In this presentation Gregory A. Green talks about the uses of predictive analytics at Google, and the rewards and benefits they are able to draw from using them. In partnership with using them with the their isight tools, Google are able to be more specific in their aims and work on developing trusted platforms.
Predictive Analytics and the Value of Trust, Google
1. Google Confidential and Proprietary 11
Predictive Analytics
and the Value of Trust
Gregory A. Green, Ph.D.
Data Scientist
greggreen@google.com
2. Google Confidential and Proprietary 22
Farmville
30M people using it every day;
an est. 800K virtual tractors sold
daily at $3.33 each
ebay
Selling $6B via mobile
in 2010
YouTube views
Lady Gaga 1.5B video views
iPhone App store
5B apps downloaded
Red Cross
20% ($23M) of donations for
Haiti in first week made via text
message
Amazon
180 Kindle books sold for every
100 hardcovers
Consumer Transformation: Last Year!
3. Google Confidential and Proprietary 33
Games
More social, more mobile,
more real-time
Commerce
Showrooming, crowdsourci
ng
Video
Another year, more fever…
Mobile
Payments, Social, Local
Charitable Giving
Speed, Reach, Scale, Lowe
r Cost
Tablet
Double growth anyone?
Second screen
Consumer Transformation: 2012
4. Google Confidential and Proprietary 44
A Few Statistics
100B Searches Monthly
Over 30 Trillion URLs – vs. 1T in 2008
Google Power Searching Course
155,000 signups. (07/10/12)
16% of searches every day are new
Over 400 million Google users have
upgraded to Google+ & 150M are 30 day
actives, 50% sign in daily to Google
Daily active Google+ users spend 12
min/day on the stream, up from 9 minutes
just 3 months ago
800M people are watching 4B hours a
month on YouTube
Over 72 hrs of video uploaded every
minute and doubling year-over-year
More video uploaded to YouTube in a day
than all 3 major US networks broadcast in
the last 3 years
Over 500 million Android-powered
devices activated
More than 1.3 million Android devices are
activated each day
More than 25 billion apps have been
downloaded from Google Play
5. Google Confidential and Proprietary 55
Insight Tools at Google
Brand Affiliations
Competitor Insights
Annual “What the
World Searched” Guide
Social Chatter
Peer-to-Peer Learning
Search Trends
Competitor Comparisons
Owned Media Learning 2nd Screen Trending
Engagement Insights
Web Influence In
Consumer Path To Purchase
Digital Aggregator/
Statistics for a Brand
Custom Consumer Research
Collection of
Custom Mobile Insights
6. Google Confidential and Proprietary 66
Digital Prediction of Consumer Intentions
Perception Tracker
Social Trends
Intentions and Actions
Fads/Fashions
Culture
7. Google Confidential and Proprietary 77
Fragmenting Media Marketplace
Today1950 1980
Cable TV
Personal Computer
Video Games
DVR
Satellite TV
3D TV
Online Radio
Online TV
Blogs
Podcasts
Blogs
Portals
Ad Networks
MMORP Games
Instant Messengers
Social Networks
Mobile Gaming
Mobile Video
Mobile Computers
Email
Search
eBooks
Digital Billboards
Newspapers
Broadcast TV
Magazines
Broadcast Radio
Billboards
Movies
Media Timeline
Newspapers
Broadcast TV
Magazines
Broadcast Radio
Billboards
Movies
Cable TV
Personal Computer
Video Games
Newspapers
Broadcast TV
Magazines
Broadcast Radio
Billboards
Movies
The challenge with the
exponential data exhaust.
