Knowledge Management is first and foremost a willingness and desire of people within the organisation to help each other make things better. If this desire is not truly there, all that your process and technology-related investments will lead to, are expensive and embarrassing white elephants.
Designing a SharePoint User Adoption StrategySteve Goodyear
Too often SharePoint projects focus on deploying sites without planning for the user adoption and training that comes after, and as a result, the solution’s momentum fizzles and falls short of its potential once the project ends. In this presentation, I share my strategies and insights for designing an effective end-user adoption and training strategy that you can use in your projects to help your users thrive.
Prepare: How to Improve Your Testing and Personalisation Strategies with Beha...Optimizely
Julien Le Nestour, Chief Behavioural Scientist from Catchi and Dan Ross, Managing Director from Optimizely with our latest presentation from the Experimentation Insights Tour Webinar.
Watch the presentation here: https://optimizely.wistia.com/medias/u0fmzjokv3
Description:
Utilise key tenets of behavioural economics to influence choices and decision making. The results and principles of behavioural economics are increasingly used by businesses and governments alike - learn how to take advantage of them to develop better testing hypotheses.
You'll learn:
* Behavioural economics (BE) real-world case studies tells us how people decide
* Use BE results to develop better testing hypotheses
* Use personalisation campaigns informed by BE to amplify testing results
The project was taken as a part of consulting exercise in alliance with Elidea. My role was to address the current challenge at Xeeva with an integrated solution and propose a mutually beneficent business model to ensure long term engagement of Elidea with Xeeva.
I was able to weave a solution which featured
- One Snap Deployment
- Global standard compliance
- Process & Workflow agnostic
- Continuous Updates
- Robust Security
- Scalability on the Cloud
***Challenge:
Xeeva would do product releases in sprints of every 2 months. The "Product" and "Training & Development" teams were disconnected with no common platform in place except JIRA. JIRA with its enormous capabilities was still being underutilized with just being a Bug Tracking and Product backlog prioritization tool.
The whole process of documenting features, creation of user guides and process of updating features & changes to the product suite was manual and exhaustive. This was not limited and also included scheduling Customer trainings, on the Product suite and training for new releases were scheduled, manual and resource intensive.
***Challenge Accepted:
Elidea decided to transform this process of disseminating training and sharing knowledge. I already had worked in Xeeva and I knew about the gaps inside various teams. Elidea and I decided work on the core problem. We were able to come up with a blended solution utilizing open source components which were cost effective, scalable and much more secure with respect to other alternatives.
The solution aimed to deal with the problem from the core by sharing Knowledge among teams via "Knowledge Base" which formed the crux of the "Collaborative Learning Environment - CLE". "Knowledge Base" was integrated with "Learning Management System" (LMS).
The CLE allows the "Product Team" & "Training and Development" Team (and other teams as well) to be connected via common platform and share validated knowledge. This knowledge is then used as assets and feeded into LMS where customers can automate their learnings and the process becomes less resource exhaustive.
***About Xeeva:
Xeeva is driving the development and delivery of the next generation of intelligent procurement and financial solutions. Xeeva’s technology is used in over 40 countries and is available in 18 languages. The company’s end to end technology suite includes Sourcing, Procure to Pay, Supplier Collaboration, Financial Collaboration and Extended Enterprise solutions. You can learn more about Xeeva’s singular focus on driving immediate and sustainable results for its customers by visiting www.xeeva.com
***About Elidea:
Elidea is a training and development company. Elidea provides innovative learning & development solutions/products. Elidea also offers services around T&D which expedites the process of on boarding employees/vendors alike on the LMS Platforms.
