Class Assignment Instructions

Class Assignment Instructions
Students will be presented with the imagine powerpoint slide to get further details about the task.
"Mrs. Berube needs to get back on Earth safely. The problem is we cannot use any electronics
because she only has a set limit of the amount of fuel she has left. She is able to get back on Earth
with the rest of the fuel she has, but she needs a way to land on the ground safely."
Students will turn and talk with group members about what strategies they could use to get Mrs.
Berube back to earth slowly and safely.
"Turn and talk with your seat partner about how we can accomplish the goal of getting Mrs. Berube
back to Earth safely without the use of electronics."
Students will share out their strategies with the whole group during discussion. ... Show more
content on Helpwriting.net ...
Berube back to the ground safely and slowly. Your challenge is to design something that will help
Mrs. Berube get to your class safely. You will have to test your design in class by dropping a
figurine from two meters high, and Mrs. Berube cannot touch the floor for 1.50 seconds."
Once the front of the worksheet is completed, students will be presented with another PowerPoint
slide that states the materials they will have access to while building.
"These are the materials you will have access to in order to get Mrs. Berube back to the ground
safely on Earth. 14 inches of tape, two 50 cm pieces of string, one pair of scissors, one army
figurine, one sheet of tissue paper, one sheet of construction paper, and/or one coffee filter. Now,
brainstorm an idea to get Mrs. Berube back to the ground safely on Earth."
Students will complete the back side of their Engineering Design Challenge worksheet with their
group members.
Create: Students will design their own models of what can help Mrs. Berube land safely on Earth.
"Today, you will be designing your own models of what can help Mrs. Berube land safely on Earth."
Before students collect their materials, they will get a signature from a lead teacher to approve their
design idea.
Students will create their designs using the following materials:
14" of tape
(2) 50 cm of string
(1) pair of
... Get more on HelpWriting.net ...

Diming Deming Principles
Deming: William Edwards Deming was an
American statistician, engineer , lecturer author, management consultant and professor.
After the Japan war, Deming's philosophies helped improve the US economy.
The following points he proposed are :
Improving services with Better design of products. Uniform quality being of a higher level
Product test undergoing an improvement
Side markets experiencing greater sales
Fourteen key principles were offered by Deming to the managers for changing effectiveness of the
business:
1 Become dependable/ faithful with the purpose of improving product and service, with the aim to
to stay in business, become competitive and to provide jobs.
2 Since we are in a new economic age, Foreign management must learn their

Full Presentation Skill Training Course Essay
This is such an important topic in sales representative training that a full presentation skill training
course would not be unrealistic, however, the following list of subtopics will provide the salesperson
with the essential elements of the preparation for and delivery of his/her product or service. In the
remainder of this article the use of the word 'his ' will be synonymous with 'her ' for brevity.
1) Approach
2) Your Appearance
3) Your introduction
4) Getting close to the Prospect
5) The basis of your Sales Presentation
6) How to deal with Objections
7) How to make a rebuttal without the Butt
8) The importance of Asking Questions
9) Dramatising your Presentation.
10) Closing on a small but positive action.
With the advances made in telecommunication it is far better today to avoid cold calling on
prospective clients. Advance knowledge about a company can be found from lists offered at a
reasonable price by database companies such as Dunn & Bradstreet or Compass Business
Directories. Information such as the company directors names, the number of employees, phone
numbers and email addresses make it easy to make the initial contact with the right person.
The approach is best made via an appointment made by the salesperson or a telesales support
person. It is important that the correct person in an organisation is identified, because an
appointment made with anyone other than the decision maker will prove in most cases to be a waste
of the sales representative

My Reflection Of Working On The Rifsk
Working on the RiFSK has been a journey. Among tight deadlines, an onslaught of constructive
criticism, and extensive experimentation, the class was mentally straining, yet fulfilling. I genuinely
feel that the class came together to create something worthwhile, and I am lucky to have made my
own contributions to our project. First and foremost, my responsibility lied with the Coordination
and Website group. Distributing tasks among the whole class was essential to both distributing the
workload and having a thorough understanding of what our problem is. The Coordination and
website group took the responsibility of facilitating efforts and conversations among all of the
different groups. Facilitating efficient conversation and work was our responsibility during class
time. When Professor Cumberbatch had nothing planned, we always had an agenda of matters that
needed to be discussed as a full group. Oftentimes, I was the one timing each segment of our time in
order to allocate adequate discussion time for different material. Although I would not always be
able to keep us exactly on schedule, I was usually the person who spoke up to move on to the next
topic. Making sure that everyone worked efficiently and made steady progress was also our
responsibility. During this class, this entailed visiting different groups and asking about what they
were doing and what their goals were. This would regularly lead into a short discussion on how they
can accomplish their goals, so I

Study on Customer Services of Restaurents in Hyderabad
A Study on
CUSTOMER SERVICES
OF
RESTAURENTS IN HYDERABAD
[pic]
By
DINESH YEPURU Roll no: 2T1–14 PGDM Under the guidance of Sri.M.Chaithanya
Asst.professor, Marketing
A Project Report Submitted to the SIVA SIVANI INSTITUTE OF MANAGEMENT Partial
fulfillment of the requirements of PGDM
SIVA SIVANI INSTITUTE OF MANAGEMENT
SECUNDERABAD
ACKNOWLEDGEMENT
It is of great ... Show more content on Helpwriting.net ...
Bennett (1996) described that customer service seeks to establish long term, committed, trusting and
cooperative relationship with customers, characterized by openness, genuine concern for the
delivery of high quality services, responsiveness to customer suggestions, fair dealings and
willingness to sacrifice short term advantage for long term gains. Schneider and Bowen (1999)
advocated that service business can retain customers and achieve profitability by building reciprocal
relationships founded on safeguarding and affirming customer security, fairness and self esteem. It
requires that companies view customers as people first and consumers second. Trust, commitment,
ethical practices, fulfillment of promises, mutual exchange, emotional bonding, personalization and
customer orientation have been reported to be the key elements in the relationship building process
(Levitt,1986; Gronroos, 1994; Morgan,1994; Gummesson,1994; Bejou et al,1998 ).
Customer service refers to all business activities directed towards initiating, establishing,
maintaining, and developing successful long–term relational exchanges (Heide, 1994; Reinartz &
Kumar, 2003). One of the results of Customer service is the promotion of customer loyalty (Evans
& Laskin, 1994), which is considered to be a relational phenomenon, (Chow & Holden, 1997;
Jacoby & Kyner, 1973; Sheth & Parvatiyar, 1995; cited by Macintosh & Lockshin,

Chinese Businesses Should Adopt Total Quality Management...
Chinese Businesses Should Adopt Total Quality Management (TQM) If they are to succeed
internationally Nowadays a large number of Chinese companies are willing to develop their business
scope in international markets. Their main competitive superiority exclusively depends on the low
price strategy based on cheap labors. However, this merely advantage couldn't go down well in the
overseas markets. Global competition has forced Chinese manufacturing firms to operate on the
basis of not only cost advantage. The high quality which they need to rely on would improve their
global competitiveness through customer satisfaction. To meet this challenge, many Chinese firms
are currently striving to implement ... Show more content on Helpwriting.net ...
Chinese corporations would diverse and increase the spectrum of their commodities because their
customers are in different countries and have their special taste and requirements with complicated
background. In addition, thanks to keen competition in global market, any hesitation may lead
business opportunities missed. TQM will apply companies to be more flexible and prompt responses
to the market. Many Chinese multinational corporations have adopted systematically managing
customer relationship which is a crucial and primary process in TQM. This process helps company
to measure customer satisfaction and act on the results. The success of Lenovo group Corporation is
a good prototype in this field. At the beginning of this century, this Chinese leading electronic
company was in a critical stage of its development. Their overseas sales volumes which were
affected by the world–wide economic downturn declined largely. But this company hasn't adopted
the measure of cutting down the price to keep the regular customer and attract more new customers.
It accomplished establishing more than 100 customer service centers all over the world. (quote
lenovo.com,2004) As well as being responsible for repair, their centers try to get an appointment and
contracting for service. In the communication with customers, they collect the data about their
products from users and

