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Richard Irving
VP of Product
The Rise of Demand
Culture
I WANT IT NOW!
The Rise of Demand
Culture
VISION
Revolutionize and Revitalize TV
as we’ve known it for the last decade
MISSION
Get our viewers all their TV – live, news,
sports and on-demand – all in one place
OUR CHALLENGE
Seamlessly Marry Live and On-Demand
OUR APPROACH
Create an Entirely New User Experience
An Experience That’s
DEEPLY PERSONAL
GENRES
An Experience That’s
DEEPLY PERSONAL
GENRES
SHOWS
An Experience That’s
DEEPLY PERSONAL
GENRES
SHOWS
TEAMS
An Experience That’s
DEEPLY PERSONAL
GENRES
SHOWS
TEAMS
LINEUP
An Experience with
EVERYTHING ON DEMAND
An Experience with
EVERYTHING ON DEMAND
An Experience with a
SINGULAR EXPERIENCE
ON ALL DEVICES
An Experience with the
BROADEST SELECTION OF
CONTENT, LIVE AND ON-DEMAND
98% Increase in Sign-Ups
5% Increase in Engagement
70% Increase in Live viewing in 2 months
So we think we’ve delivered,
TV built around you
Q&A

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Hulu: The Future of TV is You | Seattle Interactive 2017

Editor's Notes

  1. My role is focused on customer service and a good feedback loop for getting viewer feedback back to the product teams in a way that is actionable Focus of today’s discussion is delivering a great experience in touchpoints beyond the product