In partnership with IDG, our 2022 Insight Intelligent Technology™ Report examines how companies are making progress on long-term IT strategies to meet the changing, post-pandemic expectations of their businesses, their employees, and the market more broadly.

1. 2022
Intelligent
Technology
Report
insight.com/ITReport

2. In recent times, we’ve all had
to consider new ways to

3. In recent times, we’ve all had
to consider new ways to
TRANSFORM BUSINESS

4. Creating new opportunities
for forward-thinking
companies to …

5. Creating new opportunities
for forward-thinking
companies to …
• Take advantage
of disruption

6. Creating new opportunities
for forward-thinking
companies to …
• Take advantage
of disruption
• Modernize legacy IT for
the new, digital-first world

7. Creating new opportunities
for forward-thinking
companies to …
• Take advantage
of disruption
• Modernize legacy IT for
the new, digital-first world
BE AMBITIOUS

8. The 2022 Intelligent Technology Report,
a new survey from Insight and IDG,
explores progress made by orgs in the
last year towards these goals.

9. Our survey methodology
•
Purpose: To understand how businesses are shaping
IT strategies to meet rapidly changing, post-pandemic
expectations of the market and a more connected workforce

10. Our survey methodology
•
Purpose: To understand how businesses are shaping
IT strategies to meet rapidly changing, post-pandemic
expectations of the market and a more connected workforce
•
27 questions

11. Our survey methodology
•
Purpose: To understand how businesses are shaping
IT strategies to meet rapidly changing, post-pandemic
expectations of the market and a more connected workforce
•
27 questions
•
400 IT decision makers (director and above)

12. Our survey methodology
•
Purpose: To understand how businesses are shaping
IT strategies to meet rapidly changing, post-pandemic
expectations of the market and a more connected workforce
•
27 questions
•
400 IT decision makers (director and above)
•
North American organizations across all industries
(500-10,000 employees)

13. Today’s business
and IT priorities

14. In response to business challenges and
uncertainties caused by the pandemic,
organizations were pushed to drive more
ambitious agendas more quickly than ever.

15. 95%
of IT decision makers said the pandemic
refocused business transformation priorities.

16. 95%
of IT decision makers said the pandemic
refocused business transformation priorities.
accelerated existing
transformation
road maps.

17. 95%
of IT decision makers said the pandemic
refocused business transformation priorities.
accelerated existing
transformation
road maps.
reprioritized in
response to
modernization gaps.

18. 95%
of IT decision makers said the pandemic
refocused business transformation priorities.
accelerated existing
transformation
road maps.
reprioritized in
response to
modernization gaps.
created a road
map for the
first time.

19. The good news?

20. The good news?
When asked if their organizations
have succeeded in adapting to
marketplace changes through new
technologies and IT processes:

21. The good news?
When asked if their organizations
have succeeded in adapting to
marketplace changes through new
technologies and IT processes
strongly agree.

22. And after 2020’s massive disruptions

23. And after 2020’s massive disruptions
Nearly half (47%) of IT budgets this year
are devoted to business transformation
initiatives vs.‘keep the lights on’ activity.

24. And after 2020’s massive disruptions
Nearly half (47%) of IT budgets this year
are devoted to business transformation
initiatives vs.‘keep the lights on’ activity.
60%
have increased IT budgets
for long-term innovation.

25. The not so good news?

26. The not so good news?
Challenges persist, ranging from IT
talent shortages to expansive supply
chain disruptions and security gaps.

27. 91%
are impacted by
IT supply chain
disruption.

28. 91%
are impacted by
IT supply chain
disruption.
To little extent
8%
To great
extent
49%
To some extent
42%
Not at all
1%

29. IT teams also are being asked to do more,
and everything is a priority …

30. IT teams also are being asked to do more,
and everything is a priority …
Cybersecurity
Cloud architecture
Procurement of IT solutions and services
Analytics/Business Intelligence (BI)
Modern provisioning of devices
Data governance
Application development
Business/line of business strategy
Cost analysis/budgeting/forecasting 61%
61%
61%
62%
64%
64%
68%
72%
78%
Percentage of IT organizations reporting increased responsibility in these areas

31. Their top priorities in the next 12 months:

32. Sourcing
IT talent
56%
Their top priorities in the next 12 months:

33. Sourcing
IT talent
Optimizing cloud
costs, services
56%
52%
Their top priorities in the next 12 months:

34. Sourcing
IT talent
Optimizing cloud
costs, services
Upgrading
security
56%
52%
45%
Their top priorities in the next 12 months:

35. Overcoming IT
modernization challenges

36. Since 2020, organizations have
honed their IT survival skills.

37. But transforming a business to be
truly digital requires the right:

38. But transforming a business to be
truly digital requires the right:
• Technical foundation
(infrastructure and processes)

