-in-one contact center platform that includes modules for IVR, ACD, CTI, reporting, recording, workflow automation, and a dialer system. It can be deployed on-premises or in the cloud, with the cloud option providing a virtual contact center infrastructure in a multi-tenant environment. The platform supports integration with various systems including financial networks, databases, mainframes, carriers, and middleware solutions.
This document discusses how telecommunications providers can become cloud service brokers to SMB customers. It notes that while public cloud offerings have become commoditized, SMB customers still have complex needs. The document proposes that providers can simplify SMB access to cloud services by bundling popular SaaS applications with their network services through a single user portal. This would allow providers to differentiate themselves, drive new revenue through subscriptions, and reduce churn by becoming a trusted cloud advisor to SMBs. The document outlines elements needed like a self-service SMB portal and rapid onboarding of SaaS vendors. It argues this could extend provider value beyond connectivity and help boost ARPU/AMPU through new cloud services for SMBs.
The document discusses how Avaya unified communications and conferencing solutions can help businesses collaborate more effectively while reducing costs and environmental impact. Key points include enabling virtual meetings to reduce travel, integrating audio conferencing with Microsoft and IBM software for easier scheduling and control, and providing conferencing solutions that scale from small to large organizations. ROI analyses show customers saving up to 50% on conferencing expenses by moving to an on-premise solution compared to outsourced services.
The document describes TelBill's MVNO enablement services which include:
1) A turnkey ASP hosted billing and rating solution that supports multiple services on one bill.
2) Integrations with major US carriers and capabilities like prepaid, postpaid, and mobile commerce billing.
3) A 30 day MVNO implementation process covering business consulting, pricing, distribution, carrier setup, and testing.
4) An MVNO ecosystem diagram showing the supply chain and partners for aspects like taxation, payments, fulfillment and more.
Communications Server 14 provides enhancements to voice capabilities, the developer platform, and the user experience. Key updates include expanded voice features, skill search in Communicator, and extensions that allow applications to integrate communicator experiences. The developer platform enables conversations to be more contextual and the communicator experience to be extended.
ACME- Session Border Controllers – podstawa udanych i efektywnych implementac...Biznes to Rozmowy
SBCs (Session Border Controllers) are the key to successful VoIP deployments. An SBC overcomes obstacles like securing borders, fixing protocol issues, and assuring session quality. For SIP trunking, an enterprise SBC provides security, interoperability with different PBX systems, control over routing and numbers, and features for disaster recovery, troubleshooting and monitoring. Case studies show how SBCs help financial, government and oil/gas companies reduce costs through SIP trunking while ensuring security, interoperability and quality of service.
The Earth is the third planet from the Sun and the sixth largest planet in the solar system. It is not a perfect sphere, with its equator being over 27km wider than its polar diameter. The Earth has a molten iron core at its center surrounded by a viscous mantle and rigid outer crust. Beneath the crust are convection currents in the mantle that cause the movement of tectonic plates, resulting in earthquakes at their boundaries and new volcanic land at their divergent edges.
Sessie 1 - Van Aha tot Voila - 17 en 19 maart 2015 - Peter Bertels en Jan Bo...researchvlerick
Het belang van creativiteit en innovatie voor organisaties is je wel bekend. Bedrijven die hun positie willen behouden of versterken moeten continu blijven vernieuwen.
Maar hoe zorg je ervoor dat er in jouw organisatie genoeg zuurstof is om de creativiteit van je medewerkers aan te wakkeren? Hoe wordt een geniaal idee ook werkelijkheid? Met andere woorden: hoe loopt de weg tussen het “Aha!-moment” en het “Voila!-moment”?
Gebaseerd op het onderzoek ‘Diagnosetool voor het stroomlijnen van het creativiteitsproces in organisaties: het creëren en stimuleren van een cultuur voor creativiteit’ van Katleen De Stobbeleir zet deze creativiteitsmanagementtool jou en je organisatie alvast op weg ... Peter Bertels en Jan Bormans gidsen je door deze business tool.
This document discusses how fortunate and wealthy people are if they have basic necessities like food, shelter, clothing, money, and health. It notes that having these things means one is richer than 75% of the world and ahead of millions who face dangers like war, imprisonment, torture, or starvation. It concludes by reminding the reader to count their blessings and be thankful for what they have throughout the year.
