CCMG After Forever Conference Day 2, Solutions Stream 16:00 - Contact Centre Evolved – Proactive Engagement
and Software as a Service (SaaS) Luke Behrmann
Six CPG technology trends enable digital enterpriseaccenture
Explore the next wave of digital technology disruptors and enablers that CPG industry leaders need to act on in the next three to five years as they continue the journey to becoming digital enterprises.
Top technology trends that are disrupting CPG as we know it. Sharpen your digital edge with the help of our recommendations. Read full report on http://www.accenture.com/consumergoods.
Given the competitive advantages of IT, banks’ investment in technology has always been strong. IT has also played a central role in less fortunate times. Since the global financial crisis, compliance with regulatory reforms has depended on introducing new trade and risk reporting systems.
Banks have been poorly positioned to respond to regulatory changes. Organizations have been forced to build new reporting systems on top of legacy architecture, compounding IT complexity and cost. Now, by combining new advances in cloud technology with emerging best practices in legacy decommissioning, banks could shrink their costs and create space for digital innovation.
Customers Think About Money Differently today. Banks Must, Too.accenture
By acknowledging different “money mindsets” of today’s customers, banks can begin to revitalize their relationships and build the capabilities needed to thrive in the years ahead.
Accenture has built the first-of-its-kind healthcare cloud-based platform. Here is some of the key findings from the Avalon case study on helping payers reduce unnecessary lab spend
while maintaining quality care.
Five Steps to Digital Success in the Insurance Sectoraccenture
With global average investments in digital technologies of around US$45 million per company in the last three years, the insurance industry is lagging other industries, both in its level of digitalization and in its ability to realize financial returns on its digital investments.
Accenture cross-industry research identified a significant gap between those insurance companies with strong digital and financial performance and those that were digitally savvy but had failed to achieve the anticipated financial rewards.
Since digital technologies lie at the heart of insurance’s future growth potential, insurance leaders must make sure their digital investments multiply value creation.
Digital ecosystems will be the next big wave of enterprise disruption. Traditional boundaries between industry verticals are fading. The result? Unexpected newcomers are creating market power shifts.
Six CPG technology trends enable digital enterpriseaccenture
Explore the next wave of digital technology disruptors and enablers that CPG industry leaders need to act on in the next three to five years as they continue the journey to becoming digital enterprises.
Top technology trends that are disrupting CPG as we know it. Sharpen your digital edge with the help of our recommendations. Read full report on http://www.accenture.com/consumergoods.
Given the competitive advantages of IT, banks’ investment in technology has always been strong. IT has also played a central role in less fortunate times. Since the global financial crisis, compliance with regulatory reforms has depended on introducing new trade and risk reporting systems.
Banks have been poorly positioned to respond to regulatory changes. Organizations have been forced to build new reporting systems on top of legacy architecture, compounding IT complexity and cost. Now, by combining new advances in cloud technology with emerging best practices in legacy decommissioning, banks could shrink their costs and create space for digital innovation.
Customers Think About Money Differently today. Banks Must, Too.accenture
By acknowledging different “money mindsets” of today’s customers, banks can begin to revitalize their relationships and build the capabilities needed to thrive in the years ahead.
Accenture has built the first-of-its-kind healthcare cloud-based platform. Here is some of the key findings from the Avalon case study on helping payers reduce unnecessary lab spend
while maintaining quality care.
Five Steps to Digital Success in the Insurance Sectoraccenture
With global average investments in digital technologies of around US$45 million per company in the last three years, the insurance industry is lagging other industries, both in its level of digitalization and in its ability to realize financial returns on its digital investments.
Accenture cross-industry research identified a significant gap between those insurance companies with strong digital and financial performance and those that were digitally savvy but had failed to achieve the anticipated financial rewards.
Since digital technologies lie at the heart of insurance’s future growth potential, insurance leaders must make sure their digital investments multiply value creation.
Digital ecosystems will be the next big wave of enterprise disruption. Traditional boundaries between industry verticals are fading. The result? Unexpected newcomers are creating market power shifts.
Building Digital Trust: The role of data ethics in the digital ageAccenture Technology
Data is the biggest risk that is unaccounted for by businesses today. In the past, the scope for digital risk was limited to cybersecurity threats but leading organizations must now also recognize risks from lackluster ethical data practices. Mitigating these internal threats is critical for every player in the digital economy, and cannot be addressed with strong cybersecurity alone.
In a hyper-competitive environment, with tight margins and increasing regulatory and environmental pressures, airlines have for many years looked to technology to deliver greater operational efficiency. Accenture’s Technology Vision for Airlines reveals five technology trends that will help airlines plot their course through digital disruption.
