10 excellence approach
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The Excellence Approach was proposed by Thomas Peters, Nancy Austin, and Robert Waterman in 1982. It draws from McKinsey's 7S model and the Model of MBWA. The approach emphasizes getting things done on time, staying close to customers, promoting autonomy and entrepreneurship, maximizing productivity through people, using hands-on management, focusing on core competencies, and balancing centralization and decentralization. Adopting the Excellence Approach can increase customer satisfaction, minimize conflicts, foster innovation, improve effectiveness, boost employee engagement, enhance reliability, strengthen financial performance, raise productivity, and expand market presence.
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Slide: PowerPoint 2013
Design by: Hedi Fauzi
Image: Google Image and Freepik
If you need the original file for your reference, feel free to ask me via email: hedi.fauzi@hotmail.com with subject [SlideShare] (Your Subject)
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Functions of production operation management
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10 excellence approach
- 2. Thomas J Peters Nancy Austin R.H.Waterman Proposed by Thomas J. Peters, and R.H. Watermans Jr. in 1982 .
- 3. McKinsey’s 7s model Model of MBWA
- 6. CHARACTERISTICS OF EXCELLENCE Getting things done on time Staying close to the customers Promoting autonomy and entrepreneurship Maximizing productivity through people Using hands-on approach to managing Doing what company knows best Simple form Promoting both centralization and decentralization simultaneously
- 7. IMPORTANCE OF EXCELLENCE APPROACH Increased the customer satisfaction Excellence approach helps to minimize public conflicts Organizations can enhanced creative and competitive innovation and ideas Outsourcing the organizational activities improved the effectiveness and efficiency of the organization Increased employee satisfaction and involvement Increased the product reliability Organizations can achieve stronger financial performance Raise productivity and reduce operating cost Increase market presentation
- 8. EXAMPLES