The document compares key characteristics of PSTN, Internet, and NGN networks. It shows that NGN networks provide the highest levels of multimedia capability, quality of service, network intelligence, intelligent customer premises equipment, packet transport, distinct architecture, integrated control, service reliability, and evolvability/modularity. NGN also provides the shortest time to market while enabling more systematic service creation and the highest levels of ease of use and architecture openness.
Acqueon iQ is an all-in-one contact center solution that aims to address challenges with multi-vendor solutions such as integration issues, high costs, and lack of consistent customer experience across channels. It combines components like PBX, IVR, CTI, voice recording, quality monitoring, and agent desktop into a single integrated platform. Key features include support for multiple communication channels, outbound dialing modes, scripting tools, reporting, and an web-based agent desktop. It offers businesses a unified omnichannel solution to manage customer interactions across various verticals.
Unified communications is about integrating real-time or near-real time unified messaging and collaboration solutions.
But don't get confused. It's a lot more than making a call over your computer or checking whether someone is on the phone before you make a call.
It’s about looking at how things are done, and doing it better.
View the presentation, delivered as part of C/D/H's Technology Briefing Series, and find out more about Communication Enhanced Business Process and Microsoft Lync.
Contact C/D/H for more information about this and other topics – or check our blog at www.cdhtalkstech.com for tips on UC and other technologies.
Beyond trunking: The next wave of SIP transformationAvaya Inc.
The cost benefits of replacing legacy time division
multiplex (TDM) trunk circuits with Session Initiation
Protocol (SIP) trunking are substantial and well
documented. By connecting all enterprise voice,
video and data traffic to a service provider’s Internet
Protocol (IP) connection, SIP trunking can save
businesses between 20 to 50 percent over the
more expensive dedicated TDM trunks.
The document provides an agenda for a presentation on Microsoft Lync 2010. It includes sections on introducing the Lync 2010 family, architecture and management, features, migration, and resources/Q&A. It discusses the Lync server 2010 topology, manageability enhancements using the Communications Server Control Panel and PowerShell, virtualization support, new features like conferencing and enterprise voice, migration paths from older versions, and resources for further information. Slides include demonstrations of presence, conferencing, voice features and enterprise phones.
This document summarizes Comm-Core's VoIP PBX virtual machine platform and services for partners. It includes a robust 4 POP fiber network with 99.95% uptime, Broadsoft switching, and local and toll-free numbers. The platform uses VMware virtualization for cost savings, high availability through live migration, and automated load balancing. It is built on Dell servers with redundant connections and cooling. The platform utilizes the open-source Asterisk PBX software with many features included at no extra cost. Partners receive access to support, training, sales materials, order tracking and more through the Partner Resource Center.
Evanti is a telecom software company developing solutions for satellite service providers to address challenges of low capacity, efficiency, and complex payment systems. Their integrated business platform uses proprietary technologies like traffic shaper, encoder, and smart market solutions to improve costs and revenue management. This allows operators to efficiently manage up to 3 million subscribers per system while maximizing the utilization of limited satellite resources.
Transforming the service layer telus-sigmaSigma Systems
Shane Logan, Director of Services Architecture at Telus, is transforming Telus' service layer to maintain competitive advantage. Telus provides voice, IPTV, and internet services to 34 million Canadians. The challenges include giving developers faster access to Telus' subscriber base, and giving carriers and subscribers access to more affordable applications. To address this, Telus is implementing a Service Delivery Framework (SDF) to provide a centralized access point, policy engine, and third party relationship management. The SDF will improve time-to-market, reduce costs through re-use, and encourage external innovation by making services available on any device.
The document provides an overview of Infonova's Front & Back Office BSS platform, including its product management, customer management, fulfillment, billing and collections capabilities. It discusses how the BSS supports both Telco 1.0 and Telco 2.0 business models through modular and multi-tenant order-to-cash processes. Several case studies are presented showing how the BSS has helped telecom operators transform their businesses.
Azotel SIMPLer is a single software platform that manages all aspects of a service provider's business from service provisioning to billing. It provides a centralized system to manage subscribers, network equipment inventory, dispatch installations, billing and payments. The platform automates many processes to simplify operations and reduce costs for service providers. Azotel was originally founded as a WISP in 2002 and developed SIMPLer to address the problems their growth created by needing multiple separate applications.
