Simon Short, CTO & Head of Digital Services at Capgemini - The CIO's role in a digital world

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Simon Short, CTO & Head of Digital Services at Capgemini spoke at the CIO Event UK 2013

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Simon Short, CTO & Head of Digital Services at Capgemini - The CIO's role in a digital world

  1. 1. The CIO’s Role in a Digital World Simon Short, CTO and Head of Digital Services
  2. 2. Digital Services  The market is changing rapidly from:  Back office to front  Cost reduction to Growth  Large on-premise packages to SaaS  CIO to CMO spend  Large contracts to small  Standardisation to Differentiation Social Mobile Analytics Cloud TRUST The Biggest Revolution since the Desktop PC Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 2
  3. 3. The new consumer is expecting a digital response Infinite access to information e-Commerce a mature channel Always on, anytime, anywhere m-Commerce growing rapidly Permanent connection with the community s-Commerce emerges Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 3
  4. 4. Digital transformation has been embraced in different ways Digital Maturity Model – MIT Research Strong Fashionistas Digital Intensity  Many advanced digital features (such as social, mobile) in silos  No overarching vision  Underdeveloped coordination  Digital culture may exist in silos Digirati  Strong overarching digital vision  Good governance  Many digital initiatives generating business value in measurable ways  Strong Digital culture Conservatives Beginners  Management sceptical of the business value of advanced digital technologies  May be carrying out some experiments  Immature digital culture  Overarching digital vision exists, but may be underdeveloped  Few advanced digital features, though traditional digital capabilities may be mature  Strong digital governance across silos  Taking active steps to build digital skills and culture Weak Transformation Management Intensity Low Consulting and Delivery together delivers Digital Transformation Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 4 High
  5. 5. Seven domains of excellence for the Digirati * Reference MIT digital model Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 5
  6. 6. The digital response needs to address the needs of all stakeholders CEO I need to take the opportunity from all these new digital technologies CMO CCO I need services quickly – weeks not months How do I realise the multi-channel experience for my customers? CIO My digital technology is not meeting the need Legacy systems delay change How do I retain security of data and compliance? CTO How do I connect all my services and ensure an end to end business value? Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 6
  7. 7. …such a transformation requires some key principles to drive speed-to-benefit Business agility and speed Use of POC’s to test and learn Ability to cope with regional variations Key Principles  ‘Buy not Build’ to leverage new cloud services as they emerge to maximise speed to value  Accept the need to manage a federation of services as business boundaries disappear  Manage the information architecture to ensure close control of key customer, product, price and order data  Retain the ability to plug and play services to be able to adapt to global changing needs and opportunities  Simplify business processes to promote behavioural change and speed up digital adoption This requires the ability to manage an ecosystem of partners to remain agile at the consumer interface Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 7
  8. 8. The CIO becomes Service Provider Enable the rapid provision of new services Agile teams to evolve functionality quickly Control what’s important Enable working outside of the firewall Change from Cost Control to Revenue Growth Be the lead in Digital Governance Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 8
  9. 9. About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com www.uk.capgemini.com The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

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