New Business Opportunities for Utility Distribution Companies in an Expanded ...accenture
The current traditional business model for distribution utilities must change. While several models are available, the distribution platform optimizer is the business model that Accenture believes will come to dominate over time. Find out why and what opportunities there are for the future of utility distribution.
Accenture Technology Vision for Oracle 2014accenture
From digitally disrupted to digital disruptor: Applying the Accenture and Oracle lens to the six technology trends shaping the business landscape in 2014.
Just- in- time or JIT in capacity management solution is a technique that provides advantageous tangible benefits which can solve the problem of expanding the capacity with its flexibility and tenacity. Many telecom service providers look forward to improve capacity management, which enables better use of the existing resources in addition to plan and upgrade speed where they are most required to improve service quality and user satisfaction.
Scopri Interactive Boutique, la piattaforma eCommerce omnichannel “as a service” per i brand del lusso e della moda, fondata sull’innovativo approccio Experience Driven.
Are you ready to realize the strategic value of a carve-out? Too often, companies consider carve-outs only when they feel a part of the business has become too weak or troubled to keep. The result: They miss opportunities to create significant value, actively destroy value, or both. More companies need to recognize that carve-outs are a key strategy to enhance competitiveness by building a portfolio that’s more sharply focused on the most promising markets and customers.
Learn more about Carve-outs: http://bit.ly/1teoIjB
Digital Transformation through Product and Service Innovation - Session Spons...Amazon Web Services
Today large enterprises are under pressure to innovate faster than ever, drive down costs, and deliver increased value to their organisations through more responsive and flexible IT. Organisations that are shifting to a data-driven, insight-powered culture will be in the best position to defend, differentiate and disrupt in their respective industries, potentially expanding their business with new products and revenue sources. Learn how some leading companies are leveraging data – from IoT sources, social sources, enterprise, partners, competitors, and consumers – to unlock new sources of insight.
Speaker: Amit Bansal, Digital Delivery & Analytics Lead, APAC, Accenture
Deep dive into the Trend 1 of the Technology Vision 2015 - the Internet of Me - and discover how new frontiers of personalization centered on the individual open up as everyday objects and experiences become digitized.
Mind the Gap – Can your Digital Operating Model Support your Digital Strategy?accenture
Young, fast and agile digital disruptors are increasingly posing competitive threats to incumbents. Many legacy companies have responded to these threats by creating a forward-looking digital business strategy.
The problem they often encounter, however, is that the weight of an old, out-of-date operating model is a drag on the new strategy.
In this PoV, we detail the elements of an effective digital operating model. Such a model—or models—is critical to executing digital business strategies successfully, overcoming disruption and creating value.
What is employee engagement? Is employee engagement just about satisfying your employees?
Satisfaction is about; doing my job, making me successful and personal commitment.
Engagement is about; doing my job above and beyond, making me AND the company successful and mutual commitment.
It's about the mutual commitment between the company and the employee.
Employee engagement can also be defined as; unlocking employee potential to drive high performance, resulting in the capture of discretionary effort.
Discretionary effort "is above and beyond effort people could give if the wanted to."
Engagement is about capturing your employees' heads and their hearts resulting in discretionary effort which is the magic dust leading to super duper business results!
Highly engaged employees are 480% more committed to helping the company succeed.
Highly engaged employees are 250% more likely to recommend improvements.
Highly engaged employees are 370% more likely to recommend their company as an employer.
Employees with lower engagement are 4 times more likely to leave their jobs than those who are highly engaged.
Disengaged managers are 3x more likely to have disengaged employees.
Bad managers are creating active disengagement costing the U.S. alone an estimated $450 billion annually.
35% of US workers said they'd willingly forgo a substantial pay raise to see their direct supervisor FIRED!
7 out of 10 employees are disengaged or actively disengaged.
Imagine if on your crew; 3 were busting their butts, 5 were looking at the scenery, and 2 were trying to sink the boat. 30% Engaged, 52% Disengaged, 18% Actively Disengaged; this is your company according to 2013 research.
But there is HOPE!
Leaders are starting to attention.
What's the #1 way to boost engagement? *Trust in Management!
Top Ways for leaders to build trust? 1. Care About Employees. 2. Have Integrity. 3. Demonstrate Competence.
Engaged employers focus on Purpose and Value; "It's no longer just what you do, it's why you do it", they outperform competitors x6.
Engagement levels double with the employers whose employees are proud of the contributions their organization has made to the community.
