The document lists current job openings in sales, sales engineering, and presales engineering roles across North America, Latin America, and specific locations in those regions. Positions are available for service providers focusing on networking, monitoring, optimization, and contact centers. Responsibilities include providing technical expertise to support sales, conducting demonstrations, and analyzing customer needs to develop technical solutions.
Sandeep Jangam is a senior solution architect and manager with over 10 years of experience in telecom. He has expertise in presales, solution design, account management, strategy planning, project management, and team leadership. He is skilled in developing solutions to meet customer needs, formulating business plans, and ensuring on-time project delivery. Sandeep has a track record of successful sales performance and aims to increase revenue through new business development and upselling additional services. He is proficient in various networking, security, cloud, and collaboration technologies and solutions.
This resume summarizes an experienced telecommunications professional with over 10 years of experience in solution architecture, project management, network planning, and technical support. The candidate has worked with various telecom companies in roles such as solution consultant, project manager, and manager of product development and business solutions. Areas of expertise include data networking, voice, mobility, media, and security solutions for enterprise and carrier clients. Recent achievements include multi-million dollar deals for video conferencing and managed network services.
Abhilash Nair is a professional with over 9 years of experience in customer relationship management and project management. He is currently a Senior Manager - Process Head at Intelenet Global Services in Bangalore. Previously he has held roles such as Operations Manager, Project Manager, and Relationship Manager at various companies. He has extensive experience managing customer support teams, projects, processes, and client relationships across different industries. He aims to enhance revenues, ensure minimal attrition, improve customer satisfaction, and implement new initiatives through effective people management and process improvements.
Joseph Ballou has over 15 years of experience as a senior business analyst with expertise in business process analysis, requirements elicitation and management. He has worked across multiple industries, including utilities, manufacturing, telecommunications and financial services. Ballou is skilled in communicating with stakeholders, understanding business needs, and leading collaborative workshops to define solutions and requirements.
Kendall Jay Leaman has extensive experience managing call centers and technical help desks. He has overseen hundreds of team members across multiple sites and languages. He launched new divisions for several companies, growing revenue significantly within 6 months by hiring staff and setting up infrastructure. He is certified at the highest level for call center management and currently serves as VP of Vendor Relations for a call center association chapter.
This document contains a summary of qualifications and work experience for Pop Traidej, an IT professional with over 10 years of experience in areas such as computer languages, databases, and providing IT solutions. He is currently seeking a new position and has held roles at companies such as GSK, Pfizer, MSD, and Advanced System Consulting, where he was responsible for projects involving CRM systems, data analytics, and transforming business requirements into technical solutions.
Timothy is applying for a position and has over 20 years of experience in customer service, inside sales support, and technical sales. He has extensive experience with Microsoft Office programs and customer relationship management software. Timothy is proficient at handling high call volumes, multi-tasking, and prioritizing tasks. He has a track record of establishing good relationships with customers and staff.
This document provides information about PT VADS Indonesia, a subsidiary of VADS Berhad, one of Malaysia's leading integrated managed ICT/BPO service providers. It outlines PT VADS' facilities, services, clients, and key performance metrics. It also discusses VADS' vision, mission and the benefits of outsourcing non-core functions to VADS, such as reducing costs, risks and focusing on core competencies. Charts are included showing annual customer satisfaction scores and proposals for reporting, talent management, targeting customers, and establishing a managed service framework.
Sandeep Jangam is a senior solution architect and manager with over 10 years of experience in telecom. He has expertise in presales, solution design, account management, strategy planning, project management, and team leadership. He is skilled in developing solutions to meet customer needs, formulating business plans, and ensuring on-time project delivery. Sandeep has a track record of successful sales performance and aims to increase revenue through new business development and upselling additional services. He is proficient in various networking, security, cloud, and collaboration technologies and solutions.
