The document discusses the skills and qualities of active listening. It identifies several key aspects of active listening including maintaining open body language, asking open-ended questions, repeating what the speaker says, acknowledging their feelings, avoiding judgment, and being quiet. It also provides examples of actively listening in a conversation by observing the skills used by the listener and providing feedback.

1. ACTIVE LISTENING © 1996-2003 American Student Achievement Institute http://asai.indstate.edu • May be reproduced with proper citation for educational purposes.

2. Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique Qualities of Active Listeners American Student Achievement Institute

3. BODY LANGUAGE Skills for Active Listening Examples: Sitting forward Eye contact Nodding head American Student Achievement Institute

4. OPEN-ENDED QUESTIONS Skills for Active Listening Examples: What happened after that? Who was there? What did they do? How did that work? American Student Achievement Institute

5. REPEAT CONTENT Skills for Active Listening Examples: So what I hear you saying is . . . American Student Achievement Institute

6. ACKNOWLEDGING FEELINGS Skills for Active Listening Examples: You’re feeling ___. It makes you (feeling) that . . . American Student Achievement Institute

7. DON’T JUDGE Skills for Active Listening Examples: Bite your tongue! American Student Achievement Institute

8. BEING QUIET Skills for Active Listening Examples: Count to yourself. American Student Achievement Institute

9. LISTENER Trying It Out Active listening SPEAKER A success that they’ve experienced OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

10. Body Language ACTIVE LISTENING Open-Ended Questions Repeat Content Acknowledge Feelings Don’t Judge Be Quiet American Student Achievement Institute

11. LISTENER Trying It Out Active Listening SPEAKER The biggest challenge of being an educator OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

12. Body Language ACTIVE LISTENING Open-Ended Questions Repeat Content Acknowledge Feelings Don’t Judge Be Quiet American Student Achievement Institute

13. SPEAKER Trying It Out Active Listening SPEAKER What made them want to become an educator OBSERVER Make note of active listening skills being used. Feedback. American Student Achievement Institute

14. Body Language ACTIVE LISTENING Open-Ended Questions Repeat Content Acknowledge Feelings Don’t Judge Be Quiet American Student Achievement Institute

15. ACTIVE LISTENING © 1996-2003 American Student Achievement Institute http://asai.indstate.edu • May be reproduced with proper citation for educational purposes.