This resume outlines Mandana Ghadaksaz's career experience and skills. She has a strong background in IT and project management. Her experience includes roles as a gap analyst, performance measure analyst, and project manager for various organizations including the City of Ottawa and Correctional Service Canada. She has excellent communication, collaboration, and relationship building skills.

1. Mandana Ghadaksaz
My Career
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2. PROFILE
 Strong background in
IT
 Excellent
communication and
collaboration skills
with venders and
employers
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3. Areas of Expertise
 Gap Analyst
 Performance Measure
 Project Management Methods
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4. Project Management Skills
 Monitored all critical data related to funds ($5M) for
housing projects across the City of Ottawa
 Analyst for the (Stellen Project) for IT Services branch
(2006), analyzed a COTS against users requirements and
identified gaps, test softer, including security issues and
create test case
 As Security Architecture, developed the project’s parameters
such as scope terms of reference, and initial project structure,
identifying internal and external participants and/or stakeholders,
systems and financial resources, skills requirements,
methodology, time lines, outcomes and evaluation
 Project prime for PKI security Architecture Framework by using
TOGAF, and Zachman method into UML developing, and review
appropriate security policies, standards, guidelines and
procedures
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5. INNOVATIVE DECISION
MAKING SKILLS
 Conducted research for the sustainability and best practices
related to affordable housings, compiling decision making reports
or recommendations after analyzing research findings
 Developed and documented procedures, policies for Water and
Wastewater services branch
 Instrumental in the development and implementation of the Mitel
phone system/ACD upgrade
 Developing the project’s parameters such as project charter,
scope terms of reference, and initial project structure, identifying
internal and external participants and/or stakeholders, systems
and financial resources, skills requirements, methodology, time
lines, outcomes and evaluation on the Client Services & Public
Info Branch business transformation
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6. COMMUNICATIONS SKILLS
 Key contact for responding to public inquiries on housing and
providing IT technical solutions to improve office production.
 Liaison with Federal/Provincial governments and social policy trend
to ensure upcoming changes, were incorporated in policies
 Negotiated service agreements with external suppliers to ensure
budget costs were maintained as Network Administrator.
 Communicating information, related to project status, progress,
process and schedule to the Director, project team members, and
other employees by making presentations or in writing
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7. TEAM AND RELATIONSHIP
BUILDING SKILLS
 Skilled at working with various users groups to identify the
gap in existing manual and gain consensus
 Championed the initiation and documenting of change
requests for maintenance or enhancement on behalf of
the client
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8. OTHER SKILLS
 Communication Effectiveness
 Meeting Effectiveness
 Decision Making Effectiveness
 Managing Risk and Projects in Trouble
 Creative Problem Solving
 Communicating for Results
 Team Effectiveness
 Writing Skills Refresher
 Report Writing
 Customer Service Essentials
 Presentation Skills
 Clear Language Writing
 Ms Excel 2000 – Intermediate
 Ms Excel 2000 - Advanced
 Writing Briefing Notes and Reports
 Conflict Resolution – Basics
 Joint Health and Safety Committee – Certification -Part I
 Joint Health and Safety Committee – Part II

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9. PROFESSIONAL
EXPERIENCE
 City of Ottawa - Project Coordinator, Affordable Housing
 Project Control Coordinator, Infra Services & Community Sustainability
 Project Coordinator, Public Works & Services- Water & Wastewater Services Branch
 Project Policy Officer, Infra Services & Community Sustainability, Water & Wastewater
Service Branch
 Project Coordinator, Public Works & Services- Water & Wastewater Service Branch
 Project Manager, Business Transformation Services - Client Services & Public Info
Branch
 Desktop Analyst Business Transformation Services - Information Technology Services
Branch
 ERM Authorization Analyst, Business Transformation Services - IT Services Branch
 CORRECTIONAL SERVICE CANADA
 Network Administrator/Technical Team Lead
 OCISO (Ottawa Community Immigrant Services Organization
 Volunteer Coordinator
 Cumberland Township
 Multicultural Coordinator
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10. Thank You For Giving Me Your
Time
I Could Be Reached At
613-230-9467
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