39. But transforming a business to be
truly digital requires the right:
• Technical foundation
(infrastructure and processes)
• IT talent

40. But transforming a business to be
truly digital requires the right:
• Technical foundation
(infrastructure and processes)
• IT talent
• Modernization strategy

41. AMBITION

42. AMBITION
without clear goals is
energy without purpose.

43. Numerous internal challenges
inhibit IT modernization progress:

44. Numerous internal challenges
inhibit IT modernization progress:
Security/data
privacy
deficiencies

45. Numerous internal challenges
inhibit IT modernization progress:
Security/data
privacy
deficiencies
Competing
priorities

46. Numerous internal challenges
inhibit IT modernization progress:
Security/data
privacy
deficiencies
Competing
priorities
Upfront
costs

47. Numerous internal challenges
inhibit IT modernization progress:
Security/data
privacy
deficiencies
Competing
priorities
Upfront
costs
Cloud
complexity

48. Numerous internal challenges
inhibit IT modernization progress:
Security/data
privacy
deficiencies
Competing
priorities
Upfront
costs
Cloud
complexity
Lack of skills
and expertise

49. Managing cloud
spending is a challenge.

50. Managing cloud
spending is a challenge.
Top challenges:
Shadow IT
36%

51. Managing cloud
spending is a challenge.
Top challenges:
Shadow IT
36%
Planning and
allocating budget
33%

52. Managing cloud
spending is a challenge.
Top challenges:
Shadow IT
36%
Planning and
allocating budget
33%
Figuring out best-fit
workloads for
public/private/hybrid clouds
32%

53. Business transformation
opportunities abound

54. The keys to success?

55. The keys to success?
Investing in cloud infrastructure, talent
and a reliable partner to unlock digital
transformation potential.

56. Upgrading the cloud and data house
is the immediate priority in 2022.

57. Security
Top IT modernization investments, next 12 months:
Upgrading the cloud and data house
is the immediate priority in 2022.

58. Security Cloud
infrastructure and
platform managed
services
Top IT modernization investments, next 12 months:
Upgrading the cloud and data house
is the immediate priority in 2022.

59. Security Cloud
infrastructure and
platform managed
services
Data
analytics/business
intelligence
platforms
Top IT modernization investments, next 12 months:
Upgrading the cloud and data house
is the immediate priority in 2022.

60. Security Cloud
infrastructure and
platform managed
services
Data
analytics/business
intelligence
platforms
Software
as a Service
(SaaS)
Top IT modernization investments, next 12 months:
Upgrading the cloud and data house
is the immediate priority in 2022.

61. Security Cloud
infrastructure and
platform managed
services
Data
analytics/business
intelligence
platforms
Software
as a Service
(SaaS)
Cloud
monitoring/
management
Top IT modernization investments, next 12 months:
Upgrading the cloud and data house
is the immediate priority in 2022.

62. With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

63. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
36%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

64. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
High-performance
computing
36% 34%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

65. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
High-performance
computing
Business
intelligence/data
analytics
36% 34%
32%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

66. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
High-performance
computing
Business
intelligence/data
analytics
Digital
workplace
technologies
36% 34%
32% 31%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

67. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
High-performance
computing
Business
intelligence/data
analytics
Digital
workplace
technologies
DevOps
tools
36% 34%
32% 31%
28%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

68. Tech expected to have biggest impact on
business transformation — next three years:
AI/machine
learning
High-performance
computing
Business
intelligence/data
analytics
Digital
workplace
technologies
DevOps
tools
IoT/edge
computing
36% 34%
32% 31%
28%
25%
With a firmly established cloud and data foundation,
organizations plan to energize the intelligent
use of data into a true business advantage.

69. Six in ten
organizations (63%)

70. Six in ten
organizations (63%)
plan to hire
new IT talent over
the next 12 months.

71. 95%

72. 95%
say they will rely
on tech partners to
shape business
transformation strategy
(53% to a great extent).

73. Given talent gaps,
89% expect the
volume of IT projects
offloaded to a partner
to increase in the
next year.

74. Given talent gaps,
89% expect the
volume of IT projects
offloaded to a partner
to increase in the
next year.
Increase somewhat
(by less than 10%)
39%
Increase significantly
(by 10% or more)
49%
No change
9%
Decrease somewhat
(by less than 10%)
3%
Don’t use
a partner
1%

75. Conclusion

76. Times of great disruption
are where the bold see
opportunity amid chaos.

77. The move to digital,
anywhere operations is today’s
permanent paradigm shift.

78. NOW

79. NOW
is the time to rethink
what you do through
a new digital lens.

80. Be SMART

81. Be SMART
with your resources.

82. Be BOLD

83. Be BOLD
in your
transformation strategy.

84. BE

85. BE
AMBITIOUS
insight.com/BeAmbitious

86. View the entire 2022 Insight
Intelligent Technology Report at
insight.com/ITReport