This resume summarizes an experienced telecommunications professional with over 10 years of experience in solution architecture, project management, network planning, and technical support. The candidate has worked with various telecom companies in roles such as solution consultant, project manager, and manager of product development and business solutions. Areas of expertise include data networking, voice, mobility, media, and security solutions for enterprise and carrier clients. Recent achievements include multi-million dollar deals for video conferencing and managed network services.
Abhilash Nair is a professional with over 9 years of experience in customer relationship management and project management. He is currently a Senior Manager - Process Head at Intelenet Global Services in Bangalore. Previously he has held roles such as Operations Manager, Project Manager, and Relationship Manager at various companies. He has extensive experience managing customer support teams, projects, processes, and client relationships across different industries. He aims to enhance revenues, ensure minimal attrition, improve customer satisfaction, and implement new initiatives through effective people management and process improvements.
Joseph Ballou has over 15 years of experience as a senior business analyst with expertise in business process analysis, requirements elicitation and management. He has worked across multiple industries, including utilities, manufacturing, telecommunications and financial services. Ballou is skilled in communicating with stakeholders, understanding business needs, and leading collaborative workshops to define solutions and requirements.
Kendall Jay Leaman has extensive experience managing call centers and technical help desks. He has overseen hundreds of team members across multiple sites and languages. He launched new divisions for several companies, growing revenue significantly within 6 months by hiring staff and setting up infrastructure. He is certified at the highest level for call center management and currently serves as VP of Vendor Relations for a call center association chapter.
This document contains a summary of qualifications and work experience for Pop Traidej, an IT professional with over 10 years of experience in areas such as computer languages, databases, and providing IT solutions. He is currently seeking a new position and has held roles at companies such as GSK, Pfizer, MSD, and Advanced System Consulting, where he was responsible for projects involving CRM systems, data analytics, and transforming business requirements into technical solutions.
Timothy is applying for a position and has over 20 years of experience in customer service, inside sales support, and technical sales. He has extensive experience with Microsoft Office programs and customer relationship management software. Timothy is proficient at handling high call volumes, multi-tasking, and prioritizing tasks. He has a track record of establishing good relationships with customers and staff.
This document provides information about PT VADS Indonesia, a subsidiary of VADS Berhad, one of Malaysia's leading integrated managed ICT/BPO service providers. It outlines PT VADS' facilities, services, clients, and key performance metrics. It also discusses VADS' vision, mission and the benefits of outsourcing non-core functions to VADS, such as reducing costs, risks and focusing on core competencies. Charts are included showing annual customer satisfaction scores and proposals for reporting, talent management, targeting customers, and establishing a managed service framework.
This job posting summarizes requirements for a Chief Operating Officer position at a leading digital media company. The COO will oversee 140 employees and a high million dollar budget, implementing strategic goals and monitoring organizational performance. Key responsibilities include financial oversight, leadership, planning, and assessing business objectives. Qualified candidates will have 3+ years of COO experience in a successful software company, 10 years in IT industry, and exceptional leadership and communication skills.
This role oversees operations including IT, strategic planning, and policies for a growing digital media company with 19,000 retail locations worldwide, reporting to the CEO with a budget in the high millions and managing a staff of 140 employees. The ideal candidate has 3+ years of experience as a COO, 10 years in IT, and a proven track record of exceptional leadership, strategic planning, financial oversight, and people management skills.
This Account Executive role is responsible for prospecting, identifying, and closing new deals for a company's platform-as-a-service product by managing relationships and educating potential customers in large enterprises to meet or exceed monthly sales targets. The ideal candidate has 5+ years of B2B sales experience in cloud, PaaS, or open-source products and a track record of closing large deals with long sales cycles.
This role oversees operations including IT, strategic planning, and policies for a growing digital media company with 19,000 retail locations worldwide, directing a staff of 140 employees and a high million operating budget. The Chief Operating Officer will implement goals and objectives, provide leadership, and oversee financial and performance reporting to support the company's strategic business goals and future growth. Experience as a COO or equivalent for a successful software company is required along with 10 years in IT and a proven track record of exceptional leadership, planning, problem solving, and communication skills.
Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.
Freddie Mac & BDPA: Career Opportunities WebinarMilt Haynes
Freddie Mac hosted a webinar to discuss career opportunities, including executive and mid-career positions in information technology. Their partnership with BDPA focuses on professional development, branding Freddie Mac as an employer of choice, and recruiting top talent. Executive roles discussed included Vice President of Application Architecture, Vice President of Enterprise Data Strategies, and Director of Advantage Engineering. Mid-career IT opportunities presented included several senior technical lead, quality assurance, and engineering roles.
Naveen Kumar is seeking a challenging role in finance, operations, project or client management, preferably in IT or finance. He has over 15 years of experience in these areas. His experience includes managing payments, client services, marketing operations, and leading teams. He has a proven track record of improving processes, avoiding revenue leakage, and successfully delivering projects.
Companys Profile _ global matrix pvt ltd _LatestAlok Dwivedi
Global Matrix Private Limited is an IT outsourcing services provider based in Lucknow, India that was incorporated in 2012. It aims to deliver high-quality and cost-effective BPO solutions to multinational clients globally across various business verticals such as customer support, sales, and marketing. The company has over 100 employees and infrastructure including servers, workstations, and backup power to ensure 24/7 operations. It is certified and compliant with various regulations.
Junaid Ahmed is applying for a Project Officer position in Riyadh. He has over 12 years of experience in telecom and IT projects management. Currently he is a Projects Control Supervisor at Mashail Al Khaleej, where he oversees projects worth over $400 million annually. He has a diploma in Project Management and various IT certifications. He is seeking a new opportunity where he can utilize his skills in project planning, coordination, and client management.
CEM (Customer Experience Management) will be another new revenue generator for the Telco Operator, since the price competition have been coming in to saturated and unprofititable phase.
S Radhakrishnan is a technical services team lead with over 17 years of experience in IT operations management, project implementation, product support, and service delivery. He is currently working as a technical SME for IBM, managing a team that provides operations and support for Mobily Ethihad in Saudi Arabia. He has expertise in areas like operations management, systems administration, and technical customer support.
Review 8 key operator areas of interest (based on our analysis/interactions) as operators evolve their networks/services in an increasingly competitive world.
Highlight the top 4-6 issues within each area that, based on our assessment, operators are concerned about in the medium term, and furnish executives, senior engineering mgt., and technology experts at service providers (carriers, operators, MSOs, ISPs, ILECs, IXCs) with a bird’s eye view of how Metanoia, Inc. can be of service to them.
The document discusses roadmaps for customer relationship management (CRM) implementations. It provides examples of roadmaps focusing on depth versus breadth, prioritizing some capabilities over others. Successful roadmaps require defining business objectives, aligning initiatives, and gaining executive sponsorship. Examples are given of successful CRM roadmaps at Telecom New Zealand and CA that were phased and focused on key priorities like opportunities, forecasting, and renewals.
This document provides guidance on developing an effective customer success program. It recommends defining the customer's value proposition, organizing relevant customer data, and communicating the program internally and externally. The case study of Optimus Solutions describes how they implemented a customer success plan on Salesforce to better understand customers, act proactively, and increase business. Measuring the program's success showed improved customer solutions, strategic partnerships, and proactive business drives.
1) The document discusses strategies for increasing sales effectiveness in small businesses, focusing on two case studies.
2) The first case study describes how Bronto Software improved sales productivity and accountability by implementing clear metrics and goals, research tools, and the Jigsaw sales database.
3) The second case study explains how Brainshark and ZoomInfo partnered to more efficiently generate qualified sales leads through targeted database searches, email marketing with tracking, and integration with Salesforce.
