The document discusses 10 things designers should know about how people process information. It finds that attention spans are short, around 10 minutes; people only remember 20% of information after a month; memories can be inaccurate or changed over time; limited choices can be better than too many; using stories increases understandability and memorability of information; physical products seem more real and valuable than virtual ones; and trust judgments are made within seconds based on visual cues. Overall, the document emphasizes understanding human cognitive biases and limitations to design more effective materials.
Resources to assist parents and families with math homework and skills. Includes several links to educational videos, online tutoring, flashcard makers, and skill practice.
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
People don’t want just goods or services from a business anymore - they want a unique, remarkable experience built around those goods or services. It’s the same for your library. Your patrons are looking for more than a book - they can find that at Walmart, or even in their pocket. They want a unique, useful user experience built around “your stuff.”
User experiences are a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on the full digital and physical experiences patrons have when they make a library visit - so they can quickly find information, make decisions, or participate - creating positive experiences that visitors not only remember but want to share with others. David Lee King explains the customer experience design concept, introduces a range of tools and strategies, and shares experience design best practices.
Resources to assist parents and families with math homework and skills. Includes several links to educational videos, online tutoring, flashcard makers, and skill practice.
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
People don’t want just goods or services from a business anymore - they want a unique, remarkable experience built around those goods or services. It’s the same for your library. Your patrons are looking for more than a book - they can find that at Walmart, or even in their pocket. They want a unique, useful user experience built around “your stuff.”
User experiences are a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on the full digital and physical experiences patrons have when they make a library visit - so they can quickly find information, make decisions, or participate - creating positive experiences that visitors not only remember but want to share with others. David Lee King explains the customer experience design concept, introduces a range of tools and strategies, and shares experience design best practices.
Don't know if you noticed, but Linkedin has changed a lot lately. Here is a guide on how to master the new Linkedin features.
The full blog post with further details on www.juliussolaris.com
Design Patterns in Social Media: The Hero's Journey will be Twitter-edEd Schipul
Sarasota Design Summit - how to utilize Twitter and other Social Media tools to tell your Story, discover and grow your Characters and further your Plot.
Presentation version of my book, Designing the Digital Experience, given at Computers in Libraries 2009. Focuses on creating digital experiences on websites.
How Blogging Brings Dialogue To Corporate Communicationssbooth
Slides from a talk on corporate blogging. See notes here: http://climbtothestars.org/archives/2007/09/24/how-blogging-brings-dialogue-to-corporate-communications/
This is my Personal Persona slideshow, describing myself and some of my views on this working world. It also displays some of my own created work and my skills and tools that I've accumulated so far, as well as where I come from and my work ethic. I hope you all enjoy viewing this slideshow!
Inspired by Lori Deschene's article on the same name, this deck shows how to use Social Networking Mindfully. Peace, and see you soon in the mindful social network. Design Inspired by EmilandDC (emiland.me)
For more decks like these, contact me -
aadhilkhan007@gmail.com
www.mobideck.tk
Presented to Association of Women In Communication, July 10, 2012. How to obtain rich, detailed company stories and use them to achieve your advertising, marketing and public relations goals.
How to ditch meetings and start playing games (UX in the City - Manchester 2017)Neil Turner
Games? Aren’t they strictly for outside office hours? Not when it comes to design games they’re not. Design games are not only great fun, they’re also a fantastic alternative to dull and boring business meetings. Design games are a great way to engage people; to approach problems from a different angle; to build a shared understanding; to generate and explore ideas and to generally get lots of great work done without it even seeming like work in the first place.
These are the slides from my design games workshop at UX in the City - Manchester, May 2017.
Moving from user centred thinking to system thinkingNeil Turner
User-centred thinking has done the design community proud. However, whilst its laser beam focus on the user is an undoubted strength, it does sometimes mean that the wider user eco-system is not always considered. I'm going to introduce system thinking (also known as service design). System thinking is a way to not only consider the user but the wider system in which a user interacts with a service or product. Think of it as user-centred design 2.0!
This is a presentation that I gave at a SynchHerts meetup (http://www.meetup.com/SyncHerts/) on 7th Aug 2014.
Don't know if you noticed, but Linkedin has changed a lot lately. Here is a guide on how to master the new Linkedin features.