Thank you
Gagan Bhalla
If you are having trouble getting executive support, measuring the business impact or identifying how Yammer could be useful to your organization – your search is over! This is the session for you! In this session we will cover:
•Identifying a Business Case for Enterprise Social
•Where to Begin
•What Can I Do With Communities
•Example Use Cases for Yammer
•Measuring Value
•Measuring Maturity
Lean Thinking for BCM/GRC/ERM Program ManagementMilen Kutev
Focus your BCM/DRP/GRC/ERM program on creating value not only documentation. While many practitioners seek to identify factors that can help organizations (and their supply chains) achieve resilience, question regarding how resilience and BCM program management fits with Lean thinking remain unanswered. This presentation aims to answer that question. Presented knowledge and finding has been defined by a year-long study on Lean enablers for complex programs by PMI and MIT. Learn about main challenges that can impact program success and how proposed toolset of Lean enablers can help to overcome those challenges and to sustain excellence in BCM program management.
Designing a SharePoint User Adoption StrategySteve Goodyear
Too often SharePoint projects focus on deploying sites without planning for the user adoption and training that comes after, and as a result, the solution’s momentum fizzles and falls short of its potential once the project ends. In this presentation, I share my strategies and insights for designing an effective end-user adoption and training strategy that you can use in your projects to help your users thrive.
Prepare: How to Improve Your Testing and Personalisation Strategies with Beha...Optimizely
Julien Le Nestour, Chief Behavioural Scientist from Catchi and Dan Ross, Managing Director from Optimizely with our latest presentation from the Experimentation Insights Tour Webinar.
Watch the presentation here: https://optimizely.wistia.com/medias/u0fmzjokv3
Description:
Utilise key tenets of behavioural economics to influence choices and decision making. The results and principles of behavioural economics are increasingly used by businesses and governments alike - learn how to take advantage of them to develop better testing hypotheses.
You'll learn:
* Behavioural economics (BE) real-world case studies tells us how people decide
* Use BE results to develop better testing hypotheses
* Use personalisation campaigns informed by BE to amplify testing results
The project was taken as a part of consulting exercise in alliance with Elidea. My role was to address the current challenge at Xeeva with an integrated solution and propose a mutually beneficent business model to ensure long term engagement of Elidea with Xeeva.
I was able to weave a solution which featured
- One Snap Deployment
- Global standard compliance
- Process & Workflow agnostic
- Continuous Updates
- Robust Security
- Scalability on the Cloud
***Challenge:
Xeeva would do product releases in sprints of every 2 months. The "Product" and "Training & Development" teams were disconnected with no common platform in place except JIRA. JIRA with its enormous capabilities was still being underutilized with just being a Bug Tracking and Product backlog prioritization tool.
The whole process of documenting features, creation of user guides and process of updating features & changes to the product suite was manual and exhaustive. This was not limited and also included scheduling Customer trainings, on the Product suite and training for new releases were scheduled, manual and resource intensive.
***Challenge Accepted:
Elidea decided to transform this process of disseminating training and sharing knowledge. I already had worked in Xeeva and I knew about the gaps inside various teams. Elidea and I decided work on the core problem. We were able to come up with a blended solution utilizing open source components which were cost effective, scalable and much more secure with respect to other alternatives.
The solution aimed to deal with the problem from the core by sharing Knowledge among teams via "Knowledge Base" which formed the crux of the "Collaborative Learning Environment - CLE". "Knowledge Base" was integrated with "Learning Management System" (LMS).
The CLE allows the "Product Team" & "Training and Development" Team (and other teams as well) to be connected via common platform and share validated knowledge. This knowledge is then used as assets and feeded into LMS where customers can automate their learnings and the process becomes less resource exhaustive.
***About Xeeva:
Xeeva is driving the development and delivery of the next generation of intelligent procurement and financial solutions. Xeeva’s technology is used in over 40 countries and is available in 18 languages. The company’s end to end technology suite includes Sourcing, Procure to Pay, Supplier Collaboration, Financial Collaboration and Extended Enterprise solutions. You can learn more about Xeeva’s singular focus on driving immediate and sustainable results for its customers by visiting www.xeeva.com
***About Elidea:
Elidea is a training and development company. Elidea provides innovative learning & development solutions/products. Elidea also offers services around T&D which expedites the process of on boarding employees/vendors alike on the LMS Platforms.
