The document summarizes key aspects of the Consumer Protection Act 1986 in India. It aims to provide better protection of consumer interests and applies to all of India except Jammu and Kashmir. The Act defines the rights of consumers such as the rights to safety, to be informed, to choose, to be heard, to redressal, and to education. It also establishes consumer dispute redressal agencies at the district, state and national levels to hear consumer complaints regarding defective goods or deficient services. The summary outlines the definition of a complaint, consumer, and defect under the Act.

1. CONSUMER PROTECTION
ACT, 1986
Anil Sharma
B-34
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2. CONSUMER PROTECTION
ACT, 1986
 It aims at providing better protection of the
interests of the consumers.
 Act applies to whole of India except Jammu
and Kashmir.
 The Act applies to all goods and services
unless expressly exempted by the Central
Government by notification.
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3. SALIENT FEATURES OF COPRA
 The Right to Safety - The right to be protected against marketing of
goods and services, which are hazardous to life and property.
 The Right to be Informed - The right to be informed about the
quality, quantity, purity, standard and price of the goods or services so
as to protect consumers against unfair trade practice.
 The Right to Choose - The right to be assured access to a variety of
goods and services at competitive prices.
 The Right to be Heard -The right to be heard and to be assured that
consumers’ interests will receive due consideration at appropriate
authority.
 The Right to Redress - The right to seek redressal against unfair
trade practices or restrictive trade practices or unscrupulous
exploitation of consumers.
 The Right to Consumer Education - The right to acquire the
knowledge and skills to be an informed consumer.
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4. WHAT IS A COMPLAINT?
“Complaint” means any allegation in
writing made my a compliant that :
III. An unfair trade practice or a restrictive
trade practice has been adopted by any
trader or service provider;
IV. The goods bought by him or agreed to be
bought by him suffer from one or more
defects ;
V. The services hired or availed of or agreed
to be hired or availed off by him suffer
from deficiency in any respect;
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5. WHO IS A CONSUMER ?
 Any person who buys goods or
avails services for consideration
 Consideration may be fully paid,
partially paid or fully promised to be
paid or partially promised to be paid
 Any body who uses the goods or
services with the consent of the
consumer
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6. WHAT IS A DEFECT ?
 Fault In the
 Imperfection  Quality
 Shortcoming  Quantity
 Potency
 Purity Or
 Standards
Which is required to be maintained by or
under any law for the time being in force
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7. CONSUMER DISPUTE
REDRESSAL AGENCIES
2) A Consumer Dispute Redressal Forum at the
District level.
3) A Consumer Dispute Redressal Commission at
the State level.
4) A National Consumer Dispute Redressal
Commission at national level.
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8. JURISDICTION
Forum / Commission Where the value of the goods or
services and the compensation, if
any claimed,
District Forum Does not exceed Rs. 20 lakhs
State Commission Rs. 20 lakhs and above but not
exceeding One Crore
National Commission Above One Crore
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9. FILING OF COMPLAINTS
A complaint may be filed by
b) The consumer to whom the goods are sold
or services are provided
c) Any recognised consumer association
d) One or more consumers with same interest
e) The central government or state government
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10. FILING OF COMPLAINTS
The Fee for filing the Complaint for the district forum is as under
Sr. Value of Goods / Service and Compensation Amount
No. of Fees
1) Upto Rs. 1 lakh rupees Rs. 100
2) Rs. 1 Lakh and above but less than Rs.5 lakhs Rs. 200
3) Rs. 5 Lakhs and above but less than Rs. 10 lakhs Rs. 400
4) Rs. 10 lakhs and above but less than Rs. 20 lakhs Rs. 500
The fees shall be paid by Cross demand Draft drawn on a nationalized
bank or through crossed Indian postal order drawn in favour of the
Registrar of the Sate Commission and payable at the place of the State
Commission .
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11. Mode for filing a Complaint?
 In person
 Through agent/lawyer
 By Registered Post A.D.
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12. APPEAL
 Shall be filed within thirty days.
 Delay in filing appeal may be
condoned if there is sufficient cause.
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13. LIMITATION PERIOD
Within two years from the date on
which the cause of action has arisen.
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14. PENALTIES
 Punishable with imprisonment for a term which
shall not be less than one month but which may
extend to three years
 Fine which shall not be less than two thousand
rupees but which may extend to ten thousand
rupees
 Or with both.
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15. Thank You
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