The document describes an all-in-one contact center platform that includes modules for IVR, ACD, CTI, reporting, recording, workflow automation, and a dialer system. It can be deployed on-premises or in the cloud, with the cloud option providing a virtual contact center infrastructure in a multi-tenant environment. The platform supports integration with various systems including financial networks, databases, mainframes, carriers, and middleware solutions.
This document discusses how telecommunications providers can become cloud service brokers to SMB customers. It notes that while public cloud offerings have become commoditized, SMB customers still have complex needs. The document proposes that providers can simplify SMB access to cloud services by bundling popular SaaS applications with their network services through a single user portal. This would allow providers to differentiate themselves, drive new revenue through subscriptions, and reduce churn by becoming a trusted cloud advisor to SMBs. The document outlines elements needed like a self-service SMB portal and rapid onboarding of SaaS vendors. It argues this could extend provider value beyond connectivity and help boost ARPU/AMPU through new cloud services for SMBs.
The document discusses how Avaya unified communications and conferencing solutions can help businesses collaborate more effectively while reducing costs and environmental impact. Key points include enabling virtual meetings to reduce travel, integrating audio conferencing with Microsoft and IBM software for easier scheduling and control, and providing conferencing solutions that scale from small to large organizations. ROI analyses show customers saving up to 50% on conferencing expenses by moving to an on-premise solution compared to outsourced services.
The document describes TelBill's MVNO enablement services which include:
1) A turnkey ASP hosted billing and rating solution that supports multiple services on one bill.
2) Integrations with major US carriers and capabilities like prepaid, postpaid, and mobile commerce billing.
3) A 30 day MVNO implementation process covering business consulting, pricing, distribution, carrier setup, and testing.
4) An MVNO ecosystem diagram showing the supply chain and partners for aspects like taxation, payments, fulfillment and more.
Communications Server 14 provides enhancements to voice capabilities, the developer platform, and the user experience. Key updates include expanded voice features, skill search in Communicator, and extensions that allow applications to integrate communicator experiences. The developer platform enables conversations to be more contextual and the communicator experience to be extended.
ACME- Session Border Controllers – podstawa udanych i efektywnych implementac...Biznes to Rozmowy
SBCs (Session Border Controllers) are the key to successful VoIP deployments. An SBC overcomes obstacles like securing borders, fixing protocol issues, and assuring session quality. For SIP trunking, an enterprise SBC provides security, interoperability with different PBX systems, control over routing and numbers, and features for disaster recovery, troubleshooting and monitoring. Case studies show how SBCs help financial, government and oil/gas companies reduce costs through SIP trunking while ensuring security, interoperability and quality of service.
The Earth is the third planet from the Sun and the sixth largest planet in the solar system. It is not a perfect sphere, with its equator being over 27km wider than its polar diameter. The Earth has a molten iron core at its center surrounded by a viscous mantle and rigid outer crust. Beneath the crust are convection currents in the mantle that cause the movement of tectonic plates, resulting in earthquakes at their boundaries and new volcanic land at their divergent edges.
Sessie 1 - Van Aha tot Voila - 17 en 19 maart 2015 - Peter Bertels en Jan Bo...researchvlerick
Het belang van creativiteit en innovatie voor organisaties is je wel bekend. Bedrijven die hun positie willen behouden of versterken moeten continu blijven vernieuwen.
Maar hoe zorg je ervoor dat er in jouw organisatie genoeg zuurstof is om de creativiteit van je medewerkers aan te wakkeren? Hoe wordt een geniaal idee ook werkelijkheid? Met andere woorden: hoe loopt de weg tussen het “Aha!-moment” en het “Voila!-moment”?
Gebaseerd op het onderzoek ‘Diagnosetool voor het stroomlijnen van het creativiteitsproces in organisaties: het creëren en stimuleren van een cultuur voor creativiteit’ van Katleen De Stobbeleir zet deze creativiteitsmanagementtool jou en je organisatie alvast op weg ... Peter Bertels en Jan Bormans gidsen je door deze business tool.
This document discusses how fortunate and wealthy people are if they have basic necessities like food, shelter, clothing, money, and health. It notes that having these things means one is richer than 75% of the world and ahead of millions who face dangers like war, imprisonment, torture, or starvation. It concludes by reminding the reader to count their blessings and be thankful for what they have throughout the year.
My entrepreneurial story by Bart van Coppenolleresearchvlerick
This document summarizes the entrepreneurial journey of Bart Van Coppenolle. It details that he grew his company to 800 employees, achieved €100 million in annual sales across 25+ countries, completed 15 acquisitions, took the company public on the NYSE and Brussels exchanges, and ultimately sold the company to Nikon. The document emphasizes that entrepreneurs play an important role in society by helping customers and changing the world for the better through creativity and innovation.