Al Mateus has over 20 years of experience in IT strategy, project management, and enterprise architecture. He has managed large projects for clients in various industries and has expertise in areas such as IT strategy, enterprise architecture, project management, and IT governance. He is currently an independent consultant and has previously worked for companies such as Microsoft, IBM, and Accenture.
The document summarizes the professional experience and qualifications of Jeff Markland, including over 20 years of experience in technical support, sales engineering, account management, and data analysis. He has worked at Dynatrace/Compuware since 2009 as a Sales Engineer and Solution Consultant and previously worked at Sun Microsystems from 1990 to 2009 in various roles involving customer support, systems management, and data analysis.
This document is a resume for Lei Chen summarizing his 24 years of experience in software development and project management. It highlights his extensive experience with customer relationship management, billing, and revenue management systems, including specific qualifications with Oracle Siebel CRM, Oracle BRM, and integration technologies. The resume also outlines Lei Chen's work history, with the most recent 16 years spent developing and implementing communication and customer management systems.
It appears you've provided a string of terms and abbreviations related to SAP and technology distribution. Let me break down each part for better understanding:
SAP: SAP stands for Systems, Applications, and Products in Data Processing. It is a German multinational software corporation that makes enterprise software to manage business operations and customer relations
Techwave started working with the client in 2014 by taking the SAP AMS and
other areas to support the transition from IBM with just two weeks of transition.
Techwave supported 65 countries' rollout for MDM, GPC, and SAP BI-BW areas.
We are now part of one of their known run support programs, again one of the
essential tracks in the company. We became key partners in strategic initiatives
related to upgrades/Migrations etc.
Techwave has also enhanced partnerships by focusing on platform efficiencies
and redefining data strategy. From support, just a service provider initially, we
expanded to get engaged in projects, and now we are focusing on driving
business value to the company.
Rankskills provides talent acquisition and assessment services and software to help companies manage their talent relationships. Their approach focuses on attracting, assessing, and appointing talent through tools like social media sourcing, in-house assessments, and end-to-end candidate management. Rankskills offers both integrated software and services to help reduce costs and improve quality in talent acquisition and management.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This job posting summarizes requirements for a Chief Operating Officer position at a leading digital media company. The COO will oversee 140 employees and a high million dollar budget, implementing strategic goals and monitoring organizational performance. Key responsibilities include financial oversight, leadership, planning, and assessing business objectives. Qualified candidates will have 3+ years of COO experience in a successful software company, 10 years in IT industry, and exceptional leadership and communication skills.
This role oversees operations including IT, strategic planning, and policies for a growing digital media company with 19,000 retail locations worldwide, reporting to the CEO with a budget in the high millions and managing a staff of 140 employees. The ideal candidate has 3+ years of experience as a COO, 10 years in IT, and a proven track record of exceptional leadership, strategic planning, financial oversight, and people management skills.
This Account Executive role is responsible for prospecting, identifying, and closing new deals for a company's platform-as-a-service product by managing relationships and educating potential customers in large enterprises to meet or exceed monthly sales targets. The ideal candidate has 5+ years of B2B sales experience in cloud, PaaS, or open-source products and a track record of closing large deals with long sales cycles.
This role oversees operations including IT, strategic planning, and policies for a growing digital media company with 19,000 retail locations worldwide, directing a staff of 140 employees and a high million operating budget. The Chief Operating Officer will implement goals and objectives, provide leadership, and oversee financial and performance reporting to support the company's strategic business goals and future growth. Experience as a COO or equivalent for a successful software company is required along with 10 years in IT and a proven track record of exceptional leadership, planning, problem solving, and communication skills.
Avalance Global Solutions is a multinational information technology and outsourcing company headquartered in Vadodara, India and Mountain View, California.