Thank you
Gagan Bhalla
If you are having trouble getting executive support, measuring the business impact or identifying how Yammer could be useful to your organization – your search is over! This is the session for you! In this session we will cover:
•Identifying a Business Case for Enterprise Social
•Where to Begin
•What Can I Do With Communities
•Example Use Cases for Yammer
•Measuring Value
•Measuring Maturity
Lean Thinking for BCM/GRC/ERM Program ManagementMilen Kutev
Focus your BCM/DRP/GRC/ERM program on creating value not only documentation. While many practitioners seek to identify factors that can help organizations (and their supply chains) achieve resilience, question regarding how resilience and BCM program management fits with Lean thinking remain unanswered. This presentation aims to answer that question. Presented knowledge and finding has been defined by a year-long study on Lean enablers for complex programs by PMI and MIT. Learn about main challenges that can impact program success and how proposed toolset of Lean enablers can help to overcome those challenges and to sustain excellence in BCM program management.
A well planned out end user adoption strategy is critical for creating a successful SharePoint portal. But how do you know your return on investment is actualized? The answer lies within one simple word: Adoption.
Developing your end user adoption strategy and measuring the impact of the strategy are a critical exercise for any portal initiative. By learning how to establish an end user adoption strategy, you can facilitate engagement and collaboration with your user body, and establish mechanisms to generate metrics.
In this webinar, Jill Hannemann of Portal Solutions and special guest Yarin Negri of CardioLog Analytics discuss creating a successful end user adoption strategy and talk about different ways to measure adoption success.
In this webinar we:
- Talk about different ways to measure adoption success
- Showcase CardioLog Analytics' user adoption tool
- Share ways to generate reports and metrics to enhance engagement, collaboration and optimization to transform your portal effectively.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
Adoption Plan Technology Products Business Organization Strategy Marketing Ma...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Adoption Plan Technology Products Business Organization Strategy Marketing Management Training and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/34WvsXj
5 Ways to Encourage User Adoption of New SoftwareQorus Software
The adoption of new technology within an organization, whether it is a new CRM solution or another type of business automation software, doesn't happen overnight. Companies invest in these software solutions to help cut-costs and increase efficiencies, but the application process across departments comes with its own challenges. Find out how you can make the adoption process as effective as possible.
For more detail on the user adoption process click here to read our blog: http://info.qorusdocs.com/blog/5-ways-to-encourage-user-adoption-of-new-software
Evidenced based management - Presentation at Scrum Australia 24 oct 2018Mia Horrigan
Evidence-Based Management (EBM) is an empirical approach that provides organizations with the ability to measure the value they deliver to customers and the means by which they deliver that value, and to use those measures to guide improvements in both
The 4 + 1 Keys to Successful Software AdoptionAmity
Faster adoption is the most direct path to renewing and expanding your customers. Today’s Customer Success teams all want to see rapid adoption and help their customers realize the business value they're paying for.
Customer Success begins with Software Adoption, and successful Software Adoption begins with a well-designed adoption plan. Machines don’t adopt software, people do.
10 Tasks for L&D Departments in 2014 - Learning Insights Report Webinar Feb 2014KineoPacific
Technology is shaking the foundation that L&D was built on. Nowadays, learning is becoming more collaborative, continuous connected and community-based. In this webinar, we’re identifying 10 emerging learning technology trends that learning and development professionals need to look out for, and 10 practical ways to implement them in the workplace.