Sessie 5 - Inspiratie-economie: cross industrie innovatie - Ramon Vullingsresearchvlerick
1. The document discusses cross-industry innovation and learning lessons from other sectors to solve business challenges.
2. It recommends asking "What Would x Do?" to consider how other companies address similar problems and what can be learned from them.
3. Cross-industry insights can be drawn from looking at other companies' products, services, processes, strategies, leadership styles, and business models.
La identidad corporativa es la suma de todas las formas en que una organización se representa a sí misma y a sus públicos objetivos. Está compuesta de tres elementos: 1) aplicación interna o identidad, 2) aplicación externa o diseño corporativo e imagen, y 3) comunicación corporativa interna y externa. La gestión de la imagen corporativa es fundamental para diferenciar una empresa en un mercado competitivo y posicionarla mediante la transmisión coherente de sus valores, personalidad y lo que hace de manera innovadora a través de todos sus canales y acciones.
The document outlines 4 actions individuals can take to help the environment: 1) educate others on the importance of the environment and how to save rainforests, 2) restore ecosystems by planting trees where forests were cut down, 3) encourage environmentally friendly living, and 4) establish parks to protect rainforests and wildlife. It also suggests supporting environmentally responsible companies.
Sessie 4: Eenmaal, andermaal, totaal! Herbekijk je business model om totaalop...researchvlerick
Meer en meer bedrijven bieden niet louter producten of diensten aan, maar oplossingen, die verschillende producten, diensten en technologieën op maat integreren. Een bedrijf omvormen tot solution provider is echter niet eenvoudig.
Op basis van onderzoek van Marion Debruyne (Vlerick Business School) ontwikkelde Flanders DC een praktische aanpak die geënt is op het Business Model Canvas van Alexander Osterwalder. Hierin benaderen we elk aspect van je businessmodel vanuit een “solution” denken. Kom deze aanpak samen met ons ontdekken in deze interactieve workshop!
The document discusses ways to save the environment through reducing waste using the 3 R's - reduce, reuse, recycle. It provides tips for reducing packaging and waste, recycling common items like paper, plastic and glass, and reusing products through repair or sharing. Reducing water and energy usage through small changes at home is recommended, such as turning off taps when not in use, taking shorter showers, and only running full loads of laundry and dishes. Public awareness and proper disposal of waste can help curb plastic usage and damage to the environment. Restoring ecosystems, encouraging sustainable living, and establishing protected areas are also discussed as ways to help save rainforests and the planet.
Colección Día 2011 - Astrid A Urban AfrowearUrbanAfrowear
La Unión Europea ha acordado un embargo petrolero contra Rusia en respuesta a la invasión de Ucrania. El embargo prohibirá las importaciones marítimas de petróleo ruso a la UE y pondrá fin a las entregas a través de oleoductos dentro de seis meses. Esta medida forma parte de un sexto paquete de sanciones de la UE destinadas a aumentar la presión económica sobre el gobierno de Putin.
Primera colección - Astrid A Urban AfrowearUrbanAfrowear
La Unión Europea ha acordado un embargo petrolero contra Rusia en respuesta a la invasión de Ucrania. El embargo prohibirá las importaciones marítimas de petróleo ruso a la UE y pondrá fin a las entregas a través de oleoductos dentro de seis meses. Esta medida forma parte de un sexto paquete de sanciones de la UE destinadas a aumentar la presión económica sobre Moscú y privar al Kremlin de fondos para financiar su guerra.
\'Cloud Service Broker\' - service provider transformationSteve Crawford
The document discusses cloud service brokers and the Jamcracker platform. Some key points:
- Cloud service brokers help providers increase revenue by selling new cloud services, increase customer retention through bundling, and expand their distribution networks.
- The Jamcracker platform allows providers to unify disparate cloud services and manage the entire lifecycle through a single console, including provisioning, billing, support and more.
- Case studies show how the Jamcracker platform has helped telcos and other providers build cloud service marketplaces and offer integrated hybrid cloud solutions to enterprises and other customers.
