Smart Meter Implementation and the Los Angeles Department of Water and Power

1. http://burbankaction.files.wordpress.com/2011/07/stop-smart-meters-now-posterized-photo1.jpg
Smart Meter
Implementation
& getting LA on board
URP 523 Policy Analysis Fall 2011 Linda Yu, Christian Vasquez, Ron Neumond

2. Defining the Problem
There is a lack of unanimous cooperation among LADWP’s
residential customers in accepting smart meter upgrades
into their homes due to uncertainties about the technology.
To provide LADWP with an equitable solution for
the Goal
implementing upgrades incorporating smart meter
technology while maintaining transparency and
efficiency to maintain customer satisfaction and
reduce anxiety.
Smart LA / 2 of 9

3. The Client & Stakeholders
Customers
Third Party
Policymakers Service
Providers
Los Angeles
Department of Smart
Water and Power Meter
Program
Smart LA / 3 of 9

4. Key challenges to the Smart Meter
• xxxxxxxxxxxxxxxxxxx
• California = about 37 million people
• 14.8 million retail energy customers consuming 91TWh of electricity in 2008
• Household consumption is one of the lowest in the country = 6,150 kWh / yr.
• California is the largest importer of electricity in the USA
Smart LA / 4 of 9

5. Alternatives matrix
Education &
Incentives Installation Methods
Public Relations
• BMP / Training /
• Workshops • Free Monitoring Devices Certification / Background
Checks
• PSA’s • Dynamic Pricing • Seasonal Installation
• Intercepts / Face 2 Face • Substantial Notification &
• Rebates
Solicitation Staged Messaging
• Smart Meter Taskforce /
• On-Line Monitoring
• Billboards & Door Hangers Helpline & Online
Systems
Assistance
• “Reduce Energy Use”
• Direct Mail & Bill Inserts • Alerts via Text & Phone
Competition
Smart LA / 5 of 9

6. Alternatives & Evaluation matrix
Education &
Incentives Installation Methods
Public Relations
Address & Reduce
4.4 4 3.2
Anxiety
Equity 3.3 3.6 2.1
Effectiveness 2 2.4 1.6
Administrative Feasibility 1.2 0.8 0.9
Total 10.9 10.8 7.8
Smart LA / 6 of 9

7. Recommendation & Implementation
Education &
Incentives Installation Methods
Public Relations
1st Place 2nd Place 1st Place 2nd Place
1st Place 2nd Place
Free Dynamic BMP Substantial
Workshops Intercepts Devices Pricing Training & Staged
Messaging
$ 2.7 $ 0.5 $ 88 $ 117 $ 1.7 $ 18.3
Cost
Million Million Million Million Million Million
implementation
• Pre-deployment Education • Free Devices
• 30-60-90 Staged Messaging • BMP / Contractors
Smart LA / 7 of 9

8. Smart
Meter
/
AMD
http://emrabc.ca/wp-content/uploads/2010/07/meter1.jpg
Toys & Materials
Smart
Meter
Framed
Monitor
Smart
Meter
Door
Hangers
http://www.glendalenewspress.com/media/photo/
http://asset.sce.com/Images/ 2011-09/246595220-02171051.jpg
Shared/door_hanger.jpg
Smart LA / 8 of 9

9. Questions?
…& Thank You!
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