The tourism industry generates substantial economic benefits to both host countries and tourists' home countries. As with other impacts, this massive econonomic development brings along both positive and negative consecuences.
The document discusses tourism marketing and provides guidance on developing an effective tourism marketing strategy. It defines tourism marketing and outlines key differences from product marketing. A systematic approach to marketing segmentation, orientation, strategies, and plans is described. Procedures for marketing tourism destinations and organizations are also identified, including market planning, target market selection, and marketing mix selection.
This document defines and discusses tourism products. It provides definitions of tourism products from Kotler and Medlik and Middleton, describing them as bundles that satisfy consumer needs and packages that meet tourist needs from origin to destination. The document also outlines key features of tourism products, such as being perishable, requiring user presence, combining tangible and intangible elements, and having uneven demand. Tourism products are described as experiences of places and people that attract tourists and provide physical and psychological satisfaction during travel.
The document discusses concepts related to costing in the travel and tourism industry. It describes how full costing includes all fixed and variable costs to compute the total cost per unit of output. It then outlines the various components that make up the costs of a tour, including hotels, meals, transportation, guides and other miscellaneous expenses. Finally, it discusses how travel agents calculate pricing by adding a markup to the total costs.
The document discusses the key components that make up a tourism product. It states that a tourism product includes all the facilities, services, and experiences available to tourists at a destination. This includes transportation, accommodation, attractions, infrastructure, activities, natural resources, culture and history, and the hospitality of local residents. A successful tourism product caters to the needs and wants of tourists and combines both the natural and man-made features of a place.
The document discusses the Philippine tourism industry and the roles of travel agencies and tour operators. It notes that tourism is a key contributor to the Philippine economy. It then provides details on the functions of travel agencies, including providing travel information and arrangements, processing documentation, and assisting with refunds or cancellations. The document also distinguishes between tour operators and travel agencies, and outlines the typical organizational structure and responsibilities of travel agency departments.
This document provides an overview of the operations of a travel agency. It discusses the basic organizational structure, which includes departments like reservations, marketing, finance, human resources, and MICE (meetings, incentives, conferences and events). It outlines the key duties and roles of each department. It also explains the processes involved in planning, contracting, packaging, marketing, sales, operations, evaluation, and accounting. It provides an example income and expenditure statement for a travel agency and discusses how to handle a mistake in billing and ensure proper accounting controls. The document aims to give a comprehensive understanding of how a typical travel agency functions.
This document discusses the economic impacts of tourism. It covers positive impacts like income, employment, and tax revenue generation. It also discusses negative impacts like cost inflation. The magnitude of economic impacts depends on factors like expenditure volume, development level, and how much spending recirculates locally. Tourism can benefit balances of payments. There are direct, indirect, and induced economic effects. Input-output analysis and tourism satellite accounts are used to measure these impacts. Employment impacts are also measured in various ways.
This document discusses tourism demand, including definitions and important data for measuring demand. Tourism demand is defined as expenditures by visitors during and related to trips outside their usual environment. Key data for measuring demand includes number of visitors, transportation method, length of stay, accommodations, and money spent. Demand is determined by lifestyle factors like income and age as well as the supply environment. Volume statistics measure arrivals and departures while value statistics measure expenditures. Visitor profiles provide additional details. Demand is measured based on propensity to travel and resistance factors like costs and cultural differences at potential destinations.
The document discusses tourism marketing and provides guidance on developing an effective tourism marketing strategy. It defines tourism marketing and outlines key differences from product marketing. A systematic approach to marketing segmentation, orientation, strategies, and plans is described. Procedures for marketing tourism destinations and organizations are also identified, including market planning, target market selection, and marketing mix selection.
This document defines and discusses tourism products. It provides definitions of tourism products from Kotler and Medlik and Middleton, describing them as bundles that satisfy consumer needs and packages that meet tourist needs from origin to destination. The document also outlines key features of tourism products, such as being perishable, requiring user presence, combining tangible and intangible elements, and having uneven demand. Tourism products are described as experiences of places and people that attract tourists and provide physical and psychological satisfaction during travel.
The document discusses concepts related to costing in the travel and tourism industry. It describes how full costing includes all fixed and variable costs to compute the total cost per unit of output. It then outlines the various components that make up the costs of a tour, including hotels, meals, transportation, guides and other miscellaneous expenses. Finally, it discusses how travel agents calculate pricing by adding a markup to the total costs.
The document discusses the key components that make up a tourism product. It states that a tourism product includes all the facilities, services, and experiences available to tourists at a destination. This includes transportation, accommodation, attractions, infrastructure, activities, natural resources, culture and history, and the hospitality of local residents. A successful tourism product caters to the needs and wants of tourists and combines both the natural and man-made features of a place.
The document discusses the Philippine tourism industry and the roles of travel agencies and tour operators. It notes that tourism is a key contributor to the Philippine economy. It then provides details on the functions of travel agencies, including providing travel information and arrangements, processing documentation, and assisting with refunds or cancellations. The document also distinguishes between tour operators and travel agencies, and outlines the typical organizational structure and responsibilities of travel agency departments.