Engaged employees encourage the virtual workforce. Engaged employees encourage creativity. Yet only 2% of 44-year-olds are creative while 98% of 5-year-olds care creative; what can we learn from this? Engaged employers encourage empowerment and innovation (not policies and procedures). Engaged employers use cool technology, technology fuels Generation Y. By 2015; there will be more Gen Y in the workforce than Boomers and by 2020; Gen Y will represent over 50% of the workforce.
This slideshare was created by Scorebuddy based on a video created by the Employee Engagement group. Scorebuddy enables contact centres to improve employee engagement through real-time feedback on quality scores. Visit scorebuddy.co.uk for more information and a free 30-day trial.
Funergizers - Boost Morale and Employee Engagement Call CentresFunergizers
Funergizers explores the impacts, costs and reasons for poor staff engagement in customer contact centres. This slide show also provides 4 practical things team leaders can focus on to help create more engagement within your customer contact centre.
http://www.funergizers.com
Building Digital Trust: The role of data ethics in the digital ageAccenture Technology
Data is the biggest risk that is unaccounted for by businesses today. In the past, the scope for digital risk was limited to cybersecurity threats but leading organizations must now also recognize risks from lackluster ethical data practices. Mitigating these internal threats is critical for every player in the digital economy, and cannot be addressed with strong cybersecurity alone.
In a hyper-competitive environment, with tight margins and increasing regulatory and environmental pressures, airlines have for many years looked to technology to deliver greater operational efficiency. Accenture’s Technology Vision for Airlines reveals five technology trends that will help airlines plot their course through digital disruption.
New Business Opportunities for Utility Distribution Companies in an Expanded ...accenture
The current traditional business model for distribution utilities must change. While several models are available, the distribution platform optimizer is the business model that Accenture believes will come to dominate over time. Find out why and what opportunities there are for the future of utility distribution.
Accenture Technology Vision for Oracle 2014accenture
From digitally disrupted to digital disruptor: Applying the Accenture and Oracle lens to the six technology trends shaping the business landscape in 2014.
Just- in- time or JIT in capacity management solution is a technique that provides advantageous tangible benefits which can solve the problem of expanding the capacity with its flexibility and tenacity. Many telecom service providers look forward to improve capacity management, which enables better use of the existing resources in addition to plan and upgrade speed where they are most required to improve service quality and user satisfaction.
Scopri Interactive Boutique, la piattaforma eCommerce omnichannel “as a service” per i brand del lusso e della moda, fondata sull’innovativo approccio Experience Driven.
Are you ready to realize the strategic value of a carve-out? Too often, companies consider carve-outs only when they feel a part of the business has become too weak or troubled to keep. The result: They miss opportunities to create significant value, actively destroy value, or both. More companies need to recognize that carve-outs are a key strategy to enhance competitiveness by building a portfolio that’s more sharply focused on the most promising markets and customers.
Learn more about Carve-outs: http://bit.ly/1teoIjB
Digital Transformation through Product and Service Innovation - Session Spons...Amazon Web Services
Today large enterprises are under pressure to innovate faster than ever, drive down costs, and deliver increased value to their organisations through more responsive and flexible IT. Organisations that are shifting to a data-driven, insight-powered culture will be in the best position to defend, differentiate and disrupt in their respective industries, potentially expanding their business with new products and revenue sources. Learn how some leading companies are leveraging data – from IoT sources, social sources, enterprise, partners, competitors, and consumers – to unlock new sources of insight.
Speaker: Amit Bansal, Digital Delivery & Analytics Lead, APAC, Accenture
Deep dive into the Trend 1 of the Technology Vision 2015 - the Internet of Me - and discover how new frontiers of personalization centered on the individual open up as everyday objects and experiences become digitized.
Mind the Gap – Can your Digital Operating Model Support your Digital Strategy?accenture
Young, fast and agile digital disruptors are increasingly posing competitive threats to incumbents. Many legacy companies have responded to these threats by creating a forward-looking digital business strategy.
The problem they often encounter, however, is that the weight of an old, out-of-date operating model is a drag on the new strategy.
In this PoV, we detail the elements of an effective digital operating model. Such a model—or models—is critical to executing digital business strategies successfully, overcoming disruption and creating value.
What is employee engagement? Is employee engagement just about satisfying your employees?
Satisfaction is about; doing my job, making me successful and personal commitment.
Engagement is about; doing my job above and beyond, making me AND the company successful and mutual commitment.
It's about the mutual commitment between the company and the employee.
Employee engagement can also be defined as; unlocking employee potential to drive high performance, resulting in the capture of discretionary effort.
Discretionary effort "is above and beyond effort people could give if the wanted to."