Persuasive Speech : Good Morning At The Vaps Contest Award
Good Afternoon Brad,
I hope all is well. It was a pleasure meeting with you briefly a few weeks ago at my branch in
Birmingham, Alabama for the VAPS contest award we won. I'm escalating this complaint to our
Executive Team's attention. I really feel I should not need to contact you directly to get some kind of
resolution and CC the world, but I have not reached a resolution that's acceptable and I've spoken to
multiple people already and have no other choice. I cc'd Mr. Germain, Mr. McGowan, Mr. Ndukwu,
Mr. Jurkovic and Andrea because of their experience and they need to be aware of what's happening
at the local branch sales level and in hopes they can help with this situation somehow. I'm sure you
are well aware of the AS Flex project here also. Amy Brotherton, Brian Leonard and a number of
other WS sales reps has had the opportunity to work on FLEX deals in their own territory. I feel I
was not given a fair shake and I need to know why am I being treated differently than other sales
reps I've spoken with across the country? If this is truly the company 's stance on FLEX sales in AE
territories, every sales rep in the company needs to be treated the same way. I know of sales reps
that have been handed rather given larger deals than this and was only involved on a transactional
level and some at no level of involvement at all and received performance payouts for doing
absolutely nothing but placing the order in CRM/Salesforce, but because an order that came

Jones Blair Case Analysis
Jones Blair
Case Analysis
January 31, 2012
Table of Contents
I. Factual Summary: 3
How might one characterize the paint coating industry? 3
How might one segment the Jones Blair market area? 3
Which segments represent opportunities for Jones Blair? 4
What is Jones Blair's competitive position in its market area? 4
II. Case Problems/Opportunities: 4
III. Alternatives: 4
Increase corporate brand advertising by $350,000 4
Reduce price by 20% 5
Add one additional sales representative 5
Control Costs 6
IV. Selected Solution: 6
Which segment should Jones Blair pursue? 6
What strategy should Jones Blair adopt to reach the segment identified? 6
V. Conclusion: 7
I. Factual Summary:
The executives at Jones Blair find themselves at an impasse. ... Show more content on
Helpwriting.net ...
A potential problem with this strategy is with a large, non targeted marketing push, 75% of audience
the company would be targeting is not purchasing paint. Based on the company's standard of
recovering the costs within a year, if the company doubles its advertising costs, sales should show a
significant increase and there is no guarantee of this.
Reduce price by 20%
By reducing the price, Jones Blair will be more competitive with other brands. Right now, Jones
Blair is prices significantly higher than all other brands and when a consumer sees the brands side
by side at a store, they may not realize the higher quality of Jones Blair paint, just the higher price
and immediately select against.
A major issue is since reducing the price 20% reduces the profit margin to 15%, to maintain the

same profit while reducing the price, the sales must be $28 million for this year. This is an increase
of 233% in one year to justify reducing the price this much. This is a highly unlikely target.
Another potential problem is Jones Blair could lose the consumer's perception of the company being
high quality, high customer focused. Jones Blair has continually put focus on being the leader in
quality and customer satisfaction and if the company's prices are the same as all the other brands,
what makes Jones Blair stand out?
Add one additional sales

Attributes Of Sales Representative Success Essay
Varying Attributes of Sales Representative Success
Anayancy Chapa
Siena Heights University
Varying Attributes of Sales Representative Success
Many studies have been conducted to ascertain what exactly makes a successful sales representative.
To do that, one has to find out exactly what measurable variables can be studied and tested; that may
have an impact on the individual sales–person. Lounsbury, Foster, Levy, and Gibson (2014)
performed a study that focused on intrinsic personality traits, and their effect on said sales success.
Continued, Owens et al (2013) backs up intrinsic trait research by establishing data that agrees with
Lounsbury's claims on emotional traits. On the other hand, Agnihotri, Krush, and Singh (2012)
performed a study that found guilt, and empathy, having strong correlational success with sales. It is
the objective of this paper to answer the questions such as what impact do intrinsic personality
factors, extrinsic factors, and gender rolls have on sales success?
Literature Review
In Lounsbury et al (2014), a study was performed to determine exactly which intrinsic qualities have
the biggest effect on successful sales outcome. A total of 978 sales managers were involved in this
survey, across the United States. The method in which they obtained data was by having their
participants complete an online survey of Resource Associates Personal Style Inventory, as well as
completing a survey in regards to overall career satisfaction. Of the numerous

TANGLEWOOD CASE
Staffing Organizations
Management 364
Tanglewood Case 6
Question 1:
Major KSAO Category Necessary for Selection.
Key:
1 – Y/N Yes or No
2 – EDC Education
3 – EXC Experience
4 – MAE Marshfield Applicant Exam
5 – RKT Retail Knowledge Test
MAJOR KSAO CATEGORY
Y/N
EDC
EXC
MAE
RKT
Communication/Speaking Skill
Y
X
X
–
–
Knowledge of Organizational Policies & Regulations
N
–
–
–
–
Skill in Judgment and Decision Making
Y
–

–
X
–
Skill in Managing Personnel Resources
Y
X
–
–
–
Knowledge of Customer Service Principles
Y
X
X
–
–
Ability to Reason Inductively
Y
–
–
X
–
Knowledge of Personal Management Regulations
Y
X
X
–
–
Knowledge of Retail Management Policies & Practices
Y
X
–
– ... Show more content on Helpwriting.net ...
1 – Applicant fails to mention any concepts related to customer services or problem solving ability.
2 – Applicants understands customer service question, but fails to provide solution.
3 – Applicant provides understanding of exceptional customer services and a solution.
Situational Question 6:
INTERVIEW QUESTION
SCORING KEY
Management asks you to design and implement a new display that will promote the new store
product to increase sales. How would you handle?
1 – Applicant unable to provide knowledge or skill of setting up display
2 – Applicant provide knowledge and skill to set up display, but lacks ability to setup display
3 – Applicant provides knowledge and skill to set up display and provides examples of how they
would set up display

Situational Question 7:
INTERVIEW QUESTION
SCORING KEY
You realize a particular product is a great seller and you want to order more, but management wants
inventory reduced. How would you convince management to change their minds?
1 – Applicant has no knowledge of how to determine great selling product
2 – Applicant has