Freddie Mac & BDPA: Career Opportunities WebinarMilt Haynes
Freddie Mac hosted a webinar to discuss career opportunities, including executive and mid-career positions in information technology. Their partnership with BDPA focuses on professional development, branding Freddie Mac as an employer of choice, and recruiting top talent. Executive roles discussed included Vice President of Application Architecture, Vice President of Enterprise Data Strategies, and Director of Advantage Engineering. Mid-career IT opportunities presented included several senior technical lead, quality assurance, and engineering roles.
Naveen Kumar is seeking a challenging role in finance, operations, project or client management, preferably in IT or finance. He has over 15 years of experience in these areas. His experience includes managing payments, client services, marketing operations, and leading teams. He has a proven track record of improving processes, avoiding revenue leakage, and successfully delivering projects.
Companys Profile _ global matrix pvt ltd _LatestAlok Dwivedi
Global Matrix Private Limited is an IT outsourcing services provider based in Lucknow, India that was incorporated in 2012. It aims to deliver high-quality and cost-effective BPO solutions to multinational clients globally across various business verticals such as customer support, sales, and marketing. The company has over 100 employees and infrastructure including servers, workstations, and backup power to ensure 24/7 operations. It is certified and compliant with various regulations.
Junaid Ahmed is applying for a Project Officer position in Riyadh. He has over 12 years of experience in telecom and IT projects management. Currently he is a Projects Control Supervisor at Mashail Al Khaleej, where he oversees projects worth over $400 million annually. He has a diploma in Project Management and various IT certifications. He is seeking a new opportunity where he can utilize his skills in project planning, coordination, and client management.
CEM (Customer Experience Management) will be another new revenue generator for the Telco Operator, since the price competition have been coming in to saturated and unprofititable phase.
S Radhakrishnan is a technical services team lead with over 17 years of experience in IT operations management, project implementation, product support, and service delivery. He is currently working as a technical SME for IBM, managing a team that provides operations and support for Mobily Ethihad in Saudi Arabia. He has expertise in areas like operations management, systems administration, and technical customer support.
Review 8 key operator areas of interest (based on our analysis/interactions) as operators evolve their networks/services in an increasingly competitive world.
Highlight the top 4-6 issues within each area that, based on our assessment, operators are concerned about in the medium term, and furnish executives, senior engineering mgt., and technology experts at service providers (carriers, operators, MSOs, ISPs, ILECs, IXCs) with a bird’s eye view of how Metanoia, Inc. can be of service to them.
The document discusses roadmaps for customer relationship management (CRM) implementations. It provides examples of roadmaps focusing on depth versus breadth, prioritizing some capabilities over others. Successful roadmaps require defining business objectives, aligning initiatives, and gaining executive sponsorship. Examples are given of successful CRM roadmaps at Telecom New Zealand and CA that were phased and focused on key priorities like opportunities, forecasting, and renewals.
This document provides guidance on developing an effective customer success program. It recommends defining the customer's value proposition, organizing relevant customer data, and communicating the program internally and externally. The case study of Optimus Solutions describes how they implemented a customer success plan on Salesforce to better understand customers, act proactively, and increase business. Measuring the program's success showed improved customer solutions, strategic partnerships, and proactive business drives.
1) The document discusses strategies for increasing sales effectiveness in small businesses, focusing on two case studies.
2) The first case study describes how Bronto Software improved sales productivity and accountability by implementing clear metrics and goals, research tools, and the Jigsaw sales database.
3) The second case study explains how Brainshark and ZoomInfo partnered to more efficiently generate qualified sales leads through targeted database searches, email marketing with tracking, and integration with Salesforce.
Al Mateus has over 20 years of experience in IT strategy, project management, and enterprise architecture. He has managed large projects for clients in various industries and has expertise in areas such as IT strategy, enterprise architecture, project management, and IT governance. He is currently an independent consultant and has previously worked for companies such as Microsoft, IBM, and Accenture.