The full blog post with further details on www.juliussolaris.com
Design Patterns in Social Media: The Hero's Journey will be Twitter-edEd Schipul
Sarasota Design Summit - how to utilize Twitter and other Social Media tools to tell your Story, discover and grow your Characters and further your Plot.
Presentation version of my book, Designing the Digital Experience, given at Computers in Libraries 2009. Focuses on creating digital experiences on websites.
How Blogging Brings Dialogue To Corporate Communicationssbooth
Slides from a talk on corporate blogging. See notes here: http://climbtothestars.org/archives/2007/09/24/how-blogging-brings-dialogue-to-corporate-communications/
This is my Personal Persona slideshow, describing myself and some of my views on this working world. It also displays some of my own created work and my skills and tools that I've accumulated so far, as well as where I come from and my work ethic. I hope you all enjoy viewing this slideshow!
Inspired by Lori Deschene's article on the same name, this deck shows how to use Social Networking Mindfully. Peace, and see you soon in the mindful social network. Design Inspired by EmilandDC (emiland.me)
For more decks like these, contact me -
aadhilkhan007@gmail.com
www.mobideck.tk
Presented to Association of Women In Communication, July 10, 2012. How to obtain rich, detailed company stories and use them to achieve your advertising, marketing and public relations goals.
How to ditch meetings and start playing games (UX in the City - Manchester 2017)Neil Turner
Games? Aren’t they strictly for outside office hours? Not when it comes to design games they’re not. Design games are not only great fun, they’re also a fantastic alternative to dull and boring business meetings. Design games are a great way to engage people; to approach problems from a different angle; to build a shared understanding; to generate and explore ideas and to generally get lots of great work done without it even seeming like work in the first place.
These are the slides from my design games workshop at UX in the City - Manchester, May 2017.
Moving from user centred thinking to system thinkingNeil Turner
User-centred thinking has done the design community proud. However, whilst its laser beam focus on the user is an undoubted strength, it does sometimes mean that the wider user eco-system is not always considered. I'm going to introduce system thinking (also known as service design). System thinking is a way to not only consider the user but the wider system in which a user interacts with a service or product. Think of it as user-centred design 2.0!
This is a presentation that I gave at a SynchHerts meetup (http://www.meetup.com/SyncHerts/) on 7th Aug 2014.
How to design more ethically engaging experiences (UCD 2016)Neil Turner
Hi. My name is Neil, and I’m an addict. I’ll admit it, I’m addicted to technology, and you know what, I suspect that you are too. We’re all addicts now aren’t we? We’ve all become addicted to a very modern drug called technology.
It’s not our fault that we’re addicted to technology, we're only human after all. You see technology is just too damn addictive. And why is it so addictive? Because it’s been designed to be so by designers like you and me. It’s been designed to engage, to demand our attention, to draw us in and to slowly but surely get us hooked.
In this talk which was originally delivered at UCD 2016, I’m going to argue the case for why we as designers should be helping to break this cycle of addiction. Why we should be focusing on making a positive impact on peoples’ lives, rather than chasing ever greater usage of our products and designs. I’m going to show you how to create products that are more ethically engaging; that let people get on with their lives without becoming a slave to the machine!
UCD from across the pond - A case study in remote UXNeil Turner
How do you design the UX for a complex website when you're based in the UK and the users, business stakeholders and the rest of the design team are in America? In this insightful case study you’ll find out what lessons I learnt from tackling this challenge in a recent role.
You’ll learn how to foster a collaborative remote team; how to use technology to carry out remote UX research, design and usability testing; and which UX tools and techniques are best suited to remote UX.
Moving from task based to experience based designNeil Turner
In an increasingly multi-channel world it's important to look at the entire end to end experience that a customer receives, not just to focus on individual customer tasks, interactions and touch points. This presentation covers how to move from a task based design mind-set to an experience based design mind-set, along with some key tools and techniques for designing true multi-channel experiences and for mapping out the complete end to end customer journey.
And what next? A case study in how to get the most out of your user researchNeil Turner
In this insightful case study Neil Turner, UX lead at TUI (Europe’s largest tour operator) will take a look at some of the ways that the TUI UX team distil, utilise and communicate user research findings to ensure that everyone is singing from the same hymn sheet, and that throughout the design process they’re always designing with their target audience in mind.