NEWER & BETTER VERSION AVAILABLE - SEE DESCRIPTION - ActionMap Consultants a...Jim Johnson
NEWER AND BETTER VERSION at https://actionmap.com/slides/consultants-accelerator
A Training and Coaching Package for creating greater client and consultant value using the ActionMap Toolkit SaaS Application
5. Introducing the Collaboration FrameworkAlan Hamilton
Building a cohesive solution to many of your organization's business issues and projects requires a framework approach which brings together what you have with new solutions to enhance every day work and let your people become better versions of themselves.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
10 Lessons of Salesforce Nonprofit implementations from a Customer and Integr...YeurDreamin'
Klaas Jansen - Having implemented Salesforce both while working in a Nonprofit and as an Integrator, There have been some highs and lows. This session will pull out 10 key lessons learned from this experience that will help others move faster and better. You will also get an idea of the raison d’etre of several Nonprofits who have joined the Salesforce ecosystem.
A well planned out end user adoption strategy is critical for creating a successful SharePoint portal. But how do you know your return on investment is actualized? The answer lies within one simple word: Adoption.
Developing your end user adoption strategy and measuring the impact of the strategy are a critical exercise for any portal initiative. By learning how to establish an end user adoption strategy, you can facilitate engagement and collaboration with your user body, and establish mechanisms to generate metrics.
In this webinar, Jill Hannemann of Portal Solutions and special guest Yarin Negri of CardioLog Analytics discuss creating a successful end user adoption strategy and talk about different ways to measure adoption success.
In this webinar we:
- Talk about different ways to measure adoption success
- Showcase CardioLog Analytics' user adoption tool
- Share ways to generate reports and metrics to enhance engagement, collaboration and optimization to transform your portal effectively.
Learner Engagement is back in focus. With the majority of the global corporate workforce still #workingfromhome, several recent surveys indicate that #learnerengagement will be one of the top points to address for corporate L&D team.
While we all agree that Motivation and Practice are the two pillars of Learning Engagement, Learning at the Time of Need and Feedback are two factors that we can ill afford to ignore. Learning engagement also depends largely on the organizational culture, and the transition of L&D from an order taker to playing an active role by being a consultant/advisor is crucial for today's learning endeavors to be successful. Also, the active contribution of line managers and other similar stakeholders in the creation and curation of learning content is also essential.
It is with the aim to discuss and emphasize these factors that we present you with the top 20 quotes from the insightful conversations that Amit Garg - CEO of Upside Learning Solutions, who moderated the podcasts had with learning experts and features:
Dhiren Doshi
Kirk Donaghey
Keith Keating
Guy W Wallace
Phil Reddall
Jennifer Tsang, PCC
Toby Harris
Stefaan van Hooydonk 范汇东
Vince Han
Julie Dirksen
Adoption Plan Technology Products Business Organization Strategy Marketing Ma...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Adoption Plan Technology Products Business Organization Strategy Marketing Management Training and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/34WvsXj
5 Ways to Encourage User Adoption of New SoftwareQorus Software
The adoption of new technology within an organization, whether it is a new CRM solution or another type of business automation software, doesn't happen overnight. Companies invest in these software solutions to help cut-costs and increase efficiencies, but the application process across departments comes with its own challenges. Find out how you can make the adoption process as effective as possible.
For more detail on the user adoption process click here to read our blog: http://info.qorusdocs.com/blog/5-ways-to-encourage-user-adoption-of-new-software
Evidenced based management - Presentation at Scrum Australia 24 oct 2018Mia Horrigan
Evidence-Based Management (EBM) is an empirical approach that provides organizations with the ability to measure the value they deliver to customers and the means by which they deliver that value, and to use those measures to guide improvements in both
The 4 + 1 Keys to Successful Software AdoptionAmity
Faster adoption is the most direct path to renewing and expanding your customers. Today’s Customer Success teams all want to see rapid adoption and help their customers realize the business value they're paying for.
Customer Success begins with Software Adoption, and successful Software Adoption begins with a well-designed adoption plan. Machines don’t adopt software, people do.
