Thomas B 2013
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Thomas B. Johnson has over 20 years of experience in customer service, quality assurance testing, and data analysis roles. He currently works as a data abstractor at the Medical University of South Carolina Hospital, where he collects patient data and ensures complete medical records. Previously, he supported customers as a representative for T-Mobile and tested applications for MD&E Inc. and IBM Corporation. Johnson has received several awards for his performance and customer satisfaction.
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Bella Persad has over 20 years of experience in business analysis, project management, and IT leadership roles in the healthcare industry. She has a proven track record of gathering requirements, documenting processes, managing projects, and acting as a liaison between business and IT teams. Currently she is a Business Analyst at Healthfirst where she creates reports, manages agent schedules in various software programs, and ensures data accuracy.
VirgilBatieResume
Virgil Batie has over 20 years of experience in business reporting, data analysis, and process automation. He has a strong background developing reports using SQL, Access, and Excel to analyze metrics for contact centers and sales compensation. Currently he works as a Senior Business Reporting Analyst at Prime Therapeutics where he automated various reporting processes and developed client reporting for quality metrics. Previously he held roles at Sprint developing applications to automate compensation processes and providing weekly reporting for sales channels.
Similar to Thomas B 2013 (20)
Thomas B 2013
- 1. Thomas B. Johnson 319 Jeff’s Circle, Goose Creek, SC 29445 · 843.518.0189 · tbj2010@gmail.com Career Overview Managed multipleprojects simultaneously;Acreative thinker whose ideas havedirectly increased company profitability and production,demonstrate ability to solveproblems and make effective decision quickly. Accomplishments Medical University of South Carolina Hospital recognition for outstandingcustomer service. MD&E Inc. Two Awards for OutstandingPerformance. IBM Corporation Executive Award for OutstandingTeaming. 2000 Customer Hero Award for Customer Satisfaction. Four OutstandingTeamingand Order Quality Awards. Achieved 2000 account receivable. Migrated COVER application to IBM.com Sales Center. Deployed Lotus Notes database,GEO processing team, and QuickShip team. Work experience Medical University of South CarolinaHospital July 2010 to Current Data Abstractor Charleston, SC Collectinpatientdata from Electronic Medical Record for inputinto databasefor submission to third-party vendor and transmission to jointcommission and Content Management. Identify, analyze,and interpret electronic medical records for JointCommission National Quality requirement. Supporting The National Hospital Inpatientand outpatient Quality ReportingProgram. Abstractinginpatient,and outpatient quality measurement for Medicare and Medicaid Service. Input data into vender’s database. Identify incomplete medical records and submitrequest for missing data. Enter accurateabstraction results into database; also identify deficiencies in existingmedical records. Regional Scheduling Representative Serve as the initial contact person for individualsseekingaccess and referral information for medical careat Medical University of South CarolinaHospital. Schedule appointments for multiplespecialties and primary carephysicians. Supporting inbound call center for patient, physicians,clinical personals. Collectaccurateinformation from callersto ensure a timely and accurateregistration. Patient Registration Representative Register patients for medical appointments, and schedule patient’s return appointments. Assistpatients with any special needs transportation,wheel chair,and direction. Accept patients co-pay and outstandingbalancepayments; verify patient insurancecoverage. Utilized centricity,IDX Image cast,and practicepartner; web basetools for job support. T-Mobile Wireless August 2007 to June 2010 Customer Support Representative Charleston, SC Inbound call center supportinginternal and external customer with wireless deviceand service. Provided technical supportfor mobile calling,and accounts. Consulted customer regardingaccountoption, features and mobiledevice. Resolved accountissueand billingdiscrepancies. Ordered new products for customers and set delivery expatiation. Mentor/supervise new hire’s and pair’s on call flowand system function.
- 2. MD&E Inc. April 2004 to January 2007 QA/UAT Analyst Norcross, GA SuperviseQuality AssuranceTesters of Siebel, Bellsouth/AT&T applicationsfor Sales Operation Support. Reviewed work requirements and developed test scripts. Siebel Data mining; validated and purged data. Provided weekly status report to management team. Performed end-user, regression and performance testing of Siebel and Brio applications. Mentored/supervise new hires;provided technical and administrativeassistanceto peers and management team. IBM Corporation June 1996 to February 2003 Customer Fulfillment Professional Atlanta, GA Served as a member of a deployment team; deployingSAP software to IBM Business Partners for E-Commerce business. Performed system certification and auditingof applications. Automated testing; release, regression and performance testing. Developed test scripts for testingnew software and auditprofile. Compiled weekly revenue and production report for IBM executive. Performed System Development Life Cycle Testing. Administrative Analyst Processed largecomplex orders for IBM.com Sales Center. Provided weekly production reports to IBM management team. Managed COVER application for order processing. Mentored and supervised new hires on order processingand IBMsystems. Deployed and wrote desktop process for IBM GEO Quickship team. Provided technical assistanceto sales team and peers for order processingand IBMsystems. Educational Background Trident Technical College North Charleston,SC Additional Information Lotus Notes database,MicrosoftAccess,and COVER application. Lotus Notes 123, Lotus Freelance, Lotus Approach, Windowapplication,MicrosoftOfficeSuite,Brio, Siebel, Mercury WinRunner, and Test Director, SAP, and Legacy. AT&T Southeaster Consumer Sales Trainingand a member of Toastmaster. Department of Defense Charleston Naval Hospital Medical Terminology Course. Quantros,Keane, EPIC, OASIS, HPF, and quality net database.