8. Google Confidential and Proprietary 88
Predictive Analytics: Beyond 2012
101101010001
01001010101
010110101010
10110
101101010001
01001010101
010110101010
10110
101101010001
01001010101
010110101010
10110
Data Exhaust
Scale
& Tools
Trust
Time
Decision makers
Application
Data
Reporting
Analytics
Predictive
9. Google Confidential and Proprietary 99
Value of Trust in Data Science
Predictive benchmark
Precision forecasting
Comparative benchmark
Performance evaluation
Transparency - fluid, easy, served
Information access - technically transparent
to value creation
to action
Insights
Trust
Pace Fragmentation Engagement Innovations Globality
10. Google Confidential and Proprietary 1010
Video Mobile Search Display
Awareness Consideration Evaluation Purchase Advocacy
Consumer
Fueled by overwhelming options and content
11. Google Confidential and Proprietary 1111
Operational
Efficiencies
Marketing
Performance
Better
Decisions
Developing Trusted Platforms
12. Google Confidential and Proprietary 1212
Eliminating Loss Drives Performance
Integration yields… more effective campaigns
Each data transfer results in lost reach
Ad
Exchange
100%
DSP
100%
Ad Serving
(Buy Side)
100%
100%100%
13. Google Confidential and Proprietary 1313
Integration… better decisions
$
$
Cross-channel campaign management
3
2 Single attribution model
1 More holistic view
of your audience
Streamlined operations and unified reporting gives you more time
and insight to make better decisions
14. Google Confidential and Proprietary 1414
Stimulus Zero Moment
of Truth
First Moment
of Truth (Shelf)
Second Moment
of Truth (Experience)
Which influence other moments
Consumer Trust Building
The consumer journey in today’s digital world has radically changed
15. Google Confidential and Proprietary 1515
All Moments Impact The Purchase Decision
Explosion of Uses and Reliance
Among over 5,000 consumers surveyed:
Source: Google, Zero Moment of Truth, When you were considering purchasing [PRODUCT], what sources of information did you seek
out to help with your decision? Base: 5,003
influenced by
stimulus
76%
influenced by
ZMOT
84%
influenced by
FMOT
77%
influenced by
SMOT
59%
16. Google Confidential and Proprietary 1616
Trust Builders in Data and Analytics Science
Black Box
Fragmentation
Isolation
Independent Variables
Swamped with Disparate Data
Overwhelmed with Metrics
Rearview Analytics
What Happened??
Clear Box, Transparency
Integration
Connectedness
Interdependence
Exploration
Highlights, Alerts, Focused
Trusted Predictive
Action to Accelerate Growth
Building trust is a critical to shift budgets to
digital channels
23. Google Confidential and Proprietary 2323
Oh yeah… it’s all about content
• YOUTUBE VIDEO
• Hint: You are about to see the first
video that could hit 1 billion views
• Any guesses?
• Any predictions on how many we’ll
see next year?
• Been to one of your kid’s proms
lately?
25. Google Confidential and Proprietary 2525
Predictive Analytics and The Latest Content
“A stream of
information has been
making it's way over.
I've realized that
there's more to this
world than we can
truly see. I have
many questions, but
one keeps coming
up: What is the
Niantic Project?”
http://www.google.com/+NianticProject Facebook: ht
ook.com/NianticProject Twitter: http://www.twitter.com
t
26. Google Confidential and Proprietary 2626
Predictive Analytics and The Latest Content
“Niantic is trying to solve some of the problems created by smartphones, namely, that
they divide us, divert us from reality, and make us inattentive. A powerful mobile
computer, Hanke says, should connect us to the real world and all the context that’s
there. Google’s own Project Glass is already attempting to do so-called augmented
reality, in which camera, location and processing power combine to annotate the world
around us with extra data and images.
It’s all about “seeing with new eyes,” says Hanke. Niantic Labs, after all, takes its name
from a 120-foot sailing ship that arrived in San Francisco 160 years ago for the Gold
Rush. But the Niantic never returned home. It was one of hundreds of ships
abandoned–rigging, furnishings and all–by its crew for the gold fields and sunk into the
earth as foundation for a waterfront hotel. A giant sailing ship buried beneath the
inattentive thrum of high-tech SF–it’s an all-too-perfect metaphor for a team of people
using tech to unearth hidden context.
In September Niantic came out with its first product, a free Android app called Field
Trip. It immediately won pretty good reviews. Field Trip pulls up interesting facts and
context about the sights and places around you from a myriad of editorial sources
including Zagat, Architizer, Eater/Curbd, Atlas Obscura, Arcadia Publishing’s thousands
of hyperlocal guides, Vayable and Daily Secret. It runs continuously in the
background, pushing info cards even in front of a phone’s lock screen, but it’s
supposedly smart about how it uses a phone’s battery so it doesn’t drain the device.”
Source: Forbes, 11/8/2012 http://www.forbes.com/sites/bruceupbin/2012/11/08/the-niantic-project-what-is-google-up-to/
Predictive Analytics Innovation Conference Notes:How many of you are Analytics Professionals? How many consider yourselves Data Scientists? Analytics Scientists? How many Depend on Analytics and Data for Decisions?In recent years it has become clear that my number one asset is not data, analytics, great software or my passion for analytics – although all of those help…It is the trust of my colleagues, clients, management – and when we have that trust things accelerate – they grow faster and decisions that matter at scale are possible With trust – things take-off. Without it, things move at a glacial pace.