This document provides an overview of the operations of a travel agency. It discusses the basic organizational structure, which includes departments like reservations, marketing, finance, human resources, and MICE (meetings, incentives, conferences and events). It outlines the key duties and roles of each department. It also explains the processes involved in planning, contracting, packaging, marketing, sales, operations, evaluation, and accounting. It provides an example income and expenditure statement for a travel agency and discusses how to handle a mistake in billing and ensure proper accounting controls. The document aims to give a comprehensive understanding of how a typical travel agency functions.
This document discusses the economic impacts of tourism. It covers positive impacts like income, employment, and tax revenue generation. It also discusses negative impacts like cost inflation. The magnitude of economic impacts depends on factors like expenditure volume, development level, and how much spending recirculates locally. Tourism can benefit balances of payments. There are direct, indirect, and induced economic effects. Input-output analysis and tourism satellite accounts are used to measure these impacts. Employment impacts are also measured in various ways.
This document discusses tourism demand, including definitions and important data for measuring demand. Tourism demand is defined as expenditures by visitors during and related to trips outside their usual environment. Key data for measuring demand includes number of visitors, transportation method, length of stay, accommodations, and money spent. Demand is determined by lifestyle factors like income and age as well as the supply environment. Volume statistics measure arrivals and departures while value statistics measure expenditures. Visitor profiles provide additional details. Demand is measured based on propensity to travel and resistance factors like costs and cultural differences at potential destinations.
This document discusses various types of special tourism services and products that have emerged to meet the evolving needs of travelers. It identifies eco, cultural, rural, adventure, health, new age, and educational tourism as specialized segments that have grown in the leisure market. In the business travel market, it focuses on the MICE industry (meetings, incentives, conferences, exhibitions), and the roles of meeting planners, convention centers, event managers, and convention and visitor bureaus in organizing specialized events.
Marketing intermediaries such as wholesalers, retailers, brokers and distributors play an important role in distribution channels by facilitating the flow of goods from manufacturers to consumers. They keep manufacturers from assuming too much risk while providing financing and distribution services in an efficient and cost-effective manner. Some common examples of marketing intermediaries include large retailers like Kmart and grocery stores like Kroger.
This document provides an overview of tourism marketing. It discusses key concepts like the marketing concept, target markets and segmentation. Tourism marketing aims to achieve growth in tourism by satisfying tourists and earning profits. The tourism product is complex as it involves many industries and consumer preferences vary widely. Marketing strategies for tourism consider characteristics like the product being intangible and consumption happening instantly. The document also covers SWOT and PEST analysis for tourism marketing and the economic importance of marketing.
The students who have asked difficult questions, which have helped us clarify our own thinking, and the students from many countries who have provided us with interesting insights into the national and cultural differences in tourist behavior.
Chapter 1 Tourist Destination Development (Destination Management)Md Shaifullar Rabbi
The document discusses various topics related to tourism destination development including inventory of tourist attractions, types of tourism products, phases of tourism product development, challenges in developing new tourism products, tourism master plan guidelines, resort development process, tourism destination area development, and types of tourism destinations. It provides information on cultural, religious, scenic, and entertainment attractions. It also outlines the conceptualization, design, feasibility analysis, commitment, and management phases of resort planning and development.
Introduction to destination managementKalam Khadka
A tourism destination is defined as a region where tourists spend at least one overnight. It consists of attractions, infrastructure, amenities, and resources. Destination management involves coordinating all of these elements through a Destination Management Organization (DMO) to create suitable environments, effectively market the area, and ensure a quality experience. The DMO leads local stakeholders from public and private sectors to develop collaborative strategies and plans through mechanisms like working groups and joint projects.
A travel agency acts as an intermediary between customers and suppliers of travel services like airlines and hotels. They sell travel products and services on behalf of suppliers and make a profit from the difference between the discounted price they receive and the advertised price customers pay. Travel agencies have departments for marketing, reservations, documentation, and more. Tour operators design and sell packaged travel products directly to customers or through travel agencies.
Tourism is defined as travel for recreational, leisure or business purposes. The UNWTO defines a tourist as someone traveling outside their usual environment for less than a year for leisure, business, or other purposes. Tourism has grown significantly in recent decades due to factors like increased leisure time, improved transportation infrastructure, and lifestyle changes. There are various types and classifications of tourists based on activities, interests, age, and other demographic factors. Sustainable tourism development aims to meet current economic and travel needs without compromising future generations' ability to do the same.
The document discusses the nature of tourism as an industry. It defines key concepts such as travel, tourism, domestic tourism, and international tourism. International tourist arrivals grew by 5% in 2013, reaching over 1 billion arrivals. France, the United States, and Spain were the top three tourist destinations. The United States, Spain, and France had the highest international tourism receipts. China spent the most on international tourism expenditures. The document also discusses tourist destinations, attractions, facilities and services, and classifications of tourists.
The seven golden principals of tour guidingOanh Nam
This document discusses the role and responsibilities of a tour guide. It defines a tour guide as a person who guides visitors and interprets the cultural and natural heritage of an area using their preferred language. It outlines the different types of tour guides, including free lance, staff, local, escort, and specialist guides. It then describes the seven golden principles of tour guiding: being a people person, being good company and entertaining, having strong communication skills, being healthy, being a thorough professional, being knowledgeable, and promoting responsible tourism.
