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Digitalization: A Challenge and An Opportunity for Banks

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Today’s banking industry era is strongly defined by a word - digital. The urgency to act is only getting severe each day. Banks using digital technologies to automate processes, improve regulatory compliance, and transform the customer experience may realize a profit upside of 40% or more, while laggards that resist digital innovation will be punished by customers, financial markets, regulators, and may see up to 35% of net profit eroded, according to a McKinsey analysis.

The vital question to answer is, do we get digitalization right? Why is it getting extremely urgent to digitize?

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Digitalization: A Challenge and An Opportunity for Banks

  1. 1. Digitalization A challenge and an opportunity for Banking Institutions February, 28th 2017
  2. 2. Presenter Jérôme Kehrli Head of R&D, NetGuardians @jeromekehrli
  3. 3. Summary • Introduction What is the digitalization ? • Financial Services are impacted • Some definitions … • Challenges and opportunities for banking institutions • NetGuardians
  4. 4. Introduction What is the digitalization anyway ?
  5. 5. 2007 2017
  6. 6. Facts In 2020, Global Mobile Traffic will exceed fix PCs Internet Traffic. Global Internet Traffic flows ratio Today, 3 billion people are inter- connected, all the time, everywhere.
  7. 7. More facts (Source : Nielsen - http://www.nielsen.com/us/en/insights/news/2011/40-of-tablet-and- smartphone-owners-use-them-while-watching-tv.html) 40% of tablet and smartphones owner use them while watching TV
  8. 8. We are inter-connected on different kind of medias during a continuous time for every possible need Today
  9. 9. Tomorrow
  10. 10. All these sources generate data … a lot of data ! 5 exabytes of data (5 billions of gigabytes) Were generated since the first measurements until 2003, In 2011, this quantity was generated in 2 days In 2014, this quantity is generated in 10 minutes Source: IDC’ Digital Universe Study, sponsored by EMC, December 2012 « Data is the new Black Gold » Clive Humby
  11. 11. The digitalization urges corporations to • search for new business models and • rethink their operating model
  12. 12. Financial Services ARE impacted ! and heavily
  13. 13. The digitalization • shakes the fundamentals of our society, • shocks our references and • revolutionizes our business models
  14. 14. Some definitions …
  15. 15. A first definition « The digitalization is the integration of digital technologies into everyday life by the digitization of everything that can be digitized.» (Source : BusinessDictionary - http://www.businessdictionary.com/definition/digitalization.html )
  16. 16. A definition « The digitalization is the impact on corporations and organizations of the fact that people and things are always and everywhere inter-connected for every possible need. » (Source : OCTO Technology - http://blog.octo.com/digitalisation-une-definition/ )
  17. 17. Digital Transformation Evolution of means • Internet of everything • Consumerization • Mobile usage developments • Power of crowd • Availability/volume of data Evolution of behaviours • Digital literals / Milenials • Immediacy • Infectiousness • Individualization • Multiplication of behaviours Organization / Processes • Agile Corporation • Devops • Management 3.0 • Flat organization • Customer Centricity Corporate Culture • Lean Startup • Customer Development • Autonomous teams • Operational Efficiency Marketing approach • Digital Marketing • In- / Out- bound marketing • Mass customization / implication • Profiling / Behaviour prediction • Co-creation / Co-innovation influence / force transform Technology • Mobility • Open Source Software • Open Data • Open API • Big Data • NoSQL / NewSQL • Cloud • Multi-Data Centers clusters • Internet of things • Web 3.0 Fiber last mile • 5G / SUPERFLUIDITY • Social Networks • Mobile walets • Blockchain • New Human-Machine Interfaces Induces Enables
  18. 18. Challenges and opportunities for banking institutions
  19. 19. Challenges Competitiveness • Fair price • Clarity • Simplicity • Tailor-fit / custom Marketing and Branding • Reputation (seriousness and trust) • Innovation Risk Management / Mitigation • Reduce intervention delays • Continuous monitoring • Fraud detection • Smarter / Deeper / Faster controls Operational Efficiency • Process automation • Process efficiency • Reduce intervention delays Customer centricity • Make customer autonomous • Inspire needs • Listen to demands • Meet the customer Customer Satisfaction • Availability (24/7) • Walk the talk • Give visibility Challenges
  20. 20. Benefits Competitiveness • Simple products • Customizable products • Co-creation • Co-innovation Marketing and Branding • Digital Marketing • Sandboxes • Convergence of networks (enterprise and private) Risk Management / Mitigation • KPIs / KRIs follow up, dashboards • Data Analytics (Big Data, AI) • Fraud prevention • Real time Operational Efficiency • Process dematerialization • Paperless corporation • Digital signatures Customer Centricity • Adapt to customer channels • In- & Out-bound marketing • Finer segmentation Customer satisfaction • 24/7 Support availability • Customer Follow-up processes automation • Open price / product comparison Opportunities
  21. 21. NetGuardians The NG|Screener Platform
  22. 22. NetGuardians, where do we kick in ? Risk Management / Mitigation • KPIs / KRIs follow up, dashboards • Data Analytics (Big Data, AI) • Fraud prevention • Near Real time Risk Management / Mitigation • Reduce intervention delays • Continuous monitoring • Fraud detection • Smarter / Deeper / Faster controls Challenges Opportunities We address We provide NG|DCFBank IS NG|Screener Daemon NG|Screener UI / NG|CaseManager NG|Screener Analytics Platform
  23. 23. The NG|Screener Analytics Platform Behaviour Analysis Profiling Predictive Analytics Prevention NG|Screener Daemon Dashboard Investigate Notification NG|Screener UI Workflow Document Prosecute Notification NG|CaseManager Business Data Users and Customers Activity Sys. Admins Activity DBA Activity NG|DCF NG|DCFBank IS NG|Screener Daemon NG|Screener UI / NG|CaseManager NG|Screener Analytics Platform
  24. 24. With the digitalization, new opportunities for growth and innovation are emerging. New regulations, and moreover changes in regulations to address these challenges will increasingly appear at an unprecedented pace. Focus on identifying your risk needs and key controls, and let us take care of the Technology.
  25. 25. At NetGuardians, we: • Implement your risk and fraud detection controls • efficiently and • online / near real-time • Keep you up to date with regulations • Address the increasing complexity of regulatory compliance • Benefit from cour experts • Digitalize your risk and control processes • Move towards automated, integrated, comprehensive and continuous control and audit • Leverage our Big-Data Analytics Platform for all your risk use cases Attend to our next webinar to find out how : «Compliance of the Future: Control Digitalization, 15 March 2017»
  26. 26. Thank you! @jeromekehrli kehrli@netguardians.ch NetGuardians SA Headquarters Rue Galilée 6 1400 Yverdon-les-Bains Switzerland Tel: +41 24 425 97 60 Email: info@netguardians.ch www.netguardians.ch Linkedin.com/company/netguardians Facebook.com/NetGuardians @netguardians

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