1. Rahul Sasidharan – A Profile
Rahul Sasidharan
101 Sheik Hamdan Building B5, Al Karama Dubai, UAE
Mobile: +971 524872333
E mail: samelamda@gmail.com
On Visit Visa (13 October 2016 to 13 January 2017)
CAREER OBJECTIVE
Seeking assignments in Operations, Customer Relationship Management, Business Development and
Team Management with leading organizations
EXECUTIVE SUMMARY
MBA (HR and Marketing) with 10 Years of experience in the areas of Banking Operations, Business Development
and Customer Relationship Management in the banking sector. Proficient in managing operations, sales &
achieving desired goals. Managing customer centric banking operations & ensuring customer satisfaction by
achieving delivery & service quality norms. Hands on experience in selling a wide range of banking products and
Third party products as a part of Channel Sales. Excellent communication, Relationship management skills. Possess
a flexible & detail oriented positive attitude.
AREAS OF EXPOSURE/EXPERTISE
Banking Operations:
1 Experience in efficiently handling all daily Banking operations using FINACLE software.
Query Desk, Teller Desk , Clearing Desk , Forex, Audit ,
Backup for Branch Operations Manager
Verification or Authorization of banking transactions including cash, fund transfers, clearing
etc.
1 Monitoring and ensuring that the TATs are adhered to as stipulated by the bank.
2 Focused towards Zero Defect and No Pendency, self-mandated norms with a focus towards Client
Relationship Management.
3 Responsible for audit compliance of the branch and ensuring that all stipulated norms and Government
rules are adhered to in various day to day operations of the bank including AML.
4 Devising and implementing policies/procedures as well as reducing overall costs to the bank through
various means like adherence to FTNR.

2. Customer Relationship Management:
1 Facilitating customer oriented operations & ensuring customer satisfaction by achieving delivery & service
quality norms
2 Attending to clients (individuals/corporate clients) concerns & complaints and undertaking steps for
effectively resolving them.
3 Maintaining excellent relations with clients to generate avenues for additional business
4 Providing highly personalized service that builds and strengthens customer relationships.
Business Development:
1 Selling multiple banking products with the focus on achieving pre-set targets and augmenting business,
Life Insurance, General Insurance, Mutual Funds, Pure Gold, Term Deposits and recurring deposits.
Co-ordination with different third party Channels for sales and after sales services
ORGANIZATIONAL EXPERIENCE 10 Years
Curently working in Tour and Destination Management Co from 1 June 2014 till date
1) Trainings, Incentive Meetings & Parties of Corporates
2) Day outs for Corporates, 3) Corporate Events, 4) Destination Weddings, 5) Houseboat Packages
5 Feb 2012 – 25th
May 2014 Axis Bank Ltd
Deputy Manager – Operations
1. New customer acquisition.
2. Sales of all banking products & Third party products.
3. Relationship building with managed portfolio customers of the branch.
4. Back Up for Branch Operations Head
1 Dec. 2010 to 20 Jan 2012 HDFC Bank Ltd
Deputy Manager Band E2 Personal Banker Sales (PBS) Cheppad Branch
Job Description
1 New customer acquisition.
2 Sales of all banking products & Third party products.
3 Relationship building with managed portfolio customers of the branch.
4 Coordination of sales team to attain branch revenue.
June 1 2011 Upgraded to Personal Banker Authoriser (PBA)
Job Description and Achievements
1. Authoriser for daily transactions.
2. A/c Opening Document verification / scrutinising. controlling FTNR which is s corporate initiative helping
to serve the customer better.
3. Ensuring Adherence to process and Cross selling
4. Communicating to various verticals for process and service excellence.
5. Managing 10 team members including senior IBA cadre employees successfully.
6. Branch rated Satisfactory in recent Audit

3. October 2007 to November 2010 - ICICI Bank Ltd.
Customer Service Manager, Kallai & Tirur Branches
Notable Achievements & Contributions
1 Involved in setting up of new branch in Kallai and normalising the branch operations.
2 Major contributory in over achieving the CASA target in Tirur Branch.
3 Branch achieved the ‘Five Star’ Audit Rating, highest rating for operational & process excellence
4 Team Leader in the implementation process of Five S, a part of Kaizen, Japanese quality workplace system.
Jan 2007 to Sep 2007, with Aviva Life Insurance Co. Ltd as Asst. Sales Manager
December 2005 to December 2006, with Birla Sun Life Insurance Co. Ltd as Unit manager.
Job Description
Managing Alternate Channel sales with Punjab National Bank, Vijaya Bank, Muthoot Fincorp Ltd ,Popular
financiers , UTI Securities ,Bajaj Capital and Manappuram Group across Ernakulam District.
ACADEMIA, IT & SOFT SKILLS
MBA (HR and Marketing) completed from Mahatmagandhi University in 2005.
B Sc Physics from University of Kerala in March 2003 with 60% marks.
Expert in banking software like FINACLE 10.0, FINWARE, CMS and various support solutions
MS Office
 Dedicated & Honest to work
 Sincere & Punctual
 Hard Working
 Versatile & Prepared to take Responsibility
PERSONAL DETAILS
Present Address : 101, Sheik Hamdan Building B5, Al Karama Dubai, UAE
Permanent Address : Vaisakh, Nangiarkulangara PO, Alleppey Dist, India 690513
Passport No : N5535742
Date of Birth : 18th
July 1982
Linguistic Abilities : English / Malayalam/ Hindi/Tamil
Marital Status : Married
Mother Tongue : Malayalam
DECLARATION
I hereby declare that the above particulars furnished by me are true and correct to the best of my knowledge and
belief.
Date:
Place: Dubai Rahul Sasidharan