Last year we focused on 6 major trends I thought were hot in the market – and worth a little reflection…Are they still hot?
When I joined Google a few years back – the first thing I noticed was that the scale of opportunities and the internet impact was much bigger than I could imagine – every idea has possibilities that continue to amaze meThe web is growing very rapidly – 30 Trillion vs 1 Trillion URLs from a few years back. 72 hours of Video uploaded every minute to YouTube and doubling every year. 500 million Android devices activated – imagine a world with a super computer in the hands of over a billion people – it is almost here.Here is a tidbit you may not have known – try Google Power Searching…I watched David Kennedy last night show how any kid can be an advanced archeologist using Google Earth to ID old civilizations and abandoned cities in Egypt and Saudi Arabia – 400 Meters at a time looking down from a low flying aircraft. Archeology made a major advance with Baloons and cameras – imaging what is happening in that discipline now with Google earth.Amazing opportunities to explore our world, access to information and more at the fingertips of all of us – no special degrees required.
Interested in consumer behavior? – specifically related to brands of advertisers. Tools like Google trends, the consumer barometer, research studies all provide indicators and signals to what is hot, growing, exploding.These tools are available to Agencies and advertisers to help them navigate the changing consumer dynamics
The digital world has offered a promise – we have high expectations:Consumers are sharing their likes/dislikes or products, brands, politics, religion, everythingSocial trends are evident in early stages – opportunities to catch the wave early, Cultural shifts and more – so as an Analytics Scientist – I feel like a kid in a candy store – eyes bulging, not really knowing where to start…And in my field, things are coming fast and furious with management, clients, and colleagues expecting us to know how to use all the data available to predict… to forecast, and to capture opportunity.But – with all this data, and with all the predictions and forecasting going on, there are some disruptions that are getting in the way –
In the space I work every day – while there is a lot of data – the fragmentation continues at an exponential pace.Media outlets and options are numerous – times the number of devices as options to consume.This sets the stage for questions to the Scientist that are difficult to answer and trust in the numbers we can produce is strained…The primary disrupting factors are FragmentationThe Pace of Change – Note that when I pulled up the deck from just one year back, I was not certain whether the new trends surfacing then were still valid – and if so how much they had morphed. If you are a big box retailer the mobile phone in a short time is an obvious example – it is not just voice and text.And Innovation – new things can get big at a scale unprecedented in 60 days – more about that in a moment
So what was our approach – how many times have you seen a pyramid like this – well – I have used a pyramid in over 100 presentations in the past 10 years – so be patient with me.Take Media Mix Modeling for a moment to make this real: Some great work is going on our there – I spoke with Wes Nichols last night about this talk and I feel he is making great strides to address exactly these issues.The data exhaust of all the fragmentation needs a place to go – and it needs to be integrated and accessibleDue to the Pace issue – it can not be 2 years of history and analytics that takes 6 months to crank through – the timing needs to be live and real time…The Decision makers are sometime new to this game – used to annual planning rather than mid campaign media mix adjustments based on viral and consumer uptakeThe applications have the same names but have fundamentally changed – I used to see graphs of media mix effects with 5 colors and bands showing the interactions between 5 major channels – no moreA new wave of trust building is needed for Decision Makers to act – so my Pyramid has to be infused with trust to get from a frozen state to the dynamic action and real-time decision making needed
Here is a platform being built for our agencies that follows this model – and is designed to build trust and work up the pyramid as in the examples we just discussed.This is the DoubleClick Digital Markting PlatformThe consumer moves through the purchase funnel – in a non-linear way across channels and devices.
The platform underlying this challenge has three goalsEasy to use and operate Drive performanceLead to high impact decision making
How it builds more trust – is in the details.Through integration we have less data loss – so an audience on one tool and in one area flows through without match loss – and without error In the world of Digital over the past few years – with the fragmentation of systems that specialize in a single channel, single function – the ability to match them up without data loss, time delays or otherwise performance loss was not present.With the DDM Platform – this is resolved.
This results in audience buying opportunity for communication across channelsAttrribution of results that is clear and transparent without duplication And the ability to manage marketing again across channels and devices seemlessly.