How to ditch meetings and play games insteadNeil Turner
Games? Aren’t games strictly for outside office hours? Not when it comes to user-centred design. Games are not only great fun, they’re also a fantastic way to approach a problem from a different angle and to get important requirements and information from users, stakeholders and team members, without it even seeming like hard work.
In this presentation I cover some simple design games that you’ll be able to apply straight away to your user-centred design projects. You’ll learn games for generating potential design ideas, for exploring ideas and for refining and evaluating designs with users.
An introduction to ergonomics for mobile UX (Ux in the City)Neil Turner
Presented at UX in the City 2016. The presentation covers why it’s so important to consider the ergonomics of a design, how we hold our devices, what our physical constraints are and how you can use this information to design digital experiences that not only look great, but feel great as well.
What is ux design? A behind the scenes tourNeil Turner
What is UX design? In this presentation I look at what UX design is, and what a UX designer does by examining the 7 ages of a web page - from the idea to the live page.
Using jobs-to-be-done to design better user experiences (UX Cambridge 2017)Neil Turner
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole." (Theodore Levitt, Harvard marketing professor). Jobs-to-be-done is one of those concepts that intuitively makes so much sense, and yet still isn’t that widely known or used. The idea that you should focus on the job that someone is trying to do, rather than just the means of achieving , is not a revolutionary one, but is nonetheless incredibly powerful and insightful. As Clay Christensen, one of the fellow architects of jobs-to-be-done, has said, "In hindsight the job to be done is usually as obvious as the air we breathe. Once they are known, what to improve (and not to improve) is just as obvious".
This interactive and hands-on workshop, from UX Cambridge 2017 covers how to use jobs-to-be-done to not only come up with innovative ideas, but to research and design better user experiences, regardless of whether someone is starting from a blank sheet, or improving an existing product or service.
It includes how to identify jobs-to-be-done, how to use job stories to help frame jobs-to-be-done and how to enhance personas, user journey maps and even user stories using jobs-to-be-done.
A presentation covering moderated and unmoderated remote user testing. The presentation goes through the pros and cons for each technique; some of the remote user testing tools available and some hints and tips for carrying it out.
The pursuit of tapiness - A case study in making tablet friendly websitesNeil Turner
How hard can it be to make a website tablet friendly? Hang about, exactly what do you mean by tablet friendly? Are we including mini tablets? What sort of usability quirks and foibles will tablet users put up with? How can something that sounds so simple prove to be so tricky to pin down, let along achieve?
Come with me on a journey through space and time as I discuss how TUI, Europe’s largest holiday tour operator set about making Thomson.co.uk and Firstchoice.co.uk more tablet friendly. I’ll discuss why designing a great experience for tablet users is so important, what it means to optimise a website for tablet and how we went about doing it. I’ll discuss how we identified the most important improvements to make and how we’re ensuring that future designs are always tablet friendly.
Long distance UX relationships - How to deliver great UX when working with of...Neil Turner
How do you deliver great UX when the development team is not only in a different office, but on a different continent altogether? This lightning talk presentation outlines some invaluable advice for UX designers working with off shore development teams.
Best Practice For UX Deliverables - Eventhandler, London, 05 March 2014Anna Dahlström
TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE'
https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE
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Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014.
http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3
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Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section.
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ABSTRACT
Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty.
Who is it for?
This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work.
What you'll learn
In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with:
// How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers)
// Guiding principles for creating good UX deliverables (both low and high fidelity)
// Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents
// Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables
This presentation shares the journey I’ve been on, from trying to shape and influence a user’s path, to creating sandbox environments in which people can play and amaze us!
______
Designers are trained to guide users toward predetermined outcomes, but is there a better use of this persuasive psychology? What happens if we focus less on influencing desired behaviors and focus more on designing ‘sandboxes’: open-ended, generative systems? And how might we go about designing these spaces? It’s still “psychology applied to design”, but in a much more challenging and rewarding way!
In this talk, I’ll share the journey I’ve been on, from trying to shape and influence a user’s path, to creating these sandbox environments. You’ll learn why systems such as Twitter, Pinterest, and Minecraft are so maddeningly addictive, and what principles we can use to create similar experiences. We’ll look at education and the work of Maria Montessori, who wrote extensively about how to create learning environments that encourage exploration and discovery. And we’ll look at game design, considering all the varieties of games, especially those carefully designed to encourage play — a marked contrast with progression games designed to move you through a series of ever-increasing challenges, each converging upon the same solution. Finally, we’ll look at web applications, and I’ll share how this thinking might influence your work, from how you respond to new feature requests to how you design for behavior change in a more mature way.