10 Tasks for L&D Departments in 2014 - Learning Insights Report Webinar Feb 2014KineoPacific
Technology is shaking the foundation that L&D was built on. Nowadays, learning is becoming more collaborative, continuous connected and community-based. In this webinar, we’re identifying 10 emerging learning technology trends that learning and development professionals need to look out for, and 10 practical ways to implement them in the workplace.
NEWER & BETTER VERSION AVAILABLE - SEE DESCRIPTION - ActionMap Consultants a...Jim Johnson
NEWER AND BETTER VERSION at https://actionmap.com/slides/consultants-accelerator
A Training and Coaching Package for creating greater client and consultant value using the ActionMap Toolkit SaaS Application
5. Introducing the Collaboration FrameworkAlan Hamilton
Building a cohesive solution to many of your organization's business issues and projects requires a framework approach which brings together what you have with new solutions to enhance every day work and let your people become better versions of themselves.
You started out with the best of intentions. Then things started to go wrong.
You wanted to deploy an intranet solution to improve communication and collaboration. You had dreams of engaged employees easily sharing and managing their content. But then things started to go wrong. If your intranet is failing, it's likely that your intentions were sound, but your expectations were unrealistic.
In this webinar Daniel Cohen-Dumani, founder and CEO of Portal Solutions and OneWindow Workplace, tells us about the 7 Signs Your Intranet is Failing (...And How to Fix It).
We discussed:
- The seven signs of a failing intranet
- Using the right tool(s) for your organization's needs
- Governance planning
- Setting goals and measuring ROI
- The overwhelming importance of having a plan
10 Lessons of Salesforce Nonprofit implementations from a Customer and Integr...YeurDreamin'
Klaas Jansen - Having implemented Salesforce both while working in a Nonprofit and as an Integrator, There have been some highs and lows. This session will pull out 10 key lessons learned from this experience that will help others move faster and better. You will also get an idea of the raison d’etre of several Nonprofits who have joined the Salesforce ecosystem.
The Fresh Connection - Simulation based Supply Chain Learning PlatformFrinson Francis
The Fresh Connection is a Web based Business Simulation in the area of Supply Chain Management and Organisation Wide Collaboration used for Experiential Learning. Learn Supply Chain Management, Supply Chain Performance and Analysis, Sales and Operations Planning, Inventory Management, Supply Chain Strategy, Demand Planning, Collaboration, Risk Management in Supply Chains with in-house workshops at your company
SPLC 2018 Summit: Working Session: Professionalizing the Sustainable Purchasi...SPLCouncil
Slides from Sam Hummel, President & CEO, Sustainable Purchasing Leadership Council, & Monica Da Ponte, Founder, Shift & Build presented at the Sustainable Purchasing Leadership Council's 2018 Summit in Minneapolis, MN.
Proven Strategies for increasing Adoption and EngagementChristian Buckley
While Office 365 continues to grow at a rapid rate, adoption can be slow and difficult without a strategy in place. This presentation covers a number of different topics that all have an impact on end user adoption and engagement. This presentation shares: a "go to market" strategy for a successful Office 365 deployment; productivity features that will enhance adoption; strategies for keeping end users engaged; how to track usage and activity so you can measure your success; and touches on many of the productivity features (Groups, Delve, Yammer, co-editing, etc). The primary focus, however, is on the management/ongoing educational aspects of a successful deployment.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
The Value Management SIG presented Chris Samson and Daniel Rahamim from London Underground who offered an insight to the organisational approach of implementing Lean principles in one of London Underground's major upgrade programmes.
Want to ensure everything you do adds value to your business? Want to make a real difference to business performance and customer satisfaction?
This challenge was taken up by London underground’s Sub Surface Upgrade Programme (SUP) 18 months ago amidst a time of cost savings, programme review and ever increasing expectations and scrutiny from our stakeholders and customers.
