1. Rukhsana Imdad
House # 62 –J Canal Burg Multan Road, Lahore.
Date of Birth: 06-11-1990
Cell : +92-320-4708160
CNIC: 35202-7417349-8
E-Mail: Rukhsana.imdad@hotmail.com
OBJECTIVE
To work in a competitive and challenging environment and contribute towards the growth and development
of a progressive company to the best of my abilities and to pursue a challenging career.
WORK EXPERIENCE
 Alfalah Business Group Pvt Ltd.
 Experience: May 2015 to till date
As Marketing Executive
(Event / Project management) (Events Planning & Execution) (Sales follow up) (Execution of Company
promotions at Branches) (Managing and coordination different activities)
 Pakistan Telecommunication Company Limited
 Experience: From March 2013 to April 2015
As Customer Service Relationship & Billing Back Officer
Determines requirements by working with customers. Answers inquiries by clarifying desired information;
researching, locating, and providing information. Resolves problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills
requests by clarifying desired information; completing transactions; forwarding requests
 Dynamic Group of Companies
 Experience: From March 2011 to February 2013
As Sales Coordinator
Coordinate sales team by managing schedules, filing important documents and communicating relevant
information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the team’s progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events

2. Ensure adherence to laws and policies
 Liberty Super Market
 Experience: From February 2010 to December 2010
As Floor Manager
Completes store operational requirements by scheduling and assigning employees; following up on work
results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff
job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job
results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual
customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales
promotion; authorizing clearance sales; studying trends.
EDUCATION
 Masters in Mass Communication Continue
 B.A Journalism 2011
 F.A Education 2009
AREA OF KNOWLEDGE & SKILLS
 Event / Project management
 Events Planning & Execution
 Sales Follow up
 In touch with supply change and after sales.
 Display planning & Execution
 Execution of Company promotions at Branches
 Business analyses
 Managing and coordination different activities
 Hosting different types of meeting and giving presentations
 MS office
 Soft presentations
PERSONALITY TRAITS
 Team Player
 Good Communication Skills
 Flexible
 Quick Learner
PERSONAL INFORMATION

3.  Nationality Pakistani
 Religion Islam
 Marital Status Single
REFERENCE
 Will Be Furnished On Demand.