The document discusses trends in tourism in India and the emergence of new types of tourists. It notes that adventure tourism in India is growing over 35% annually and India's share of global adventure tourism is expected to reach 1.5% by 2010. It characterizes "new" tourists as being more environmentally and socially conscious, educated, independent and interested in authentic experiences rather than just gazing. It provides Ladakh in India as an example of an emerging adventure tourism destination that saw over 70,000 tourists in 2008.
This document discusses various typologies of tourist behaviour that have been proposed in academic literature. It begins by covering typologies and their marketing applications and criticisms. It then discusses different typologies proposed by researchers such as Cohen, Plog, and Perreault which segment tourists based on characteristics like travel independence, risk-taking, and budgets. The document also summarizes critiques of typologies, specifically that they overgeneralize and do not account for changes in individual behaviour over time. It concludes by discussing tourism-specific market segmentation techniques.
System of Measures for Excellence in DestinationsScott Rains
SYSTEM OF MEASURES FOR EXCELLENCE IN DESTINATIONS (SMED)
Tourism destinations should sustain or enhance the geographical character of a place its environment, culture, aesthetics, heritage and the well-being of its residents.
To help bring destinations worldwide towards excellence, the World Centre of Excellence for Destinations (CED) has developed a System of Measures for Excellence in Destinations, or SMED, a unique system that focuses on short-term and long-term goals of sustainable tourism. In implementing a SMED, destinations benefit by receiving concrete and feasible recommendations for strategic interventions and continuous improvement.
Special interest tourism involves tours focused on a specific subject or hobby. It provides a more meaningful experience for tourists by meeting their specific interests. Special interest tourism has grown due to factors like improved transportation, increased leisure time, and developments in equipment. The internet and social media have also influenced growth by promoting niche destinations and activities. Research helps the tourism industry understand travelers' motivations and behaviors to develop appealing products and experiences. Differentiation is important for competing in the tourism market by making offerings distinct from competitors.
This document discusses key concepts in marketing tourism, including the traditional 4Ps marketing mix of product, price, place, and promotion. It notes that tourism products have intangible characteristics like experiences. The 7Ps model is also introduced, which expands on the traditional model by including people, process, and physical evidence. Tourism differs from other industries in that the product experience spans from pre-trip anticipation to post-trip reflection, and involves integrating multiple suppliers. Marketing tourism requires understanding target markets' expectations and managing employees, processes, and physical facilities to deliver a consistent brand experience.
The document discusses tourism products. It defines tourism products as anything that can satisfy the leisure, pleasure, religious or business needs of tourists at places other than their normal residence. Tourism products have three main components - attractions, accessibility, and accommodation. Attractions include cultural, natural, and man-made sites that motivate tourists to visit a destination. Accessibility refers to the transportation used to reach attractions. Accommodation provides facilities that complement attractions. Tourism products are intangible, psychological, perishable, composite, have unstable demand and fixed supply in the short run. They also lack ownership and are heterogeneous, risky products that can be classified based on their natural features, man-made elements, sites, or events.
The document discusses different types and forms of tourism based on various factors. Types of tourism are categorized based on physical boundaries, direction of travel, distance travelled, nature of travelers, spending power, mode of travel, time of travel, impact of travel, and destination. Forms of tourism are categorized based on the motivation for travel, such as religious, historical, cultural, educational, sports, wildlife, health, relaxation, adventure, shopping, and more. Tourism can be classified in many ways including domestic vs international, inbound vs outbound, budget vs elite, and hard impact vs soft impact.
This document discusses tourism distribution channels and intermediaries. It summarizes that intermediaries bring buyers and sellers together in the tourism industry by transforming goods and services for consumer purchase. This benefits consumers through lower prices and access to specialists' knowledge, and benefits producers and destinations through increased sales and international marketing. Common intermediaries are tour operators, who organize package tours by negotiating contracts and adding a markup. The role of travel agents is also described as advising clients and making reservations on behalf of tour operators without taking ownership of products.
São Pedro do Sul is a municipality in Portugal with an area of 350 square kilometers and a population of 17,000 inhabitants. It is located 100km from Porto and 300km from Lisbon. São Pedro do Sul has excellent natural, cultural, and gastronomic resources that make it a popular holiday destination. Its thermal springs have been used since Roman times and it developed spa facilities in the 12th century under King Afonso Henriques. Today, the modern Balneário D. Afonso Henriques and Balneário Rainha D. Amélia spas attract over 15,000 clients annually for treatments of respiratory and rheumatic diseases using the springs' sulphurous and poorly mineral
This document discusses various types of special tourism services and products that have emerged to meet the evolving needs of travelers. It identifies eco, cultural, rural, adventure, health, new age, and educational tourism as specialized segments that have grown in the leisure market. In the business travel market, it focuses on the MICE industry (meetings, incentives, conferences, exhibitions), and the roles of meeting planners, convention centers, event managers, and convention and visitor bureaus in organizing specialized events.
