Are you asking the right questions before you jump into training delivery mode? These 20 questions help you define what the real problem is and if training is the actual solution.

1. 20 questions you should
ask before talking about
learning objectives.
@jeffkortenbosch

3. Live discussion:
Ask your question!

4. “Training is rarely the
solution for a problem!”

5. 40% of requests are canceled.
40% more relevant formal training
20% real performance solutions

6. 1. What is the problem you
are trying to address??

7. 2. What is the business
reason for this request?

8. 3. Do you have an idea for a
solution in mind already?

9. 4. Who are the stakeholders
and what are their roles?
Responsible, Accountable, Contributing, Informed

10. 5. Have you done a root cause
analysis for this problem?
What is the result?

11. 6. What is the impact on
the organisation if we
do nothing?

12. 7. What does success
look like?

13. 8. How can we measure the
impact of the solution?
(with existing means)

14. 9. Are there existing
/immediate issues and/or
behaviors that need
addressing?

15. 10. What areas affect the
desired outcome?
(Ability, Motivation, Organisational barriers …)

16. Knowledge Skills
Motivation Organisational
barriers

17. Knowledge Skills
Motivation Organisational
barriers

18. 11. What are risks/challenges
we need to consider?

19. 12. What is the desired
timeline and why?

20. 13. Is there a budget (range)
known?

21. 14. What does the target
audience look like?
How many? Different roles? Starters or existing employees? Access to
digital means? Mandatory? Translation? When would they take this
training? Whhere would they look for additional info and support?
Cultural aspecs?

22. 15. Are other groups affected
by this problem?

23. 16.Which employees (5) can
we talk to that experience/
are impacted by the
problem?

24. 17. What materials are
available already
and where?
Are they being used? What works and what does not (proven)?
Reusable? Scalable?

25. 18. Which technical
requirements and
limitations do we need to
take into account?

26. 19. Which means are available
for implementation?
How do we reach the target audience? + resources: time, people, budget

27. 20. Is there anything relevant
to this project I should
know that I haven’t asked
about?

28. #BusinessCase.

29. Thank you!
https://www.linkedin.com/in/kortenbosch
https://twitter.com/jeffkortenbosch
http://www.seriouslearning.nl