The document discusses the functions, roles, and skills of managers. It describes managers as achieving objectives through efficient and effective use of resources. The main functions of managers are planning, organizing, leading, and controlling. Managers fulfill interpersonal, informational, and decisional roles. Important skills for managers are interpersonal skills, technical skills, and decision-making skills. The document also outlines the three levels of management - top managers who develop strategies, middle managers who implement strategies, and first-line managers who supervise employees.

1. Functions, Roles, and Skills of
Managers

2. 1–2
Why Study Management?
• The better you can work with people, the
more successful you will be in both your
personal and your professional lives.
– Employers want to hire employees who can
participate in managing the firm.
– Even nonmanagers are being trained to perform
management functions.

3. What is a Manager?
A manager achieves objectives through efficient and
effective use of resources.
• Efficient-doing things right
• Effective-doing the right thing
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4. Functions, Roles, and Skills
Functions
• Planning
• Organizing
• Leading
• Controlling
Roles
• Interpersonal
• Informational
• Decisional
Skills
• Interpersonal
• Technical
• Decision-making
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5. Functions
Planning
• Setting objectives
• Determining how they’ll be
met
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6. Functions
Organizing
• Delegating and coordinating
tasks
• Allocating resources
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7. Functions
Leading
• Influencing employees to
achieve objectives
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8. Functions
Controlling
• Establishing mechanisms to
make sure objectives are
met
• Implementing mechanisms
to make sure objectives are
met
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9. Roles
Interpersonal
• The “figurehead”
• The leader
• The liaison
Informational
• The monitor
• The disseminator
• The
spokesperson
Decisional
• The
entrepreneur
• The disturbance
handler
• The resource
allocator
• The negotiator
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10. 1–10
Exhibit 1–4 ● Ten Roles Managers Play

11. Skills
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12. Skills
Technical Skills
• “Business skills”
• Using methods and
techniques to perform a
task
• Keeping up with the latest
technology in your job
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13. Skills
Interpersonal Skills
• “People skills”
• Your relationships with all individuals and groups
• Understanding
• Communicating
• Motivating
• Resolving conflict
• Working as a team member
• “It’s not what you know, it’s who you know.”
• Ethics
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14. Skills
Decision-making Skills
• Select alternatives to solve
problems
• Take advantage of
opportunities
• Be able to conceptualize,
diagnose and analyze
• Use math skills
• Manage time
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15. 1–15
Exhibit 1–3 ● Management Skills and Functions

16. What Resources does a Manager use?
• Human Resources-the people. Your most valuable resource!
• Financial Resources-the money, the budget
• Physical Resources-the buildings, the equipment, supplies
• Information-computers, reports
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17. 1–17
Differences Among Managers
• The Three Levels of Management
– Top managers
• CEO, president, or vice president
– Middle managers
• Sales manager, branch manager, or department head
– First-line managers
• Crew leader, supervisor, head nurse, or office manager
– Nonmanagement operative employees
• Workers in the organization who are supervised by first-line
managers

18. Levels of Management
Top Management
• Executives-CEO, CFO, COO, Presidents,
Vice Presidents
• Manage the entire organization or
major parts
• Develop the purpose, the goals,
strategies, long-term plans
• Report to board of directors or other
executives
• Supervise middle managers
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19. Levels of Management
Middle Managers
• Managers and department heads
• Implement top manager’s strategies by developing short-term
plans
• Report to executives
• Supervise first-line managers
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20. Levels of Management
First-Line Managers
• Supervisors, crew leaders, office managers
• Implement middle manager’s plans
• Report to middle managers
• Supervise operative employees
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