Marketing intermediaries such as wholesalers, retailers, brokers and distributors play an important role in distribution channels by facilitating the flow of goods from manufacturers to consumers. They keep manufacturers from assuming too much risk while providing financing and distribution services in an efficient and cost-effective manner. Some common examples of marketing intermediaries include large retailers like Kmart and grocery stores like Kroger.
This document provides an overview of tourism marketing. It discusses key concepts like the marketing concept, target markets and segmentation. Tourism marketing aims to achieve growth in tourism by satisfying tourists and earning profits. The tourism product is complex as it involves many industries and consumer preferences vary widely. Marketing strategies for tourism consider characteristics like the product being intangible and consumption happening instantly. The document also covers SWOT and PEST analysis for tourism marketing and the economic importance of marketing.
The students who have asked difficult questions, which have helped us clarify our own thinking, and the students from many countries who have provided us with interesting insights into the national and cultural differences in tourist behavior.
Chapter 1 Tourist Destination Development (Destination Management)Md Shaifullar Rabbi
The document discusses various topics related to tourism destination development including inventory of tourist attractions, types of tourism products, phases of tourism product development, challenges in developing new tourism products, tourism master plan guidelines, resort development process, tourism destination area development, and types of tourism destinations. It provides information on cultural, religious, scenic, and entertainment attractions. It also outlines the conceptualization, design, feasibility analysis, commitment, and management phases of resort planning and development.
Introduction to destination managementKalam Khadka
A tourism destination is defined as a region where tourists spend at least one overnight. It consists of attractions, infrastructure, amenities, and resources. Destination management involves coordinating all of these elements through a Destination Management Organization (DMO) to create suitable environments, effectively market the area, and ensure a quality experience. The DMO leads local stakeholders from public and private sectors to develop collaborative strategies and plans through mechanisms like working groups and joint projects.
A travel agency acts as an intermediary between customers and suppliers of travel services like airlines and hotels. They sell travel products and services on behalf of suppliers and make a profit from the difference between the discounted price they receive and the advertised price customers pay. Travel agencies have departments for marketing, reservations, documentation, and more. Tour operators design and sell packaged travel products directly to customers or through travel agencies.
Tourism is defined as travel for recreational, leisure or business purposes. The UNWTO defines a tourist as someone traveling outside their usual environment for less than a year for leisure, business, or other purposes. Tourism has grown significantly in recent decades due to factors like increased leisure time, improved transportation infrastructure, and lifestyle changes. There are various types and classifications of tourists based on activities, interests, age, and other demographic factors. Sustainable tourism development aims to meet current economic and travel needs without compromising future generations' ability to do the same.
The document discusses the nature of tourism as an industry. It defines key concepts such as travel, tourism, domestic tourism, and international tourism. International tourist arrivals grew by 5% in 2013, reaching over 1 billion arrivals. France, the United States, and Spain were the top three tourist destinations. The United States, Spain, and France had the highest international tourism receipts. China spent the most on international tourism expenditures. The document also discusses tourist destinations, attractions, facilities and services, and classifications of tourists.
The seven golden principals of tour guidingOanh Nam
This document discusses the role and responsibilities of a tour guide. It defines a tour guide as a person who guides visitors and interprets the cultural and natural heritage of an area using their preferred language. It outlines the different types of tour guides, including free lance, staff, local, escort, and specialist guides. It then describes the seven golden principles of tour guiding: being a people person, being good company and entertaining, having strong communication skills, being healthy, being a thorough professional, being knowledgeable, and promoting responsible tourism.
The document discusses trends in tourism in India and the emergence of new types of tourists. It notes that adventure tourism in India is growing over 35% annually and India's share of global adventure tourism is expected to reach 1.5% by 2010. It characterizes "new" tourists as being more environmentally and socially conscious, educated, independent and interested in authentic experiences rather than just gazing. It provides Ladakh in India as an example of an emerging adventure tourism destination that saw over 70,000 tourists in 2008.
This document discusses various typologies of tourist behaviour that have been proposed in academic literature. It begins by covering typologies and their marketing applications and criticisms. It then discusses different typologies proposed by researchers such as Cohen, Plog, and Perreault which segment tourists based on characteristics like travel independence, risk-taking, and budgets. The document also summarizes critiques of typologies, specifically that they overgeneralize and do not account for changes in individual behaviour over time. It concludes by discussing tourism-specific market segmentation techniques.
System of Measures for Excellence in DestinationsScott Rains
SYSTEM OF MEASURES FOR EXCELLENCE IN DESTINATIONS (SMED)
Tourism destinations should sustain or enhance the geographical character of a place its environment, culture, aesthetics, heritage and the well-being of its residents.
To help bring destinations worldwide towards excellence, the World Centre of Excellence for Destinations (CED) has developed a System of Measures for Excellence in Destinations, or SMED, a unique system that focuses on short-term and long-term goals of sustainable tourism. In implementing a SMED, destinations benefit by receiving concrete and feasible recommendations for strategic interventions and continuous improvement.
Special interest tourism involves tours focused on a specific subject or hobby. It provides a more meaningful experience for tourists by meeting their specific interests. Special interest tourism has grown due to factors like improved transportation, increased leisure time, and developments in equipment. The internet and social media have also influenced growth by promoting niche destinations and activities. Research helps the tourism industry understand travelers' motivations and behaviors to develop appealing products and experiences. Differentiation is important for competing in the tourism market by making offerings distinct from competitors.