The Velocity Of Door Travel Essay
Opening: Velocity of Door Travel: V=(Time to Open)(Distance Traveled)=(3.16 s)(1.25 m) = 0.40
m/s Power Requirement: P(W) =(Force Exerted)(Velocity) =(110 N)(0.40 m/s) = 43.56 W
Translation to British Units: P (hp) =(43.56 W)(0.001341 hp/W) = 0.06 hp Closing: Velocity of
Door Travel: V=(Time to Open)(Distance Traveled)=(2.12 s)(1.25 m) = 0.59 m/s Power
Requirement: P(W) =(Force Exerted)(Velocity) =(540 N)(0.59 m/s) = 314.62 W Translation to
British Units: P (hp) =(314.62 W)(0.001341 hp/W) = 0.43 hp Given the information provided, a
decision was made to use 1 hp motors. Because these motors will be working for extended periods
of time under varying load conditions, it seemed unwise to choose motors which would be operating
at peak performance consistently. Also, the difference between a ¾ hp motor and a 1 hp motor was
found to be only $23. REFERENCE e. Final Proposed Design Evan This section of the design report
describes the final design your team intends to construct in senior design 2 for testing relative to
your design requirements. In your final proposed design section you MUST have: Overall system
block diagram Block diagrams of all subsystems Detailed schematics Explanation of how it works
CAD Drawings (again, extensive part drawings and assemblies should be placed in an appendix)
Software for your design (i.e. Flowchart showing how the software functions and description).
Software revision table This table needs to show major software revisions that have

Marketing Analysis : Marketing And Sales
As I grew older and learned more about the business world and what it had to offer, I instantly grew
interest in the marketing field. The other majors seemed too boring and dealt with too many
numbers, I enjoyed the aspect of marketing and how creative you can get with it while interacting
with many other people. Marketing and Sales is something that I have wanted to do for a few years
now after growing up and seeing my Dad in that field, and now seeing my brother develop in that
field. I love the idea of researching a topic, gaining new information about that topic, and than
selling your pitch or idea to a customer. I like to believe that I have good communication skills and I
am a people person, which can help significantly when it comes ... Show more content on
Helpwriting.net ...
Whether it is a product design issue, a pricing concern, or an advertising problem, these issues need
to be attended to and answered quickly with a definite answer; there is no room for people who
cannot commit to a decision. Another essential quality to have is creativity. The success of a product
relies heavily on how exciting of an idea you can create and how that can appeal to your target
market. Marketing is one of the most competitive fields in the industry, diversifying your product
from others is key so you need to have that competitive nature with you at all times. As for skills, a
marketing employee typically needs to be excelled in computer skills. Collecting data, analyzing
data, and compiling reports are all part of the job and you need to know how to successfully put this
info into computer documents that are easy to read and understand. Organizational skills are also a
very important quality to have because you often need to manage multiple projects and matters at
the same time. Certain strengths to posses in the marketing field are written and oral communication
skills and the ability to work with a team. Marketing teams often get together in groups to work on a
project, and the ability for you to interact and share your ideas clearly is critical to the team's
success. The top companies hiring in marketing right now are: Sears's Holdings Corporation,
Amazon Corporate

Salesforce.com : Evangelist Of No Software
Salesforce.com – Evangelist of NO SOFTWARE
"History", "Current Situation" and "Global footprint": Salesforce.com –
CEO Marc Benioff founded Salesforce.com. Originally Salesforce.com's goal was to provide
customer relationship management (CRM) software that was delivered over the Internet (cloud
computing), and clients would no longer need to purchase servers, network infrastructure, install
software. All they would need is an internet connection in a web browser. Back in 1999 when
Salesforce.com was founded, it was a pretty radical departure from the traditional client –server
model. Especially from business software to delivery model, commonly known as software services
and part of cloud computing, for which Salesforce is widely recognized as an Industry leader.
Salesforce started as a CRM company and evolved into much more over time. A CRM system is
used to manage organizations interactions like phone calls, emails, meetings and even social media,
both with customers and prospects. The focus of these interactions often includes, but is not limited
to sales, marketing, and support. When a sales rep closes a deal or a support agent receives a call,
these are the types of activities that you would expect to record in CRM software. The goals of
CRM implementations may vary depending on the organizations, but there are few common themes;
increased sales, increased communication, especially among different departments, decrease
operating costs and streamlining business

The High Performance Organization Center
This book was written to help manager's find ways to improve their organization, the high
performance organization center conducted a 5 years research project to help an organization
maintain their high performance. The result to their data is referred to as the HPO framework.
The High–Performance Organization (HPO) framework is a systematically proven structure which
can use for deciding what action to take to improve organization performance and make it
sustainable. A High Performance Organization is an organization that achieves financial and non–
financial results that are exceedingly better than those of its peer group over a period of time of five
years or more, by focusing in a disciplined way on what really matter to the ... Show more content
on Helpwriting.net ...
They promote dialogues to exchange knowledge and gain new perspectives. They allow employees
to learn from experience, trial by error. They involve employee's opinions in all important business
decisions.
Long–Term Orientation
"In an HPO, long term gain is far more important than short–term profit" (25). There are five
characteristics to long–term orientation. An HPO goal is to continuously strive to improve the
organization. High Performance Organization maintains long–term relation with stakeholders
including their network suppliers and their customers.
Continuous Improvement & Renewal
There 're eight characteristics to this HPO factor. "The process of continuous improvement starts
with an HPO adopting a unique strategy that will set the company apart by developing many new
alternatives to compensate for dying strategies" (26). In other words, find out what their hedgehog
concept is, and continuously improve it.
Employee Quality
HPO companies ensure that they have a diverse workplace and recruit high qualify individuals who
are self–motivated to do the work. Employee quality is not only having people on the bus but rather
have the right people on the bus. There 're four characteristics to this to this factor.
My evaluations of this book are that the information's given where a bit excessive, there's tons of
information given in this book in which I thought it was unnecessary. For instance, the book defines
every

CAD in the Design Office and the Process of Concurrent...
Computer aided design (CAD) is used in design offices around the world because speed and
efficiency is extremely valuable. The idea of Concurrent Design Engineering is a relatively new
concept that has improved the speed that designers produce a product. Concurrent Design
Engineering is a way to integrate all the processes in design back to a three–dimensional geometric
data base or a CAD model. All the steps in designing a product have an opportunity to contribute to
and be actively informed of decisions and changes throughout the process of design. CAD has the
ability to generate fast, easy to understand models that can be altered with ease and with concurrent
design engineering, any changes would be known by everybody involved. Each of ... Show more
Concurrent design engineering has replaced the older step by step or "waterfall model," this was an
extremely linear and straight foreword approach. However, the concurrent approach is much more
free flowing and integrated. CAD can be introduced very early in the process of product design. As
soon as the product need is identified and the first concept sketches are narrowed down, the ideas
can be put into CAD to show the client and the rest of the design team what is happening. There are
people on the within the process who can not translate a two–dimensional sketch or drafting as
three–dimensional object. Therefore, the introduction of the concept in its simplest form at the
beginning of the process without much detail can inform the rest of the team of what they have to
work with. The ability to transfer information digitally is much more effective and time efficient
than having to do everything analog. Analog versus digital rendering is a question that various
people have a quandary with. Both analog and digital rendering have their strong points but the
digital side is slowly running out of weak points. Analog methods have also had their flaws in
translating into a final product. In Product Design and Manufacturing by A. K. Chitale, R. C. Gupta
they say that

