This document provides an introduction to social media and outlines steps for businesses to get started using social media. It discusses what social media is, the benefits it provides, who is using social media, and what businesses can use it for, such as marketing, sales, and communications. The document then recommends three steps for businesses: 1) start by listening and joining social media platforms, 2) look and learn from what others are doing, and 3) take action with small, regular steps like setting up social media profiles and posting blog entries.