This document discusses key concepts in marketing tourism, including the traditional 4Ps marketing mix of product, price, place, and promotion. It notes that tourism products have intangible characteristics like experiences. The 7Ps model is also introduced, which expands on the traditional model by including people, process, and physical evidence. Tourism differs from other industries in that the product experience spans from pre-trip anticipation to post-trip reflection, and involves integrating multiple suppliers. Marketing tourism requires understanding target markets' expectations and managing employees, processes, and physical facilities to deliver a consistent brand experience.
The document discusses tourism products. It defines tourism products as anything that can satisfy the leisure, pleasure, religious or business needs of tourists at places other than their normal residence. Tourism products have three main components - attractions, accessibility, and accommodation. Attractions include cultural, natural, and man-made sites that motivate tourists to visit a destination. Accessibility refers to the transportation used to reach attractions. Accommodation provides facilities that complement attractions. Tourism products are intangible, psychological, perishable, composite, have unstable demand and fixed supply in the short run. They also lack ownership and are heterogeneous, risky products that can be classified based on their natural features, man-made elements, sites, or events.
The document discusses different types and forms of tourism based on various factors. Types of tourism are categorized based on physical boundaries, direction of travel, distance travelled, nature of travelers, spending power, mode of travel, time of travel, impact of travel, and destination. Forms of tourism are categorized based on the motivation for travel, such as religious, historical, cultural, educational, sports, wildlife, health, relaxation, adventure, shopping, and more. Tourism can be classified in many ways including domestic vs international, inbound vs outbound, budget vs elite, and hard impact vs soft impact.
This document discusses tourism distribution channels and intermediaries. It summarizes that intermediaries bring buyers and sellers together in the tourism industry by transforming goods and services for consumer purchase. This benefits consumers through lower prices and access to specialists' knowledge, and benefits producers and destinations through increased sales and international marketing. Common intermediaries are tour operators, who organize package tours by negotiating contracts and adding a markup. The role of travel agents is also described as advising clients and making reservations on behalf of tour operators without taking ownership of products.
São Pedro do Sul is a municipality in Portugal with an area of 350 square kilometers and a population of 17,000 inhabitants. It is located 100km from Porto and 300km from Lisbon. São Pedro do Sul has excellent natural, cultural, and gastronomic resources that make it a popular holiday destination. Its thermal springs have been used since Roman times and it developed spa facilities in the 12th century under King Afonso Henriques. Today, the modern Balneário D. Afonso Henriques and Balneário Rainha D. Amélia spas attract over 15,000 clients annually for treatments of respiratory and rheumatic diseases using the springs' sulphurous and poorly mineral
4 between digital and physical identities uses of ict by greek spa establis...Francesco Zaralli
This document analyzes how Greek spa establishments use information and communication technologies (ICTs) to portray cultural heritage and economic development. It examines the websites of several spas in Greece, including Apollonia Spa, Baths of Langadas, and Mud Baths of Krinides. The websites highlight local history and attractions through photos and text about amenities like pools, baths, and wellness services. They aim to promote tourism by presenting cultural and natural resources.
Radom is located in the centre of Radom Plain, which is a part of the Mazovian Lowland, in the fork of the Vistula and Pilica rivers . The historic buildings, the spirit of the royal and post-industrial Radom, the size of cultural and sports events will not allow our guests to be bored. The perfectly preserved old urban layout, from an early middle-ages settlement till 19th-century city centre which still acts as such, is one of the kind in Poland.Hiking along walking paths or cycling along bicycle tracks will help to meet tourist attractions in the city. Details of tourist tracks, wealth of historic places and related historic events can be found in the Tourist Information Centre, one of the best in the Mazovian region. Numerous interesting events such as the biggest Polish and Central-European International Air Show, International Gombrowicz Festival, Tradition Street or the Bread Festival are but a few occasions to pop in for a weekend stay in Radom.
6 some aspects of ict that can support viability and sustainability of the t...Francesco Zaralli
The aim of this research is to find out some weak points of tourism in Bulgaria by assessing and comparing it with other tourist destinations on the base of set of indicators for sustainable development and to suggest some aspects of ICT that can help solve that problems and support viability and sustainability of tourism in Bulgaria.
7 theoretical and practical training of architects to protect the cultural h...Francesco Zaralli
This document discusses innovation and capacity building in higher education related to cultural management, hospitality, and sustainable tourism. It focuses on cooperation between universities and cultural sites in Bulgaria. Specifically, it describes a master's program at Varna Free University that involves research, education, preservation, and promotion of cultural heritage sites. Examples are provided of good and bad practices in preserving archaeological remains and presenting them to tourists.
8 website evaluation of lodging units along the saint james’ pilgrim way in ...Francesco Zaralli
We follow the example of HOTEL WEBSITE PERFORMANCE: EVIDENCE FROM A TRANSITION COUNTRY of Ljudevit Pranic, Daniela Garbin Pranicevic and Josip Arneric
Published at Tourism and Hospitality Management, Vol. 20, No. 1, pp. 45-60, 2014
(link: http://hrcak.srce.hr/file/182847)
We added questions in function of the CULTOUR+ reality
About 150 items per lodging unit to answer to
We concentrate on what is visible/omitted on the site to deduce conclusions. A detailed control of technical details by an IT specialist is lacking.