Book Report : Build A Better Barn !
Book to Brief: Build a Better Barn!
TED 775– Integrating Technology in Elementary/Middle School STEM Curriculum
Olivia Hippensteel
Due Date 6/26/16
Children's Literature Connection: Otis and the Tornado By: Loren Long
Teacher Information:
Problem to be solved: In the story, a tornado hits and the farmer and his family seek shelter
underground. Unfortunately, there wasn't time to help the animals. Otis and his animal friends
gathered into Mud Creek, the lowest part of the farm and were safe. At the end, they find the barn
destroyed and they rebuild it.
How can the barn be rebuilt so that it can withstand a tornado and the animals can be safe inside?
Design Challenge: Build a Better Barn! Students will use steps of the ... Show more content on
Helpwriting.net ...
One day out of nowhere the sky turned dark and stormy and a tornado appeared. The farmer and his
family sought shelter in the cellar but there wasn't time to help the animals. Otis freed the animals
and took them to safety in Mud Creek. Otis can hear the bull crying from its pen and quickly goes
back to save him. Otis and the Bull hide in Mud Creek with the other animals until the storm is over
and return to their barn, which has been destroyed by the tornado. Together, Otis and all of the
animals, even the Bull, rebuild the barn.
Book Read Aloud: https://youtu.be/fKwautnw3vA
The Engineering Design Process: http://www.sciencebuddies.org/engineering–design–
process/engineering–design–process–steps.shtml#keyinfo
Lesson Standards:
ITEA (Grades 3–5):
Standard 1: Students will develop an understanding of the characteristics and scope of technology.
In order to comprehend the scope of technology, students should learn that:
D. Tools, materials, and skills are used to make things and carry out tasks.
Standard 2: Students will develop an understanding of the core concepts of technology. In order to
comprehend the core concepts of technology, students should learn that:
H. Resources are the things needed to get a job done, such as tools and machines, materials,
information, energy, people, capital, and time.
J. Materials have many different properties.

L. Requirements are the limits to designing or making a product or system.
Standard 7:

Hp Cisco Essay
What are the challenges facing Jim Heal and Mike Thomas? Jim Heal of Hewlett–Packard, Inc (HP)
and Mike Thomas of Cisco Systems, Inc (Cisco) were both leaders of strategic alliance management
teams that were formed in early 1997. Both teams were created to help facilitate the strategic
alliance that was formed between HP and Cisco. As with all alliances, a wide variety of issues and
challenges emerged that had be to be resolved and it was the purpose of the alliance teams to solve
such issues. Beginning in February 2002, a formal contract to expand the HP and Cisco alliance was
being negotiated and it was during this time that several important challenges emerged that would
require the full attention of Mr. Heal and Mr. Thomas. One ... Show more content on
Helpwriting.net ...
Therefore Mr. Heal and Mr. Thomas will need to develop a joint business plan whereby both firms
can leverage the alliance without impeding on creativity, future development, or current product
offerings. A third challenge facing Mr. Heal and Mr. Thomas is the issue of a sales force that is
properly setup to accommodate the strategic alliance. On page six of the case, we learn that the HP–
Microsoft and IBM–Cisco alliances both utilized dedicated sales staff. We also learn that in Europe,
"HP used a specialized, dedicated sales force for selling HP services bundled with Cisco products."
(Page 6) In fact, Elias Stephan, who was then HP services group's global alliance director, noted that
"In Europe, the relationship with the field is much better." (Page 6) If both HP and Cisco were used
to utilizing dedicated sales staff with strategic alliances, what incentive was there for both firms to
break the trend when dealing with an HP–Cisco alliance? Page eight of the case begins to outline
some of the challenges that the HP–Cisco alliance had already faced concerning the sale of joint
products. For example, we learn that at HP, Cisco products did not count towards a sales
representative's quota and this resulted in a decline in sales of Cisco equipment by HP sales
representatives. Further, if HP or Cisco sales staff had to master not only their parent company
product line,

Customer Relationship Management
CUSTOMER RELATION MANAGEMENT
MODULE CUSTOMER MANAGEMENT
LECTURER DR GEOFF WINTER
TOPIC CUSTOMER RELATION MANAGEMENT.
SUBMITED BY MUHAMMAD AMIR
I.D. 39644
GROUP D
TABLE OF CONTENT
1. EXECUTIVE SUMMARY
2. DEFINITION OF CUSTOMER RELATION MANAGEMENT
3. QCI CUSTOMER MANAGEMENT MODEL
4. DISCUSSION
5. CONCLUSION
6. CITATIONS
EXECUTIVE SUMMARY
This paper discuss the Customer Relationship Management concept through customer satisfaction
maximization and customer retention driven by drivers of quality, IT and database marketing. This
paper gives an outline of QCi elements to assist a argument on how the ... Show more content on
Helpwriting.net ...
It needs to deliver the right information to the relevant people at the right time so that they can

achieve their role in managing customers.
Technology covers
Sourcing and understanding customer information
Information planning and quality management
Functions of existing systems
Review of current systems
Development of new systems
4 People and organizations
An organization's front–line staffs need to be recruited, trained, developed and motivated to deliver
high standards of customer relations. Key elements are an organizational structure that supports
effective customer management, role identification, training requirements and resources, and
employee satisfaction.
People and organizations covers
Organisational structure
Role identification
Competency definition and gap analysis
Training requirements and resources
Objective setting and monitoring
Supplier selection and management
5 Process management
Where customer contact can take place at several different points, process can be difficult to
implement and manage. Clear, consistent process for managing customer relations need to be
developed and reviewed in the light of changing customer requirements.
Process management covers
Process identification and documentation
Process

Informative Speech On System Engineering
Informative Speech Outline: The Benefit of System Engineering in An Engineering World
I. Introduction (Approximately 1min.)
A. Attention Getter: Have you guys ever design something in your life? It could be a project for
your physic class or building the tree house in your backyard.
B. Background and Audience Relevance: The reason I ask this question is because in every design
that we have done, each of us all have been through the planning, designing, executing process.
These processes are the basis foundation of systems engineering.
C. Speaker Credibility: As a System Engineering major, I have been studying and working on a lot
of assignment that using system engineering process.
D. Thesis: Learning about the system engineering ... Show more content on Helpwriting.net ...
After the designing process, we will move on to develop our prototype to making sure the system
work well as a whole before we start to implement the production into work. During it working
stages, a system engineering have to making sure the systems work well and helping the client or a
customer with any issue occur.
Transition (signpost, summary, preview): Now that you have known a little more about what system
engineering is, I will now move onto my next points, which will be what benefit system engineering
bring it to us.
B. Main Point 2: Systems Engineering can provide an organization with a clear competitive
advantage through its correct application of system principles and practices
1. Sub point 1: Through the system engineering process, we will have a better product or process in
hands of the customer. As the results, it will help reduce the errors in production and through–life
costs. It will also help us able to manage and afford the change of the system. Through the process,
we also improve our learning about the system and improve the reliability of it.
2. Sub point 2: So, what does this system engineering process benefit us as a normal person? As a
normal person, we can take this process to help us with planning and do something not necessarily is
complex like designing a Naval ship but could be like a doing homework. If we go through each
stage of the system engineering process carefully, we might find that it would save us a lot of

