The document summarizes a discussion about engaging students and supporting them. It notes that engagement requires effort, creativity, and time to build trust through meaningful dialogue. It also stresses the importance of making students aware of available support, ensuring the right support is provided to the right students, and learning from students who don't seek help. Responding positively to student feedback and disseminating best practices are also highlighted. Finally, it mentions that engagement requires commitment from staff as well through training, open dialogue, and a willingness to work differently.