The document summarizes the professional experience and qualifications of Jeff Markland, including over 20 years of experience in technical support, sales engineering, account management, and data analysis. He has worked at Dynatrace/Compuware since 2009 as a Sales Engineer and Solution Consultant and previously worked at Sun Microsystems from 1990 to 2009 in various roles involving customer support, systems management, and data analysis.
This document is a resume for Lei Chen summarizing his 24 years of experience in software development and project management. It highlights his extensive experience with customer relationship management, billing, and revenue management systems, including specific qualifications with Oracle Siebel CRM, Oracle BRM, and integration technologies. The resume also outlines Lei Chen's work history, with the most recent 16 years spent developing and implementing communication and customer management systems.
It appears you've provided a string of terms and abbreviations related to SAP and technology distribution. Let me break down each part for better understanding:
SAP: SAP stands for Systems, Applications, and Products in Data Processing. It is a German multinational software corporation that makes enterprise software to manage business operations and customer relations
Techwave started working with the client in 2014 by taking the SAP AMS and
other areas to support the transition from IBM with just two weeks of transition.
Techwave supported 65 countries' rollout for MDM, GPC, and SAP BI-BW areas.
We are now part of one of their known run support programs, again one of the
essential tracks in the company. We became key partners in strategic initiatives
related to upgrades/Migrations etc.
Techwave has also enhanced partnerships by focusing on platform efficiencies
and redefining data strategy. From support, just a service provider initially, we
expanded to get engaged in projects, and now we are focusing on driving
business value to the company.
Rankskills provides talent acquisition and assessment services and software to help companies manage their talent relationships. Their approach focuses on attracting, assessing, and appointing talent through tools like social media sourcing, in-house assessments, and end-to-end candidate management. Rankskills offers both integrated software and services to help reduce costs and improve quality in talent acquisition and management.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
This summary provides the key details about a Product Manager role in Test and Measurement for an international wireless solutions provider:
The role will involve allocating R&D budgets to maximize product contributions, participating in product lifecycle management activities including roadmap decisions, and requiring frequent international travel. A minimum of 4 years experience in WCDMA/HSPA radio network optimization in a senior role is required. The client is a market leader in testing and optimization solutions with comprehensive technological expertise in mission-critical communications.
The job requires covering markets in Canada, US and internationally for utilities, telecom and industrial applications. The role involves direct sales, expanding customer base and distribution networks. The position is located in Vancouver with base salary plus commissions on sales. Benefits include vehicle allowance, fuel reimbursement, medical coverage and cell phone reimbursement. The company has over 25 years experience in power backup engineering and integration with presence in Canada, US and Middle East.
Som Chatterjee has over 9 years of experience in IT, manufacturing, healthcare and telecom. He currently works as a SAP C4C technical consultant at Capgemini India, where he is involved in enhancement, support and testing projects. Prior to this, he worked as a customer support manager and venture development associate. He has an MBA in international business and is a certified SAP CRM consultant with experience implementing and supporting SAP CRM and C4C systems for various clients.
Aneesh Kumar provides a curriculum vitae summarizing his professional experience and qualifications. He has over 15 years of experience in sales and operations management roles in the extra low voltage and IT systems industry in Dubai. His experience includes managing divisions for companies like Dana Electric Energy and Hallmark Technologies & Systems. He holds an MBA in engineering and technology management and a bachelor's degree in electronics and communication.
Collaborative Consulting provides software performance engineering services to help clients ensure system scalability, stability, and quality. Their services include advisory services to assess performance engineering maturity, application readiness assessments to evaluate performance risks, production performance rescues to quickly restore functionality during issues, and application performance management to proactively monitor systems. Collaborative uses a proprietary performance engineering methodology applied throughout the software development lifecycle. They have experience across industries including healthcare, financial services, and retail.