Engineering Design Process
Engineering Design Process Flight decks on planes are a complex series of buttons, switches, knobs
and lights. But pilots use each of these controls to operate a different piece of equipment and
navigate the plane safely. How do engineers design the flight deck so it works most efficiently for a
pilot? Its questions like that which must be asked and successfully answered for a piece of
equipment to be functional and successful in a plane. Kirschen Seah is a systems engineer for a
commercial avionics electronics company. She works closely with other engineers in her company,
as well as with customers to imagine, design and evaluate new flight deck controls. Understanding
the Design Process You may wonder how they come up with the design for ... Show more content on
Helpwriting.net ...
The designer starts making a rough model by using simple things like clay and ping–pong balls.
Keeping the materials and design simple and flexible allows the designer to easily experiment with
and change the prototype. A prototype is the first working draft of a piece of equipment. Once the
designer is satisfied with the shape, they make a drawing of the controller on a computer. Using the
computer allows the team to change the components shape and move the knobs and switches around
easily. Once they have an initial
concept drawn up for the controller, they can "print" a three–dimensional copy of the controller
using a special device called a stereolithography printer. This lets them handle the controller and
check out the feel and position of the buttons, knobs and trackball. If they want to change their
position it is still easy to do at this phase. If this all goes well, they are ready for testing. Kirschen
helps with the projects by providing hardware and software, which simulate an aircraft flight deck.
This mockup allows designers to test out new designs. Here designers can evaluate their projects in
a dynamic flight simulation and make sure they work correctly and are easy for the pilots to use.
Once the component has successfully passed on the requirements it is ready for delivery to the
client. How Can You Think Like and Engineer Engineering and science are largely about using a
process to ask and answer

Maureen Frye at Quaker Steel & Alloy Corporation
Ernesto Burguera
Alejandro Estrada
Wilmer Marquez
Ignazio Russo
Alexander Valdes
. Team # 3
Sales Management at Pilgrim Drug
1. Whether or not Pilgrim's salespeople in the Syracuse district should be redeployed into new
territories – and if so, why?
Pilgrim's salespeople in the Syracuse district should be redeployed into new territories otherwise
Thomas will not accomplish his ... Show more content on Helpwriting.net ...
The percentage of active accounts per rep gives you an idea of how effective every salesperson is at
covering their given territory and the accounts assigned. Some reps performed better on smaller
territories while others can handle a larger mixture of accounts. Another criteria to consider when
deciding to redeploy is the total active accounts per sales rep. At least two of the youngest sales reps
sold more than half of the season reps. While it is true that their territories are smaller, the number of
active accounts in comparison to the other reps is equal to or higher. This provide insight to their
personal selling potential. Redistributing accounts to these reps would be key in improving overall
performance of the Syracuse Division.
3. if you elected to redeploy, which salespeople – and be specific – got which territories?
Nelson– St. Lawrence, Jefferson, Oswego (Remained constant to avoid employee dissatisfaction)
Miller– Wayne,Seneca, Cayuga (Experienced enough to generate more effective returns in area
where Harrington is doing okay since she is still a work in progress)
Murray– Lewis (smooth salesman should have no problem building rapport with Brooks long time
customers)
Simpson– Chenango, Broome, Tioga ( Valid candidate to take over Millers accounts is both
experienced and popular with customers)

Taylor– Oneida, Herkimer, Onondaga ( Should have no problem increasing sales in area of which
Donnelly has been overwhelmed by)
Howard–

Internal Marketing And Organizational Behavior Essay
Customer service is the most important part of a hotel based organization, it also forms the most
competitive advantage and a critical element in internal marketing. Moreover it also has influences
in other industries as well. Internal marketing is based on the internal communication and treating
powers of employees as well as customers. Implementing internal marketing includes educating,
stimulating, guiding and leading workforce to improve quality and performance. The service
employees represents the organization to the customers, do to which the role of employees is both
complex and multi–dimensional. The internal marketing is the study to improve marketing and
organizational behavior and literature study.it also focuses on importance of employees in service
encounters with the understanding of internal marketing. Customer satisfaction is the most
important gadget which makes the organization makeable, survive and face competition. The
concept of internal marketing is the upcoming topic and it creates an attention amongst the
researchers. The term internal marketing has been focused on two parts i.e. Employees (internal
market) and customers (external market) to provide services and conduct the business. It has been
recognized in a hotel industry, they are the customers who make the hotel industry grow or vanish.
The research we have selected is internal marketing in hotel industry. The main reason to investigate
on workers, who are satisfied with the attitude of the

Human Factors Of An Engineering Design Process
1. Provide a brief discussion of the main points in this article
Human factors or ergonomics is beneficial when it is incorporated in the early stages of an
engineering design process because it focuses on improving worker efficiency which leads to a
better engineering design and business performance. HF specialists must try to understand the
manufacturing/industry process, engineering production design issues and corporate strategies so
they can effectively link them with human factors and work with engineers to adapt tools and
techniques to include human factors. By conducting a planned research, the team was able to: a)
Help human factors specialists and engineers to overcome their differences of educational
backgrounds, ... Show more content on Helpwriting.net ...
"Engineers in new product realization mostly didn't know what the human factors specialists could
offer or how to engage them" (p. 37).
Information processing approach characterizes thinking as the environment providing an input of
data. The information can be stored, retrieved and transformed by our senses using mental programs
with the results being behavioral responses.
The conception of the human as an information processing system is invaluable for the investigation
of human factors issues because it meets the requirement of allowing human machine performance
to be analyzed in terms of the same basic functions.
The human factors specialists can input bring this valuable knowledge of information processing
approach in the design of assembly line design because efficient assembly line design not only
requires efficient machinery but also efficient human operators for overall production and quality.
3. What links to Human Factors were realized on the merged map? How do they relate to class
concepts?
The links to Human Factors that were realized on the merged map are described as the five tools
adapted for human factors, which were integrated into various stages of production design. These
tools were HF pFMEA, HF DFA targets, HF DFF targets, Workstation layout template, and HF
kaizens. The linkage between the human factors concept of "reducing fatigue" and the strategic goal
of

Training and Mentoring Program/Hrm 531
Career Development Plan Part 2 – Training and Mentoring Program
Kendra W. Boyd
HRM – 531 Human Capitol Management
June 14, 2010
Brian Frank – Facilitator/Instructor
InterClean–EnviroTech Training and Mentoring Program
Training and Mentoring Needs As stated in the memo that was distributed to the management staff
on May 31, 2010, it is the responsibility of our management team to make sure this merger
continues to take place as smoothly as possible. Management is also responsible for making sure we
give this sales team every possible resource and tool to be productive, efficient, and successful. To
make sure this is accomplished, we will conduct a needs analysis to ensure we are offering training
in the most pertinent areas. ... Show more content on Helpwriting.net ...
Team building exercises will be implemented to strengthen the sales force.
Managers will receive diversity training as well as tolerance training and strategies for effective
leadership in organizations.
All training is subject to review and will be updated as needed to ensure our sales force remains
knowledgeable and competitive in this global market.
Performance Standards Standards identify a baseline for measuring performance. From performance
standards, supervisors can provide specific feedback describing the gap between expected and actual
performance (UCSF Human Resources, nd). The sales representatives will have the following
performance standards:
All sales representatives will make 15 personal contacts with prospective customers per day.
All inquiries must be contacted within 48 hours upon receipt.
All necessary forms will be properly logged in the computer for the data base and for follow–up
which will increase efficiency and reduce waste.
Any sales representative that doesn't meet his or her sales quota will receive a written warning and
offered assistance via mentoring or additional training as deemed necessary by the management
team.
Performance standards will be updated and reviewed as deemed necessary by management.
Delivery Methods Training methods can be classified in three ways: information presentation,
simulation methods, or on–the–job training (Cascio, 2006). The method of choice for our training
will be a