The document describes Alianza's Cloud Voice Platform, a comprehensive cloud-based solution that allows service providers to deliver voice over IP (VoIP) services. Key features include hosting all necessary components in the cloud to reduce costs and risks for service providers. The platform provides carrier-grade reliability and scalability for millions of subscribers. It offers a full suite of features and integrations to enable a range of voice services across any network or device.
Crealog is a media platform provider for customer care and cloud services with over 18 years of experience. It has over 400 clients across industries in more than 30 countries. The presentation highlights Crealog's voice applications, services, and technologies to boost revenue for carriers and VAS providers. It also discusses its open media platform architecture, principles, and voice technologies for speech recognition.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
Application Enablement Services provides APIs, web services, and development tools to enable the integration of communication and business applications. This allows leveraging existing infrastructure to maximize business efficiency. The platform includes connectors, web services, an SDK, and offers both software-only and bundled server solutions. It supports the development of advanced communication applications including call control, media-based, and administrative applications. Future enhancements will include additional APIs, web services, and support for new platforms.
This document provides an overview of the ServiceDesk Plus IT service management software. It summarizes the software's key modules, which include ticketing, knowledge base, asset management, configuration management database (CMDB), and ITIL processes like incident management, problem management, and change management. It also describes features like automation, service catalog, licensing and software metering, reporting, and different editions. The goal of ServiceDesk Plus is to provide an affordable, integrated ITSM solution that can be implemented quickly using out-of-the-box ITIL processes and features.
HP Service Delivery Platform 3.0 Launchgrahamwright
This document discusses HP's Service Delivery Platform (SDP) 3.0 launch. SDP 3.0 focuses on capitalizing on Web 2.0 capabilities to attract more developers, create more flexible services, and better target services to facilitate a two-sided business model. New features in SDP 3.0 include a RESTful gateway, enhanced service enablers, a revenue management module, service orchestration manager, and next generation storefront portal. These new capabilities are designed to make service innovation easier for developers and help monetize assets and partnerships.
HP is working to evolve service delivery platforms (SDPs) to enable service provider transformation. SDPs are evolving to better support the "two-sided business model" through communities enablement, dynamic personalization, and blended services. HP offers a standards-based SDP solution with prepackaged software for secure services exposure and a governance framework for service and policy management across delivery channels. HP is enhancing its SDP with additional enablers like OpenCall for prepaid wireless and communications services.
Keynote-Service Orientation – Why is it good for your businessWSO2
Service orientation provides benefits for businesses by enabling them to move from brittle, hardwired application silos to shared, reusable business and infrastructure components. This eliminates application redundancy and complexity, enabling business agility, innovation and operational excellence. The document discusses service orientation at eBay, where over 300 services have been developed to organize the enterprise as reusable business functions and reduce costs of new features and applications. Challenges of service orientation include technical issues like latency and security as well as ensuring developer adoption and effective governance processes.
Hot Cloud Companies: Tap In Systems - The Problem: Managing Cloud ComplexitiesOpSource
Tap In Cloud Management provides a platform for independent management, deployment, and reporting of cloud resources across multiple cloud vendors. It addresses challenges like compliance with management policies, provisioning cloud resources, monitoring outside of a company's control, allocating resources dynamically, and optimizing usage of multiple cloud services. The solution uses a management server, client applications, and interface modules to automate processes using a control plan editor. This provides benefits like improved revenue through billing integration, reducing skills and resources needed for deploying cloud applications.
This document discusses how System Center Service Manager 2012 can be used with System Center Orchestrator to provide automated IT service fulfillment. Key points include:
- Service Manager enables standardized and automated IT processes through integration with Orchestrator runbooks.
- The Service Manager connector for Orchestrator allows synchronization of runbook definitions and invocation of runbooks from Service Manager workflows.
- The Orchestrator integration pack for Service Manager provides interaction between runbooks and Service Manager objects like the CMDB, work items, and templates.
- Administrators can create service catalog offerings in Service Manager that incorporate Orchestrator runbooks to automate fulfillment of user requests.
This document discusses building a hybrid platform as a service (PaaS). It describes the challenges of hybrid environments including disparate management domains and lack of service integration. It outlines use cases like dynamically provisioning environments and integrating cloud services. Principles for bridging clouds include federation, interoperability, and service orientation. The document proposes a set of platform services including registry, identity, mediation, and service management services. It advocates simplifying complexity with cloud native approaches and a shared middleware to provide a consistent platform across on-premise, private cloud, and public cloud environments. An action plan is to evaluate PaaS offerings and test hybrid use cases.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Openaire Distribution is a manufacturer of VoIP handsets called the Clarity range. They are partnered with major Asian telecom companies and have invested over $600,000 in production. Their Enablement Program offers platforms, delivery services, hardware solutions, and third party services to ensure partners can deploy the Clarity handsets effectively. This includes a hosted IP PBX, SIP trunking, billing platforms, and a rental commissions program.