The gap between physical and digital has blurred: we use Wiis to get in shape, computers to order a pizza, or our smartphone’s GPS to find hot dates. People want to interact with products and services when they want to and how they want to – and that’s not always on the web.
The future of design is everywhere the customer touches our product or service - digital or physical. User experience practitioners must move beyond the screen to designing a holistic customer experience that is seamless across channels and devices.
The Importance of Storytelling in Web Design, WordCamp Miami 2013Denise Jacobs
What if we strengthened our creations for the web by building them upon a foundation of Story? Let's explore the growing importance of storytelling in web design, how to communicate Story through all aspects of a website from content, to design, to ux; and how to apply key components of great storytelling in literature to the medium of the web.
The Impact of Technology on Dementia Care ServicesJJ Lassberg
Closing Remarks at the Alzheimer's Association: Houston and South East Texas 2011 Professional Conference
The Impact of Technology on Dementia Care Services: Empowering Providers, Patients & Families
Emerging Technology does support some very real threats and at the same time has an incredible ability to empower, encourage, and inspire when harnessed for the greater good.
A stripped down version of a presentation I gave to students in Latvia - it's a fantastic time to be shaping the profession of librarianship, so this slide-deck is about the world and the way it's changing, trends for the future, and how to make the most of being a librarian.
When I turned my web writing job into this “content strategy” thing back in 2008, I thought I’d hit the jackpot: Finally, I had the tools to solve the problems that plagued my projects. Content wasn’t left ’til last, projects weren’t delayed, concerns weren’t limited to design and development. Win, win, win.
But then some terrible someone always came along to spoil my party. I’d make a style guide; the authors would stop following it. I’d work out a content model; the designer would insist on an interface it couldn’t support. I’d go through the audit results; the client would smile, nod...and go back to business as usual. I wanted to make content meaningful. Instead, I was making documents. I was making fantasies. Sometimes, I was even making enemies.
I was overwhelmed, overworked, and disappointed—until I changed the way I saw my role. Instead of tying things up with a bow and delivering it to others’ doorsteps, I learned how to make the work theirs instead—to create strategy with them, not for them.
In this talk, I share the ways I overhauled how I work, and how that’s led to more successful projects and more satisfying client relationships.
Remote design sprints - Lessons from a brave new remote world.pptxNeil Turner
Design sprints are a fantastic way for teams to rapidly explore a challenge, to come up with some potential solutions and to test these with users.
However, the classic 5-day design sprint assumes that everyone is in the same room. What if this isn’t possible? In this informative presentation you’ll learn 10 key lessons from 2 remote design sprints.
You’ll find what worked, what didn’t work, when it makes sense to run a remote design sprint and come away with enough knowledge to run your own one.
Continuous discovery – holy grail, or poisoned chalice?Neil Turner
Continuous discovery sounds brilliant in theory. How can speaking to users on a weekly basis possibly not be a good thing for Agile teams to do? However, in practice continuous discovery can cause teams more harm than good if they don’t approach it in the right way.
In this presentation you’ll learn what continuous discovery is, what some of the common pitfalls are, and how teams can avoid them.
Continuous discovery sounds brilliant in theory. How can speaking to users on a weekly basis possibly not be a good thing for Agile teams to do?
However, in practice continuous discovery can cause teams more harm than good if they don’t approach it in the right way.
In this talk from UX Scotland 2023 you’ll learn what continuous discovery is, what some of the common pitfalls are, and how teams can avoid them.
Remote design sprints - Lessons from a brave new remote world (Agile Manchest...Neil Turner
Design sprints are a fantastic way for teams to rapidly explore a challenge, to come up with some potential solutions and to test these with users.
However, the classic 5-day design sprint assumes that everyone is in the same room. What if this isn’t possible? In this informative presentation from Agile Manchester 2023 you'll learn about 10 key lessons from 2 remote design sprints.
You’ll find what worked, what didn’t work, when it makes sense to run a remote design sprint and come away with enough knowledge to run your own one.
How to grow your growth mindset superpowerNeil Turner
Having a growth mindset is not only important for your own learning and development, it can even be good for your overall wellbeing. This presentation covers what a growth mindset is, why having one is so important and some tips for gaining and growing your own growth mindset superpower.
