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Digitalization. A perspective.
Roope Ruotsalainen
Chief Digital Officer
Digitalization is everywhere in marketing.
Frankly Partners digitalization
92 % of all data in the world has been
saved during last two years.
Frankly Partners digitalization
Frankly Partners digitalization
Digitalization and data does not equal to re-targeting.
Digitalization changes structures,
we are incapable to see.
Frankly Partners digitalization
No candle-maker has become bulb manufacturer.
No carriage-maker has become car producer.
The post office did not invent the email.
Frankly Partners digitalization
Frankly Partners digitalization
Technology
is the media
New
demand patterns
will emerge
Future leadership
is the only growth driver
Frankly Partners technology is the media
technology
is the media
Since Gutenberg and 1450’s, printing
press was the core of media. Now,
Frankly Partners technology is the media
President Roosewelt begun his famous Fireside Chat radio speeches in 1940’s.
President Obama continued the tradition, but not in radio. Technology, Google Hangouts replaced the media.
Frankly Partners technology is the media
Putous
(most watched TV show
in Finland, week 5)
1 931 000 viewers
Pew Die Pie
(random Swedish game
geek, one clip, week 5)
6 225 000 views
(and 20M YouTube followers)
Frankly Partners technology is the media
Sanoma
(content)
10 000+ employees
1081 M€ market value
Instagram
(platform)
16 employees
730 M€ market value
Frankly Partners technology is the media
If the content is the king, technology is King Kong.
Frankly Partners technology is the media
However, the content is only as good as people
sharing it, not as good as people making it.
new
demand patterns
will emerge
Frankly Partners new demand patterns will emerge
Technology has changed how people
behave and think. In business,
Frankly Partners new demand patterns will emerge
1992	
  
MP3-­‐standard	
  
2003	
  
iTunes	
  
2008	
  
Spo3fy	
  
Frankly Partners new demand patterns will emerge
1992	
  
MP3-­‐standard	
  
2003	
  
iTunes	
  
2008	
  
Spo3fy	
  
1995	
  
Consumer	
  priced	
  
CD-­‐R	
  recorder	
  
1999	
  
Napster	
  &	
  
peer-­‐to-­‐peer	
  
networks	
  
Frankly Partners new demand patterns will emerge
“The only thing keeping most big companies from creating new categories is their
lack of imagination - to see beyond what they’re selling today”
Eddie Voon & Linda Deeken
Harvard Business Review 03/2013
Frankly Partners new demand patterns will emerge
“People tend to visit same sites, watch the same videos, read the same articles,
and eventually, think the same thoughts.”
Internet = Xerox?
Frankly Partners new demand patterns will emerge
Within the endless loop of sharing and curating, winners are those
creating new categories, thus new demand.
Technology has changed travel & booking.
But not yet the cruise industry.
Frankly Partners new demand patterns will emerge
Create a new category. Create new demand.
Frankly Partners new demand patterns will emerge
Customer centricity
“What causes the customer behavior?”
“From the age of the mass to the
age of the individual.”
Source: Helge Tenno
NEW VALUE
PROPOSITIONS
NEW BUSINESS
MODELS
NEW JOBS-
TO-BE-DONE
NEW CUSTOMER
JOURNEY
NEW MARKETS
NEW
RELATIONSHIPS
NEW MEETING
PLACES
Frankly Partners future leadership is the only growth driver
Data and analytics changed
already the game. But the
future leadership
is the only growth driver
Frankly Partners future leadership is the only growth driver
“With data-driven insights, companies can achieve 10 %
to 30 % improvements in marketing performance, yet
maintain their existing budgets.”
- Nichols, on Harvard Business Review
Frankly Partners future leadership is the only growth driver
REVENUE
MARKET
SEASON
UNEMPLOYMENT
CONSUMER
INDEX
GAS PRICE
ONLINE
DISCUSSIONS
COMPETITORS
PRODUCT LAUNCHES
PRICING
ADVERTISING
PROMOTIONS
ACTIVATION
REVENUE
SOLD ITEMS
MARGIN
MARKET SHARE
CLIENT LIFE-TIME VALUE
PRINT ADS
TV COMMERCIALS
SO-ME
DIRECT MAIL
SEARCH (SEM/SEO)
MARKETING
PR
DIALOGUE
MOBILEAP
PS
CLIENT SERVICE
PROMOTIONS
POINT OF SALE
EARNED MEDIA
PRICING
DIGITAL
SERVICES
MARKETING
BUSINESS
SEARCH BEHAVIOUR
SOCIAL RECOMMENDATION
SERVICE USAGE
VISITS TO BRICK&MORTAR
Source: Harvard Business Review
Frankly Partners future leadership is the only growth driver
Hmm, okey. Good to know.
[What I was doing before being disturbed…?]
Hey, I’ve forecasted that next week
there’s less demand than normally!
Frankly Partners future leadership is the only growth driver
Measurement, data, analytics and insights are nothing, without re-thinking leadership.
It’s about asking right questions.
It’s about asking “why”, not “what”.
Frankly Partners digitalization
Finally…
Frankly Partners digitalization
When everything is digital,
digital commerce follows clients to analogic.
Frankly Partners digitalization
Newspaper published by MrPorter.com online fashion shop
Frankly Partners digitalization
Thank you!
Roope Ruotsalainen
Chief Digital Officer

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Digitalization. A perspective.