Verify whether general affirmations of this kind «most of the [companies] were not making the most effective use of their Websites» also count for this specific region/context
A team of 30 trained students evaluated the websites using an amended modified Balanced Scorecard (mBSC) approach from the user-friendliness, site attractiveness, marketing effectiveness, and F&B informativeness perspectives.
There is global race among nations to reinvent themselves for the challenges of the 21st century. The roadmap includes a focus on: innovation ecosystems, technology, skills, education and how to combine all of this successfully.
Initially presented in 2005
Management training session to make sure that they manage performance issues competently and fairly and without incurring unnecessary cost.
Managers will be able to differentiate between a poor and a satisfactory performance.
Managers will know how to deal with poor performance.
Managers will recognise the skills needed to deal with performance issues professionally and in a timely manner.
This document discusses leadership and management in organizations. It describes how management can either impose their leadership or share leadership, with shared leadership fostering greater autonomy, self-control, motivation and achievement among group members. Both formal and informal groups form in organizations, and managers must manage sentiments to bring cohesion. Cohesion is influenced by factors like homogeneity, communication, group size, external pressures and the status of the group. Effective leadership is important for the health and function of groups.
This certificate certifies that Julian Elliott successfully completed a Presentation Software Training workshop on June 18, 2015. The workshop was accredited by MICT Education & Training with provider number ACC/2007/02/603. Elliott's ID number is 7611265109089 and the certificate number for the Managerial Leadership workshop is SDW3550.
Continuous Professional Development in a resource constrained settingsSamiul Hossain
Voluminous have been dedicated to point out importance of Continuous Professional Development (CPD) for psychologist. These tasks are particularly challenging for psychologist working in developing countries or any resources constrained places. This presentation provide a brief outline how Clinical Psychologist can work for CPD even in a resource constrained settings.
The document provides an overview of staff performance appraisals, including why they are conducted, the performance appraisal cycle and form, tips for conducting appraisals, and contract requirements for addressing unsatisfactory work performance. Performance appraisals are used to communicate expectations and feedback, identify training needs, and improve employee performance. The performance cycle involves setting expectations, ongoing feedback, and reviewing performance against expectations. The appraisal form is used to formally evaluate performance against established standards. Contract requirements mandate attempts to correct unsatisfactory work through a corrective action plan before termination can occur.
The document discusses different types of energy resources including renewable and non-renewable resources. It defines resources as features of the environment that are used by people, including natural resources found in nature as well as human resources like labor. Non-renewable resources like fossil fuels are finite, while renewable resources like trees and fish can regenerate if used sustainably. The document provides information on different power sources and their advantages and disadvantages.
In Latium Region it is possible to distinguish two main macro-areas of Francigena Routes separated by Rome, being exactly in the middle of the region. However, the present work will mainly focus on the Southern area, given the fact that the case study as well as the enterprise incubation within Cultour plus are situated in Southern Francigena beam of routes.
Overall speaking, Francigena Route, from North to South still requires the Region to further enhance the unity of it, pushing for a greater number of facilities and road accessibility/security infrastructures, guaranteeing a common code to host pilgrims and walkers.
This document provides instructions for accessing student grades, schedules, and online coursework through the Mercy High School portals of PowerSchool and Moodle. It outlines the steps to log into each system either through the online website or mobile apps. It also details how to create, share, and submit assignment files from Pages to an iPad orientation course on Moodle.
The document discusses managing resources as a student, including time management, study environment, and seeking help from others. It provides tips for prioritizing tasks, scheduling study times, observing your regular weekly habits, and staying flexible. The document also discusses why some students are reluctant to seek help and encourages seeking assistance from instructors and peers.
Creating a Learner Centered classroom that aligns to the teaching and learning framework with a focus on the actions of the teacher, students, and what the physical space looks like
Prof. Dr. Jovan Popesku presentation "Tourism and Peace - Towards Reconciliation after Conflicts" with Danube Peace Boat like example... Johannesburg, South Africa, 16th to 20th of February 2015
FYR Macedonia - High school Rade Jovčevski - Skopjestap milk
This document discusses a project to empower youth through intercultural learning and promoting UNESCO's World Heritage sites. The project will involve youth groups from Macedonia and other Southeast European countries. Students will research important World Heritage sites, create a joint website about them, hold exhibitions, and visit sites in their local region. The objectives are to encourage heritage conservation, raise awareness of World Heritage and cultural diversity, and increase international cooperation among students. It is expected that participating youth will become better educated about culture and more open-minded towards other cultures through this project.