Necessary Elements of Digital Marketing to Grow Your BusinessDigital Vidya
Care about how to leverage 'Necessary Elements of Digital Marketing to Grow Your Business'. You will find this deck presented by the industry expert Srihari Palangala, Director and Head of Marketing at EMC during Webinar for Digital Vidya. Interested in attending similar Webinar Live? Register Now at http://www.digitalvidya.com/webinars/
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
5 Barrier to Effective Employee Training Programs and How to Crush Them | Web...BizLibrary
Even in organizations where training and development priorities are closely aligned with business goals there’s plenty of room for improvement.
So, the question is what barriers do we need to be overcome if training and development departments are to increase the value they add to workforce performance and productivity, and remain relevant?
In this webinar we'll outline the 5 barriers to effective training and development programs and best practices for overcoming those barriers.
1. Efficiency - leveraging technology
2. Status Quo - inertia and risk aversion.
3. Convenience - throwing training at the problem and hoping it works.
4. Training Mindset - moving from a focus on training to performance.
5. Manager Support - managers are the single most important factor in improving employee performance.
www.bizlibrary.com/webinars
When introducing Workday into your organization, how you manage change is critical to a successful transition. While change is most often driven from a technology perspective, a successful change management program should be focused on the impact to strategy, business processes, and people. Increasing user adoption of Workday and improving how work gets done within an organization requires an intentional investment of effort.
Making The Business Case For Online Employee TrainingBizLibrary
Whether you’re doing traditional employee training or have yet to jump into the world of employee training, the fact remains… something is holding you back from investing in online training in the first place.
Maybe you see online training as too expensive, too difficult to implement, too complicated, too difficult to measure… we get it, it looks like a big mountain to climb. But with the pace of change in the modern workplace accelerating faster than ever and the need to maintain a competitive advantage becoming a major factor in whether or not a business fails or succeeds, online employee training has never been more important.
Join us as CEO of BizLibrary, Dean Pichee, outlines why you should invest money in training in the first place and discusses how much to invest, how to determine ROI on what you invest, tips and tricks for getting the most out of your online training program and techniques for getting budget approval from leadership.
In this webinar, you'll learn:
Why you should invest money into an online training program and what the expected ROI should be
Find out how much you should be investing in training
How to get the max ROI out of your training investment
How to present training to your C-Level and get budget approval
How to Grow and Become a Seasoned PM by Microsoft Sr PMProduct School
Main takeaways:
-Identifying the right stakeholders in your growth
-How to leverage all opportunities correctly with these stakeholders
-Important skills to demonstrate in your work that make you eligible for next level
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
2. Synopsis
• Knowledge Management projects are notorious for failing to deliver
benefits. It’s not the actual implementation that fails; installing Yammer,
Jives, Workplace or any other tool is not particularly challenging. The
problem is that many organisations switch their focus once the tool
implementation is complete.
• Before wasting time and money, what needs to be understood, is that
Knowledge Management is not something that can be implemented. It is
not defined by the tools that are used, nor the processes that are followed
to create articles in a knowledgebase.
• Knowledge Management is first and foremost a willingness and desire of
people within the organisation to help each other make things better. If
this desire is not truly there, all that your process and technology-related
investments will lead to, are expensive and embarrassing white elephants.
3. Jamie Donoghue
Director and Principal Consultant
MBA, CISA, CGEIT, CISM, CRISC, COBIT, P3O, MSP, PRINCE2,
PMP, ITIL Expert, ScrumMaster, Lean Change, DevOps, Six Sigma
Speaker
Jamie, a dual citizen of the UK and NZ, has spent over 19 years
improving IT Services for public and private organisations in
the UK, Australia and South East Asia.
As the architect and lead coach for VisionLed’s 7 Principles of
Business Agility, he specialises in guiding organisations through
their transformational process.
jamie@visionled.co
4. Agenda
What’s in it for our customer? Our organisation? For me?
What goes wrong when we put technology and process
before people?
