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Functions, roles, and skills of managers
- 1. Functions, Roles, and Skills of Managers Principles of Management LP 1
- 2. Copyright © 2009 South- Western/Cengage Learning. All rights reserved. 1–2 Why Study Management? • The better you can work with people, the more successful you will be in both your personal and your professional lives. – Employers want to hire employees who can participate in managing the firm. – Even non managers are being trained to perform management functions.
- 3. What is a Manager? A manager achieves objectives through efficient and effective use of resources. • Efficient-doing things right • Effective-doing the right thing 3Principles of Management-LP1
- 4. Functions, Roles, and Skills Functions • Planning • Organizing • Leading • Controlling Roles • Interpersonal • Informational • Decisional Skills • Human skills • Technical skills • Conceptual skills 4Principles of Management-LP1
- 5. Functions Planning • Setting objectives • Determining how they’ll be met 5Principles of Management-LP1
- 6. Functions Organizing • Delegating and coordinating tasks • Allocating resources 6Principles of Management-LP1
- 7. Functions Leading • Influencing employees to achieve objectives 7Principles of Management-LP1
- 8. Functions Controlling • Establishing mechanisms to make sure objectives are met • Implementing mechanisms to make sure objectives are met 8Principles of Management-LP1
- 9. Roles Interpersonal • The “figurehead” • The leader • The liaison Informational • The monitor • The disseminator • The spokesperson Decisional • The entrepreneur • The disturbance handler • The resource allocator • The negotiator 9Principles of Management-LP1
- 10. Copyright © 2009 South- Western/Cengage Learning. All rights reserved. 1–10 Exhibit 1–4 ● Ten Roles Managers Play
- 12. Skills Technical Skills • “Business skills” • Using methods and techniques to perform a task • Keeping up with the latest technology in your job 12Principles of Management-LP1
- 13. Skills Interpersonal Skills • “People skills” • Your relationships with all individuals and groups • Understanding • Communicating • Motivating • Resolving conflict • Working as a team member • “It’s not what you know, it’s who you know.” • Ethics 13Principles of Management-LP1
- 14. Skills Decision-making Skills • Select alternatives to solve problems • Take advantage of opportunities • Be able to conceptualize, diagnose and analyze • Use math skills • Manage time 14Principles of Management-LP1
- 15. Copyright © 2009 South- Western/Cengage Learning. All rights reserved. 1–15 Exhibit 1–3 ● Management Skills and Functions
- 16. What Resources does a Manager use? • Human Resources-the people. Your most valuable resource! • Financial Resources-the money, the budget • Physical Resources-the buildings, the equipment, supplies • Information-computers, reports 16Principles of Management-LP1
- 17. Copyright © 2009 South- Western/Cengage Learning. All rights reserved. 1–17 Differences Among Managers • The Three Levels of Management – Top managers • CEO, president, or vice president – Middle managers • Sales manager, branch manager, or department head – First-line managers • Crew leader, supervisor, head nurse, or office manager – Nonmanagement operative employees • Workers in the organization who are supervised by first-line managers
- 18. Levels of Management Top Management • Executives-CEO, CFO, COO, Presidents, Vice Presidents • Manage the entire organization or major parts • Develop the purpose, the goals, strategies, long-term plans • Report to board of directors or other executives • Supervise middle managers 18Principles of Management-LP1
- 19. Levels of Management Middle Managers • Managers and department heads • Implement top manager’s strategies by developing short-term plans • Report to executives • Supervise first-line managers 19Principles of Management-LP1
- 20. Levels of Management First-Line Managers • Supervisors, crew leaders, office managers • Implement middle manager’s plans • Report to middle managers • Supervise operative employees 20Principles of Management-LP1
- 21. Copyright © 2009 South- Western/Cengage Learning. All rights reserved. 1–21 KEY TERMS • manager • manager’s resources • performance • management skills • technical skills • interpersonal skills • decision-making skills • management functions • planning • organizing • leading • controlling • management role categories • levels of management • types of managers • knowledge management • new venture • entrepreneurs • intrapreneurs • small business • competitive advantage • first-mover advantage • business plan