Impact 2011 2667 - Developing effective services for use in critical business...Brian Petrini
A Business Process Management (BPM) engine is an automated consumer of services. How is this type of consumer different from other consumers such as user interfaces? What additional characteristics does the service need to provide to be fit for use by an automated business process. This lecture builds on the very successful Impact 2008 lecture "Exposing Services People Want to Consume" and examines how the key characteristics of the service consumer affect the requirements of the service provider. This approach is based on of hundreds of implementation years and is taught internally in IBM to our consultants.
WirelessCar is a telematics service provider that operates the Universal Telematics Network (UTN) platform. It offers unbranded telematics services to automakers (OEMs) and other telematics service providers. From a TSP perspective, OSGi introduces standardized interfaces for configuring and deploying applications. However, OSGi-based services will still rely on communication, provisioning, billing and support services, which WirelessCar can provide through integrating OSGi components into its existing UTN platform. Managing quality is not the same as securing high quality. WirelessCar will gain operational experience with OSGi through a field trial in Gothenburg before full implementation.
Rebaca has been providing development and deployment support related to PCRF, AAA Server, SPR, DPI, Policy Server, EMS/NMS (SNMP, TR069), Subscriber Management, Service Provisioning, Assurance and Monitoring and Providing customization services (Mediation, Portal Development). for Tier-1 Operator like Reliance, Maxis, Bakrie,Zain, Optus, Tigo etc.
The key expertise areas are:
Familiarity from Wireless network (GSM/CDMA/LTE) to Wireline Network : DSL, xDSL
Familiarity with AAA Server ,PCRF, SPR, DPI
Familiarity with PCRF Diameter Interfaces : Gx, Gy, Gx+, Sh, Rx, Gz, Ro, S9, Gxx
Interoperability testing with GGSN,PDSN, OCS , DPI Switches , Edge Routers
Policy Server deployment , Customer data Migration and Service activation
Customer Care and Self Care Portal development
SNMP and TR-69 based EMS.
Unlocking the True Benefit of Software Defined Networkingaccenture
Accenture has the industry expertise, digital insight, technology experience, ecosystem partners and end-to-end solutions to help build your next-generation network.
2. What is Shango?
Shango’s Core Technology delivers…
• ‘Cloudification’ or Cloud Enablement of legacy telco
services and processes
• Extension to new services
• Acceleration of on-boarding customers
3. Today’s Service Providers
Problem Statement
SERIVICE
PROVIDERS
3RD PARTY CHANNELS ENTERPRISES
Legacy Processes to
TECHNOLOGIES Orchestrate and
Manage Services Wide set of channels Disparate and large
to market with scale set of unique
Large set of services (create, provision, bill,
varying skill levels, customers
coming from multiple service, communicate,
product portfolios and
external and internal repeat)
customer sets
vendors
Manual/Swivel Chair Provisioning and Service Orchestration
100’s of Demanding
Suppliers (new Lack of Channel
Complex, Often Independence Customers
and old) Manual
Processes
4. Cloudification Extension Acceleration
of Legacy Network to New Services with Templated
Services & Systems Processes
• Implement Shango’s • Quickly and easily • Automate additional
Translational API on-board new cloud business processes;
based services expose channel &
customers
Internal process efficiency and Partner enablement
Shango Wholesale Telco Services
6. Cloud Enablement
Cloudification of legacy services and processes
Why Cloudify?
• Providers need an authoritative solution for
their disparate systems and business rules
How we’re doing it:
• By creating standardized data and workflow
models that are platform independent
7. Complex reality with Legacy
Wholesale Telco and Database Services
Service Provider
Partners/Customers
CRM Billing Other
Platform Platform Platforms
Back office
Custom integration to each low-level API
ENUM WIRELESS
Telco Database TERM
Services DID/ORIG
DNS
LNP TERM
CSR Telco BILLING
E911
Marketplace
TERM
SMS
TERM
8. Integrate Once with Shango…
Service Provider
Partners/Customers
CRM Billing Other
Platform Platform Platforms
Back office
Centralized Management Interface and User Profile Manager
Translational API
Telco Database Telco
Services Marketplace
9. Cloudify Legacy Systems
Standardized
Service Provider
Applications
Partners/Customers
CRM Billing Other
• Number Porting Platform Platform Platforms
• DID Rate Management
• Phone Number Activation Back office
• TN Management
Centralized Management Interface and User Profile Manager
Translational API
Telco Database Telco
Services Marketplace
11. Extension to new services and
processes
Why Extend?