Discuss The Advantages And Disadvantages Of Erp System
The process of employing, developing, assigning people work in an organisation is called as human
resource management. People involved in managing these are termed as personnel managers. Their
duties are hiring, staffing and keeping employment records. Human resource management is an
essential factor of any successful business. The various subsystems under the HR module are:
Personnel management
It includes numerous software components, which allow you to deal with tasks more quickly,
accurately and efficiently.
Personnel administration
Information nowadays is shared by multiple departments which removes duplicate entries, reduces
errors and improves the accuracy of data. The HR module gives a fully integrated data structure for
the enterprise. ... Show more content on Helpwriting.net ...
Some of these can be listed as follows:
 Information integration: ERP have the ability to update information between business functions
and components that are related. For example: a customer XYZ places an order. As soon as the order
is placed it triggers production, planning, inventory and other processes. After all these processes get
over, the details regarding product delivery date are given to the user. Thus, the user gets
instantaneous information because of integration of information.
Reduction of lead time: The time taken to deliver an order minus the time at which order was
placed is known as the lead time. Because of the efficient inventory management systems that
anticipate demand ahead of the orders that are placed, lead time has decreased considerably.
They improve customer satisfaction by on–time delivery, shorter delivery times.
They reduce inventory costs as a result of planning and integration of all business processes.
They guarantee the security of the company's information and database.
Improved supplier performance: Supplier management and vendor support tools help the company
to maintain the flow of raw material delivery and also to continually check the quality of

Organizational Management And Leadership Essay examples
In this paper I will discuss the management and leadership roles and responsibilities in relation to
Total Quality Management. Within the past two decades, total quality management represents one of
the most profound changes in the way companies are now being managed. According to Biech
(1994), "Quality improvement (TQM) is a customer–focused, quality–centered, fact–based, team
driven, senior management–led process to achieve an organizations strategic imperative through
continuous process improvement" (pp. 1–2). The benefits associated with TQM includes higher
quality, lower cost ... Show more content on Helpwriting.net ...
During the early 1950's, Deming was invited to Japan to aide in he recovery of Japan's economy.
Going through a period of economic hardship and declines, the Japanese Union of Scientists and
Engineers (JUSE) called on Deming's expertise. In 1980, Dr. Deming introduced 14 key factors
behind this idea of quality management. Gitlow (1994) notes the following as 14 points discussed in
Deming's work, "Out of the Crisis". (see Appendix 1). After Deming's success with his Japanese
counter partners, many North American manufacturers began to focus in on the Japanese strategies.
The Japanese not only adopted Deming's ideas for manufacturing, but also expanded them to
include administrative and service industries. The implementation of quality concepts began to
flourish along with the techniques that focused in on employee motivation, measurement, and
rewards (Hick, 1998). During the eighties, quality improvement had yet again changed names and
was referred to as Total Quality Management (TQM). Hick (1998) also explains that the continuous
improvement process should "be driven from the top, but implemented from the bottom" (p.2). Next
customer focus, which involves the

The Triple Threat Of Ford Motor Company Engineering Design...
Introduction We conducted our design review on Friday, May 13, 2016 with our professors and the
other teams from our DTC section in Room G205 of the Ford Motor Company Engineering Design
Center at 2:30 P.M. We presented the problem we were tasked with solving, our client's and user's
needs, and our mock–up design, the "Triple Threat". The Triple Threat is a system that places a
structure that holds three rolls of netting, one on the top and one along each side, next to a row of up
20 vehicles (see figure 32, and figure 33 on the following page). The netting is then deployed by
rolling a structure that is attached to the ends of the netting over the row of vehicles. In addition to
asking for general feedback, we asked those in attendance to address the issues of the potential
stability of our product along with the problem of hailstones piling atop the netting. Figure 32:
Triple Threat Mock–up Not Deployed Figure 33: Triple Threat Mock–up Deployed Design Review
Results Our design review yielded many suggestions and criticisms, as well as general comments.
The comments can be seen in Table 8. Table 8: General Sentiments from Design Review Reviewers
like Reviewers dislike Features to be added Features to be removed Additional Comments
VERSATILITY Covers vehicles of widely different sizes and shapes Deployable over a variety of
vehicle arrangement scenarios PERCEIVED STRENGTH Structure is large and heavy which will
increase user confidence in product DESIGN CONCEPT

Nasa Crane Research Paper
NASA CRANE DESIGN The NASA crane was meant for us to work together and build teamwork
skills. The idea of the project was for us to work together to build a crane that would lift a certain
amount of weight. The designs were for the most part unique. We had to decide how we were going
to build our crane so it was strong enough support wise. To everything there is probably something
you like and you dislike, but you learn things from it no matter what.
There are many things I enjoyed about this project. I enjoyed that we got to work together to achieve
a goal. Even though we may not always enjoy working together with certain people, we learn the
skills we needed through this project. I also enjoyed getting to design something of our own, but
also have other people's idea to help shape the ending design. When you work together you all
probably have some similar ideas, but sometimes ... Show more content on Helpwriting.net ...
I chose this project because it was one of the first one's we did. In this task, we had to create a paper
airplane following a certain set of steps. We had to figure up the area and use the measurements to
predict the distance it would go. We also had to write down our data so we could put it in a graph.
The engineering process was used in this project because we had to use the design. After the design
we had to test it. Once we tested it, we were able to redesign the plane using a certain measurement.
Then we would retest. After retesting we recorded the data. I enjoyed this project because you
worked independently but also with a partner. You could see the differences that you could have
made. Through the project you learned that seeing others results could help you get an idea of what
to do to change your product. I enjoyed being able to go test the planes and be able to ask other
people about their planes. The other thing I liked about this project is that I was able to get to know
others

Essay On Breaking The Authority Of Knowledge
Breaking the authority of knowledge
I sighed comfortably seeing the standard lecture setting in ENGI120 classroom with forty to fifty
white chairs and tables facing front and PowerPoint of blue background and white characters
projected on the screen: it looked just like the classes I had in Chinese high school. I confidently sat
in the front row, laid my notebook on the desk, turned to a new page and wrote in the first line:
"August 26th, 2017, ENGI120 first class". Sitting on the chair with my back up straight, I waited for
a traditional lecture on the engineering design process. Dr. Wettergreen, who later became one of the
most important mentors I have ever had, was already standing in front of the podium, his white shirt
buttoned up to ... Show more content on Helpwriting.net ...
Did that PowerPoint contain all his notes? He hasn't defined those terms yet, then how should I learn
those terms? I stared at the blank spaces on my notebook and anxiously span my pen. Not until a
student trying to squeeze through behind my chair whispered "excuse me" was I pulled back to the
classroom. I stuffed my notebook into my bag and hurried to the workspace with the class.
There were several worktables in the space, with numerous engineering tools that I could not name
crammed into boxes and placed on the surface. I chose the table where the task was designing a bike
camera. Sitting down, I looked at my teammates awkwardly, not knowing where to start, and they
looked back with the same embarrassment.
"Start by communicating what your goal for this project is and building prototypes with your ideas."
Dr. Wettergreen encouraged in a friendly voice. He was moving through the students, almost hidden
by some tall classmates.
In the next few weeks, we followed the engineering design process, setting criteria for our project,
brainstorming the design and building a prototype with Dr. Wettergreen by our side. During device
testing, I was confused about how to quantitively examine the durability of our device. I raised my
hand and Dr. Wettergreen came to our table, avoiding the scattered cupboard and planks of wood on
the floor on his way.
"What is the correct way

