Active listening
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This document discusses the qualities and skills of active listening. It identifies that active listeners desire to understand the other person's experience rather than critique them or protect themselves. The key skills of active listening include using body language such as eye contact and nodding, asking open-ended questions, repeating the content of what was said, acknowledging feelings, avoiding judgment, and being quiet. It provides examples of how to demonstrate these skills in a conversation and observes the skills being used.
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Active listening
- 1. © 1996-2003 American Student Achievement Institute http://asai.indstate.edu • May be reproduced with proper citation for educational purposes.
- 2. Qualities of Active Listeners Desire to be No desire to “other-directed” protect yourself Desire to imagine Desire to the experience of understand, the other not critique American Student Achievement Institute
- 3. Skills for Active Listening BODY LANGUAGE Examples: Sitting forward Eye contact Nodding head American Student Achievement Institute
- 4. Skills for Active Listening OPEN-ENDED Examples: QUESTIONS What happened after that? Who was there? What did they do? How did that work? American Student Achievement Institute
- 5. Skills for Active Listening REPEAT CONTENT Examples: So what I hear you saying is . . . American Student Achievement Institute
- 6. Skills for Active Listening ACKNOWLEDGING Examples: FEELINGS You’re feeling ___. It makes you (feeling) that . . . American Student Achievement Institute
- 7. Skills for Active Listening DON’T JUDGE Examples: Bite your tongue! American Student Achievement Institute
- 8. Skills for Active Listening BEING QUIET Examples: Count to yourself. American Student Achievement Institute
- 9. Trying It Out LISTENER Active listening A success that they’ve SPEAKER experienced Make note of active listening OBSERVER skills being used. Feedback. American Student Achievement Institute
- 10. ACTIVE LISTENING Body Language Open-Ended Questions Acknowledge Repeat Content Feelings Don’t Judge Be Quiet American Student Achievement Institute
- 11. Trying It Out LISTENER Active Listening The biggest challenge of SPEAKER being an educator Make note of active listening OBSERVER skills being used. Feedback. American Student Achievement Institute
- 12. ACTIVE LISTENING Body Language Open-Ended Questions Acknowledge Repeat Content Feelings Don’t Judge Be Quiet American Student Achievement Institute
- 13. Trying It Out SPEAKER Active Listening What made them want to SPEAKER become an educator Make note of active listening OBSERVER skills being used. Feedback. American Student Achievement Institute
- 14. ACTIVE LISTENING Body Language Open-Ended Questions Acknowledge Repeat Content Feelings Don’t Judge Be Quiet American Student Achievement Institute
- 15. © 1996-2003 American Student Achievement Institute http://asai.indstate.edu • May be reproduced with proper citation for educational purposes.