Shannon Whaley has over 10 years of experience in administrative, customer service, and management roles. Her most recent experience was as an AdRoll Optimization Specialist where she worked with over 300 clients on a quarterly basis to optimize their retargeting campaigns, introduce new products, and ensure clients met metrics and best practices. She excelled at mentoring new hires and met or exceeded her required quotas. Prior to that, she held roles such as a Medicare representative, employment recruiter, and Intel sales representative where she assisted customers, solved problems, met quotas, and was promoted for her performance.

1. SHANNON C WHALEY
801-452-5322
OGDEN, UT 84401
shannonw.8505@gmail.com
Career Summary
Multi-faceted, efficient & reliable administrative professional with 10+ years of Administrative Field,
Customer Service, Management, assisted in improving internal operations for small businesses.
Employment:
11-2014/8-2016
MarketStar/AdRoll
2575 Washington Blvd. Ogden, UT84401
AdRoll On-Boarding Inside Sells
*SoughtWebsitesfollowingover20kpolicies,explainedAdRoll toraise Websites’Revenue
*Managed CurrentClientsandassistedhighlyintelligentTechnical AdSpace,Re-targeting
*AssistedClientswithcoding
*PlacedcodingforClientsbyscreensharing
*AssistedClientswithAdvertisementtobe displayedtotheircurrentonlinetraffic
*Mentorednew hiresonthe Product andSellstechnics
* Onaverage I metabove the required100% monthlyquota
*Account Managementwiththe Clientsaccounts
*One of manyTop performingSalesRepresentative
AdRoll’s Optimization Specialist (Promoted)
*Workeda bookof 300+ current runningClientsquarterly
*Mentorednewpromotedadditionstothe Team
*Workedmore thoroughlywithcodingforthe clients
*CloselymanagedcurrentClientstobe sure theywere alwaysusingbestpractices
*Successfully endedeachQuarterrequiredQuarterlyQuotaof 100% or above
*Prioritize andorganize the 300+ Clientsandavoidanytostop runningtheirRe-targetingCampaigns
*First tointroduce newAdRoll productsandhelpOptimizedanyadjustmentsmade toaccount
*Responsibleforthe Clients’accounttorun appropriately, SuccessfulCustomerSatisfaction
*Meet dailycompanymetrics- 100%Performance
*Gainedexpertiseonmultiple channelsandprograms, attentivetodetail witheachClient,completed
projectsandClients’requestinaquickmanner
*AssistedManagerwithstructuringanew program to the company
*Managed an IntentBasedAlgorithm

2. 8-2013/1-2013 (Temporary Position for Medicare Sign Up)
Connextion Point:
1843 W 4000S Roy, UT 84067
Seasonal Medicare Rep.
*Inboundcallsto assistapplicantswiththeirMedicare decisions
*Completed2Weektrainingwithoutanyerrors
*AssistedmanagerswithNewHires
*ExcellentCustomerService
*Assuringthe customerfullyunderstoodall of theiroptions andchose the bestfitforthem
*AssistedManagers’andCo-Workers’whencalminganupsetCustomer
8/2012- 5/2013 Ogden, UT
Intelligent Employment Solutions
Recruiter Assistant
* Screenprospectiveemployeesfor client
* Assigndutiestotemporaryworkersforselectedclients
* Match employee toclientjoborder
* Certifiedinconducting5panel urinalysis
* TrainedinCOATSand Peoplenetfordataentry
* Recruitandinterview prospective temporaryemployees
* Problemsolve withemployeestoresolve issuesbefore needingSupervisor
* VerifyemploymentinformationforDWS
* Manage office inRecruiter'sabsence
Placement Manager/ Recruiter (Promoted)
*Managed OgdenBranch office
*Managed work schedule forinternal employeesaswell asfieldemployees
*Responsibleforoffice operationsandproductivity
*Knowledge of all employmentlaws(I-9,worker’scompensation,discrimination, etc.)
*SolvedproblemsforClients,FieldEmployees,andInternal Employees
*Pointof contact forall of our OgdenClients
*Responsibletoopenandclose ouroffice
*Responsibletoreportandmanage any workmen’scompensationclaims
*Maintainedcommunicationandgoodrelationshipwithclients
*Met needsof all clientsandemployees
*Responsibletorecruitappropriate employeesforourclients

3. 6/2007-1/2009 Ogden, UT
Marketstar
*Receptionist/ Data Entry
* Answered multi-line directing phone calls to correct personnel
* Managed front lobby distributing faxes
* Performed data entry, filing, assisted administrators with company projects
* Strong communication and professionalism skills used daily
* Promoted from receptionist to Intel sales
*Verify employment
*Assists Executives
Intel Sales Rep. (Promoted)
*Conducted Intel Hardware for South East U.S. States
*Communicated between distributors and resellers for Intel
*Daily Intel product education
*Working closely with a team of five to meet daily, weekly, monthly quotas
*Kept close communications on a personal/professional level with Clients
*Assisted Resellers to purchase correct product
*Multi-tasking between phone, product searching and negotiating to insure our resellers and distributers for
Intel were satisfied with completing a sale
*Defused any unsatisfied resellers
*Receptionist/ Data Entry
* Answered multi-line directing phone calls to correct personnel
* Managed front lobby distributing faxes
* Performed data entry, filing, assisted administrators with company projects
* Strong communication and professionalism skills used daily
* Promoted from receptionist to Intel sales
*Verify employment
*Assists Executives
Education
Eagle Gate College
5-2009/1-2012 Layton, UT
Paralegal Studies
Fremont High School
Graduated: 7/2003 Ogden, UT
High School Diploma

4. Skills / Equipment:
Technical Sells Management
Finding Defects in Coding Account Management
Quota Baring Successfully Training
Knowledge of Multiple Internet Channels
Ability to create Ads for Websites
Ability to help websites have their Ads shown with an Intent Base Technology
Attention to Detail Keyboarding
Computer Literate Legal Terminology
Project Management Contract Negotiation
Microsoft Word Critical Thinking
Multi-Line Telephone Problem Solving
Teamwork Customer Service
Organization Ten Key
EXCEL Presentations
Time Management Internet Navigation
Print Shop
Additional Accomplishments:
Certified to Conduct 5 Panel UA
Employment Recruiting
Computer College Course Completed
Business Administrative Course Completed
Customer Service Trained
Trained on Present Employer’s Computer Systems
Certified on many Computer Channels and Software from AdRoll