Seven C's of effective communication.
The seven C's of effective communication include completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness
Seven C's of effective communication.
The seven C's of effective communication include completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness
We are living in the era of buyers market. we Know customer is God. Then we should clearly know how to treat a customer or how to delight a customer. Here Green wind solutions Training professionals introduce the updated training module in Customer Service. We are happy to know your feedback.Green wind is offering a wide range of services and solutions which are powered with the latest technologies by specialized professionals. Green wind Solutions is a private limited company incorporated under the company Act in the cultural city of Kerala, Thrissur.We have lasting solutions in Corporate consultancy Finance Human Resource Marketing Brand Building Training and Development Social Media Marketing Creative agency Advertisement Counseling programs.
Learn about, understand the essential knowledge and skills to manage and provide quality customer service, appreciate the importance of customer service and customer satisfaction, realise the benefit of attracting and retaining customers, utilise specific techniques to enhance long term relationships with customers and enhance customer satisfaction and loyalty and build a customer focused organization.
Composing a statement that creates and maintains goodwill towards you and your organization and at the same time conveys bad news will require a great deal of ingenuity.
Understand the importance of the provision of good customer service
Identify customer and organisational needs and expectations in respect of service levels
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
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How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
3. •
Introduction and general detail.
•
Approach of writing good news messages.
•
Forms of good news messages.
•
Differences between good and bad news messages.
3
4. •
A message that will receive favorable response or
neutral reaction from your reader. It is usually easy to
write because such messages tells your reader
something pleasant.
•
These messages are generally organized by the direct
approach-also known as good-news plan or CBO
approach.
4
6. •
Give any good news and summarize the main ideas in the introduction.
•
Provide adequate details or descriptions.
•
Present any negative elements as positively as possible, and try to do so in
the same paragraph as the positive elements.
•
Establish a goodwill ending
•
Proofread thoroughly by Reading at least two times.
6
8. You can't mess up good news, right? Well, actually even
good news can be delivered ineffectively. Whether delivered
orally or in writing, make sure your tone reflects the
positivity of the message and that your audience understands
what they did to deserve it. Good news should make people
feel good. Don't send mixed messages or lessen the
goodness of the news by being careless with your word
choice or tone.
8
9. Example
•
Right:
Congratulations, Tori! Due to your excellent sales record, perfect
attendance, and high evaluations from customers and coworkers, you have
been selected as employee of the month. You will receive a plaque and a $100
American Express gift card when you are officially recognized at Monday's
staff meeting. We look forward to acknowledging your acheivements at
Monday's meeting and appreciate the great example you set for other
employees. Keep up the great work!
•
Wrong:
Congratulations Tori u have been selected as employee of the month and you
will revive $100 American gift card.
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10. •
•
•
•
•
•
•
•
Audience
i. Age
ii. Education
iii. Profession
Mode of writing
Be Sincere
Be brief
Avoid exaggeration
Back up compliments with specific points
Don’t promose more than what you can deliver
Be timely(5 days)
10
13.
Identify the objective.
Visualize the audience.
Choose method of communication.
Gather supporting information.
Organize the information.
13
14. Why are you creating the message?
•
To persuade?
•
To inform?
•
To inquire?
14
15. Answer these questions to help visualize your
audience:
•
•
•
•
•
•
Who is my target audience?
What characteristics do I know or what can I learn about my target
audience that will help me prepare the message?
When will the audience receive the message?
Where will the audience members be when they receive the message?
Why will the audience be interested in the message?
How can I learn more about my target audience?
15
16. Spoken Message
Forms
• Face-to-face meeting
• Telephone call
• Videotape
• Audiotape
• Video broadcast
Written Message
Forms
• E-mail
• Memorandum
• Letter
16
18.
Prepare an outline using the good news strategy.
The good news strategy is based on the direct
pattern.
◦ Message objective
◦ Supporting information
◦ Closing information
18
20. •
State the good or neutral news.
◦ Place the good news at the beginning.
◦ Avoid trite expressions.
◦ Check for the six Cs of effective messages.
•
Provide adequate details or descriptions.
◦ Give enough details to ensure clarity.
◦ Include ideas that are helpful to the receiver.
◦ Present information that will promote sales.
•
End pleasantly.
◦ Conclude with a positive statement.
◦ When possible, give the receiver an opportunity to take action.
20
23. Thank-you messages lay a strong foundation for
maintaining friendships and goodwill. Make the
receiver feel important.
• Begin with the good news about something
specific.
• Offer extra details about why you appreciate
what the receiver did or said.
• End with the emphasis on the receiver.
23
24. Congratulatory messages usually are
unexpected, and therefore, make a major
impression and build goodwill quickly.
• Offer congratulations for a specific accomplishment.
• Provide details that clearly show your sincerity.
• End with emphasis on the receiver and the achievement.
24
25. Write positive recommendation messages using
the good news strategy.
• Identify the candidate and the job or benefit.
• Provide facts relevant to the position or benefit.
• Close with an offer of further information.
25
26. Inquiry messages ask the receiver for
information about products or services.
• Begin by clearly describing your request.
• Include adequate details so the receiver can answer
your inquiry.
• End with clear directions so the receiver can respond.
26
27. Reply messages answer inquiry messages
preferably within five days.
• Begin by answering the main question.
• Include pertinent information.
• End pleasantly and demonstrate the you attitude.
27
28. Order messages ask for goods or services.
• Use direct language to assure the seller you want to
buy.
• Give complete details to assist the seller in filling your
order promptly and correctly.
• Include payment information and shipping instructions.
28
29. Acknowledgement messages confirm receipt of
an order, provide information on delivery status,
and encourage future orders.
• Indicate that the product was sent or the service was
approved.
• Describe quality features of the product or service.
• End by encouraging future orders.
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30. Claims messages ask for adjustments.
• Begin with a specific request for an adjustment.
• Give a complete and concise description of the claim.
• End courteously with a suggestion for prompt action.
30
31. Adjustment messages accept the validity of the
claim.
• Grant the request in the first sentence or subject line.
• Provide necessary details about the adjustment.
• End with an open invitation for future business.
31
32. Request messages ask for information, approval,
permission, cooperation, or assistance.
• State the major request in the first sentence.
• Make the request clear with additional details.
• End courteously and indicate the action you expect.
32
33. Response messages provide opportunities to
establish goodwill and promote business.
• Answer the request in the first sentence.
• Include additional pertinent information.
• End with a goodwill statement.
33
34. Purpose of writing goodwill messages is to build
a good personal relationship with the reader.
•
•
•
•
•
•
Motivate recipient to keep up good work.
To praise employee for good work.
To thank supplier for special service.
To recognize long-term support or productive relationship.
To thank speaker.
To acknowledge donations.
34
36. I.
II.
III.
IV.
Receive favorable
responses.
I.
Uses the direct
approach.
II.
Good occasions
III.
Less stress on
emotions
IV.
Receive negative
responses.
Mostly Indirect
approach
Bad occasions
Have to take care or
reader’s emotions.
36