The document discusses the Consumer Protection Act of 1986 in India. It was established to provide simpler, quicker, and cheaper remedies to consumers compared to ordinary civil courts. The Act created Consumer Disputes Redressal forums at the district, state, and national levels to hear consumer complaint cases. It defines consumers of goods and services and outlines consumers' rights. The document also describes the complaint process under the Act and possible redressal orders.

1. Presented by
Pratibha Kewalramani
B.Com. (Hons) I Sem.

2.  Before the enactment of the consumer Protection Act,1986 a person aggrieved
by the defective goods or deficiency in service had to approach the ordinary
civil court to get his grievances redressed
 The proceeding in the ordinary civil court is very complex , expensive and
time consuming . In Order to give more protection to the interest of
consumers of goods and service the parliament enacted the consumer
Protection Act 1986.
 The law relating to consumer protection is contained in the
Consumer Protection Act , 1986. The Consumer Protection Act-1986 &
enforced from 10 th June 1987 in India Aimed at providing simple, quick, and
cheaper protection of consumers interest.

4.  AIMS OF CONSUMER PROTECTION ACT 1986 (CONFER MORE
PROTECTION AND SPEEDY REMEDY TO CONSUMERS OF GOODS
AND SERVICES)
• Establishment of “Consumer Disputes Redressal Forum” (District forum)
• Establishment of “Consumer Disputes Redressal commission” (State
commission)
• Establishment of National Consumer Disputes Redressal Commission”
(National commission)
• Establishment of a “ Central Consumer Protection Council ” for promoting
and protecting the rights of the consumers.

5.  Consumer of Goods
• A person who has purchased goods for a
consideration.
• The consideration may be paid or
promised to pay or partly paid or partly
promised.
• A person who has purchased goods
under a system of deferred payment is
also a consumer.

6.  CONSUMER OF SERVICE
• A person who has hired or availed
of any service for consideration.
• Consideration may be paid or
promised to pay or partly paid.
• A person who has hired or availed
of any service under system of
deferred payment.

7.  Better protection of interests of consumers Protection of rights of
consumers.
 Right to be protected against marketing of goods or services which are
hazardous to life and property.
 To be informed about the quality, quantity, purity, standard and price
of goods or services so as to protect the consumers against unfair trade
practices.
 The right to be assured, where ever possible, access to goods and
services at competitive prices.
 The right to be heard and to be assured that consumers interest will
receive due consideration at appropriate forums.

8.  The Act applies to whole India except Jammu &
Kashmir. Every State has its own set of rules.
 It is divided in 4 chapters & 31 sections.
 Applies to all type of goods and services, public
utilities & public sector undertakings.
 All types of complains relating to goods, unfair trade
practice.
 A suit pending in civil court cannot be heard in
consumer court. (No parallel litigation)

9.  The consumer to whom the goods are sold or
delivered, or agreed to be sold are delivered ,
or the service has been provided, or agreed to
be provided
 Any recognized consumer association,
regardless of whether the consumer is a
member of such association or not. (e.g. class
action suit)

10.  Under Section 9 of the Act consumer can file a
complaint before the District forum.
 District forum is headed by District judge, he has
jurisdiction over the district.
 State Commission is headed by Judge of High
Court, he has jurisdiction over the whole State.
 National Commission is headed by Chief Justice of
India, he has jurisdiction over the entire Nation.

11.  In District Forum if the cost of goods or services and
compensation asked for is up to Rs. 20 Lakhs and cause
of action arose there or where the Opposite Party resides
or runs their business or has a branch office;
 In State Commission if the cost of goods or services and
compensation asked for is more than Rs. 20 Lakhs and
less than Rs. 1 Crore and cause of action arose there or
where the Opposite Party resides or runs their business
or has a branch office;

12.  Send a notice to the Opposite Party giving him time limit to settle
your grievance.
 Prepare the consumer complaint in the required format
 Get the complaint affidavit notarized through a notary.
 Make required number of photocopies after notarizing. [4+ no. of
Opposite Parties]
 Prepare a bank draft from a nationalized bank to pay court fee.
 Submit the complaint and court fee to the receiving clerk in the
consumer court who will give you the date for admission hearing
and complaint reference number

13.  If you are not satisfied with the judgement from
the District consumer forum, you can appeal to the
State and then to the National commission within
30 days of receiving the order. In short from:
- District Forum to State Commission
- State Commission to National Commission
- National Commission to Supreme Court

14.  Section 24A of the Act provides that a
consumer dispute can be filed within 2 years
from the date on which the cause of action
arises.
 Appeals are required to be filed within 30 days
from the date of receipt of the court’s order.

15.  FEE FOR DISTRICT FORUM:
- Up to Rs. 1 Lakh = Rs. 100/-
- Above Rs. 1 Lakh but less than Rs. 5 Lakh = Rs.
200/-
- Above Rs. 5 Lakh but less than Rs. 10 Lakh = Rs.
400/-
- Above Rs. 10 Lakh but less than Rs. 20 Lakh = Rs.
500/- and ....

16.  Replacement of defective goods
 Refund of price paid for defective
good/services
 Removal of deficiency in service
 Refund of extra money charge
 Withdrawal of goods hazardous to life
 Compensation for the loss due to
negligence of opposite party.

17.  If trader fails to follow the order passed
by the forum then he shall be punishable
with imprisonment for a term from
1 month up to 3 years or with fine from
Rs. 2000/- up to Rs. 10,000/- or with
both.

18. Thank you....