Engagement is about capturing your employees' heads and their hearts resulting in discretionary effort which is the magic dust leading to super duper business results!
Highly engaged employees are 480% more committed to helping the company succeed.
Highly engaged employees are 250% more likely to recommend improvements.
Highly engaged employees are 370% more likely to recommend their company as an employer.
Employees with lower engagement are 4 times more likely to leave their jobs than those who are highly engaged.
Disengaged managers are 3x more likely to have disengaged employees.
Bad managers are creating active disengagement costing the U.S. alone an estimated $450 billion annually.
35% of US workers said they'd willingly forgo a substantial pay raise to see their direct supervisor FIRED!
7 out of 10 employees are disengaged or actively disengaged.
Imagine if on your crew; 3 were busting their butts, 5 were looking at the scenery, and 2 were trying to sink the boat. 30% Engaged, 52% Disengaged, 18% Actively Disengaged; this is your company according to 2013 research.
But there is HOPE!
Leaders are starting to attention.
What's the #1 way to boost engagement? *Trust in Management!
Top Ways for leaders to build trust? 1. Care About Employees. 2. Have Integrity. 3. Demonstrate Competence.
Engaged employers focus on Purpose and Value; "It's no longer just what you do, it's why you do it", they outperform competitors x6.
Engagement levels double with the employers whose employees are proud of the contributions their organization has made to the community.
Engaged employees encourage the virtual workforce. Engaged employees encourage creativity. Yet only 2% of 44-year-olds are creative while 98% of 5-year-olds care creative; what can we learn from this? Engaged employers encourage empowerment and innovation (not policies and procedures). Engaged employers use cool technology, technology fuels Generation Y. By 2015; there will be more Gen Y in the workforce than Boomers and by 2020; Gen Y will represent over 50% of the workforce.
This slideshare was created by Scorebuddy based on a video created by the Employee Engagement group. Scorebuddy enables contact centres to improve employee engagement through real-time feedback on quality scores. Visit scorebuddy.co.uk for more information and a free 30-day trial.
Funergizers - Boost Morale and Employee Engagement Call CentresFunergizers
Funergizers explores the impacts, costs and reasons for poor staff engagement in customer contact centres. This slide show also provides 4 practical things team leaders can focus on to help create more engagement within your customer contact centre.
http://www.funergizers.com
Unlock the secrets to how increasing employee motivation can be your organization’s secret weapon to better performance and decreased HR issues.
Try Greatify: www.greatify.co/signup
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
https://www.wrike.com/blog/how-to-build-the-perfect-team-nancy-butler/ - Having the right people in place is essential to accomplishing your goals and building your business. Follow these tips from Nancy Butler, business coach and award-winning author of Above All Else, to assemble the perfect high-performing team.
Iasa Architect responsibilities in the cloudiasaglobal
Cloud platforms drive marketing campaigns that offer to simplify the hardest challenges of information technology. From resilience to scalability, disaster recovery to management, the cloud platforms offer to take the challenge off of the table forever! It can be easy to ?buy in? to the platform. Too often, we find out later that our responsibility as architects cannot ?end at the door? to the provider, that there are provisos and implementation considerations we discover ? often after the provider falls down.
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
Business Analytics per il Finance: stato dell’arte, esigenze emergenti e nuov...Fondazione CUOA
Intervento di Stefano Oddone, EPM Sales Consulting Senior Manager Italy di Oracle, al convegno "L’evoluzione dei modelli e dei sistemi di Analisi e Reporting Direzionale" organizzato da Club Finance in collaborazione con Oracle
Reshaping the Bank around Pervasive Service DesignMauro Giorgi
IDC Banking Forum, Milan, February 12th, 2015
Innovation in Bank requires a totally new Service Creation approach which requires a new Operating model, new Organizational structures, new Partnership models, new Investment Evaluation/Monitoring practices and a new Service Creation process. Digital Checkup is our approach to drive Banks towards their digital awareness
positioning them inside the Readiness Matrix through the evaluation of 2x5 drivers.
As mobile adoption grows, the business imperative for mobile business is clear. However, enterprise mobility goes beyond mobile apps–it influences how you run your business. The presentatios is about Capgemini’s amazing mobile solutions’ success stories and how we can help you in your journey to mobility.
ServiceNow ecosystem - True Blue Partners - Review of key investment and mer...Sunil Grover
A comprehensive review of the investments and M&A in the ServiceNow ecosystem. Review of M&A transaction by ServiceNow and the potential impact of these on the App Developer and IT consulting ecosystem. Review of Key transactions it the ITSM market and ServiceNow app and IT services ecosystem.