INCREASING THE VISIBILITY OF NEAMT AREA GUESTHOUSES BY PROMOTING SOME ECOTOUR...Ecotourism_Romania
Author: Maria Stoian (ANTREC)
Presentation for Topic 4: Product Development Strategies for Better Visitor Experience
2nd European Ecotourism Conference
23-25 October 2013, Romania
”The Adaptation of the Tourist Offer to the Requirements of Proximity Touris...Ada Mirela Tomescu
The scientific paper was presented “The Adaptation Of The Tourist Offer To The Requirements Of Proximity Tourism, first stage ” at 4-th International Scientific Conference in volume „Management in Function of Increasing the Tourism Consumption”, Opatjia, Croatia, 17 April, 2004;The paper intend to present the idea of shaping the tourist offer;
This should be more attractive for the proximity indigenous population and thus incomes in tourism should increase.
This slide was shared in Provincial Youth Conference - Karnali Province in September 17, 2020. This explains the linkages of Culture and Tourism, youth engagement for achieving SDGs.
Rural tourism is a serious factor in the development of rural areas. This is also supported by global developments in which mass tourism is increasingly losing its dynamism in collision with the coming individualism in choosing the type of destination and travel model. Ecology, culture, identity of destinations active attitude towards holiday and recreation, new forms and contents of the offer, theme parks and health are some of the trends in differentiating tourist interests. In these and this kind of conditions rural tourism encounters growing developmental, marketing, managerial and economic difficulties in its development. This requires finding an appropriate model of rural tourism, management which would be based primarily on the sustainable development of rural areas. This study aims to point out a possible model of strategic management of the development of rural tourism.
• Presentation made at the Sustainable Tourism in Small Island Developing States conference, 23-24 November 2017, Seychelles. A partnership of the Seychelles Sustainable Tourism Foundation, IUCN WCPA Tourism and Protected Areas Specialist Group, University of Seychelles, Paris Tourism Sorbonne (IREST), and Global Sustainable Tourism Council.
High School Markantun de Dominis Rab was founded in 1962 as a Catering School to train staff for the growing tourism industry in Rab, Croatia. It was named after Marko Antun de Dominis, a famous figure from Rab. While it originally focused on catering and tourism professions, it later expanded to include other programs like general secondary education. Today it offers 4 programs - general secondary education, hotel and tourism commercialist, waiter, and chef. Though small, the school is actively involved in the local community and works to provide quality education for its students.
The document discusses tourism in Croatia, focusing on thermal and spa tourism. It notes that Croatia had over 50 million foreign overnight stays in 2010, with top markets being Germany, Slovenia, Italy/Austria, Czech Republic and Poland. It outlines strategies for developing thermal and spa destinations in Croatia through integrated approaches, highlighting cultural and natural heritage, and promoting experiential activities like spa archaeology, culinary routes, and creative themes to attract new types of visitors. The document emphasizes sustainability, partnerships, and managing destinations as experiences to strengthen identities and communities.
This document provides an overview of community-based tourism (CBT) in the Caribbean region. It summarizes the objectives and funding of the Caribbean Regional Sustainable Tourism Development Programme (CRSTDP), which aims to contribute to economic growth and poverty alleviation through increased competitiveness and sustainability of Caribbean tourism. The document then provides background on the Caribbean Tourism Organization (CTO) and describes the contents of the manual, which includes defining CBT, developments in the field, lessons learned, and 10 case studies of good CBT practices from the Caribbean region.
Bulgaria is located in Southeastern Europe, bounded by Romania, the Black Sea, Turkey, Greece, Macedonia and Serbia. Burgas is the largest city and economic center in Southeastern Bulgaria. VGST "Prof. d-r Asen Zlatarov" in Burgas is a vocational high school that prepares students for careers in tourism through training programs and international exchanges.
Bulgaria is located in Southeastern Europe, bounded by Romania, the Black Sea, Turkey, Greece, Macedonia and Serbia. Burgas is the largest city and economic center in Southeastern Bulgaria. VGST "Prof. d-r Asen Zlatarov" in Burgas is a vocational high school that prepares students for careers in tourism through training programs and international exchanges.
The document discusses opportunities for developing cultural tourism following the COVID-19 pandemic. It emphasizes the importance of cultural tourism, which accounts for nearly 40% of global tourism revenues. The pandemic provides a chance to rethink tourism models and ensure they are sustainable, protect cultural and natural assets, and benefit local communities. Effective governance frameworks are needed that involve stakeholders like community groups and businesses. Examples from projects like RUINS in Central Europe demonstrate how to govern heritage sites, engage communities, and spur local economic development through cultural tourism.
With a turnover of 500 billion dollars and 250 million employees, tourism is one of the main economic activities globally. However, revenue from the tourist business is often distributed unfairly and the environment is under pressure because of tourism.
Does 'sustainable tourism’ offer an alternative? And how can the triple P of sustainable development (people, planet, profit) be reconciled with the P of pleasure?
This presentations shows different types of alternative tourism in Northern Greece.Wine tourism, sports tourism, religious tourism, yoga retreat, cultural tourism, eco-tourism, agro-tourism. Explore more www.uraniamaastravel.com
The document discusses various topics related to tourism management. It defines different types of tourism such as social tourism, educational tourism, and political tourism. It also defines important forms of tourism like adventure tourism, cultural tourism, ecotourism, and medical tourism. The document discusses how tourism impacts economies and provides definitions for key tourism-related terms. It also classifies tourism into categories like recreational, cultural, sports/adventure, health, and convention tourism.
