consumer protcetion act 1986

1. CONSUMER PROTECTION
ACT, 1986
Presented by
ROHIT MAHAJAN
M.Com. 3RD Sem

2. CONSUMER PROTECTION ACT,
1986
 It aims at providing better protection of the
interests of the consumers.
 Act applies to whole of India except Jammu and
Kashmir.
 The Act applies to all goods and services unless
expressly exempted by the Central Government by
notification.

3. Objectives of CPA, 1986
Education
Safety Consumer Rights
Heard
Redressal
Choose Information

4. SALIENT FEATURES OF COPRA
The Right to Safety - The right to be protected
against marketing of goods and services, which are
hazardous to life and property.
 The Right to be Informed - The right to be
informed about the quality, quantity, purity, standard
and price of the goods or services so as to protect
consumers against unfair trade practice.
 The Right to Choose - The right to be assured
access to a variety of goods and services at
competitive prices.

5. The Right to be Heard -The right to be heard and to
be assured that consumers’ interests will receive due
consideration at appropriate authority.
 The Right to Redress - The right to seek redressal
against unfair trade practices or restrictive trade
practices or unscrupulous exploitation of consumers.
The Right to Consumer Education - The right to
acquire the knowledge and skills to be an informed
consumer.

6. WHO IS A CONSUMER ?
 Any person who buys goods or avails
services for consideration
 Consideration may be fully paid,
partially paid or fully promised to be
paid or partially promised to be paid
 Any body who uses the goods or
services with the consent of the
consumer

7. WHAT IS A COMPLAINT?
• An allegation in writing by a complainant
that:
– An unfair or restrictive trade practice is practised by
trader or service provider
– Goods bought or to be bought or services hired or to
be hired suffered from any deficiency
– Trader or service provider has charged excess price
– Goods and services are hazardous or are likely to
be hazardous to life and safety.

8. WHAT IS A DEFECT ?
Fault
Imperfection
Shortcoming
In the
Quality
Quantity
Potency
Purity Or
Standards
Which is required to be maintained by or
under any law for the time being in force

9. CONSUMER DISPUTE
REDRESSAL AGENCIES
1) A Consumer Dispute Redressal Forum at the District
level.
2) A Consumer Dispute Redressal Commission at the
State level.
3) A National Consumer Dispute Redressal
Commission at national level.

10. JURISDICTION
Forum / Commission Where the value of the goods or
services and the compensation, if any
claimed,
District Forum Does not exceed Rs. 20 lakhs
State Commission Rs. 20 lakhs and above but not
exceeding One Crore
National Commission Above One Crore

11. FILING OF COMPLAINTS
A complaint may be filed by
a) The consumer to whom the goods are sold or
services are provided
b) Any recognised consumer association
c) One or more consumers with same interest
d) The central government or state government

12. FILING OF COMPLAINTS
The Fee for filing the Complaint for the district forum is as under
Sr.
No.
Value of Goods / Service and Compensation Amount
of Fees
1) Upto Rs. 1 lakh rupees Rs. 100
2) Rs. 1 Lakh and above but less than Rs.5 lakhs Rs. 200
3) Rs. 5 Lakhs and above but less than Rs. 10 lakhs Rs. 400
4) Rs. 10 lakhs and above but less than Rs. 20 lakhs Rs. 500
The fees shall be paid by Cross demand Draft drawn on a nationalized
bank or through crossed Indian postal order drawn in favour of the
Registrar of the Sate Commission and payable at the place of the State
Commission .

13. Mode for filing a Complaint?
 In person
 Through agent/lawyer
 By Registered Post A.D.

14. LIMITATION PERIOD
Within two years from the date on
which the cause of action has arisen.

15. PENALTIES
 Punishable with imprisonment for a term which shall not
be less than one month but which may extend to three
years
 Fine which shall not be less than two thousand rupees
but which may extend to ten thousand rupees
 Or with both.

16. Chetan Prakash
vs.
CASE STUDY
MET Institute of computer Science

17. • Prakash was in final year of BSc when he sought admission in the
institute for MCS
• The institute had stipulated that in order to pursue the MCS course,
student has to clear III year exams
• He deposited the fees before declaration of result
• Seeing that he had failed in exams, he tried to withdraw the
admission and requested for a refund, to which the institute did not
responded
• Finally, he sent a legal notice to the institute, and then lodged a
complaint in the consumer forum.

18. Judgement
• The institute had to pay the complainant, Chetan Prakash, Rs
32,000 as compensation for harassment along with the course fee
of Rs.62,200.