Daugherty is a management and IT consulting firm that has been in business for 25 years. It has over 700 employees across 5 regional development centers in the US. Daugherty provides consulting services across various industries, with a focus on strategy, custom solutions, business intelligence, and mobile computing for Fortune 500 companies. It offers a local alternative to large national consultancies that aims to provide faster, more cost-effective solutions.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
SAPS XL Technologies is a business process outsourcing company headquartered in Kolkata, India that was incorporated in 2010. It aims to create an environment of optimal production balancing quality and quantity. The company provides various inbound and outbound outsourcing solutions using a world-class facility with redundant systems and has experience in processes like telemarketing, customer service, and technical support. It prides itself on seamless migration of complex processes and competitive costs.
Melody Benabou has over 17 years of experience in business development and sales within the technology industry. She is currently a Sales Lead at Smart Utility Systems, where she manages sales activities like cold calls, demos, and developing strategic sales plans. Previously she held channel manager and sales executive roles at other companies like MetaSource and Optical Laser, where she helped grow business by recruiting new partners and maintaining key relationships. She has a proven track record of expanding existing business and developing new partnerships to increase revenue.
Tracy L. Ramig is a business analyst consultant with over 25 years of experience in project management, business analysis, and systems implementation. She has a proven track record of successfully analyzing business challenges and developing technical solutions. Currently she works as a consultant for Lincoln Financial Group, where her responsibilities include facilitating requirements gathering, documenting processes, and project planning. Previously she held business analyst and project management roles at Carlson Rezidor Hotel Group, where she led multiple initiatives on time and on budget.
Jaycee Sourcing Solutions provides HR outsourcing services including recruitment process outsourcing, staffing, and work permits. Their objective is to be a one-stop-shop for all HR needs. They have expertise in sectors like KPO, BPO, IT, and staffing positions from director to project managers. They have an experienced team in India and the US to source candidates and handle recruitment processes for clients. Their goal is to build trusting relationships with clients and provide cost-effective recruitment solutions.
This role involves leading a statistics team and mentoring members to design reports on company performance, communicating insights to management, optimizing data structures, integrating external data feeds, and analyzing user behavior to propose website improvements. The ideal candidate has experience with databases, statistical analysis, and application development in an Agile environment.
1. Current Positions (as of January 7th, 2014)
US/CANADA SERVICE PROVIDER –SALES ENGINEERING
Consulting Sytems Engineer -Toronto - Business Intelligence
Consulting Sytems Engineer – Boston – Business Intelligence
Presales Engineer – Toronto – Service Provider Network Monitoring
US/CANADA SERVICE PROVIDER –SALES
Technical Account Manager – Atlanta, Georgia – Cable Service Provider
Sales Account Manager – South East Region – Atlanta, Georgia – Telecom/Enterprise
US/CANADA ENTERPRISE FOCUS
Presales Engineer – Chicago IL – Contact Center Service Assurance
REGION LATAM - SERVICE PROVIDER – TELECOM SALES/SALES ENGINEERING
Account Director – Mexico City – AMX Account Director – Optimization
Account Director – Brazil, Sao Paulo – Regional Sales - Optimization
Presales Engineer – Mexico City – PCRF/Optimization
REGION: US/CANADA
TITLE: LOCATION: Toronto, Ontario Canada Service Provider -
Consulting Business
Systems Engineer Intelligence -
Monitoring
To Apply: https://www.smartrecruiters.com/wirelessxfactor/71304616 CONTACT US
COMPANY DESCRIPTION
2. Our client provides innovative real-time insights into how customers use data services, enabling Communication
Service Providers (CSPs) to optimise the customer experience and drive greater profitability.
JOB DESCRIPTION
Our client is looking for a talented individual with an entrepreneurial spirit, who has the drive and passion to succeed
and want to be part of an exciting, young company going places.
In return, our client offers competitive salaries, excellent benefits and an innovative and creative work environment
that values, promotes and rewards employees.
Due to their continuing expansion, we wish to recruit an experienced Consulting System Engineer to join their Sales
team based in North America. The Consulting System Engineer role is primarily a sales role and sits within the Sales
organization.