Cambodia has won the World Tourism and Travel Awards coveted title as “World`s Best Tourist Destination” for the first time in a hotly-contested contest that saw the country pitch against former winners Greece, Italy, Spain, and France, as well as northern countries including the UK, Norway, Austria, Sweden and Switzerland.
European Journal of Tourism and Trade has created a special edition dedicated to 2017 World Tourism and Travel Awards and is proud to announce the 2017 winner for World's Leading Destination as KINGDOM OF CAMBODIA.
In this issue you will also have the chance to discover news about perfume industry and main creators like Jean Pierre Grivory and Dali Haute Parfumerie creations and to travel from Siem Reap to Phnom Penh and a cruise on the Mekong all crowned with a short visit to the Nature Preserve of Danube Delta.
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1 tourism new challenges and possibilities
1. Zbigniew Kwaśnik PnD.
TOURISM: NEW CHALLENGES AND POSSIBILITIES
Conclusion: Conditions and the issues of tourism presented in this paper are proof but also an important manifestation
of the fact that tourism is a continuous process of change
Keywords: tourism, business, challenges, trends, Internet
Cooperation for innovation and the exchange of good
practices
Strategic Partnerships for higher education
WELLCOME TO OUR PARTNES
Radomska Szkoła Wyższa - 2016
2. TOURISM: NEW CHALLENGES AND POSSIBILITIES
Radomska Higher Schoolos, etc
The tourism industry generates substantial
economic benefits to both host countries
and tourists' home countries. As with other
impacts, this massive econonomic
development brings along both positive and
negative consecuences
3. TOURISM: NEW CHALLENGES AND POSSIBILITIES
The rapid growth of world population, the concentration
of urbanization in certain places
The desire to spend free time in the un-degraded
environment
The increase in affluence, education – awakening of
cognitive awareness
Prolongation of life, holidays, weekends, days off
Increasing the pace of everyday life, the need to release,
abreaction from stress
More and more perfect and varied tourist infrastructure
Radomska Szkoła Wyższa - 2016
4. TOURISM: NEW CHALLENGES AND POSSIBILITIES
.
Radomska Szkoła Wyższa - 2016
TOURIST
NATURE
CULTURE
TRENDS FOR THE
DIRECTIONS
NO OTHER TOURISTS
ECONOMIC FACTORS
PIONEERING, I HAVE
BEEN TO….
DESIRE TO HELP
THE OTHERS THAT
ARE WEAKER
POORER
FASCINATION BY
OTHERNESS
7. TOURISM: NEW CHALLENGES AND POSSIBILITIES
NEW FORMS OF TOURISM
PRO POOR TOURISM
ECOTOURISM
COMMUNITY BASED TOURISM
VOLUNTARY TOURISM
RELIGIOUS AND PILGRIMAGE TOURISM
Radomska Szkoła Wyższa - 2016
8. TOURISM: NEW CHALLENGES AND POSSIBILITIES
Radomska Higher Schoolos, etc
ECOTOURISM
Active and in-depth sightseeing of the
areas, which do not disturb the natural
ecosystems and cultural distinctness of
local communities.
9. TOURISM: NEW CHALLENGES AND POSSIBILITIES
Radomska Higher Schoolos, etc
COMMUNITY BASED TOURSIM
Community-based tourism
Tourism, where local communities are the
hosts and often the beneficiaries - part of
profits is obtained by whole of local
community.
10. TOURISM: NEW CHALLENGES AND POSSIBILITIES
VOLUNTERY TOURISM
Exploring the visited places and communities
combined with the active help in its favor -
building of schools, wells, learning of new
skills, developing the complete courses and
extra-curricular teaching.
Radomska Szkoła Wyższa - 2016
11. TOURISM: NEW CHALLENGES AND POSSIBILITIES
RELIGIOUS AND PILGRIMAGE TOURISM
Travels and stays that focus on religious
aspects.
„Life is a pilgrimage, a human being is a
viator, a pilgrim who wanders the way to
destination”.
Pope Francis
Radomska Szkoła Wyższa - 2016
12. TOURISM: NEW CHALLENGES AND POSSIBILITIES
RESPONSIBLE TOURISM
Tourism striving for sustainable development
of the tourism industry.
Responsible namely in accordance with the
Declaration of the Cape Town 2002
Tourism RT 2002 Cape Town Declaration –
www.capetown.gov.za
Radomska Szkoła Wyższa - 2016
13. TOURISM: NEW CHALLENGES AND POSSIBILITIES
NEW TRENDS IN TOURISM
The latest achievements of comunication and
information technology are revolutionizing
tourism:
The development of the Internet infrastructure.
The development of information technology.
Development of services and features available
on the Internet.
Radomska Szkoła Wyższa - 2016
15. TOURISM: NEW CHALLENGES AND POSSIBILITIES
Radomska Szkoła Wyższa - 2016
THE FUTURE OF TOURISM
– free app for smarthones English, Deutch
This app is your personal, virtual travel
guide.
It is hard to clearly determine in which
direction the tourism moves
www.quoovadis.com
16. TOURISM: NEW CHALLENGES AND POSSIBILITIES
Radomska Szkoła Wyższa - 2016
Thank you for the attention