How can we start on the right foot?
How will we know if we’re on the right track?
5. Common Approaches to Knowledge Management
1. Knowledge Base
2. Communities of Practice
3. Lessons Learned
4. Learning Management Systems
5. Training
6. Collaborative Platforms
7. Knowledge Base
• Reduce frustrating waiting time
• Access to latest information
• Give a sense of empowerment
• Reduce manpower costs
• Increase customer satisfaction scores
• Improve productivity
• Increase reputation
• Increase community engagement
• Prevent knowledge loss
8. Knowledge Base
Set a limit on the number of active articles
– Per product / service
– Measure number of times accessed (is it current?)
– Measure relevance (were the tags / search strings correct?)
– Measure integrity ‘did it help?’
• If not, should it be revised or replaced?
Ask your colleague to search for your article but don’t give
them your tags / keywords
– (don’t cheat by searching by author!)
Measure who is and is not contributing
– If not why? Need help?
Measure value of each article
– How much time did it save?
– How much pain did we avoid?
10. Knowledge Base
Number of new articles created
Number of articles accessed
Number of articles marked as useful
Number of articles archived
% of incidents resolved - 40%
Number of hours saved - 300
ROI (monthly) - $13,000
11. Knowledge Base
New Incidents (project / operations) 500
Incidents solved using knowledgebase articles 200
Average incident duration (no article) 4 hours
Average incident duration (with article) 1 hour
Number of hours saved by knowledgebase 900
Average hourly rate $20
Total value of hours saved $18,000
Monthly cost of Knowledge Base
Time to create new articles (50 new articles x 1 hour x $20) $1,000
IT Costs (hardware, software) $4,000
Return this month $13,000
12. Knowledge Base
Need some inspiration?
https://asana.com/guide
https://kb.yoast.com/
https://www.dropbox.com/help
Use case scenarios are important. Put yourself in the position of
the searcher, even better get a searcher and watch how they go
about getting the information they need.
14. Communities of Practice
• Give customers direct access to experts
• Provide an avenue to request new features / products / services
• Shows the customer that we care about our relationship
• Increase innovative ideas
• Reduce attrition costs
• Use CoP to validate and drive strategy
• Gain access to new ideas and knowledge
• Learn positive / negative lessons from others
• Increase story telling ability
15. Communities of Practice
Get together and start talking
Use Lean Coffee to come up with ideas/options
Design a ‘process’ that you can follow
Don’t get caught up with fancy tools (at first)
Speaking to each other and sharing stories is the best way to
retain new information
– What went wrong (pain point)
– How you fixed it
– Ways that it could happen again (warning signs)
16. Communities of Practice
Critical Success Factors
• Communities are self-organising
– We want to attend
– We have the time to attend
• Communities are grouped around ‘problems’
• Communities are not too big
• We have the ability to tell interesting business stories
KPIs
• % of CoP sessions that have customer involvement
• % of CoP sessions that have actionable outcomes
17. Lessons Learned
• During Presales, a decision was made to reduce the implementation
timeline of a project by 20% in order the make the bid price more
competitive and show that we are faster than our competitors
• The total contract value was $5m over 5 years.
• Profitability was expected to be 15%
• The initial timeline for implementation was 10 months, with a project
resource cost of $500k
• This was reduced to 8 months with a new resource cost of $400k
18. Lessons Learned
Lesson
• We were unable to deliver the requested scope within the timeline stated
in the contract
• We needed at least 15% more time
• Our customer satisfaction rating was below the accepted benchmark
• We lost x2 Project Managers during the implementation
• The delays cost us $50k in penalties
Cost of Lesson
• Customer may not renew the contract
• $30k Hiring cost of replacement Project Managers (HR + Agency)
• $50k penalty
• 3 Members of the project team are looking for new roles
How do we make
this a Lesson
Learned?
