1. Sharon S. Stephens, MHSA
91 Coburn Woods, Nashua, NH 03063
Email:sharonsstephens@gmail.com Cell: 603-203-0867
Summary: Experience as Executive Director, Manager, Leader, Human Resources, Marketing, Business
Development, Human Services, Case Management, and Graphic Design.
Education: Master of Human Services Administration-Antioch Graduate School of New England
Computer skills: multiple database, web page design, operating systems, presentation, spreadsheet,
arts and graphics, desktop publishing, and word processing programs.
Employment History:
July 2013-Present Side By Side Long Term Care Health Care Consulting
Health Care Consultant-Develop client centered level of care in collaboration with MD, estate planners,
attorneys, long term care insurance companies. Provide Long Term Care options to clients.
December 2008 – July 2013 Gateways Community Services, 144 Canal St., Nashua, NH
Gateways for Seniors Director-Provide medical and non-medical in-home personal care services to
chronically ill adults and seniors helping them stay healthy and safe.
Business Management: generate 2.9 million income from services provided to clients, budget, forecast,
strategize, and manage department revenues.
Care Coordinator of client billing and payments through Medicaid, Veterans Administration, Long Term
Care Insurance Companies, Workers Compensation Companies, and Private Pay.
Human Resources: Recruit, hire, coach, evaluate, train, supervise 6 department staff, 2 Medicaid case
managers, and 95+ per diem Personal Care Service Providers (PCSP).
Training: developed CEU program to train hospital social workers and care managers on discharge
planning for seniors and chronically ill adults.
Wrote and produced 12 hour PCSP training modules.
Developed CEU program to train hospital social workers and care managers on discharge planning
for seniors and chronically ill adults.
Fund Raising: awarded City of Nashua $6000 home modification grant 4 consecutive years.
Licensed as Administrator of Other Qualified Agency (OQA), Home Care Service Provider (809), and
Limited Home Health Agency (822).
Compliance: wrote policy and procedure manuals for all programs. Consistently passed State and
Federal audits. Served as BEAS liaison and technical adviser re-writing New Hampshire He-E 822, He-E
816, He-E 813, and He-E 801 administrative rules.
Community Outreach: presented LTC workshops to community, organizations, and to financial planners.
Customer Service: provided quality services. Yearly surveys showed consistent client ranking of 98%
more than satisfied customers.
Business Development: wrote and produced series of 10 LTC Podcast “Boomer to Caregiver.”
Developed strategic plans, sales strategy, presentations, sales tools, wrote RFPs and negotiated
contracts with suppliers and vendors. Used innovative marketing and rapid exploitation of changing
customer needs and trends to develop new products and value added services.
December 2007- January 1014 AARP 45 South Main Street, Concord, NH Training Consultant
August 2004 — August 2008 Senior Community Employment Program (SECEP), Elm Street,
Manchester, New Hampshire State Director
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2. Training: Reached my personal goal touting the only SCSEP program that trained every participant on
use of computers. Designed 3 week survival in the modern workforce training program for all participants
now titled Jobs Readiness Training.
Developed Business Plan that exceeded program goals: 75% community service, 50% entered
employment, 49% job retention, 125% service level, 35% increased earnings.
Financial Management, budget, and accounting of 1.6 million dollars with a $46,000 bi-weekly payroll.
Grant writing of $250,000 grants.
Business Development that lead to successful recruitment that increased enrollment from 160 to 334
participants, and training sites from 95 to 150 in 8 months.
Human Resources: Direct supervision of 3 paid staff, 10 participant staff, 160 participants, 150
supervisors. Strategic planning, research, policy analysis and implementation of workforce development
issues.
Successfully passed all audits.
Professional Training
• Skye Leadership Training
• NH Senior Leadership Training
• Quality of Life Outcomes for People with Alzheimer’s disease and Related Dementia
• Journey through Dementia
• Elder Abuse and Self Neglect
• Respectful workplace
• Cultivating Real Choice
• On the Cutting Edge of Alzheimer’s Research
• Beginning the Journey into Dementia
• Going Deeper in the Journey of Alzheimer’s and Dementia
• New Perspectives on Aging Honors/Awards
Current Affiliations:
• Coburn Woods Home owner Association Board of Directors, Treasurer
• AARP Nashua Chapter
• Long Term Care Caucus
• Nashua Breakfast Club Exchange
• Greater Nashua Council on Aging
• Direct Care of New Hampshire Committee
• R.S.V.P. Committee Member
Certifications
• Vocational Rehabilitation Counselor
• Adult Attention Deficit Disorder Counselor
• Learning Disabilities Counselor
• Certified Retirement Success Planner
• Certified Retirement Coach
• Certified Telephone Coach
• Writer Guild of America, West, Inc.
• Certified Sex Counselor
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3. • Small Business Administration Counselor
• Certified Teleleader
• Certified Continuing Education Trainer
• Total Quality Management Certification
• Certified Grant Writer - The Center on Philanthropy
Awards
• 4 Years Employee of the Month-Gateways for Seniors
• Nominated for United States President’s Service Award
• State of Vermont Governor’s Certificate of Merit
• AmeriCorps Certificate of National Service
• US Department of Agriculture Commendation
• Natural Resources Conservation Service Certificate of Appreciation
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