4. OUTLINE
• Introduction
• Messages and its types
• Positive messages and its examples
• Channels used to convey positive messages and writing process
• Types of positives messages
• Why we use positive messages in business
• Tips for writing positive messages
• Conclusion
5. INTRODUCTION
Positive messages are mostly use in workplace. They are direct and straight
forward which helps worker in organization. Such messages use simple
requests for information and action, replies to customers and explanation
to fellow employee as its affect them and why its important to do. Positive
messages are instructions as well as direct claim and complaints.
6. Definition Of Message
‘’Communication sent from one person to another person or
central theme or idea of a communication’’
OR
‘’A communication containing some information ,news,
advice, request or like, sent by messenger, telephone, e-mail
or other means.’’
8. Types Of Messages
Positive messages
•Convey good news
•Audience are pleased to hear
•Use direct approach
Negative messages
•Deliver bad news
•Will disappoint audience
• Use indirect approach
9. TYPES OF MESSAGES
Routine
•Involve daily matters of operating
a business e.g. change in office
hours
•Audience are neutral
•Easy to prepare
•Use direct approach
Persuasive
•Asking audience to give, do or
change
•Use indirect approach
10. What is positive messages
The direct positive messages are kind of routine and straight
for business communication/message.
The positive messages are also include following points ;
• It is a kind of routine business communication.
• They also include the replies needs and demands of customers.
• They also modify the business or the products.
• They help workers in an on organization to conduct every day
business.
11. OBJECTIVES OF POSITIVE MESSAGES IN
BUSINESS
•Improve the business/sale of organization
•Provide guideline to the management as well employees of organization
•Properly attend the customer complain
•Resolve the customer complain and problems
12. ADVANTAGES OF POSITIVE MESSAGES
•Positive thinking and its communication
•Improvement of business and operational activities
•Improve market share and control business activity
•Key of success
13. Types of positive messages
Requests for information and action
Claims and adjustments requests
Recommendations
Goodwill messages
14. Request for information and action
Be prompt
Use the direct approach
Be gracious
Be thorough
15. Writing plan for information and action
For request
• Opening:
Ask the most important question first
• Body:
Explain request logically and courteously
• Closing:
Request a specific action with an end date
For reply
• Opening:
Start directly by responding to the request
• Body:
Provide additional information in readable form
• Closing:
Add concluding remark
16. Claims and requests for adjustments
Who is at fault
The company The customer A third party
17. WRITING PLAN FOR ADJUSTMENT LETTER
•Opening:
Announce the adjustment immediately
•Body:
Detail about how you are complying
•Closing:
End positively and express confidence in future business relation
19. Writing plan for recommendations
•Opening:
Start the letter by defining the purpose of letter.
•Body:
Paragraph that explain how you know this person and duration of
relationship with them
•Closing:
Highlight and review the major parts. And then close the letter with solid
recommendation statement
21. Tips for writing positive messages
• Be selfless:the you view
• Be specific:persolinize the message
• Be sincere:be genuine in feelings
• Be spontaneous: avoid typical phrases
• Be short: be economical
22. WRITING PLAN FOR GOODWILL MESSAGES
•Opening:
Start the letter pleasantly qualities
•Body:
Use five of goodwill messages, these qualities are selfless, specific, sincere,
spontaneous and short
•Closing:
Close the with courtesy
24. Writing process for positive messages
Following are the three phases of process:
• pre writing
• Writing
• Revising
25. PRE WRITING
Three steps:
Analysing, Anticipation and Adaptation
•Do I really need to write this e mail memo or letter ?
•Why am I writing?
•How will the reader react ?
•What channel should I use?
•How can I save my readers time?
26. WRITING
Three steps:
Researching, Organizing and Composing
• Collection information
• Choose the best organizational strategy
• Compose the first draft
• Group similar information together
• Keep your paragraphs short
27. REVISING
Three steps:
Revising, proofreading and evaluation
• Is this message clear?
• Is this message correct?
• Did you plan for feedback?
• Will this message achieve its purpose?
28. Why we use positive messages in
business
We use positive messages in business for;
• Motivation
• Clarity
• Consideration
• Vision and mission statement
29. Why we use positive messages in
business
• Motivation:
Positive messages helps you to motivate your employees
•Clarity:
Positive messages provide clarity in message
•Consideration;
Pay close attention to the communication or customer
•Vision and mission:
Positive messages helps you to provide clear vision and mission statement
30. CONCLUSION
Positive messages affects our life effectively, as I have told you in the beginning of the
presentation that positive message are direct and straight forward, which helps in business
as well as in daily life.
