The job facilitator at a training center faces several challenges: 1) about 50% of students lack motivation to find jobs after training; 2) some employers complain about students' poor work ethics; and 3) parents are worried about their unemployed children. The facilitator believes the key for students to get jobs is to be self-directed learners with a positive attitude. The facilitator wants to find a way to teach students to be responsible so they can improve their chances of career success.

1. Job facilitor’s problem
Jean Chow
Assignment of Design Thinking
Action Lab

2. Stakeholder :
Job facilitator of a
training center
Employers want
to hire people
Students get skills from
Training Center and eager
to find a job
request
inform
Choose and
interview

3. Empathy Map
Please
see
following
page
Please see
following page
Please see
following page
Please see
following page

4. Say
• 90% success rate
• 50% of students are passive
• A Few students lack of motivation to work
• Employer have confidence of the quality of
training center
• Boss complain about student’s work ethics
• Parents worries about their jobless children
and ask facilitator’s help

5. Do
• Talk with students
• Have good relation with students
• Use Facebook to announce new jobs
opportunity
• Ask students of a class to organize
facebook group to interact with each other
• She notices student’s job status through
facebook group of each class

6. Think
• Hope to find a way to teach student to be
responsible
• Work Ethics is very important
• Employer prefer positive attitude to
capabilities
• Three keys to get a job
– Have interest in the work
– Positive attitude
– Self-directed learner

7. Feel
• High sense of accomplishment
• Have confidence in matching students
with employers
• Some trouble about employer’s complain
• Sympathy for the helpless parents

8. Problem Statement
• Job Facilitator needs a way to help
students to be responsible for their
behavior because this is the crucial key for
success in work.