The document details the reflections of a 25-year-old woman with one year of experience in online education after completing a short internship at a television station. She discusses the challenges of transitioning from a strict academic environment to a fast-paced work setting, expressing satisfaction with her job but recognizing the need for self-direction and greater focus on quality. Key insights include the conflict between school expectations and workplace efficiency, and her struggle to assert her own judgment over external influences.

1. Define and Empathize
By Ellen Dong

2. Question:
* Did you take internship before graduation? Talk about that experience
* How did you find current job? Please describe the whole process.
* Does the major you studied in the university match with your current work?
* How did you prepare the interview?
* Which things you think you are not well prepared when you got the job?
* Do you have problems in choosing your further career t when you were in
the campus? What is it?
* What is your core competitiveness in your work? Learn it from school or
working space?
* What is the most valuable part of your university experience that have
positive impact on your career?
* Do you satisfied with current job or not? Which part of your work is good,
and which need improvement? Talk about your psychological gap.

3. Say
- background: 25, female, 1 year working experience in an online education department
- have a internship in a television station for one month. “This experience teach me how
to do subtitling for video. “
- Think about study abroad in graduate school, gap year, study in home country. “Parent
ask me to keep studying as a graduate student, so I prepared for that and also take an
internship in my current company.”
- “ The work I do is my interest. That’s why I stay and stop thinking study in the graduate
school. And my parent think the company is good.”
- Sort of related , my study and my job. They are both about the society and new media.
- School ask for strict attitude while the working place ask for efficiency.
- “I prefer work. Studying at school cannot broaden your horizon and know what
happened now.”
- I learned how to be a whole man in school, but know how to make things down in
working place.
- “I am satisfied with my job, because it is my interest. The only thing is there, no one ask
you to do a specific task, you need to explore by yourself. “

4. Feel:
- Work ask too much about speed instead of cautiousness.
- I like what I am doing now, however, is not familiar with the working process
where I have to develop my own task. I prefer someone could give me a specific
guidance.
Think:
- I can learn a lot from doing my own job.
- Learning from doing is much better than studying in the library.
- I enjoy what I am doing ,but I think the company should pay more attention to
the quality of the product and further development.
- I can benefit a lot from school ‘s training, not practical skills, but the way of
thinking.
- I can benefit a lot from my job, mostly on the practical skills.
- I should learn to explore my own work, particularly when no one give me specific
suggestions.

5. Stakeholder:
A young woman who has just graduate from university and take her job for
one year.
Problem Statement:
Used to listen to other’s suggestions, this young woman needs a way to find
out her own position in the working place in order to work without specific
guidance from others.

6. Insight
• “Parent ask me to keep studying as a graduate student, so I prepared for that.” ----------- She
used to follow other’s suggestion and sometimes lack of own judgment.
• “School ask for strict attitude while the working place ask for efficiency.” --------She find what
her learnt in the school conflict with what she has to do in the company------- that’s because
she doesn’t know the priority in each circumstances.
• I am satisfied with my job, because it is my interest. The only thing is there, no one ask you to
do a specific task, you need to explore by yourself. I learned how to be a whole man in
school, but know how to make things down in working place. ----------She is not sure about
what she should do in the working place so that sometimes she feels the job is all about
getting things down. Actually , you need to think a lot during the whole working process. It
indicates that she didn’t think too much during her work and she need to reframe her
position and learn what to do even no one guide her in detail.