Who Are Managers?
Someone who works with and through other people
by coordinating and integrating their work activities in
order to accomplish organizational goals.
• First-line Managers
Are at the lowest level of management and manage
the work of non-managerial employees.
• Middle Managers
Manage the work of first-line managers.
• Top Managers
Are responsible for making organization-wide
decisions and establishing plans and goals that affect
the entire organization.
What Is Management?
• Managerial Concerns
“Doing things right”
– Getting the most output
for the least inputs
“Doing the right things”
– Attaining organizational
Effectiveness and Efficiency in Management
What Do Managers Do?
• Functional Approach
Defining goals, establishing strategies to achieve
goals, developing plans to integrate and coordinate
Arranging work to accomplish organizational goals.
Working with and through people to accomplish goals.
Monitoring, comparing, and correcting the work.
What Do Managers Do? (cont’d)
• Skills Approach
Knowledge and proficiency in a specific field
The ability to work well with other people
The ability to think and conceptualize about abstract
and complex situations concerning the organization
Skills Needed at Different Management Levels
How The Manager’s Job Is Changing
• The Increasing Importance of Customers
Customers: the reason that organizations exist
Managing customer relationships is the responsibility of
all managers and employees.
Consistent high quality customer service is essential for
Doing things differently, exploring new territory, and
Managers should encourage employees to be aware of
and act on opportunities for innovation.
What Is An Organization?
• An Organization Defined
A deliberate arrangement of people to accomplish
some specific purpose
• Common Characteristics of Organizations
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
Characteristics of Organizations
Universal Need for Management
Rewards and Challenges of Being A Manager