• Customers want simplified and easily
delivered new service offerings.
How we’re doing it:
• By creating a marketplace and ecosystem of
integrated services available in Shango.
12. Extension to new services and
processes
Shango is pre-integrating to Key Platforms:
– Class 4 and 5 Softwitches: Broadworks,
MetaSwitch, Sonus, Sansay, NetSapiens, and more
– LNP Service Order Admin: Integration to NPAC
and CSR/LSR Gateway for number portability
– Billing: Integrate with your Telco Billing provider
or utilize Shango’s Pre-integrated Telco Billing
13. Leverage Shango to Onboard & Manage 3rd Party Platforms
and Services
Service Provider
Partners/Customers
CRM Billing Other
Platform Platform Platforms
Back office
Centralized Management Interface and User Profile Manager
Translational API
•Telco Database Services Shango
Hosted Security/ Mobile/
• Telco Marketplace Hosted
PBX Storage Web Starter Apps
14. Leverage Shango to Onboard & Manage 3rd Party Platforms
and Services
Service Provider
Partners/Customers
CRM Billing Other
Platform Platform Platforms
Back office
Centralized Management Interface and User Profile Manager
Translational API
•Telco Database Services Service Delivery
• Telco Marketplace Platforms
15. Leverage Shango to Onboard & Manage 3rd Party Platforms
and Services
Standardized
Service Provider
Applications
Partners/Customers
CRM Billing Other
• Flow through provisioning Platform Platform Platforms
• User migration between
platforms
Back office
• Ticketing
• Hosted PBX
• Billing
Centralized Management Interface and User Profile Manager
Translational API
•Telco Database Services Service Delivery
• Telco Marketplace Platforms
17. Acceleration of on-boarding of
customers
Acceleration of on-boarding of customers
Why Accelerate?
• Quicker revenue, faster service, happier
customers!
How we’re doing it:
• By creating standardized customer templates
for provisioning, migration, integration, and
deployment
18. Process Automation Templates
Service Provider Partners/Customers
CRM Billing Other
Platform Platform Platforms
Back office
Custom Process Templates Standard Process Templates
Centralized Management Interface and User Profile Manager
Translational API
•Telco Database Services Service Delivery
• Telco Marketplace Platforms
19. Process Automation Templates
Standardized
Applications
Service Provider Partners/Customers
• Reseller provisioning CRM Billing Other
interface
• End-user self-management
Platform Platform Platforms
• Role Based provisioning
Back office
Custom Process Templates Standard Process Templates
Centralized Management Interface and User Profile Manager
Translational API
•Telco Database Services Service Delivery
• Telco Marketplace Platforms
20. SHANGO PRODUCT OFFERINGS
Cloudify Extend Accelerate
Telco 3rd Party Shango Automated
Telco
Market Service Hosted Process
Wholesale Database
place Delivery Telco Apps Templates
Telco Services
Services Platforms
Services
Shango API And PLATFORM
Access & Manage
21. Choices for Service Providers…
OSS/BSS Vendors Provisioning White Label Cloud Platforms as
Systems Vendors Vendors with Telco a Service
Shango Shango Shango Shango
Advantage: Advantage: Advantage: Advantage:
Only cloud based Only cloud based that • High-scale and • Platforms Only:
offer that also: also: very low costs Massive
• Provides telco or • Platform/carrier seats and customization
BYO with agnostic services and Integration
standardized UI • Enables • Enable any third necessary
for both standardized party service or
• Is Softswitch process across all platform in
agnostic platforms addition to your
• Is multi-tenanted • Is multi-tenanted own
22. Shango’s Unique Value Proposition
Fully Cloud-Based Services Activation & Orchestration Platform
that enables service providers to access and manage:
• Legacy database or telco services
• 3rd Party Service Delivery Platforms
And/or Leverage
Shango hosted applications and telco services
----
Use our services, bring your own – or both.
Either way, Access & Management processes are
standardized to accelerate your Business!