  • 1. Digitalization. A perspective. Roope Ruotsalainen Chief Digital Officer
  • 2. Digitalization is everywhere in marketing. Frankly Partners digitalization
  • 3. 92 % of all data in the world has been saved during last two years. Frankly Partners digitalization
  • 4. Frankly Partners digitalization Digitalization and data does not equal to re-targeting.
  • 5. Digitalization changes structures, we are incapable to see. Frankly Partners digitalization
  • 6. No candle-maker has become bulb manufacturer. No carriage-maker has become car producer. The post office did not invent the email. Frankly Partners digitalization
  • 7. Frankly Partners digitalization Technology is the media New demand patterns will emerge Future leadership is the only growth driver
  • 8. Frankly Partners technology is the media technology is the media Since Gutenberg and 1450’s, printing press was the core of media. Now,
  • 9. Frankly Partners technology is the media President Roosewelt begun his famous Fireside Chat radio speeches in 1940’s. President Obama continued the tradition, but not in radio. Technology, Google Hangouts replaced the media.
  • 10. Frankly Partners technology is the media Putous (most watched TV show in Finland, week 5) 1 931 000 viewers Pew Die Pie (random Swedish game geek, one clip, week 5) 6 225 000 views (and 20M YouTube followers)
  • 11. Frankly Partners technology is the media Sanoma (content) 10 000+ employees 1081 M€ market value Instagram (platform) 16 employees 730 M€ market value
  • 12. Frankly Partners technology is the media If the content is the king, technology is King Kong.
  • 13. Frankly Partners technology is the media However, the content is only as good as people sharing it, not as good as people making it.
  • 14. new demand patterns will emerge Frankly Partners new demand patterns will emerge Technology has changed how people behave and think. In business,
  • 15. Frankly Partners new demand patterns will emerge 1992   MP3-­‐standard   2003   iTunes   2008   Spo3fy  
  • 16. Frankly Partners new demand patterns will emerge 1992   MP3-­‐standard   2003   iTunes   2008   Spo3fy   1995   Consumer  priced   CD-­‐R  recorder   1999   Napster  &   peer-­‐to-­‐peer   networks  
  • 17. Frankly Partners new demand patterns will emerge “The only thing keeping most big companies from creating new categories is their lack of imagination - to see beyond what they’re selling today” Eddie Voon & Linda Deeken Harvard Business Review 03/2013
  • 18. Frankly Partners new demand patterns will emerge “People tend to visit same sites, watch the same videos, read the same articles, and eventually, think the same thoughts.” Internet = Xerox?
  • 19. Frankly Partners new demand patterns will emerge Within the endless loop of sharing and curating, winners are those creating new categories, thus new demand. Technology has changed travel & booking. But not yet the cruise industry.
  • 20. Frankly Partners new demand patterns will emerge Create a new category. Create new demand.
  • 21. Frankly Partners new demand patterns will emerge Customer centricity “What causes the customer behavior?” “From the age of the mass to the age of the individual.” Source: Helge Tenno NEW VALUE PROPOSITIONS NEW BUSINESS MODELS NEW JOBS- TO-BE-DONE NEW CUSTOMER JOURNEY NEW MARKETS NEW RELATIONSHIPS NEW MEETING PLACES
  • 22. Frankly Partners future leadership is the only growth driver Data and analytics changed already the game. But the future leadership is the only growth driver
  • 23. Frankly Partners future leadership is the only growth driver “With data-driven insights, companies can achieve 10 % to 30 % improvements in marketing performance, yet maintain their existing budgets.” - Nichols, on Harvard Business Review
  • 24. Frankly Partners future leadership is the only growth driver REVENUE MARKET SEASON UNEMPLOYMENT CONSUMER INDEX GAS PRICE ONLINE DISCUSSIONS COMPETITORS PRODUCT LAUNCHES PRICING ADVERTISING PROMOTIONS ACTIVATION REVENUE SOLD ITEMS MARGIN MARKET SHARE CLIENT LIFE-TIME VALUE PRINT ADS TV COMMERCIALS SO-ME DIRECT MAIL SEARCH (SEM/SEO) MARKETING PR DIALOGUE MOBILEAP PS CLIENT SERVICE PROMOTIONS POINT OF SALE EARNED MEDIA PRICING DIGITAL SERVICES MARKETING BUSINESS SEARCH BEHAVIOUR SOCIAL RECOMMENDATION SERVICE USAGE VISITS TO BRICK&MORTAR Source: Harvard Business Review
  • 25. Frankly Partners future leadership is the only growth driver Hmm, okey. Good to know. [What I was doing before being disturbed…?] Hey, I’ve forecasted that next week there’s less demand than normally!
  • 26. Frankly Partners future leadership is the only growth driver Measurement, data, analytics and insights are nothing, without re-thinking leadership. It’s about asking right questions. It’s about asking “why”, not “what”.
  • 28. Frankly Partners digitalization When everything is digital, digital commerce follows clients to analogic.
  • 29. Frankly Partners digitalization Newspaper published by MrPorter.com online fashion shop
  • 30. Frankly Partners digitalization Thank you! Roope Ruotsalainen Chief Digital Officer