How to choose the right UCD collaboration style.pptxNeil Turner
User-centred design is a team sport involving lots of different players, from designers and researchers to engineers and product managers.
Collaboration is critical, but all too often the wrong style of collaboration is utilised.
In this presentation from UCD Gathering 2022 you will find out how to determine and use the most effective collaboration style for a particular task, regardless of whether you're working without someone remotely, or face-to-face.
Running remote workhops that don't suck slidesNeil Turner
Remote workshops can suck. Really suck. But it doesn't have to be like this. Find out how to run remote workshops that not only don't suck, but are productive, engaging and perhaps even a little bit fun.
Dealing with design debt (UCD Gathering)Neil Turner
Technical debt is a well-known problem when taking an agile software development approach, but what about design debt? Taking an iterative approach can all too often lead to design debt in the form of UI inconsistencies, half-finished designs, fragmented user experiences and unresolved usability issues. This case study from UCD Gathering 2020 covers:
- What is design debt and why does it build up?
- How to minimise design debt building up
- How to identify and prioritise current design debt
- Strategies for dealing with design debt
UX life hacks - How to work smarter and get more done (UX in the City 2019)Neil Turner
Get more done in less time. Sounds too good to be true, doesn’t it? But what if I told you that by using the power of UX life hacks - invaluable hints, tips and tricks for working smarter - you can?
In this session from UX in the City 2019, you’ll learn some UX life hacks that I’ve built up over 15 years of working in UX.
Confessions of a former UCD devotee – How I managed to kick the UCD habit and...Neil Turner
Repeat after me. "Thou shalt always consider the user above all others. Thou shalt centre thy design around user needs and seek user feedback at every pass".
User-centred design (UCD) is still very much the established dogma within the UX community. The idea that everything we do should be centred around the user. That user insights, feedback and participation should be sought wherever possible. But what if user-centred design is a false prophet? What if it's not really the answer to all our UX hopes and dreams?
In this talk originally delivered at UX Cambridge 2015 I will take you through my own story of UCD love and then disillusionment. Of how I went from a UCD evangelist and devotee to embracing a new dogma - lean UX. I will share with you what caused my change of heart and hopefully open your eyes to the limitations - and sometimes even dangers - of UCD. Come hear my tale and find out why I've not only come to embrace lean UX over UCD, but implore others to do the same.
A short 5 min lightning talk looking at desire paths, and why they are of interest to UX designers. A desire path (also known as a desire line or social trail) is a path developed by erosion caused by footfall. The path usually represents the shortest or most easily navigated route between an origin and destination. The key to the desire path is not just that it’s a path which one person or a group has made but that it’s done against the will of some authority which would have us go another, rather less convenient way.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
17. A limited choice isn’t necessarily a bad thing
http://2.bp.blogspot.com/-dGhZwbsT54Y/TVRBT0GoSYI/AAAAAAAAKRk/YGih8fqg_nY/s1600/Sideburn%2BTV%2B1.jpg
18. Q. How can you make written
instructions easier to carry out?
http://www.flickr.com/photos/devbem/2593645734/sizes/z/in/photostream/
19. Tuck your chin into your chest, and then lift your
chin upwards as far as possible. 6-10 repetitions.
Lower your left ear towards your left shoulder and
then your right ear toward your right shoulder. 6-10
repetitions.
Tuck your chin into your chest, and then lift your chin
upwards as far as possible. 6-10 repetitions.
Lower your left ear towards your left shoulder and then
your right ear toward your right shoulder. 6-10
repetitions.
If it’s hard to read, it’s hard to do
20. AND CAPITAL LETTERS AREN’T ANY HARDER TO READ (JUST SLOWER)
http://www.flickr.com/photos/hinkelstone/2937832909/
21. Q. How can you make information
understandable, interesting & memorable?
http://blog.thepertgroup.com/wp-content/uploads/2011/04/106448128.jpg
49. People will pay more, the more
‘real’ something appears
http://www.invernesspalacehotel.co.uk/hotel/google-tours-at-the-best-western-inverness-palace-hotel-spa/
50. Q. How do people tell if
something can be trusted?
http://www.flickr.com/photos/ericejohnson/4306677355/in/photostream/
53. Q. How long does it take for someone to
make a trust judgement?