Nordstrom
Nordstrom has come a long way since its humble beginnings as a shoe retailer in the early part of
the 20th century. Now with the 4th generation of Nordstroms at the helm, it has positioned itself for
the future with its customer–centric focus and rich history of entrepreneurial spirit. This analysis
will focus on the transformation of their core operations and the potential for future strategic
movement in the world of retail sales.
Corporate strategic and organizational practices From the early stages as a wholly owned family
business, Nordstrom was characterized by its ability to provide the highest quality and largest
selection of products at very competitive prices. One of the most distinctive corporate traits that
helped guide ... Show more content on Helpwriting.net ...
The customer had always been the most important aspect of the Nordstrom business model and
success as an organization. Their reputation had been built upon providing exceptional customer
service; however, they were failing to effectively meet the needs of their core customer base on a
consistent basis. Nordstrom initially lacked the focused determination on efficient execution that
was required to maintain a strong relationship with their customers, yet they were able to able to
turn things around by going back to the basics. Nordstrom can sustain these competitive advantages
by continuing to nurture and grow the entrepreneurial instinct within their salespeople and further
build on their strong customer relationship initiatives. In the highly competitive retail marketplace,
where products are homogeneous and low cost pricing strategies limit profitability, firms need to
build their organizations around more intangible aspects that are hard to duplicate and difficult to
imitate. For Nordstrom, their intangible assets of their entrepreneurial spirit that is infused
throughout their selling process and their unwavering dedication to their customer will continue to
set them apart as a niche clothing and fashion retailer.
Factors that led to the turnaround
Once the shareholders and Wall Street analysts started seeing Nordstrom as too complex and not
scalable, they began to lose confidence in the company. By

An Assessment Of The Business
An assessment of the business' current situation and goals is critical. The types of legal and business
issues involved in deciding whether to do business internationally include: What product or service
is the business planning to export or import? What is the desired level of control over overseas
operations? How mature is the business and how much experience does it have working
internationally? How much risk is the business willing and able to bear? How much capital is
available to invest? How does international expansion fit with the company's long–term goals and
strategy? If international expansion appears feasible and profitable, what factors influence the
choice of where to expand? This rests largely on analysis of the economic, political, cultural and
even historic context of the relevant country. A business considering international expansion must
investigate, for example, currency exchange rates and volatility; economic climate; political
stability; shipping costs to, from and within the foreign region; labor laws and the employment
market; and potential language barriers. Is the United States a party to a tax treaty with the other
country and what are the tax implications of international expansion? The United States has tax
treaties with several countries. Generally, these provide tax credits for taxes paid to a foreign
government. Without the benefit of such a provision, taxes owed would be much higher. Does the
foreign country require

Customer Service Manager All Talk About The Operation Plans
At buycostumes.com Christa Gets, Purchasing Director, Dave Croft, Warehouse Manager, Maggie
Karam, Logistics Coordinator, Julianne Hlavka, Customer Service Manager all talk about the
operation plans that are needed to help this company succeed. For buycostumes.com, Halloween is
the biggest business opportunity of the year and this means it brings a major operational challenge.
Buycostumes.com offers the largest costumes on the internet. This company was founded in 1999
and has begun to grow more than 75% annually. For buycostumes.com as for any company this will
create challenges on its own, but for them this is even more complicated because 50% of the annual
sales takes place in the 6 weeks prior to Halloween. In their warehouse during ... Show more content
They will try to use as much information from the previous years to help with this, but they also use
the pop culture trends. They follow what movies were released to also help with projections. Their
purchasing is much different than a typical company's ordering. They are not buying for weekly or
monthly stocking; they are buying something they are not going to use for five or six months. While
the purchasing department is busy working on the inventory other departments are using the sales
projections to work on their staffing needs. They have done time studies to determine how many
"pickers, and packers" are needed for their peak season. Their customer service department is also
using these same sales projections to determine how many phone calls they will receive along with
how many representatives they need. They are also meeting with shipping companies to negotiate
cost and packing volumes. The shipments begin coming in June, and brought to their receiving area.
Once everything is checked and made sure they have received what they should have received it in
put into their warehouse. The warehouse is set up from slower movers to faster movers. The faster
movers are set up closer to the conveyer lines to minimize the travel time for the pickers. In August
they start staffing of the warehouse. While all departments are filling their staffing needs and
beginning their training, the purchasing department is watching what costumes are selling early to
see if there is

Ethics Intellectual Report
ELECTRICAL AND COMPUTER ENGINEERING DEPARTMENT
Spring 2011
Engineering Project & management
Report – 6
ETHICS, INTELLECTUAL PROPERTY, AND PATENT
Team # 5
Report prepared by
TABLE OF CONTENTS:
1: SCOPE 3
2: ETHICS ISSUES IN ENGINEERING DESIGN3 2.1 DESIGNING BRIDGE3 2.2 THE DESIGN
PROBLEM4
3: LEGISLATION AND ETHICS CODES4 3.1 THE ETHICS CODES OF DESIGN A BRIDGE4
3.2 GENERAL EHTICS CODES OF DESIGN A BRIDGE5 3.3 SAFETY DURING
CONSTRUCTION5 3.4 SAFETY IN USE6 3.5 SUSTAINABILITY 6 3.6 RESPONSIBILITY
AND LIABILITY6 3.7 EXAMPLE OF BRIDGES ACCIDENTS IN USA7
4: INTELLECTUAL PROPERTY 7 4.1
COPYRIGHT.................................................................................................................7 ... Show more
The safety of design a bridge should be confirmed before permission for construction is given.
Engineers can indicate that the design is safe by indicating that they have followed the appropriate
codes and complied with legislation. Safety issues consist of different aspects with regards to a
bridge. The different aspects were identified by looking at the appropriate legislation, codes, and
interview the project manager before the observation period started.
3.1: The Ethics codes of design a bridge:
We have here many points around Ethics codes of design a bridge as this case study: i. The bridge

can be built without any workers being hurt or injured. Accidents happen regularly during
construction work. People fall down from heights; they get stuck under heavy construction parts.
These kinds of accidents should be prevented if possible for example by limiting the amount of
work that needs to be done at a height and ensure that safety features are built into the design. ii. The
bridge should be strong enough to withstand all normal loading during the whole of its lifetime and
all unexpected loading that might occur during accidents. iii. The designing engineers should take
all kinds of mistreat which can be collapsed the bridge. Therefore, they should imagine all those
kinds of mistreat in the design processes. iv. The designing engineers should

Title
4
Summary
I describe myself as a fast learner, ambitious and always eager to achieve more. Since I have joined
Melita, I feel I have developed new competencies that increased my managerial knowledge. The
experience gained helped me to achieve more self–motivation and to become a more assertive
person at work.
I have an aptitude for sales with strong capabilities to deal with difficult customers. Furthermore, I
am very proficient in computer knowledge and well versed in dealing with software and technical
problems/repairs, assembling PC's, and configuring of wireless and wired networks, for both home
and business use.
In 2011, I was recognised by the Management team at Melita Plc and received the 'Employee of the
Year' award ... Show more content on Helpwriting.net ...
Sales Representative – (G&E Electronics)
Period: March 2002 – February 2003
The position requires a technical person with excellent selling skills. The job entails selling
electronic products as well as providing the support and advice required on electronic goods.
Additional duties include visiting third party stores to promote and sell electronic goods from the
vast range G&E Electronics.
Technical Coordinator, Learning & Development – (Electronic Solutions Co. Ltd).
Period: September 2000 – February 2002
The primary functions of this role are to coordinate and assign work to my IT technical team and to
execute technical jobs such as computer repairs and networks problem solving. Furthermore, in this
position I dealt with customer technical issues both face to face and over the phone. I also had to
perform training for new student workers that where engaged by the company during the summer
period, as well as assisted students in their training and development requirements.