Technical Sales is responsible for providing product and solution expertise on all of the company’s product and
service offerings to the other functions within the sales organisation.
3. TITLE: LOCATION: Boston, MA or any North East/Central TrafficService Provider -
Consulting Hub…at this time West Coast candidates are not being Business
Systems Engineer considered. Intelligence -
Monitoring
To Apply: https://www.smartrecruiters.com/wirelessxfactor/71304607 CONTACT US
COMPANY DESCRIPTION
Our client provides innovative real-time insights into how customers use data services, enabling Communication
Service Providers (CSPs) to optimise the customer experience and drive greater profitability.
JOB DESCRIPTION
Our client is looking for a talented individual with an entrepreneurial spirit, who has the drive and passion to succeed
and want to be part of an exciting, young company going places.
In return, our client offers competitive salaries, excellent benefits and an innovative and creative work environment
that values, promotes and rewards employees.
Due to their continuing expansion, we wish to recruit an experienced Consulting System Engineer to join their Sales
team based in North America. The Consulting System Engineer role is primarily a sales role and sits within the Sales
organization.
Technical Sales is responsible for providing product and solution expertise on all of the company’s product and
service offerings to the other functions within the sales organisation.
Reporting to Consulting System Engineer Manager the Consulting System Engineer will be responsible for .
TITLE: LOCATION: Toronto, Ontario Canada Service Provider -
Presales Engineer Network
Monitoring Service
Provider Focused
To Apply: https://www.smartrecruiters.com/wirelessxfactor/71242032 CONTACT US
COMPANY DESCRIPTION
Lightspeed has partnered with a cutting-edge provider of network congestion solutions, which has been recently
acquired to lead its parent company into the future of data optimization. Promising tier 1 carriers higher network
performance, greater control of capacity, and detailed network intelligence, this company is an existing global-
presence, working to expand its reach into the Great White North.
JOB DESCRIPTION
The Sales Engineer's primary responsibility is to assist the Field Sales team. Engineers will have in-depth knowledge
of the competitors’ offerings and can demonstrate competitive advantages to both Prospects and Partners. The Sales
4. Engineer’s role is a critical component of the Sales Cycle, and necessitates an in-depth knowledge about the
company, as well as industry-related solutions and trends.
The company seeks a Sales Engineer with the abilities necessary to conduct online product demonstrations, answer
technical questions, contribute to proposals, and analyze client needs by providing technical solutions in a pre-sales
technical role. In addition to technological aptitude and the ability to learn quickly and stay current, the ideal
candidate's interpersonal, presentation and troubleshooting skills must indicate a passion and confidence that reflects
the product and the company.
TITLE: LOCATION: Chicago, Illnois USA Avaya Contact
Presales Engineer MidWest Region – Enterprise Contact Center Sales Engineer
Center -
Network
Monitoring
To Apply: https://www.smartrecruiters.com/wirelessxfactor/71005292 CONTACT US
COMPANY DESCRIPTION
Our client is the leading provider of comprehensive end-to-end testing, monitoring, and predictive analytics solutions
for ensuring the quality of today’s complex Enterprise communications systems. Our client’s product is designed to
meet the unique requirements of customers with test solutions for end-to-end testing of VoIP, Contact Center, Unified
Communications and mobile solutions.
JOB DESCRIPTION
Qualified candidates will work with enterprise customers and channels to shorten the sales cycle by managing
technical challenges within these accounts. Sales Engineers must have solid communication skills, sales ability,
technical expertise, and work well in a team or independently. They must also have experience supporting external
sales channels and alliance partners.
Responsibilities:
Leveraging relationships within organizations to solve technical hurdles and foster awareness of the solution set and
its value proposition
Assisting with the development of alliance partners. This may include conducting joint account calls, updating their
technical staff on new products and features, and developing customer solutions
Acting as a mentor to Sales Engineers to share knowledge and best practices to advance the sales of products and
technologies