Big Lots is a closeout retailer founded in 1967 with over 1,350 stores. Their mission is to save customers money through brand name bargains and a unique shopping experience. They have grown through strategic initiatives like supply chain improvements, better inventory management, and consolidating distribution operations. Their goals include offering quality goods, effective presentation and advertising, managing inventory well and maintaining consistency. Their SWOT analysis notes pricing advantages but also weaknesses like lawsuits, recalls and lack of career opportunities for employees. The challenge is improving performance evaluations for employees, and the proposed steps are changing the evaluation system, selecting the right form, reviewing how it's used and adapting it appropriately.

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