Sales and Data administrator – (The Computer Training Course)
Period: February 1999 – August 2000
My first employment experience included sales, taking care of data inputting and stock movement,
invoicing clients and dealing with

Constraints Are Vital For Any Type Of Design Project Essay
b. Constraints
Constraints are vital for any type of design project. While you do not want too many of them within
your project, they are inevitable and should be worked around accordingly. Most of the constraints
we will face involve resources and time. We have a limited budget and all of our group members
have busy schedules. While these constraints will conflict with the abstract properties of the system,
they are very important to prepare for during the design process. Thus, we carefully determined and
listed the necessary constraints for our design project shown in Appendix A.
c. Standards
Standards are also a vital engineering requirement that help ensure the health and safety of any
products that are designed, produced, and presented to the market by engineers. Without having a
plan to meet a criteria of standards, your product could be a huge safety hazard and unfit for release.
We identified and described the different standards that influence our design project in Appendix B.
d. Global, Economic, Environmental, and Societal perspective
Looking at our project from a global, environmental, and societal perspective, I'd say that it's not
hugely impactful. Mostly due to intended use for this project. It's a training tool used for electrical
engineering students. Thus, will only truly impact that small minority of people. However, it should
at least be economical. Similar systems found online are quite expensive. The development of this
project was relatively cheap

An Autonomous Vehicle Must Be Built Using One Sphero As...
The Problem An autonomous vehicle must be built using one Sphero as the driving mechanism. The
vehicle must complete a course carrying the maximum mass possible at the fastest speed. These
factors will define the vehicle's efficiency. This vehicle can be built out of any materials except
premade kits, chemicals, or explosives.
The Engineering Design Process When designing a robot or vehicle, the process used to build the
device is called the Engineering Design Process. This process begins with identifying the problem.
Once the problem has been identified, research will take place. During research, constraints must be
taken into account and ways to work around these discovered. Also how the Sphero functions should
be taken into account. Once research is complete and some background knowledge has been
attained, brainstorming can begin. This is when robot designs can be sketched out and discussed.
Once all the designs are evaluated, the best solution will be the first to be prototyped. Once in the
prototyping phase, the robot will be built and then tested. The testing phase allows the robot's
functions to be evaluated on how well they meet the criteria. At this point, the robot will either be
presented as a solution, or the problem will be reviewed and a new robot built.
Research
During research, the team will identify constraining factors within the problem, as well as factors
that will affect the sphero's capabilities. Team members now had to research ways to

Essay on Pluto communication
Question: Final assignment on case study of Pluto Telecommunications 1. INTRODUCTION Pluto
started losing business because of there is no common strategic level business communications
between directors and managing directors within organisation. The integrations of departments are
causing further problems, because some employees are benefiting more than others are. Therefore, it
is easy to envisage the conflict of interest from different individuals, which has created three sub–
cultures within a single organisational culture. However, with the right measure of processes,
management and leaderships, Pluto can bring both organisation and business on track. 2.
STATEMENT OF PROBLEMS Within the departments' communications and ... Show more content
Pluto changed in size, but did not equally change with structure, strategy, technology and
environment. Furthermore, according to Martin Corbett, Lawrence and Lorsch (1967) argued that,
only parts of the organisation deal with parts of the environment; and, more turbulent, complex and
diverse the external environment facing organisation, the greater the degree of differentiation among
its sub–parts [6]. It is obvious that Tim, John, and Matthew from their respective departments will
hold different attitudes and behave differently in terms of their goal perspective, period and
interpersonal orientation. Different interests and different point of views also mean that they will
often find it difficult to see the things same way or to agree on integrated plan of action. Matthew
only recruits business university graduates, whereas others do not. According to Martin Corbett,
Sherif M. and Sherif C. (1950) started that levels of conflict between groups are largely a result of
organisational structure. However, Crozier (1964) and Hickson et al., (1971) stated that revealed that
sources of power are often hidden in the design of the organisation its structure and its culture [7].
Veronica did not notice the hidden power within groups and did not realise the consequences of the
power. The presence of abuse of technology has taken a dominant position across Pluto; marketing
team does not use email to inform their product

Sony Quality Management
Sony can make some suggestions to improving the firm's effectiveness such as philosophy and
policy for product quality and services, product quality and quality management, responsiveness and
customer service and accessibility and usability. First is philosophy and policy for product quality
and service, as we know that Sony is a wholeheartedly and they are trying to improve their product
and service quality to their customer and their purpose is to maintain the enhancing customers'
satisfaction, trust and reliability. They also belief that their goal is remain the highly trusted with
their partner and customers because that is important goal for Sony. Besides that, the top priority of
Sony is given to provide customer–oriented, high–quality ... Show more content on Helpwriting.net
...
Sony promotes continuous, decisive efforts to enhance their product quality and quality management
system. At Sony's Quality Management System Framework, Sony recently reconfigured its quality
management system by reviewing quality management mechanisms across all processes, from
development, planning, design and manufacturing through to sales and service. This has included
redefining the roles, responsibilities and authority of those responsible for product and service
quality and establishing guidelines. Based on the quality management system, Sony is implementing
the measures on an ongoing basis to the improve quality of the products and services. For an
example of such measures are shown below:
 Corporate Executive in charge of Product Quality and Safety has tasked them with the
coordinating efforts to improve their product and customer service quality and ensure timely
responses to problems;
 Quality Officers within each business unit and has tasked them with spearheading product– and
business–specific initiatives under the supervision of the Corporate Executive in charge of Product
Quality and Safety and the senior executive of the relevant business

Lego Mindstorms: Sumobots Debrief
Lego Mindstorms – Mission 3 (Sumobots) Debrief Please list your response in red after each
question. This unit gave focus to Newton's Laws and Force. Being specific and using terms, when
possible, highlight three concepts/facts you learned that helped you when building your Sumobot.
Explain why each concept/fact was helpful information. Concept/Fact #1:more mass ment it could
push more weight. Concept/Fact #2:we needed to put ramps to get under other robots. Concept/Fact
#3:we needed a good program to win and a good bot against a good program. The program will win.
Gear Section! Did your group use gears? Yes or No?No Why did your group decide to use, or not
use gears? We didn't think we would need them because of our ramp in the front to push. ... Show
more content on Helpwriting.net ...
Why or why not? No i think we did really good in the battles we lost because are peace fell off.
Design vs. Programming – In your opinion, which item (design or programming) proved to be more
valuable? Defend your answer. The program is more important than the build if good bot not good
program you would fall off the edge. What was the biggest challenge you or your group overcame
during this Sumobot mission? Explain your answer. To make sure everything is stable it took awhile
to make our ramp stable. Using terms/concepts from our "Newton's Laws" and "Force / Motion"
intro sections, list one area for design improvement on your robot. (Please underline any
terms/concepts used in your explanation.) our ultrasonic sensor ours was tilted so it couldn't see to
our left as well. I, Mr. Fetcenko, made you begin writing your program much earlier in the process.
Did this make an impact for your group? In your opinion, why or why not? Yes i made a program in
the beginning that was a good start. Finish the

Class Assignment Instructions

Recommended

Recommended

More Related Content

Similar to Class Assignment Instructions

Similar to Class Assignment Instructions (6)

More from Sheila Guy

More from Sheila Guy (20)

Recently uploaded

Recently uploaded (20)

Class Assignment Instructions