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Visit with us :http://www.svtrainings.com/servicenow-
training-online
http://www.svtrainings.com/servicenow-training-
online
Servicenow courses
 Introduction to Service Now
 What is Service Now
 Why and who can use Service Now
 Concept of cloud computing in Service Now
 Introduction to ITIL foundation
 Navigation and users
 Helpful portals, releases
http://www.svtrainings.com/servicenow-
training-online
Customize Homepage
 Creating Gauges
 Define CSS properties, UI Properties
 Change visibility of Homepage and banner
 HTML and web services
http://www.svtrainings.com/servicenow-
training-online
Tables, Form, Dictionary
 Creating Application, module
 Creating table
 Personalizing form and table layout
 Creating Section,
 View
 Dictionary entries
 Dictionary overrides
 Reference qualifiers
 Related lists
http://www.svtrainings.com/servicenow-
training-online
Update set’s Creation
 Creating an update set
 Merge update set
 Retrieve Update set in another instance

 Creating workflow
 Workflow editor and workflow scripts
 Workflow activities and workflow context
 Workflow stages, transitions
http://www.svtrainings.com/servicenow-
training-online
Service catalog management
 Use of service catalog, back end execution
 Creating catalog item, record producer, order guide
 Create RITM and catalog task
 Attaching workflow to catalog items

 Importing data in Service Now
 Data sources,
 XML import
 Transform maps,
 Scheduled data import
 Import sets
http://www.svtrainings.com/servicenow-
training-online
User Administration
 Creating groups
 Users and Departments
 Concept of delegation
 Customizing user profile
 Roles & group membership
 Fetch detail of logged in user
http://www.svtrainings.com/servicenow-
training-online
Email Notification
 Defining a Template
 Define notification
 Email logs
 Introduction to SMTP and POP mail servers
 Trigger email on event
http://www.svtrainings.com/servicenow-
training-online
Create SLA &Schedule
 SLA Definitions
 SLA Properties
 Attach SLA to tasks
 Create schedule and child schedule

 Scheduled Jobs
 Introduction to scheduled jobs
 Scheduled Job log
 Scheduled reports
http://www.svtrainings.com/servicenow-
training-online
Access Control List&CMS
 Create Read, Write and Create ACL on table and field level
 Debug ACLS
 Write ACL Scripts
 Concept of privileged system admin

 Content Management (CMS)

 Creating site, page
 Dynamic content block
 Define Header, theme, style sheet
 Creating UI page, UI macros
http://www.svtrainings.com/servic
enow-training-online
Introduction to Web service
 Introduction to web services
 SOAP Messages
http://www.svtrainings.com/servicenow-
training-online
Debugging
 Personalize users
 Debugging Business Rule
 Debugging ACL
 Background scripts
http://www.svtrainings.com/servicenow-
training-online
Software
development courses
feel free with us
Online software
Courses
With live projects
be at home and
learn software
Visit with us:
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om/servicenow-training-
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Servicenow ppt

  • 1. Visit with us :http://www.svtrainings.com/servicenow- training-online http://www.svtrainings.com/servicenow-training- online
  • 2. Servicenow courses  Introduction to Service Now  What is Service Now  Why and who can use Service Now  Concept of cloud computing in Service Now  Introduction to ITIL foundation  Navigation and users  Helpful portals, releases http://www.svtrainings.com/servicenow- training-online
  • 3. Customize Homepage  Creating Gauges  Define CSS properties, UI Properties  Change visibility of Homepage and banner  HTML and web services http://www.svtrainings.com/servicenow- training-online
  • 4. Tables, Form, Dictionary  Creating Application, module  Creating table  Personalizing form and table layout  Creating Section,  View  Dictionary entries  Dictionary overrides  Reference qualifiers  Related lists http://www.svtrainings.com/servicenow- training-online
  • 5. Update set’s Creation  Creating an update set  Merge update set  Retrieve Update set in another instance   Creating workflow  Workflow editor and workflow scripts  Workflow activities and workflow context  Workflow stages, transitions http://www.svtrainings.com/servicenow- training-online
  • 6. Service catalog management  Use of service catalog, back end execution  Creating catalog item, record producer, order guide  Create RITM and catalog task  Attaching workflow to catalog items   Importing data in Service Now  Data sources,  XML import  Transform maps,  Scheduled data import  Import sets http://www.svtrainings.com/servicenow- training-online
  • 7. User Administration  Creating groups  Users and Departments  Concept of delegation  Customizing user profile  Roles & group membership  Fetch detail of logged in user http://www.svtrainings.com/servicenow- training-online
  • 8. Email Notification  Defining a Template  Define notification  Email logs  Introduction to SMTP and POP mail servers  Trigger email on event http://www.svtrainings.com/servicenow- training-online
  • 9. Create SLA &Schedule  SLA Definitions  SLA Properties  Attach SLA to tasks  Create schedule and child schedule   Scheduled Jobs  Introduction to scheduled jobs  Scheduled Job log  Scheduled reports http://www.svtrainings.com/servicenow- training-online
  • 10. Access Control List&CMS  Create Read, Write and Create ACL on table and field level  Debug ACLS  Write ACL Scripts  Concept of privileged system admin   Content Management (CMS)   Creating site, page  Dynamic content block  Define Header, theme, style sheet  Creating UI page, UI macros http://www.svtrainings.com/servic enow-training-online
  • 11. Introduction to Web service  Introduction to web services  SOAP Messages http://www.svtrainings.com/servicenow- training-online
  • 12. Debugging  Personalize users  Debugging Business Rule  Debugging ACL  Background scripts http://www.svtrainings.com/servicenow- training-online
  • 13. Software development courses feel free with us Online software Courses With live projects be at home and learn software Visit with us: http://www.svtrainings.c om/servicenow-training- online Ph : +91-9966624055 http://www.svtrainings.com/servicenow- training-online