54. Just 2 to 7 seconds
http://www.flickr.com/photos/prlorenzoni/5093359472/
55. People use look and feel as their first indicator of trust
http://www.flickr.com/photos/martinmeijer/7278066496/
56. Better design = More trust
http://www.flickr.com/photos/rigib/4865976026/
57. Want to learn more?
http://www.amazon.co.uk/Things-Every-Designer-Needs-People/dp/0321767535
Editor's Notes
- In true QI fashion I’m going to introduce each topic with a question…
- Its early days so hopefully I’ve still got your attention
- About 7-10 mins is most we can pay attention to any one task- Talking about sustained attention – actively concentrating on something- And anyone that says they can multi-task is deluding themselves because we can only effectively focus on one task at a time – we can switch between tasks but our focus is only ever on one task
- Research has suggested that technology is making our attention span even shorter- I’ll just quickly check my email, or Facebook, I’ll just read the latest news headlines- Constantly flitting between things so are not used to focusing our attention for long- Very easily distracted
- YouTube perfectly taps into our attention span as most videos are less than 7 mins long- Will very, very rarely see a top video more than 7 mins
- I going to show you a short clip of QI and want to find out how much you can remember
-This is called the ‘Forgetting Curve’- Based on work in 1886 by Hermann Ebbinghaus investigating the degradation of memories- Shows how quickly we forget things unless we can store them in our long term memory – generally by actively using that information- By a week you can only remember about 20%, by a year that becomes almost nothing
- Of course we don’t remember everything - which is why not everyone guessed the right robber- Its why eyewitness testimonials can be very unreliable- Memories can be very deceptive because we effectively reconstruct a memory each time we use it - Our neurons fire up and we reconstruct that memory a new- This can lead to some interesting results e.g.
- We tend to remember things as better than they were- That hotel we stayed at a few years ago was amazing
- When in actual fact we’ve forgotten all the bad stuff- Tend to try to fit our memories with what we’d like to remember
- Research has shown that its surprisingly easy to change someone's memory – without the need for hypnosis- In one study people were asked to write down their food history e.g. foods they didn’t like as a child- Sometime later they were then reminded of their food history, with some false history added e.g. they felt sick after eating boiled eggs- People then showed less willingness to eat that food, even though that memory was completely made up- Demonstrates how mis-information can easily influence people
- Most people will say that the more choice they can have the better, but is this necessarily the best thing to offer them?
- A lot of research has been conducted looking at how much choice to give people- In one study jam tasting tables were setup in a supermarket, one with 6 different varieties, the other with 24- More people came to stop at the table with more jams (60% vs 40%) but only 3% went on to buy a jar, compared to 31% for the 6 variety table
- People can often struggle when there is too much choice – how do I decide what to go for?- I broke out in cold sweats when I recently went into a carpet store because there we so many options- Can be even worse online – 100s or even 1000s rather than 10s of choices- Why breadth, rather than depth is often a better strategy – offer a few products at different price ranges, rather than everything
- Instructions from a study in 2008 by Song and Schwarz – People were asked to carry out written instructions for a simple physical exercise- The people that were given the instructions in the hard to read font rated the exercise as more difficult to do, estimated that it would take more time and were less likely to incorporate it into their routine- Demonstrates the importance of making things easy to read- Especially important with computers, tablets and mobile as harder to read on a screen than paper
- Incidentally a misconception that capitals should be avoided online as they are harder to read- We’re just used to reading in lowercase so slower to read- Obviously wouldn’t use capitals for the main body of text but fine for titles etc…
- Everyone loves stories – they are perhaps the most natural way to communicate an idea or concept- Obviously the budget cuts in the US are meaning that Michelle Obama has had to supplement their income with a teaching job- Love the little boys hair cut – I can only guess a class mate did it for him!
- Storytelling is as old as people – Its entrenched in our DNA- Was how information was passed down through generations – Everyone can very quickly grasp a story
- A great example from Google for how to use a story to communicate something
- Ran Kivetz carried out this experiment and found that card A was more effective- Its because people are more motivated the closer they feel that they’re getting to the goal- Even though the number of coffees required are the same, Card A already has some stamps in so it seems that people are closer to the goal of a free coffee- We see this tactic employed elsewhere, such as…
- You always get a starter pack of stickers with an album- The closer you get to finishing an album (or team), the more important it gets - suddenly it’s the most important thing in the world!- Swapping your entire packed lunch at breaktime to get that illusive missing sticker
- Dropbox utilise this for new starters- People are shown the steps they have completed and how far they are from getting a bonus (of more space)- Incidentally people are more motivated to continue when the focus is given on what they still need to do, rather than what they have done
- Has anyone found Wally?
