Today’s banking industry era is strongly defined by a word - digital. The urgency to act is only getting severe each day. Banks using digital technologies to automate processes, improve regulatory compliance, and transform the customer experience may realize a profit upside of 40% or more, while laggards that resist digital innovation will be punished by customers, financial markets, regulators, and may see up to 35% of net profit eroded, according to a McKinsey analysis.
The vital question to answer is, do we get digitalization right? Why is it getting extremely urgent to digitize?