Webinar: charging and billing for the digital economyCorine Suscens
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy infrastructures.
In this webinar slides, Corine Suscens from Openet and Telecom Guru, Tony Poulos examine key strategies for operators to innovate and compete in the LTE era.
The webinar presents insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It discusses:
•The future for traditional billing and IN charging
•Top strategies to innovate and accelerate time to market
•Successful strategies to build loyalty and increase ARPU
•Key statistics, use cases and real world examples
View the actual webinar at http://www.tmforum.org/RegisterforaWebinar/ChargingandBilling/53519/article.html
Soln deck business operations support services_finalAdobe
Dynamically scale business operations to accommodate growth, change management and complexity with Business Operations Support as a Service (BOSS). The result is reduced cost and fewer resources required.
Flexible Cloud-Based Application Management
For today's companies, scaling operational skills and resources in line with business expansion is a constant challenge. The Cloud can offer greater application flexibility, but traditional application management models focus on stability, fixed capacity and service-level agreements, all of which are not conducive to cloud-based environments. In addition, operational support structures are commonly static and not designed for accelerated response times and dynamic changes.
A cloud-based support environment can help your company change and innovate quickly to meet your business needs.
Charging and Billing for the Digital EconomyOpenet
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy infrastructures. Join telecom industry guru Tony Poulos to examine key strategies for operators to innovate and compete in the LTE era. This webinar presents insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It discusses: -The future for traditional billing, IN charging and cloud-based charging/billing -Top strategies to innovate and accelerate time to market Successful strategies to build loyalty and in...
BPM & SOA - Improving Government Service Delivery - Changing the City One Pro...Software AG South Africa
The Ekurhuleni Metropolitan Municipality is one
of eight South African metropolitan municipalities
and located in the Gauteng province. Although
the smallest in land area, Gauteng is South Africa’s
most populous province and the most economically
powerful region in sub-Saharan Africa. EMM
serves more than 3 million residents, operates 20
Customer Care Areas (CCAs) and employs more
than 18,000 people.
In this presentation, Rika Pieterse and Vuyani Zwane of the City of Ekurhuleni, share their experiences of implementing ARIS and webMethods based solutions in their quest to be Africa's first "Digital City".
This presentation was a keynote address at Software AG's 2014 Innovation Forum, held in Johannesburg, South Africa.
Is your digital transformation driving customer experience?James Crawshaw
How Cloud and CX come together to accelerate innovation.
CX as a service – more than a call center from the cloud.
Agile deployment and service models powered by cloud services and API integration.
Servizi Cloud Computing: Scenario, Strategia e Mercato Nicoletta MaggioreApulian ICT Living Labs
Presentazione nell'ambito del workshop: OPEN DATA E CLOUD COMPUTING: OPPORTUNITÀ DI BUSINESS. Una vista internazionale - 15 Settembre 2014 Pad. 152 della Regione Puglia - 78 Fiera del Levante Bari
Similar to Contact Centre Evolved – Proactive Engagement and Software as a Service (SaaS) (20)
Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work.Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model.
11 Feb 2021 10:00 am - 11:00 am
As most of us believe AFRICA IS CALLING indeed – it’s bunker down time for our contact centre operations to get better getting right what we do so that it’s portable and transportable across the continent. And that absolutely starts with getting our people ‘right’ first
2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.
In-terms of BBBEE Requirements, every company seeking to earn BBBEE Points for Procurement, should establish a Procurement Standard for itself, based on its interpretation of the BBBEE Code and apply that standard to Suppliers.
The Online and Internet Debate - The Film and Publication Bill (The Internet Censorship Bill). This Legislative change threatens to have devastating consequences for the Digital Sectors in SA including the Contact Centre Sector and it is for this reason that the CCMG is hosting an online discussion with Dr Ivor Blumenthal.
Audio of presentation provided in video
As you work to complete your awards entry, keep in mind the Hero’s journey and use the steps as your plan. The deadline is looming but the light at the end of the tunnel is you, the hero, showing the way with your light sabre.
Policy and Criteria for Recognising a Professional Body and Registering a Professional Designation for the Purposes of the National Qualifications Framework Act, Act 67 of 2008
As one of the Shared Services, Learnerships provide valuable BBBEE points.
Join us at an online CCMG Knowledge Sharing Event on understanding & applying 12h as a CCMG EA activity. This information session is for members of the CCMG, who can earn 1 CPD point for attendance.
The CCMG/BPESA Contact Centre Industry Awards are the only industry-wide awards in South Africa. The prestigious professional Awards recognise the best of the best in the industry and set a benchmark for all Contact Centres and individuals to strive towards.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/