- I’m going to show you an image and would like you to tell me what the first thing you see is
-This picture was used in a 2005 study by Hannah Chua- People that grew up in East Asia saw the background first as they generally pay more attention to context and background- People that grew up in the West was the cows first, as they generally pay more attention to a main or dominant foreground object- Incidentally checkout out my awesome Photoshop skills for the background image – seamless!
- In the west cultural norms emphasise the individual – so people tend to focus on objects in the foreground
- In the east cultural norms emphasize relationships and groups so people tend to focus on the background
- Demonstrates that culture hugely affects how people think, behave and even see – even showing up in brain scans- Of course this is all very general – there are obviously large differences between different subcultures, such as between the Brits and the French- We really need to understand our users and their culture for online
- Did anyone spot the tasty child burger?- Lets hope thatTescos are not supplying their meat otherwise there might be more horsemeat than child meat in the burger!
- I’m going to show you a bunch of cars and want you to decide which you like best…
- We’re faced with hundreds, if not thousands of decisions every minute – have to almost instantly decide what to do- Think about driving a car – we make most decisions without thinking- Anyone that has looked into AI will appreciate the number of decisions just a simple task requires, such as walking across a room
- Its impossible to externalise all our decision processes because most of our decisions are made unconsciously- Shapes, colours, textures, feel all tap into the unconscious part of the brain – we know that we prefer the look of this car over that one, but can’t necessarily say why
- Tapping into that unconscious is a massive subject area in itself but its worth considering that people are not machines- We don’t have time to apply much thinking or logic – most things are done on gut or best guess- It’s one of the reasons why we’re not going to be seeing any humanoid robots anytime soon…
- And of course as any economist will tell you – people are not rational- Indeed many economic models have been shown to be incorrect because it was assumed that people were largely rational in their behaviour – they’re not
- If you have a product available online, via a catalogue and in a physical store – do you think that people will pay the same amount for it?
- When I say snack food I mean crisps, chocolate bars, that sort of thing…
- It turns out that the amount people will pay will vary depending on their access to the product- Ben Bushong carried out just this sort of a study in 2010 - People were given money to spend and various different descriptions for snack food, ranging from a purely textual description, to the physical product- They found that people would pay more for an item if they could touch and feel it- More than if it could be seen behind plexiglas and significantly more than if they could just see a text description, or a picture of the product
- Perhaps unsurprisingly people will value a product more highly when it’s physically in front of them (which is why this shop is so profitable)- We like to be able to touch and feel a product – especially something that we’re not entirely familiar with- Its perhaps partly why people tend to buy more non-physical items, such as CDs and DVDs online as opposed to more physically divergent products, such as clothes
- Its why making a product online as real as possible is so important- More pictures, more video, more description – the more ‘real’ it seems, the more people will pay- For example, this is a hotel in Inverness that allows you to tour the inside of the hotel using Google maps
- It seems that reports that Blockbuster are no longer available on the high street are simply not true!
- I’m going to show you 2 travel sites offering tourist information for Majorca- Which would you trust more?
- Hopefully everyone said B
- And how long did it take you to decide?- How long does it take people to decide whether to make that sort of a trust decision?
- Just 2 to 7 seconds- Its very much a gut feel – you obviously can’t read a lot of information in 2 to 7 seconds
- Studies have shown that people use look and feel as their primary indicator of trust- You might hear people saying, “This just doesn’t feel right”, “I have a bad feeling about this” (usually in a horror film just before the killer strikes)- This is equally true online e.g. in a 2004 study Elizabeth Silence (great name) asked people to look at various health websites and rate their level of trust in the site- They found that when people rejected a site as being untrustworthy design factors, such as look and feel and navigation accounted for 83% of their comments
- The better the design and look and feel for a site the more it will be initially trusted- Of course trust still needs to be built up and can be easily eroded – but design is key in overcoming that initial trust barrier
- If you want to learn more I can recommend Susan Weinschenk’s 100 things every designer needs to know about people book- Alternatively there are loads of psychology and cognition are articles out there about how people behave online – it really is a very interesting area!