19. Lessons Learned
• Do not have to deal with problems over and over
• Increase confidence in quality
• Reduce variance in benefit realisation
• Increase compliance with policies, standards and regulations
• Reduce costs from reinventing the wheel
• Increase employee and customer satisfaction
• Reduce project time and costs by implementing past successes
while avoiding past failures
• Increase collaboration with other projects / business units
• The more lessons we learn, the less repeated drama we endure
20. Lessons Learned
Lesson
• Supplier A is very unreliable which caused a 3 week delay to
our project
Action Implemented (closed)
Supplier A has been blacklisted by procurement
OR
Action Implemented (open)
If you decide to use Supplier A, we recommend you have a
backup plan with Supplier B
21. Lessons Learned
Critical Success Factors
• The business is willing to act upon lessons i.e. close them
KPI’s
• % of projects / business units with recorded Lessons
• % of Lessons marked as closed
23. Learning Management Systems
• Reduce reliance upon busy experts
• Access to latest information (for free / or cheaper)
• Give a sense of empowerment
• Reduce physical training costs
• Reduce negative lessons (repeated mistakes)
• Increase employee and customer satisfaction
• Easy access to valuable training
• Ability to easily track performance and progress
• Prepare for new / or higher roles
24. Learning Management Systems
• Use gamification to maintain interest / participation
• Set a target for customised vs generic content e.g. 60/40
• Focus more on on-the-job training/coaching/mentoring
– Mentors to meet and discuss commonly taught topics for creation of
customised content for the LMS
25. Learning Management Systems
Critical Success Factors
• Agreement upon the ratio of customised to generic content
• Access to quality content providers
• Standards for customised content
KPIs
• % of employees that have used the LMS to:
– Complete a task
– Solve a Problem
28. Training
• Increased personalism through face to face interaction
• Increased customer satisfaction
• Open pathways to additional products / services
• Increase confidence in achieving objectives
• Reduce attrition costs
• Reduce costs of lost knowledge
Reinvent wheel / customer satisfaction / competitor advantage
• Increase performance
• Increase motivation
• Get a needed break from day-to-day but still retain focus
30. Training
Critical Success Factors
• Training clearly linked to measurable business value
KPIs
• % of training investments that realised business value
33. Collaborative Platforms
• Simplify the communication channels
• Faster response to questions
• Increased confidence in having a modern provider
• Increased participation in the innovation process
• Reduced attrition rate
• Enhanced communication channels (internal and external)
• Simplify document management processes
• Increased ability to have your voice heard
• Able to participate in initiatives beyond your natural boundaries
34. Collaborative Platforms
Create a sense of urgency
– Why do we ‘need’ the platform?
– How are we hurting without it?
Build up support
– Identify the early adopters, get them together
Create a shared vision
– What will it look like in the future when we are all integrated on a
common platform?
– How is it amazing?
Create and Celebrate Quick Wins
– What value did the early adopters achieve?
– Promote it!
– Get the fence sitters to participate
35. Collaborative Platforms
Critical Success Factors
• People are given the time to collaborate
• We are all clear on why and how we are going to use the platform
• The platform is integrated with our normal business processes
KPIs
• % of business units that ‘buy-in’ to the platform
39. Disclaimer: This material that follows is a presentation of general background information about SingTel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and
should not be disseminated or distributed to parties outside the presentation. It is information given in summary form and does not purport to be complete. It is not to be relied upon as advice to investors or potential investors and does not take into
account the investment objectives, financial situation or needs of any particular investor. This material should be considered with professional advice when deciding if an investment is appropriate.
Editor's Notes
We setup a knowledgebase, SharePoint or alternative and simply fill it up!
Gamification does not need technology. You can simply introduce a manual point system with rewards that is tracked at the team
Review and Reinforce Learning
Technology – Process – People = Slave to the Tool
Process – Technology – People = Best-practices that do not fit your business model
People – Process – Technology = Work the way you want to, with maximum efficiency